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    Marc's Appliance Warehouse - showroom

    Marc's Appliance Warehouse

    (22 reviews)

    $$

    I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

    My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

    High End Appliances

    High End Appliances

    (3 reviews)

    $$

    George and his team have a wide range of premium products to choose from. Beyond their subzero and…read morewolf appliances, they bring the BEST in customer service. Tidy, throrough, responsive, capable, and thoughtful - I would purchase through their team time and time again. We had an issue with our purchased refrigerator, that George addressed and resolved beyond our expectations.

    My husband and I stumbled onto the website for High End Appliances after we had a terrible…read moreexperience at a large appliance store. We were in the market for a high end range since we both love to cook, however budget was pretty tight. Although the store was about two hours away, we decided to give it shot. From the moment we walked in we knew we made the right decision. George is extremely knowledgeable and helped us decide on a range. His amazing prices even allowed us to upgrade to the larger range and better brand. While we were there, I started looking at the other available appliances. George helped us pick out a high end refrigerator as well as a dishwasher and his prices for both were fantastic. We were planning to purchase a regular refrigerator and dishwasher, but George was able to price these appliances within our budget. Our house is still being constructed, so we asked if George could hold onto all of the appliances (which is a lot to ask for), however George was more than happy to keep them safe for us until our home is complete. Even though we are two hours away, his delivery charges are extremely reasonable. Truthfully we could not have been happier with our entire experience with George and High End Appliances. George runs his business the way all businesses used to be run, with fabulous customer service, superior knowledge and great products. I have already recommended High End Appliances to all of our friends and family and will continue to do so. We are so thankful we found High End Appliances and for all of George's help!

    Connecticut Appliance & Fireplace Distributors - CAFD Kitchen Appliance Showroom photo 9

    Connecticut Appliance & Fireplace Distributors

    (20 reviews)

    I bought brand new $6000 Frigidaire model PCFD3670AF range from CAFD that didn't work from the…read morebeginning. The oven does not reach the temperature it is set at and can vary by over 100° at times! There is no option to calibrate it. They sent a tech to replace a part and it didn't fix it. I was told, sorry, there are no other repairs possible. They've been giving me a runaround for months and I haven't been able to use the oven at all. It's brand new and under warranty but they won't replace it or take it back. Unbelievable. Stay away from CAFD and Frigidaire. Terrible customer service and the warranty is worthless.

    We are very upset at the level of customer service our family has received at CAFD. Our fireplaces…read morewere supposed to be fully installed and usable back in July--as of yet our upstairs electric fireplace is still completely open and unusable. We've called numerous times, been put on long holds, hung up on and two crews came out bringing the wrong items. We have been calling your office every week, with no response and no timeline when our fireplace will be finished in our bedroom. This has been a reoccurring story with each fireplace (we purchased a gas fireplace and two electric fireplaces)--we pretty much had to come IN PERSON to get our main floor fireplaces installed with the proper materials. This is unacceptable. Since calling your customer service team and being disconnected last week, our cats have crawled into the open fireplace in our bedroom, and the pebbles have spilled all over our floor. I am submitting a better business bureau complaint, and complaining on yelp and other social media channels. I can't believe this is how you conduct business with your customers.

    The Cleanest Solution - homeappliancerepair - Updated May 2026

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