1. A-1 Appliance Service

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    Middletown, CT

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    A-1 Appliance Service

    4.2 (5 reviews)

    Services - A-1 Appliance Service

    Appliance repair

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    P.C. Richard & Son

    P.C. Richard & Son

    (117 reviews)

    $$

    This review is from an excellent experience I had at this PC Richards location before the pandemic…read more Probably 2019. The staff was welcoming and well-informed. I bought a KitchenAid double oven which I have loved ever since. It was the mid November and I needed it by Thanksgiving and they accommodated me! I got a great deal--the Black Friday discount as that was in effect for the whole month. I'm in the market for a clothes washer, and I will be going there first!

    When we realized our Frigidaire refrigerator was on its last legs and we urgently needed a new one,…read morewe chose P.C. Richard & Son, largely because it's the closest appliance store to our house. We did our research, knew what we wanted, and discovered that all the local stores had identical pricing. So it came down to who could deliver the quickest. P.C. Richard was our first (and, ultimately, only) stop. We were not accosted immediately upon entering, but allowed to wander among the rows of refrigerators on display. When we located the model we'd seen online, the salesman was quick to get our sale completed and our delivery set up. Delivery occurred three days later, and that's where the dissatisfaction began. Our delivery window of 1-4PM got later throughout the day, and delivery finally occurred at 5:15PM, during dinner time and a substantial rainstorm. No courtesy call to let us know they were on the way; I just happened to look out my window and there they were, unboxing my fridge in the rain. Had they let me know they were en route, I could've emptied the old fridge and freezer in advance. I don't want to say the delivery guys were inept, but... why unpack the fridge in the truck and carry dripping wet components into the customers' home? Why not carry the box into our garage and unbox it there? Also, they seemed annoyed that I wanted to wipe the rain off each piece, thereby slowing them down; they didn't bring a ladder and had to use our step stool; and in their haste to get it installed and on to the next customer, they left pieces of plastic wrap embedded under the door handles. Plus, they scratched our freezer drawer. Nice fridge that's working well (a week into ownership), but the delivery experience left much to be desired.

    Portland Electric

    Portland Electric

    (8 reviews)

    The service at this place has been dramatically worse over the last ten years. My family came to…read morelearn that the folks running this place experienced a rather tragic death and my heart went out to them. Flashforward a couple of years later... These people have written down on our invoices: "This family is nuts, do not sell to them, they leave bad reviews on yelp." Here is a very bad review. There is absolutely no excuse, regardless of tragedy, for writing a note about a customer like that and then, sending them a copy of the note attached to a service order. Yup.. You heard write... They sold to us, and then sent us a note attached to the receipt saying we are crazy A**holes. This company is repugnant and run by children. What kind of company releases their private notes about customers publicly? There is absolutely no excuse. Go to Lowes. It is cheaper and the people working there will not insult you.

    This was a great Portland institution. They were so good that they continued to service appliances…read morepurchased by the former owners of the house with no fuss. Today, the place is such a travesty it borders on fraud. 4 years ago we purchased their top of the line kitchen aid induction oven on their recommendation. It has worked strangely from the beginning, turning off for seemingly no reason at times. Then last weekend, the stove top stopped working altogether. This stove top has a glass top sealed over a circuit board. Nevertheless, Portland electric claims there must have been a gallon or more spilled because ... and this is key... they have never seen this happen before. The repair is over 1000$, 65% the cost of a new oven that is electric. They talked us into buying induction and are now saying that a 1000 repair required in year 4 of its life is our fault. So the extra money you pay for appliances here now gets you worse service than the discounted big box stores. The individuals are also quite rude. If you are a woman, expect the folks at Portland Electric to talk over you when you call and essentially ignore you. This store is not going to stay opened much longer. The people who work there have literally said they do not care about losing us as customers point blank. That is who you are dealing with.

    A-1 Appliance Service - homeappliancerepair - Updated October 2026

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