The service technician was very personable and proffessionable. I would highly recommend this…read morebusiness.

A & A Appliance Service provided top notch customer service! He patiently discussed the pros and…read morecons on replacing vs. repairing an old dishwasher that stopped draining after verifying that all "simple" fixes were eliminated as solutions. His guidance and advice were very helpful and so very appreciated!

Very prompt service, fixed my washer quickly and got my tenants what they needed!…read more Very cordial to my tenants and their children too, which is a huge deal to responsible landlords.

SCAM! BEWARE! They make money by showing up in unidentified…read morevehicle, no company name on their attire, no paperwork with company name, nothing. ALL a scam to pay them cash or Venmo is another red flag. Take the precautions to get their license plate number for reporting. Call a factory authorized service company for repair. After my experiance I called Viking & the parts are available & will be fixed by an authorized service repair technician.

So this review is unique. I contacted JPM after reading their profile…read more Let me tell you what great advice I received. I thought my appliance was two years old it was actually 5. On his advice I reached out to the manufacturer and the parts were covered. Although we are using their tech it was his advice that we are grateful for. Others wanted a minimum $130 just to do a diagnostic which I get time is money. His honest advice is why I recommend JPM.

Extremely efficient, great pricing and extremely kind and honest! I reached out to several…read moreprofessionals when looking to help my aunt fix her oven, and this was by far the best price and you will not regret going through JPM!

Our Samsung oven needed a new motherboard. They showed up on time and were very pleasant. Thank you…read morefor your help

My Speed Queen washer was malfunctioning and the website indicated Mr. Appliance as a certified…read morerepair service. I had a very positive experience although disappointed that my Speed Queen washer even needed repair right after the 5 year warranty was up. Shout out to Dmytro and Marni. Both instrumental in my satisfaction for a job well done.

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

This is my go-to appliance service. Personable, professional, prompt, and never gouges on the…read moreprice. You just can't beat the service.

Great service, service tech was able to fix problem same visit and price for service was reasonable.read more

John was terrific. Very responsive to my initial call, arrived exactly on time for our…read moreappointment, assessed the problem, and ordered the parts. When there was a 3-day delay, he called to let me know, and to apologize. He was once again right on time for the repair. Super nice, very fast, very reasonable price. My dishwasher works again!

John was outstanding! He was responsive, professional, courteous and most of all a true…read moreprofessional! He diagnosed the problem, gave a solid quote and fixed the gas oven on the spot. Not only did he fix the oven but also gave a quick clean underneath and an opportunity for us to wipe down parts not easily accessible. Most importantly, John gave my mother in a lesson on how to use a gas stove and oven, which she had never had until recently. He was incredibly patient and positive. Would highly recommend John for all your appliance repair needs!!!

Jabbar Richardson is very professional, courteous, kind and does a beautiful job on appliances that…read moreneed to be repaired. Hire this man you will not be sorry , I highly recommend him he does beautiful work and cleans up after himself.

Maybe they changed ownership, maybe. I called them again after a previous good experience…read more Dishwasher was not cleaning well. Technician showed up as scheduled, diagnosed a problem and then returned a few days later to do the repair. "You're all set!", he said as he left. There was no difference in my dishwasher's performance. I called back and left a voicemail asking for a repeat visit; no answer. I did this 4-5 times; still no answer. When I call now if doesn't even ring ...just hangs up. Did they actually block my number?! Totally disappointed with this. ...and they were not cheap.

Justin is everything you want in a repairman. Friendly, prompt, communicative, honest, and great at…read morewhat he does. Not to mention he is a veteran. After our first time using him for a repair yesterday (dryer -- fixed in a snap and didn't try to gouge us!) he will be our go-to repairman going forward.

I worked with Justin of Sergeants Appliance. He ordered the needed part. Worked with me on setting…read moreup the appointment. When he arrived I just knew the person knew what he was doing. With in minutes he had removed the freezer door, shelves and brackets to access the evaporator fan. He replaced the fan, inspected the thermostat and buttoned it all back up in under 20 minutes. Service, outstanding, quality of service outstanding, value outstanding. I will be using them again.

My washing machine had been malfunctioning for months, and I was about to get a new one when I…read moredecided to try getting it fixed instead. I called Brian on a Friday and briefly described the problem. He gave me a quote, and we set an appointment for the next day. Brian ran a few tests and was able to diagnose the issue. He was friendly, personable, and great at communicating. He talked me through what he was doing while he was working and clearly explained the problem. The final price was as quoted and the whole experience was very smooth. He fixed my issue and even tried to help with a plumbing problem affecting the washer that I didn't even know I had. He went above and beyond, and now I have a working washer. I highly recommend giving him a call!

Can not recommend Brian enough. Scheduled us within a day, had the part we needed overnight, and…read morehad us fixed within three days of our initial call. He communicated when he was going to be later AND earlier than he initially planned for the two trips he made to us. He also got us a part we needed and showed us how to fix it ourselves so we didn't need another separate service...saved us a ton of money after Maytag quoted a couple hundred for the same fix. Such a nice guy. Responsive, quick, effective. 10/10.