Not perfect. But no one is any better. Hard to change after being spoiled. Maybe if I had an S or…read moreMaybach, oh well. Free guest WI-FI, loaners. Great service attitude.

Giving a 1 star is even a bit of a stretch. Completely unprofessional staff. Staff treat their…read morecustomers as if they are a burden. They all have attitudes and are very argumentative to customers. Completely unacceptable especially given the over inflated prices that we pay as Mercedes Benz clients. The least you would expect is some common decency. Brought in my car and received it back in worse condition than when I dropped it off. & If they try to assign Matt as your service advisor just leave. He'd rather argue and yell at his customers instead of make sure your issue is resolved.

I hate to write negative reviews, especially since this store consistently does excellent work…read more However, I've had two negative encounters at the North Haven location. One is racism and discrimination committed by an employee named Andrew. Few weeks ago I came in for missing undercarriage clips, and I'm still missing clips, which is another example of poor service. I also rescheduled an appointment requested for a loaner car like I always do. & BMW North Haven informed me they didn't have a loaner car for me when I arrived today. Every single time I ask for a loaner when I go in for service, and I've never experienced any problems.

I recently purchased a BMW X5 with the M Pro Kit and Shadowline Package from BMW of North Haven --…read morea car I've had my eye on for months. As soon as I saw it available, I knew I had to act fast. From start to finish, the entire experience exceeded my expectations, thanks to a few standout team members who truly made the difference. First, I want to recognize Elina, my first point of contact. Buying a new vehicle can be nerve-wracking -- especially when you're worried about being taken advantage of -- but Elina made me feel like I was talking to an old friend. She was kind, easy to chat with, and genuinely made me feel at ease. We even bonded over our love of dogs, which made the experience feel that much more personal and relaxed. She's the reason I felt confident enough to come in and test drive the car on my own, something I've never done before without my husband. Her warmth and professionalism are truly an asset to the team. When I arrived, Elina greeted me with a smile and introduced me to Kahled, after listening to the type of personality I'd feel most comfortable working with. Kahled was incredibly respectful, patient, and thorough. He walked me through the car's features, answered every question, and never once made me feel pressured. He gave me space to decide what was best for me -- which is so rare and refreshing in car buying these days. His professionalism and good manners truly stood out. Once I made the exciting decision to purchase the vehicle (after talking it over with my husband), I was introduced to Ben in finance. He was helpful not only with my loan but also with getting a refund on a warranty from my previous car. Ben was relaxed yet professional, and made me feel like I was chatting with a trusted friend at the kitchen table -- calm, easygoing, and informative during a big life purchase. Bonus points: we had a great conversation about dogs, which made everything even more enjoyable. Lastly, I want to thank Michele, my BMW Genius. I shared with her that I sometimes have trouble retaining technical information, and she was so kind and patient. She walked me through all the high-tech features of my new BMW in a way that was easy to understand, and never made me feel rushed. Her sweet and thorough approach made a huge difference. To the entire team at BMW of North Haven -- thank you. This wasn't just a car purchase, it was a genuinely enjoyable experience because of the people involved. You've earned a customer for life.

I just think just cause there's not a phone number connected to this item for a warranty. I don't…read morethink it should not be replaced when clearly the manufacturer warranty is not even up not everybody owns a phone when my wife purchased this battery. She didn't have a phone and she didn't think to use my number. She's an immigrant so she's not used how things work here and I think O'Reilly should've replaced the battery send that back to the manufacturer also not everybody owns phones so why won't they replace this? If somebody from corporate wants to get a hold of me my number is 203-589-9390. My name is Scott.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Just purchased a pre-owned Mazda CX 5. Our salesman, John McNeil was terrific! He was…read moreknowledgeable, pleasant and not pushy. There are many dealers out there who have the same car we bought. But we went back to Mauro because of John! In addition, when we picked up the car Mekhai Bond trained us on all the features He was extremely patient and kind. We strongly recommend Mauro Motors in North Haven and John McNeil in sales!

They are crooks! I took my car in for warranty rear subframe…read morereplacement and was told the rear springs needed to be replaced not under warranty at a cost of $988. I inquired as to a breakdown on the charges and discovered the dealership was charging me labor to remove and replace the springs that they already would be doing when replacing the rear subframe. Double dipping for labor. They then remove the labor and told me it was $565 for the parts. I looked at their retail online store (buymbpartsdirect.com) and found the springs to cost $118 each. As a retail customer I could buy them from their parts department at that price. I inquired as to allowing me to purchase the springs from their online parts department and they install them. I was told no that they would not do that because they felt the online pricing was wholesale prices even though I could buy them as a retail customer. They tried to pull the same thing with the exhaust that they would have to remove anyway for the warranty repair and tried to have me replace it for almost $1700 when the part was $770 from their online parts department. They are not honest and will rip you off!

A Volvo dealership that doesn't know about the cars they sell ... purchased a used radio for my…read morebrothers Volvo and it happened to be stuck in French everywhere I read says to go to the dealer or get software I called gengras and the guy had no clue what I was talking about and even tried to lie to me learn about the cars you sell or you shouldn't be selling them

The last few times we've come, service has slipped, alot. An oil change used to consist of new…read moreoil, filter, inspection, vacuuming, and exterior wash for $40. With the coupon on their website you could get out the door for $35. Over the last 6-12 months it's been a hassle to schedule an appointment, i leave messages and don't get a call back. Oil change has gone from $40 to $58, and this time they didn't vacuum or wash. Time to find another shop to service my vehicle.

I went to Automative Speciality Systems to have a broken LCD screen replaced in my 2018 Mini Cooper…read moreS. I had an OEM replacement, which I purchased on EBay. Hugo did the install. It was a bit tricky, but Hugo was quick (2 hours) and careful. The people and the service were great!! I highly recommend the company.

I had my remote starter done there and they did a professional job. And it was done when they said…read moreit would be done.

My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A…read moremonth ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process!

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used…read moredark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

This is one of the best run businesses in the area. for 20+ years I got my auto parts at one of…read moreO'Reilly Auto Parts major competitors. My wife and I moved to North Haven from Wethersfield four years ago. I went into my local "previous" auto parts store. It didn't have what I need. I then went into this O'Reilly Auto Parts. It completely won me over. I never wetn back. Phenomenal people - beautifully laid out - totally professional. My most recent experience - last week - was I walked into the store - as I so often do - in need of some advice / expertise. There was a friendly young man, Zach. I asked him a somewhat technical question about a piece of equipment I wanted to buy. There were several types at a range of prices. Zach led me - with perfect clarity to the right piece at the right price. Then explained to me exactly how to use it. I walked out - as I always do from this great store - with a COMPLETE solution. Zach is a young superstar on the rise. Great attitude. Knowledgeable. Provides above and beyond service. his extra effort didn't result in any immediate dollars going into the store's daily revenue. But it solidified in my heart and mind why O'Reilly's is my ONLY go to store in their specialty. I recommend to O'Reilly's Auto Trader Corporate. Sneak in a video camera and train it on Zach on any day he works there. You could use that as an absolute role model for training others. All the Trainer would have to do is to edit the highlights of his day, play the tape - and turn to the class and say - "And THAT is how its done!!!". Thanks Zach!

Shout out to Zach who helped a lady in distress when her drivers side wiper "broke" off!! He…read moredetermined it really wasn't broken and reattached the wiper for me as I failed miserably trying to fix it myself. What a sweetheart! Thank you so much!!!