I just wanted to say my experience with the North Haven location of Advance Auto Parts was a…read moretotally good one. The counter person was just finishing up with previous customer but still the till to acknowledge me and say give him a second he would be right with me. I showed him a picture of what I needed from their website and he went and found it for me. I asked if their could put it in for me and he explained that their couldn't but he could show me where it would go. As simple as that sounds it was still very helpful. We went out to my car and he showed me and didn't make me feel silly in anyway. He was very helpful and on that note I told him Thank you so much and figured I would right a review because when a person helps you and explains stuff to ya I am very appreciative. Just sorry I didn't get his name. I highly recommend Advance Auto parts for customer service and inventory.

can't say enough great things about this store !!! came in here last minute. My car wouldn't start…read morethe store manager came out tested my battery replaced it no labor charge told me what was wrong. Was in and out in 20 minutes. My car was running great. Wonderful customer service great price.

This is one of the best run businesses in the area. for 20+ years I got my auto parts at one of…read moreO'Reilly Auto Parts major competitors. My wife and I moved to North Haven from Wethersfield four years ago. I went into my local "previous" auto parts store. It didn't have what I need. I then went into this O'Reilly Auto Parts. It completely won me over. I never wetn back. Phenomenal people - beautifully laid out - totally professional. My most recent experience - last week - was I walked into the store - as I so often do - in need of some advice / expertise. There was a friendly young man, Zach. I asked him a somewhat technical question about a piece of equipment I wanted to buy. There were several types at a range of prices. Zach led me - with perfect clarity to the right piece at the right price. Then explained to me exactly how to use it. I walked out - as I always do from this great store - with a COMPLETE solution. Zach is a young superstar on the rise. Great attitude. Knowledgeable. Provides above and beyond service. his extra effort didn't result in any immediate dollars going into the store's daily revenue. But it solidified in my heart and mind why O'Reilly's is my ONLY go to store in their specialty. I recommend to O'Reilly's Auto Trader Corporate. Sneak in a video camera and train it on Zach on any day he works there. You could use that as an absolute role model for training others. All the Trainer would have to do is to edit the highlights of his day, play the tape - and turn to the class and say - "And THAT is how its done!!!". Thanks Zach!

Shout out to Zach who helped a lady in distress when her drivers side wiper "broke" off!! He…read moredetermined it really wasn't broken and reattached the wiper for me as I failed miserably trying to fix it myself. What a sweetheart! Thank you so much!!!

Yes, we have an O'Reilly's battery. That was purchased 2/24 which usually is two year warranty…read morebecause we didn't put any number with this product. They won't honor replacing the battery which I think that's pretty shitty not everybody owns a phone or has a number to put down for something that you could clearly see is only under the two year warranty. I just don't understand why they can't replace it and send the battery back to the manufacturer.

Worst store ever. I went in today to do an oil change on our car. As I walked in the sales person…read more(I use this term loosely) asked what I needed. Had he not asked I simply would have walked up to get the components myself. I gave him the year, make and model of my vehicle. After typing it into the computer, he proceeded to tell me how hungry he was then... no lie turned around to check his cell saying "has anyone texted me?". Who he was asking I have no clue but I had to wait for him to put his phone down. We walked back to the oil section and I told him I wanted whatever was on sale and high mileage. He proceeded to tell me that "everything is on sale" before telling me I needed to put synthetic oil in the car. I said I didn't need it, the car has well over 150k and just need the simple on sale high mileage. He proceeded to try to tell me I was wrong but, pulled the normal high mileage oil off the shelf when I said basic (with an audible sigh mind you). He then proceeded to walk over to the oil filter section and tell me that unfortunately the filter that comes with this product is crap. I said it's just our around town car and we don't go far. I said had I still had my mini Cooper I'd opt for something better like a FRAM. He then tells me that's stupid because you can't say FRAM and better in the same sentence. I said I'd used K&N in the past as well and he told me I was stupid because they're crap too... It's at this point, had he continued to talk, I wouldn't be writing this review. I'd be waiting to be bailed out of jail. Had he uttered one more derogatory word, I'd have likely swung on him. I've been working with my dad on cars since I was about 8 years old. I don't assume to know everything HOWEVER, I too am in customer service (albeit in the Information Tech field as a manager), I have NEVER in my life dismissed someones opinion on a product even if I knew they were wrong. I MAY suggest something different based on experience but never act like this. After leaving I called the store. THAT kid picked up and I asked to talk to the manager (Matt). He was at least cordial. I explained to him what happened. He was very apologetic and asked why I didnt say something when I was there. I told him I've got a very even temper with a long fuse, however I'm also Puerto Rican so when the wick is lit.... I told him I couldn't guarantee that I wouldn't have lost it and started screaming so I thought it better to just take my leave. I told him I could have ordered it on Amazon OR just gone to Walmart and gotten equivalent products and probably cheeper too. I said I work more than 40 hours full time and I shouldn't have to deal with this crap on the weekend trying to get items for maintenance on the car. As it is, I've already left feedback on the "autozonecares.com" site which I doubt they'll respond to and left a voicemail at the regional office. In the future, I'll be playing the option of Amazon, Walmart OR one of the other auto stores in the area. Before I left the house I was speaking with my dad and he mentioned that O'Reilly had the oil change for the same price. Hind sight is 20/20 they say but I never thought it could be a foreshadowing. I actually was thinking on the way there to myself if I was going to be hassled. Ironic...

I just think just cause there's not a phone number connected to this item for a warranty. I don't…read morethink it should not be replaced when clearly the manufacturer warranty is not even up not everybody owns a phone when my wife purchased this battery. She didn't have a phone and she didn't think to use my number. She's an immigrant so she's not used how things work here and I think O'Reilly should've replaced the battery send that back to the manufacturer also not everybody owns phones so why won't they replace this? If somebody from corporate wants to get a hold of me my number is 203-589-9390. My name is Scott.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I went to Autozone in New Haven to get a new car battery. The battery selection and installation…read morewere EXCELLENT. The battery in my Mini Cooper S is tough to get to. The service agent was very skilled and careful, in his removal of all of the components around the battery, and then reassembly after installing the new battery. He also took care of a computer reset required for a Mini Cooper after installing the new battery. I highly recommend this store for your automotive needs.

i went in for a tire rotation and was invited to enjoy their summer seafood boil while i waited. i…read morewas apprehensive at first - who's ever heard of a seafood boil at an autozone? well spin me around and call me susan because golly that was the best seafood boil i've been to on this side of the mississippi!! they told me they used this exotic spice blend called Lawry's?!? and let me tell you it was so delicious i wanted to slap my mama sideways! with a little bit of butter i was suckin down crab legs faster than monica lewinsky goin down on our first black president!! 5 st

Service is number 1 I highly recommend O'Reillys the team is unbelievable and I a woman who needed…read morehelp and they were professional and very honest worker and were outstanding I will Not go to another auto parts store again

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They are usually pretty good and helpful when I'm looking for something. I am a repeat customer and…read morewould go there again.

stealing parts from you car you won't even notice. Do not go. Worst towing company I've ever dealt…read morewith. Completely unprofessional and careless with vehicles. On top of that, they steal parts from your car that you won't even notice until later. Save yourself the stress, money, and frustration. Do NOT go.

They Had the part I needed and it was a great price. I went there in person and they had the part…read morein stock! Now the breakdown, the part i needed was a left Driver's side mirror NEW: $120 WIth shipping Used ( Local competitor) $55, with 5 day shipping Used ( Local Competitor's Junkyard - if I can find the part among the non inventoried cars) $30 Petrillo's $18 AND in stock! I'm definitely coming here again if i need a part! Now if you go there you should know, The setup of the place is kind of unintuitive if you're used to a retail chain auto parts store. The people work at computers about 15 feet from the front counters in little half cubicles. They call down to a warehouse guy who gets the part and brings it up front. The whole experience took about 10-15 minutes, but it was 4:00 PM on a Friday, so your mileage may vary.

Wouldn't find the part I was looking for and made me drive to them to find out that they only had…read moreone parts vehicle that resembles what I was looking for when the person on the phone mentioned that they had a bunch of what I was looking for in stock. Not recommended.