Picked up an online order for dock lines 20 minutes before closing. Needed to return due to it…read morebeing the wrong color, found a new product and checked out within 10 minutes, we were the last people in the store. The manager, an older man possibly named bill but I don't recall his name, was standing with a younger man(the cashier). The manager looked completely out of it and couldn't be bothered. When it came to process the return the cashier didn't know how to do the return, he proceeded to turn to the manager and ask for help. The manager looked at me and said "you'll have to come back another day when someone who is working knows how to do this" This man wasn't a young new manager, he's been working there for a while. This wouldn't have been a problem but I live over an hour and a half away and can't just come back. The manager just wanted to go home and hurried us out the door. A man shows up after they shut the doors behind us and the manger perks up and tells the man they will stay open as long as that customer needed. Clearly two grown women aren't better than a grown man.

West Marine is a place for people that like boats or the water. This store isn't the largest but it…read moreis conveniently located right on Rt. 1 close to the marinas in Clinton. It has the usual books and maps, clothing, wetsuits, ropes, pfd's, electronic stuff and the like. It also has the little hooks, straps, stickums and other odd little things that can be so frustrating and difficult to find. It you have a boat or even if you just end up around boats this is a good place to poke around and find stuff you will eventually need.

The guy Scott's a good mechanic and if you're in that area of the Connecticut River base around Old…read moresaybrook or Essex you can get both parts there. The guy probably has everything. I bought a boat as Marina from a customer It was an old boat that I was unrealistically and ridiculously underqualified to do the maintenance on the guy that sold me. The boat failed to tell me that there was no access to the engines without four guys and an hour labor to take entire top of the boat off. I bought the boats because them rings in Montauk are incredibly expensive and I thought I could get a better deal storing it in Connecticut. I also have had very good friend or a few friends over there that I thought could help me do some basic stuff like the oil change change and things de-winterize it. Do some teak work. Paint the bottom and splash Turns out that area of the Connecticut River is brackish water. I need a massive barnacle problem. The black fin that the owner failed to mention was infested with Barnacles up into the housing unit stuffing unit. I made a mistake of telling Scott to go ahead and remove the Barnacles but I forgot to tell my partner/friend about it and he went ahead and did it anyway. Apparently he didn't leave tarps down and caused massive environmental damage with the barnacle shells and the internet $500 cleanup. So now it started as a good thing. Me doing a favor for a friend ended up with us. Bickering and yelling and a friend fit dissolving and now I'm stuck with a boat that I really can't get rid of cuz they're real dinosaurs. Nevertheless, I'm glad that Scott and places like S&S Marina exist that very few mechanics that can work on inboards anymore, Montauk could use a mechanic like Scott. They're a dying breed. It's a very tough job where you're always at a weird angle and four bolts. Three bolts can come out perfectly. And the third one you got to spend the 3 hours on because it's corroded and the spreads are not coming out and you have And you can burn it off. Sometimes one little simple set like set back like that can take 3 hours and that ends up on your bill and people freak out. I used to be the type of guy that would freak out about Marina bills until I worked at a marina. I've worked side by side with some great mechanics and I see what happens. The hardest job there is doing discussing mildew areas and gross holes and billages your breathing and dangerous stuff. The hard job they deserve the money. I just got into a bolt that I couldn't handle and when you do that you better be a multi-millionaire and I'm not. Scott's assistant Caroline was very pleasant and professional I was hoping she would send me an invoice for some of that commissioning work they did I'm still not sure of what it cost for a short haul. That's why it's not a 5 but other than that the place is clean. The docks are beautiful right there on the river. It's a great place for transient to stay and again he is parked for just about every engine and if not he'll work hard to find them. God's probably wanting few professional Marine mechanics that'll get the job done. Not cheap but if you want cheap do it yourself

Scott is the absolute best. He has saved my bacon not once but twice, when I encountered serious…read moreissues on each of my two engines, two years apart, in two different locations, each one many miles away from my home port in Norwalk CT. In each instance he went way above and beyond the call of duty, having key parts shipped overnight from the factory and, in one instance, having one of his team install the part immediately at his facility, and in the other, many miles away, finding the right guy to do it and arranging for him to do it promptly where I was. In each of these two instances Scott was utterly responsive, fair in his pricing, and easy to work with. I'm grateful for how he helped me in tough spots, and I recommend him highly.

My experience with this retailer was exceptional. After ordering neoprene pants at the wrong size I…read morecontacted them to change the size the following day. I received a reply granting my request and have since received the pants which are a perfect fit. This almost never happens in online retail ordering. I am happy with the pants and certainly happy with the service.

They appear to be out of business. I've left several messages and called numerous times. Facebook…read morehasn't been updated in over a year and the site no longer takes payments.

Kurt is the coolest player in the game. Good guy, solid…read morefamily man, always gotten honest opinions, options and work out of him. Godspeed.

Absolutely the WORST place we have ever used. Total frauds. When they say "get it in writing",…read moreseriously, GET IT IN WRITING!!! Don't let Mark and Karl give you the warm fuzzy feeling that they will stand behind their products as they certainly won't. We purchased a used trailer from them and was told by Mark that it was a VERY reliable trailer. We therefore made the 2 1/2 hour trip from NJ to CT to purchase it and 4 weeks later, when our boat came out of storage and the marina put our boat on it, the whole front axle snapped in half from rust rot that Diamond had covered up. My husband, who is disabled, was not able to crawl under the trailer to inspect it when he arrived. I spoke with Mark extensively on the phone and my husband asked him about the trailer prior to the purchase and he assured us both it is free from defects and is a very sound trailer. What a load of bull. I guess they LOVE taking advantage of handicap people. When my husband signed the bill of sale, the owner Karl said verbally, "we stand behind everything we sell...if you have a problem with anything, I will take care of it". We called Mark and Karl immediately and not only did they try to charge us $600 for transportation back to them as the trailer wasn't safe to drive but only offered $3000 of the $3,700 sale price AND they said they would only apply it in credit toward a new trailer which would cost $4500. Meanwhile, I was accumulating extra storage fees from the marina which wound up costing me $447 . What a nightmare. So we would have been out almost $2K if they would have "helped us out and stood behind their name" as they put it. Yeah, thanks but no thanks. Since we needed to purchase another trailer immediately to avoid more storage fees, we got one locally for $500 less than what he was quoting us for a brand new Venture trailer. A TOTAL nightmare dealing with this company and they didn't even have the decency to offer to reimburse us for any of this!!! I would NEVER EVER recommend this place.

Especially if you are new to boating, stay away. Rumors abound of the service department fleecing…read morenew boat owners. They are true. One hand patting your back, the other on your wallet. It's a scam service. I'm embarrassed, actually, and I never want to feel that way, so I'll certainly not go back.

Be ware. This is not a reputable business. They strung me along for 5 months and gave me excuses…read moreonly to finally tell me that they had gotten the horse power of the engine they were telling me I could put in my boat absolutely wrong. They cost me several thousand dollars and in the end proved themselves to be incompetent and disreputable. Don't use them, ever.

Bought a used Sea Hunt Ultra from Harborside in the fall of 2024. They have been supportive and…read morehelpful every step of the way and their service department is great to work with. James, Marlee, and the rest of the team have been nothing but helpful over the past couple of seasons!

While the office staff is very nice, Harborside Marina's Service Department is the worst I have…read moreencountered in 50 years of boating, both in New England and the Caribbean. while some may enjoy the thrill of a running gun battle with a service department it's not my cup of tea.

We met Tim at the NY Boat show and wanted to come see one of his boats for sale in Clinton, CT. He…read moretook all the time in the world to let us do a deep-dive on the boat, showing us all the features and highlights. We came back a different weekend for an on the water test and I felt like we got a very thorough experience. At no point did we feel any pressure, just a lot of enthusiasm for his product and a high level of engagement with us as a family. He walked us through various options he has seen other buyers take and offered great ideas about certain customization options we asked about. We ended up buying a boat from Tim and we seriously look forward to picketing it up this spring. Overall a great experience so far!! *side note, his restaurant recommendation in town was also very good :-)

The owner is knowledgeable and helpful. Tim was able to answer all of my questions and concerns…read moreand steer me in the right direction for my purchase. Personable and real not a salesman. I recommend anyone looking to purchase a boat, winter storage, slips, parts, trailers, or Yamaha engine work you stop by and meet Tim.

The owner of this business is not honest. I placed a simple order for two seat pedestal extenders…read more One came in about 10 days which was fine. I called about the other one and after about 8 different lies and excuses and me disputing the charge on my credit card, they finally sent it. It took them 10 weeks to deliver the product. It's people and businesses like this that make life difficult. ! Suggest not ordering from this company unless you want a royal head ache.

Hard sell with lots of misinformation to get the order. Bought a cockpit table. The 6-8 week…read moredelivery became 18-weeks with weekly lies about it shipping "next Friday". All that and then it finally arrived. One of the folding leafs is installed on an angle to the main table and other leaf. 3 out of 4 hinge screws were loose. One had a stripped head. Table was for an outdoor installation but they used plywood as the base, did not coat or seal the plywood (face or edges), raised edge corners were sealed vs open to allow drainage. The closed Corners were poorly finished and coating had chipped in two spots when they installed the hinges. When I mentioned this to the "owner" I got no reply. These guys are terrible at customer service and have made a poorly finished product. Very disappointed. Don't buy from them!

I went here today needing a new battery. I spoke with Niklas he was amazing spent an hour fixing my…read morecar in the parking lot. He fixed it did not charge me and really just did it because that is who he is. Thank you Niklas you are appreciated!!

Bought order online, everything said it would fit. the rotor did not. went back got correct one and…read morehad to pay full price again. charged twice. refund amount included a discount which I did not receive. so I'm out 20 dollars. never going there again. the customer service sucks . enjoy my 20 dollars I got cheated on because your app sucks