I had the pleasure of working with Donna, and I can't recommend her enough. The showroom is…read moretop-notch, offering only high-quality products. I had visited a competitor who tried to upsell me on some of the most expensive fixtures out there, but Donna was different--she listened. I told her I was on a budget but still wanted great plumbing, and she delivered. She helped me choose fixtures that exceeded my expectations without breaking the bank. She supported me throughout the entire process, and everything arrived on time--even when I had a couple of change orders. I'd definitely recommend them. And they are priced very fair-I compared them to Amazon and Build.com and they were always cheaper.

This plumbing supply store was recommended by a friend. However, the salesman I met there was…read moreincredibly rude and condescending. He was not helpful and acted as though every question that I asked was idiotic. I will never set foot in there again because of the way I was treated. There are other plumbing supply stores in the area with much nice sales personnel, excellent selection and displays - like Plimpton & Hills on Research Drive

Working with Stefanie from Tile America made my bathroom renovation a breeze. Her expertise and…read moreguidance made what could have been a stressful process very easy to navigate. She understood what I was looking for and delivered! Thank you Stefanie!

When you ask for help the sales people say they are too busy. Unbelievable! They act annoyed that…read moreyou are shopping in their store. If you start with one sales person no one else dares help you if you return if the original sales person isn't working that day. Prices were also changed randomly- raised when I gave credit card to pay.

This place doesn't deserve not even one star. Manager Shawna is not professional or friendly with…read moreany customers. She seems lost there is no good communication with the staff. Beautiful place shitty managers. I do not recommend this place what so ever. Do not waste your time.

The place still does not provide tracking number when you order, and they can't tell you definitely…read morewhen your order will arrive (which is crazy in this day and age i know). The tiles sales person is horrible. First, she is out of office. Then we left multiple voicemails, and she NEVER even called back. We had a question on a tile we saw in the showroom and want to inquire about the price. Simple question right. 2 weeks later, still can't reach this sales person. And oh, btw, she is the ONLY one who can do tiles. Crazy way to do business at this place if you ask me. We are taking our business to Tile America who has much more friendlier staff.

Horrible experience. We have 2 brand new vanities and went to Paramount stone to get quartz…read morecountertops. We had three samples from the manufacturer as well as looking at the photos from the manufacturer website and decided on the Hanstone Coast product, manufactured by Hyundai L & C, headquarters in Georgia. After having the measurements done, Paramount came to install the quartz. At first I thought the numerous black marks on the surface were smudge from the workers hands. After trying to wash it off with soap and water, we realized that it was an inherent smudge in the product we received. Paramount would have nothing to say. I called Kaylee, customer care for the manufacturer in Georgia who told me it was a defect in the manufacturing of the slab of quartz that was sent. She told me that all Paramount had to do was send in a form and Hyundai would send a new slab for free. Paramount never offered to do this. I found out that the industry standard for the fabricator(Paramount) is to have the customer come in to check the slab prior to fabricating it. This is important because there might be a hole for a sink that needs to be cut out and the customer may want to tell the fabricator what part of the slab should be cut for their countertop. As the photos show(although seeing in person is even worse), the black smudges are a definite eyesore. No reasonable customer or fabricator would have accepted this. The owner never came to look at the finished product in person. Instead he had one of his workers come and take a picture, as well as the person who did the initial measurements. Despite the manufacturer Hyundai L & C offering to send a free new slab for us Paramount never cooperated with Hyundai. Paramount never took the time or interest to fill out a form. Then wanted to charge us over $2,000 to remove the two defective countertops (each 23"x55") and install the new ones. The original installation took less than two hours. Plus they already had the exact measurements to do the fabrication. Also, there would be extra material for them to sell as a remnant for another customer. In addition, Paramount said they would not be responsible for any damage to our new custom made vanities. Fortunately, we have found another stone fabricator to complete our project. Our general contractor was able to have his two workers remove the two countertops without doing any damage in less than 90 minutes, including putting down protective paddings on the floor and cleaning up. Our contractor, who does a lot of remodeling of kitchens and bathrooms was appalled at the way this was handled by Paramount and said he will never give them business again. Look elsewhere to avoid having the same experience we had.

Thank you to Paramount Stone for making my fireplace dreams come true. They sourced the marble I…read moretold them I was looking for and perfectly bookmatched it, even the molding which is no easy task. It's flawless and everyone there is a pleasure to work with. I will definitely use them again for any marble or stone work I want to do. I LOVE what they created for me.

Alex and his team are very professional, neat with an eye for details. They remodeled our kitchen…read moreand our bathroom and painted our whole downstairs and we are pleased with all of their work.

I wish I could comment on the work this company did except that they didn't do any!…read moreThe owner came ( an hr. late for the app't) was nice, seemed knowledgable and seemed eager to do the work. He promised to get back to me within a few days with a proposal in writing,a sample and he's be ready to go .I was thrilled to find someone I had good feelings about. This was over 3 wks ago and I still haven't heard back from him-even after I called him to see what was happening. Given his seeming eagerness to start No matter how many good reviews ,why would you ever start a project with someone who is irresponsible before he even begins . These jobs are stress inducing and expensive enough !

We wanted to remodel all of our bathrooms, change lighting and replace vanities and expand the…read moreshower. While we got quotes and met a number of contractors and construction companies, Carlos-Waypoint home improvement was most professional of all from the inception--providing a clear explanation of services based on the scope, transparent in dealings and meeting the timelines. Carlos is mindful of customer time and an astute professional who doesn't exaggerate and then reduces the price quote. It is apparent that Carlos has significant years of experience in remodeling the bathrooms, tile work, replacing or putting vanities or replacing lighting and faucets. He could easily draw a rough design for our 4 bathrooms, assisted in suggesting the right material for remodeling without focusing much on his own interest of increasing scope of work. Carlos and his team did a phenomenal job with lighting, tile work, putting the vanities and paint. During the work, there was leakage in one of the bathroom and being a licensed water restoration expert, Carlos was easily able to spot the problem and took appropriate steps fixing the problem making us comfortable as compared to some of the other organizations who like to panic the customer first and adopt unfair means. I would highly recommend Carlos- waypoint home improvement to anyone who is looking for skilled services , honest dealings and getting the work completed within timelines and agreed budget.

Carlos is extremely professional and very personable. His proposal for my bathroom was very…read morethorough and well thought out. He took the time to discuss ideas with me, and how to maximize the most for my money. His ideas were on point with what I had in mind for the space. I have not officially hired for my project yet- but I hope to work with Carlos in the near future.

Not sure if the 1 star review is mixed up with another company. We've used pro-source for the past…read more9 years and find them really friendly, helpful and a great selection of all flooring

Extremely rude and inappropriate staff. Had called to inquire about the pricing for new flooring…read more The woman who answered the phone not only gave me the biggest attitude but also hang up the phone. There was no argument of any kind, thus I am really confused as to the reason.