My experience with this retailer was exceptional. After ordering neoprene pants at the wrong size I contacted them to change the size the following day. I received a reply granting my request and have since received the pants which are a perfect fit. This almost never happens in online retail ordering. I am happy with the pants and certainly happy with the service. read more

They appear to be out of business. I've left several messages and called numerous times. Facebook hasn't been updated in over a year and the site no longer takes payments. read more

Placed order on 12/8/25. Immediately received order confirmation and credit card was charged. Between 12/18 and 1/5 sent three emails and two phone calls with no response. One of the phone calls was answered and the person told me nobody could help me and to send an email. I eventually reversed the PayPal charge and started a fraudulent charge complaint. Only then received a boilerplate email from Sound Boatworks claiming they had sent me an email that the product was backordered. Interestingly the email contained no contact information other than the original ignored email address. read more

Actually sending a product before taking payment would be nice! Then a runaround for two months about it being shipped and coming from the warehouse. A refund was received but we could have saved all the drama. read more

I placed an order and it has been one month and the company never shipped item. Do not order from this company they are a scam. I am going to have to file with my CC company. It looks like several other people have been scammed from looking at posts. read more

Multiple orders and no deliveries, only automated reply to email, no answer on the phone during business hours. Going to have to take it up with my credit card company, might be a scam site/company read more

They never shipped the product and charged my credit card anyway. I've been waiting over 4 months when the website said ships is 3-4 days. This company is a scam read more

Ordered two items in early December, 2024, on two different days. One was epoxy and one was shoes. Delay on the epoxy. Emailed. Supposedly manufacturing issues. Eventually received in January. Filed a dispute with CC on shoes in February. Also contacted via email and they said they were being shipped. One week later, emailed again, asking for tracking number. Surprisingly, within the hour USPS tracking was generated. Shoes arrived within 4 days. They were the correct product. Only ordered from them because of purchases in past years. I won't be ordering from them again. read more

This company is either grossly incompetant or operating some sort of scam. Having neglected to check their reviews, I ordered two items. One item shipped immediately, no problem. The other item, same manufacturer did not ship for various empty and changeable reasons requiring repeated emails and phone calls. After a good month or so, I told them to send me a tracking number or a refund. They opted for the refund. Meanwhile, I ordered the second item direct from the manufacturer, in stock and I'll have it in a few days. I can only speculate as to this company's business plan, but unless you enjoy having to chase order fulfilment, do yourself a favor and shop elsewhere. In order to ensure a level playing field, I am considering alerting the CT State's Attorney regarding this oncoming trainwreck. read more

Great Prices, Great Service! Had some issues with sizing, easily sorted out. One item was back ordered for a long time, staff was responsive to inquiries. read more

I ordered products from Sound Boatworks on two different occasions. The first time, the item was in stock and sold on their website. I made the purchase and was immediately charged. after 15 days of not shipping I reached out. Customer service was very quick, but told me the item was then out of stock and they would ship it whenever it arrived but there was not ETA. I cancelled and they refunded immediately. The second order was for a fleece jacket, again instock. I reached out after 10 days and they said they were backed up and would ship immediately. I waited an additional two weeks and still no shipment. I emailed and said if there were not able to ship the following week they would need to cancel the order and refund payment. They replied back immediately and said they could commit and cancelled the order. Great customer service, but they really need to sell products that they own inventory on. Two instances where they tried to sell something they didn't have. Now I know better and will avoid in the future. Ouch! read more

I was happy with my purchase. I got what I wanted and the prices were good. Shipping took a little longer than I would have liked but their communication was good. I looked at other reviews after I made my purchase and they obviously have some work to do. I just wanted to post that I had a reasonable experience and hope they manage to improve. read more

Took 2 months to complete an order. Not all the discounts are available. Customer service is terrible. It took many emails to get them to ship, and then it was drop shipped from Ronstan anyway, should have ordered directly from them. Terrible company. read more

This is follow-up on my review of 2/27/2024. The refund has now been applied to my credit card. It took a lot of follow-up on my part with Sounds Boatworks to make that happen. read more

Stay away! They are also Atlantic Rigging Supply. My card was immediately charged but item never shipped. They don't answer the phone, nor does their chat function work. Upon reading these negative reviews I sent emails telling them I wanted to cancel because they were a scam outfit. Next day they responded and did cancel my order. I have yet to confirm the refund to my card, but am somewhat hopefu. read more

I ordered some simple rope and was charged immediately but not shipped. They keep having some excuse for shipping putting me off a couple days at a time. I asked to be cancelled and refunded, but they would not refund. I opened a case with Mastercard. I believe this is a true scammer site out of India or somewhere. read more

Sound Boatworks LLC - Boat Dealers Near Me - Westbrook, Connecticut

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Currently also operating as Atlantic Rigging Supply. Slow. No response. No communication. Will be cancelling order with credit card co since product has not been received. Sloppy, sloppy, sloppy operation. Don't even know why they're in business. read more

Same story as almost everyone else here. Ordered an item, was promptly charged. Heard nothing from them for weeks until I contacted them. I was told the item was being restocked and would ship as soon as it came in. Waited 2 weeks and contacted them again. Was told the items had trouble in shipping and had been returned to the supplier. Waited another 6 weeks and then asked for cancellation and a refund. I was told order cancelled and refunded. 2 weeks later I check my card statement and no refund. If I could give 0 stars I would. Also known as Atlantic Rigging supply read more

I ordered two HH base layers, which were not in stock,, but my credit card was charged immediately. A week after they said they would arrive, I cancelled the order but no refund appeared on my card. Called several times and got voicemail, but no call back. After reading others' tales of fraud, I called cc company and challenged the charge, I hope successfully. Are they crooks, or just incompetent ? read more

Took 2 and a half weeks to even start shipping my order. After a week and a half they said they would ship in 24-72 hours, after which it took them a full week to ship. Massive headache. Told me something was out of stock 10 days after I ordered it rather than on the website or any earlier, and was a pain to get a refund on. Don't order from here! There are plenty of better places to order from read more

Absolutely awful company - underhanded and deceitful. They are literally refusing to ship a jacket because they don't want to honor the deal price I purchased at over the holidays. It's 4 months later. They are in stock on their website. Every other retailer is in stock. And they are saying they still don't have stock!!! Unbelievable.... read more

I purchased a Helle Hansen Jacket. I love it! Fast shipping; great communication. I'd purchase from the again.

SCAM. Buyer beware. Charged my credit card in January. After a few weeks I checked on my order and was told it was on back order. Not sure why they did not tell me that without being asked. After checking on it every week and being told it will ship next week I canceled the order in March. They canceled the order right away but waited for me to write them again 5 weeks later looking for my refund. Avoid at all costs and check your credit card statements carefully. read more

Two weeks after placing my order, I had to contact them asking for an update. They claimed they had emailed me saying one of my items was out of stock. They did not. Additionally, I was charged for both items neither which shipped. My supposedly out of stock item is still shown as in stock on their website. Feels like a scam. I canceled my order, I hope I get my money back. read more

These guys suck. They sell products they dont have. They take your money. They dont send the product. They dont send updates on your order. They dont answer the phone and they dont return e-mails. Two experiences with this company. Both of them a disaster. Do not do buisness with this company! read more

A scam operation. They take your order, bill your credit card from Atlantic Rigging, then never deliver or respond to messages.

I wish I had read the reviews before ordering from this retailer. I placed an order for a ski jacket and pants over a month ago and was charged immediately. After two weeks and no delivery, I contacted the company by email and was informed that the items were being restocked and would ship when they arrived. When I followed up again a few weeks later, I was told the items would ship directly from the warehouse and would arrive within the week. When the items did not arrive, I called and emailed again. No one ever answers the phone and now my emails are not being answered. I will be requesting a refund and hope for the best. Do not order from Sound Boatworks! read more

I would have given a 1/4 star, if that was an option. I placed an order on 1/26/24. When I called to check on the order, I couldn't speak with anyone, so I had to email the office. SBW responded that the order was shipped on 2/20/24. I checked on the order again yesterday (2/26/24), and the status shows, "Unfilled." Once again, I emailed the office. Their email response is, "It will ship by the end of the week..." Sure it will.... I've heard that excuse before. I have emailed the office stating that I simply want to cancel my order and have my credit card refunded. Customer service is terrible. The online chat is NEVER monitored by anyone. You can never speak to a human. Never will I ever order from SBW. read more

I purchased two Helly Hansen Daybreaker fleece jackets on 12/23/23 from Sound Boatworks's online store. My experience pretty much mirrors the vast majority of reviews/complaints on Google, Yelp, and BBB. I would not recommend anyone buy anything from their online store(noting that I try not to buy online from business's for which I have not done so previously. Obviously, I skipped my own policy.). Here is my experience 1. I purchased the two jackets on 12/23 and received an immediate acknowledgement of the order from SBW and my credit card was charged. 2. I received nothing more from them until I emailed them on 12/29, inquiring as to when my order might ship. I received a timely, polite email back stating that the order would ship on 1/5/24. 3. On 1/5, I emailed asking if my order was still shipping that day. I received a prompt email back stating it was shipping almost momentarily and that I would receive a prompt email with the tracking number. I never received a tracking number. 4. In the evening of 1/5, I researched SBW through Google, Yelp, and the BBB. I saw the vast majority of reviews and complaints voiced experiences similar to mine. 5. On 1/6/24, I had still not received any shipment confirmation. I emailed SBW stating that I had gone through their reviews and that what I was experiencing was not exactly unique. I requested that they immediately cancel my order and refund to my credit card. 6. On 1/8/24, I received an email informing me the above had been done. 7. On 1/9/24, the refund showed up as pending on my credit card and then this morning, it had been credited. read more

Fraud alert. They charged my credit card for an order I replaced. I was notified that it was out of stock the next day. And then they charged my card. They have emailed 3 times saying it was credited. It wasn't. I got my money back from the credit card fraud Dept. I've notified the state of CT. Stay away from these ding dongs. read more

This company is a joke. Even after my email to them they still took another 3 weeks to ship my item. I got my item 6 weeks after I ordered it. In the meantime I had to file a fraud claim against them with my bank and my bank was in review when the item finally showed up. What a pain in the ass....now I need to go back to my bank and let them know the item arrived. NEVER ORDER FROM THEM!!! read more

Please be careful, this company is not able to deliver on its promises, but are very quick to take payment and then do not deliver, there is no answer on either of there phone lines despite the fact that Chris will send untruthful emails - I feel the company has gone out of business. read more

I went to this website to buy some rope for running rigging on my sailboat. The prices listed on the site were very good. I was a little concerned about low ratings in reviews, with good reason, I found out. I put my order together, went to check out and the page forced me to a PayPal website to pay. I did not have a PayPal account, but have used their guest function before, so thought no big deal, wrong. PayPal forced me to create an account, so I did, and went through the process to pay for my purchase. I got no conformation that the payment went through, so I checked my email, the Sound Boatworks (SB) website account and my credit card. To my surprise, my credit card showed that it had been charged 4 times for this purchase (all pmts. still pending) even though neither PayPal nor SB showed any payments or orders. Fishy. I called my credit card to straighten it out and they said they couldn't do anything until the payments settled, then I could dispute any that were not appropriate. So I waited. Luckily, all of the payments self cancelled and the order did not go through. So, no harm, no foul. I went to another vendor for my order. I will never again attempt to buy anything from Sound Boatworks. Probably not malicious, just a very bad website. Not worth my time. read more

I never post negative reviews, but when it comes to Atlantic Rigging Supply, I believe it is important to warn their potential customers. Their customer service was the worst delivery I have ever encountered. I placed my order online and could not get confirmation of my shipment. Atlantic Rigging Supply outsourced their shipping tracking service to Shop which did not work. I then called and left two voicemail messages for Atlantic Rigging Supply who never responded. After a third voicemail message which I included my email address, I finally received an email back from them stating that my credit card number was not up to date which is not true. They wrote that I should use a link to update my credit card information which sent me to PayPal. After trying two active credit cards and PayPal which would not work off their platform, I gave us and requested my order to be canceled. Horrible experience!! read more

Sound Boatworks, also known as Atlantic Rigging Supply, stole $695.30 from me, double-charging a month later for the same product and refusing to pick up the phone or answer an e-mail. We will be contacting Federal Trade Commission. read more

SCAM ALERT. I was foolish to not listen to the available terrible reviews for this company which were available on multiple websites. Order was placed, next day shipping selected to try to get around the previous comments about how the order never showed up. Next day, email about how some items were not in stock but would be the following week. Asked to then send the rest of the order in meantime. Then no response. No tracking. You call the number, no one answers. The online chat...no one available. Then check your credit card statement....they charged full order value TWICE. Once the day of purchase, and again 2 days later. Went to CC company to dispute duplicate charge, but will need to wait 15 d to reclaim the original charge as well. Beware...literally every review says the same thing. read more

As close to a scam as is possible. They take the order, charge your credit card and then you hear nothing. No shipping number for tracking, no emails, nothing. Phone calls go directly to voice mail which is never returned, emails disappear into the ether. Eventually they lie and say they sent an email yesterday with some lame excuse. I had to open a dispute with the credit card company, and surprise surprise I got an email the same day asking if I wanted to cancel the order (I had already asked for that) and offering a refund. Shop elsewhere, there are plenty of reputable dealers out there. read more

The same as many others have reported. They charge your card and never ship. I placed an order last September of 2022 and it never shipped. I emailed in December and Chris promised it would ship "after the New Year at the latest." It is now March 10th and nothing as well as too late to dispute on my credit card. Do not order from this company. read more

I really had intended on writing a positive review and may very well have a more positive review to share once my shipment arrives. However, I'm still waiting on my shipment and to hear back from this company to let me know what the disposition is of my order. Despite leaving a few voice mail messages and sending several emails inquiring have yet to hear back. There's no tracking information, haven't heard back (phone call or email) providing me with the status. I have 2 boats that are to be shipped on a trailer rack purchased for this purpose. It's now entering the 2nd week without having heard back for me to even share an update for my client waiting on the arrival of these boats. Very unfortunate. read more

Unfortunately this company is a scam. I've had the same experience as everyone else. Charged my card and every few weeks I would follow up and they'd provide a new ETA. Their goal is to drag you along until it's too late for you to dispute with your credit card provider. Fortunately their trick didn't work on me. Also change your card number because they will try and charge you again. Completely dishonest. read more