Our Samsung oven needed a new motherboard. They showed up on time and were very pleasant. Thank you…read morefor your help

My Speed Queen washer was malfunctioning and the website indicated Mr. Appliance as a certified…read morerepair service. I had a very positive experience although disappointed that my Speed Queen washer even needed repair right after the 5 year warranty was up. Shout out to Dmytro and Marni. Both instrumental in my satisfaction for a job well done.

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

Booked through Yelp but had a bit of a rocky start -- their system had a glitch and my address…read morenever came through on their end. I called thinking it was a no-show, and Christian was at my door within 30 minutes. That kind of responsiveness says a lot. Once he arrived, he was professional and thorough -- took apart what needed to come out, figured out the issue with my LG ice maker, and had everything back in order quickly. Great experience overall, and I'd definitely call them again.

If you're ever in need of appliance repair, call Cristiano Rosario. He is the best! Considerate,…read moretimely, reasonable, explicative, nice. He liked my annoying puppy too, and remembered the dog who died. Cristiano is the bomb.

I couldn't be more pleased with this company's thoroughness, and dedication in efficiently…read morerepairing my stubborn refrigerator. Before seeing L& J. I had fa rustrating experience with another company who failed to solve my fridge's multiple problems. (not cooling, light not working, freezer frosting like crazy). I found L & J Appliance--and what a difference. Kyle and his father Lawrence spent the time to properly diagnose a complex issue that had been completely missed. They made a custom repair and fixed the problem for good. Affordable pricing too. They are professional, thoughtful, and clearly care about doing the job right. It's rare to find service like this. Highly recommend.

L&J was great! Kyle the technician was super polite and knew what he was doing. Turns out I have…read morean electrical issue and not an appliance problem but he took the time to figure it out. Very prompt service, the right price, and an excellent technician! Very glad I worked with L& J!

Called with a time frame for arrival. Came out on a Thursday…read moreand found they needed to order a part. Got a call on Friday saying the part was in and showed up on Saturday of a holiday weekend to install the part. Maro was personable and professional. He kept me informed of what was happening every step of the way. Would use again in the future.

DO NOT USE THIS COMPANY! Rude contractor who charges in…read moreadvance but doesn't deliver any service. We called them to repair our washing machine and paid $218 upfront for a valve replacement. They never fixed it. On the scheduled day, the technician came but I missed his calls while caring for my baby. I called back within 10 minutes, apologized, and asked when he could return. Instead of rescheduling--even for an extra charge--he was already furious, refused to come back, and claimed he knocked on the door (though I was right there and heard nothing). Despite my apology, he refused to finish the job. They kept the full payment without providing the service. I would have understood if they deducted a portion for the trip, but keeping all the money shows complete dishonesty. We will be disputing the charge and reporting this business to the town. This was the most unprofessional, unpleasant appliance service experience I've ever had. AVOID AT ALL COSTS!

Never hesitate to call this company. a year ago our drier wasn't working; Trevor came to check it…read moreout . It wasn't the appliance; the juice wasn't coming through. Found out water got into the fuse box and the circuits were jammed up . Trevor not only saved us from buying a new drier but rebuilding our house as the electrician was surprised we never had a fire. Fast forward to now, the drier is squeaking Trevor replaces a few parts. Basically a new drier for less than half of the cost of a new one. Trevor, you are a gem and a gentleman!

I made an appointment. A $200 deposit was required. It was posted on my credit card immediately. I…read morecancelled the appointment the next day. the refund of the deposit took over a week. never again!