This is my go-to appliance service. Personable, professional, prompt, and never gouges on the…read moreprice. You just can't beat the service.

Great service, service tech was able to fix problem same visit and price for service was reasonable.read more

My washing machine had been malfunctioning for months, and I was about to get a new one when I…read moredecided to try getting it fixed instead. I called Brian on a Friday and briefly described the problem. He gave me a quote, and we set an appointment for the next day. Brian ran a few tests and was able to diagnose the issue. He was friendly, personable, and great at communicating. He talked me through what he was doing while he was working and clearly explained the problem. The final price was as quoted and the whole experience was very smooth. He fixed my issue and even tried to help with a plumbing problem affecting the washer that I didn't even know I had. He went above and beyond, and now I have a working washer. I highly recommend giving him a call!

Can not recommend Brian enough. Scheduled us within a day, had the part we needed overnight, and…read morehad us fixed within three days of our initial call. He communicated when he was going to be later AND earlier than he initially planned for the two trips he made to us. He also got us a part we needed and showed us how to fix it ourselves so we didn't need another separate service...saved us a ton of money after Maytag quoted a couple hundred for the same fix. Such a nice guy. Responsive, quick, effective. 10/10.

Justin is everything you want in a repairman. Friendly, prompt, communicative, honest, and great at…read morewhat he does. Not to mention he is a veteran. After our first time using him for a repair yesterday (dryer -- fixed in a snap and didn't try to gouge us!) he will be our go-to repairman going forward.

I worked with Justin of Sergeants Appliance. He ordered the needed part. Worked with me on setting…read moreup the appointment. When he arrived I just knew the person knew what he was doing. With in minutes he had removed the freezer door, shelves and brackets to access the evaporator fan. He replaced the fan, inspected the thermostat and buttoned it all back up in under 20 minutes. Service, outstanding, quality of service outstanding, value outstanding. I will be using them again.

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

So this review is unique. I contacted JPM after reading their profile…read more Let me tell you what great advice I received. I thought my appliance was two years old it was actually 5. On his advice I reached out to the manufacturer and the parts were covered. Although we are using their tech it was his advice that we are grateful for. Others wanted a minimum $130 just to do a diagnostic which I get time is money. His honest advice is why I recommend JPM.

Extremely efficient, great pricing and extremely kind and honest! I reached out to several…read moreprofessionals when looking to help my aunt fix her oven, and this was by far the best price and you will not regret going through JPM!

Our Samsung oven needed a new motherboard. They showed up on time and were very pleasant. Thank you…read morefor your help

My Speed Queen washer was malfunctioning and the website indicated Mr. Appliance as a certified…read morerepair service. I had a very positive experience although disappointed that my Speed Queen washer even needed repair right after the 5 year warranty was up. Shout out to Dmytro and Marni. Both instrumental in my satisfaction for a job well done.

Ray came right away when I called. He fixed my washer and his price was fair... I was unaware he…read moreonly to cash or check though:( Had to run to ATM and get him $$ Bummer. Wish I had known in advance

Our dryer's heating element broke on Thursday morning. We called up Ray's the same afternoon and…read moreScott came out at 5:00 on his way back through Bristol. He came here and diagnosed and replaced the part within 35 minutes. Prices were very reasonable and he was so friendly. I could not believe the turnaround time and great service. I would highly recommend!

I'm always a bit nervous when trying to find a repairman. I got lucky on a Google search when I…read morefound Chuck. Called about my non-functioning oven on Wednesday and he came over Thursday morning. Checked it out and told me he could fix it, but with the price of the part, I would be better off spending a couple hundred dollars more and just buying a new stove. Even told me that Lowe's is having a sale right now, and said that I could call him if I had any questions. An honest repairman, who put the customer's good over money in his own pocket!

What can you say about a guy who listens to your problem over the phone, figures out the best…read moresolution, and takes the time to recommend that you get a new appliance without a service call? I'll say this about Chuck. He may have lost a little time with me on the phone call but he just gained a customer for next time when I need that service call. Thanks Chuck!

Haven't had to use them in years. Always great when I did. Anyone know if they're still in…read morebusiness? Phone number is connected to a seemingly fraudulent operation.

As you can see in my reviews, I've tried a couple of other equipment repair places in Farmington…read moreand West Hartford. Three of them to be exact. They are better marketers, have fancy showrooms, etc. But all of that comes with higher prices and more attitude. All of it undeserved in my opinion. I've used R&B twice now and I have found them to be just excellent. Very fair and reasonable prices, very accommodating to work with, and they do excellent quality work (in fact fixing things once and for all that others charged my high prices for but couldn't address completely). They picked up my tractor and dropped it off. They have a great bed side manner and when they give you an estimate of timing to do the work, they do what they say they are going to do. Excellent!

Very prompt service, fixed my washer quickly and got my tenants what they needed!…read more Very cordial to my tenants and their children too, which is a huge deal to responsible landlords.

SCAM! BEWARE! They make money by showing up in unidentified…read morevehicle, no company name on their attire, no paperwork with company name, nothing. ALL a scam to pay them cash or Venmo is another red flag. Take the precautions to get their license plate number for reporting. Call a factory authorized service company for repair. After my experiance I called Viking & the parts are available & will be fixed by an authorized service repair technician.