Bought a used Sea Hunt Ultra from Harborside in the fall of 2024. They have been supportive and…read morehelpful every step of the way and their service department is great to work with. James, Marlee, and the rest of the team have been nothing but helpful over the past couple of seasons!

While the office staff is very nice, Harborside Marina's Service Department is the worst I have…read moreencountered in 50 years of boating, both in New England and the Caribbean. while some may enjoy the thrill of a running gun battle with a service department it's not my cup of tea.

MarineMax Westbrook was a fine place to store our Boston Whaler for a couple of seasons, but we had…read morean awful experience with their service. To summarize a long story, we had a chronic overheating issue with our Mercury Engine over the course of 3 full boating seasons that MarineMax was unable to fix. They consistently claimed it was the water pump and replaced it twice but never confirmed resolution of the issue (it wasn't). After lots of back and forth, and trying to manage it ourselves on the water, we were forced to have them pull the boat mid-season and they finally did a thorough check. They determined that their technician made an assembly error two years prior while fixing a warranty painting peeling issue that caused a misalignment in a critical water cooling manifold. In addition to all the time and money we originally paid for parts and labor trying to resolve the issue that they created, they refused to refund us the $2000 for pulling the boat mid-season and fixing the mistake they made. We were shocked not only by their poor workmanship, but also poor judgment and leadership. This was the worst bad faith business practice we have ever encountered.

I am new to boating. I bought my first boat from Marine Max Westbrook CT. I cannot praise more the…read moreteam there that made my first time boat experience a GREAT ONE. My salesmen Devinn McGale was so helpful. His goal the first time meeting me was not to sell a boat. It was to help me understand boating and my family needs first and then discuss a boat that fit my needs and one that I would enjoy. He really cared. The rest of the staff there Joseph, Captain Rush all were incredible and patient with me and my family as we had no idea about boating and boat ownership. Offered many options and no hard sell. THey offer free services like Women on the water, boating license class, knot tying, lessons on your boat for free and a few others that enhanced the experience. For being new to boat ownership they handles everything from A to Z AND REALLY MADE MY EXPERIENCE TO BOATING A GREAT ONE.

I cannot say enough good things about Atlantic Outboard. We purchased a used boat and the…read moretransaction was smooth, very transparent, and we are very happy. We have brought the boat in for maintenance since we took delivery and everyone in the dealership us always eager to help and answer any questions we have. 10/10 recommend!

I do not advise buying a used boat from this company. Do not trust that they have looked into…read moreeverything that they should have or that you requested even if they say they did. So far we have had nothing but aggravation after spending too much money.

Kurt is the coolest player in the game. Good guy, solid…read morefamily man, always gotten honest opinions, options and work out of him. Godspeed.

Absolutely the WORST place we have ever used. Total frauds. When they say "get it in writing",…read moreseriously, GET IT IN WRITING!!! Don't let Mark and Karl give you the warm fuzzy feeling that they will stand behind their products as they certainly won't. We purchased a used trailer from them and was told by Mark that it was a VERY reliable trailer. We therefore made the 2 1/2 hour trip from NJ to CT to purchase it and 4 weeks later, when our boat came out of storage and the marina put our boat on it, the whole front axle snapped in half from rust rot that Diamond had covered up. My husband, who is disabled, was not able to crawl under the trailer to inspect it when he arrived. I spoke with Mark extensively on the phone and my husband asked him about the trailer prior to the purchase and he assured us both it is free from defects and is a very sound trailer. What a load of bull. I guess they LOVE taking advantage of handicap people. When my husband signed the bill of sale, the owner Karl said verbally, "we stand behind everything we sell...if you have a problem with anything, I will take care of it". We called Mark and Karl immediately and not only did they try to charge us $600 for transportation back to them as the trailer wasn't safe to drive but only offered $3000 of the $3,700 sale price AND they said they would only apply it in credit toward a new trailer which would cost $4500. Meanwhile, I was accumulating extra storage fees from the marina which wound up costing me $447 . What a nightmare. So we would have been out almost $2K if they would have "helped us out and stood behind their name" as they put it. Yeah, thanks but no thanks. Since we needed to purchase another trailer immediately to avoid more storage fees, we got one locally for $500 less than what he was quoting us for a brand new Venture trailer. A TOTAL nightmare dealing with this company and they didn't even have the decency to offer to reimburse us for any of this!!! I would NEVER EVER recommend this place.

My wife and I are first-time boat owners this year. We purchased a custom 2021 Monterey M4 from…read moreBassett Yacht and Sales Boats in Westbrook, CT. We wanted to take some time to share our experience with Dianne and her extremely professional and courteous staff. Being our first boat purchase, we weren't really sure to begin, so we did quite a bit of research on the Internet and decided that Monterey might be a good choice due to the high-quality craftsmanship and good reviews. We selected the M4 based on where we wanted to drive the boat and the type of water activities we are interested in. Bassett Yacht and Sales Boats is a Monterey dealer that is close to us which is how we met Dianne Bassett, owner of Bassett Yacht and Boat Sales. From the very first time I spoke with Dianne she was personable, knowledgeable, and very patient, despite our obvious lack of boating experience. Dianne took the time to ask appropriate questions such as: where we planned on doing most of our boating, how many people would be on the boat, and the types of activities we wanted to do with the boat--really getting to know my wife and I and ensuring we made the proper boat selection and didn't pay form something we did not want or did not need. Dianne also kept our budget in mind when making her recommendation. All the while Dianne was not guaranteed a sale from us but she treated us like long-time customers: always answering questions and making sure that we understood the specifications of our order before placing our order with Monterey. We are very thankful as well that Dianne suggested we place our order early to ensure we would have the boat in time for the next boating season. Dianne and her staff were very flexible. We were able to look at an M4, she had in her showroom, a few times before making a final decision. This is where we met Mike the shop manager. Mike was very personable, professional and just as patient with our first-time boating questions: from everything about the M4 to what we might expect during the Connecticut Boater's Safety Course. Dianne and staff provided an exceptional buying experience. She even helped us through the process of financing and insuring the boat to provide a real "turn-key" product. We have a little over a month or so to go, but we cannot wait to get on the water with our new home away from home and cannot express enough thanks to Dianne for making this happen and making the process very easy and relatively painless. We are very proud and happy to be new members of the Bassett Boating family!

From the owner: At Bassett Yacht & Boat Sales, we know that boating is a way of life and a wonderful way to spend…read morequality time with family and friends, making memories that last a lifetime. We work hard to ensure your boating experience is an enjoyable one right from the start, whether you're taking advantage of our award-winning customer service or joining us on one of our future Bassett rendezvous that we host for our Bassett customers.