Recently purchased a new car and the team were fantastic! Nick in finance was able to meet my time…read moreand financial obligations, (I owe you a pint). Tayron was well informed and respectful of my purchase parameters And delivered closing the deal. Toby my client advisor was effective and able to locate a car that met my requirements. This is my second purchase and I will return, thank you team

I recently purchased a BMW X5 with the M Pro Kit and Shadowline Package from BMW of North Haven --…read morea car I've had my eye on for months. As soon as I saw it available, I knew I had to act fast. From start to finish, the entire experience exceeded my expectations, thanks to a few standout team members who truly made the difference. First, I want to recognize Elina, my first point of contact. Buying a new vehicle can be nerve-wracking -- especially when you're worried about being taken advantage of -- but Elina made me feel like I was talking to an old friend. She was kind, easy to chat with, and genuinely made me feel at ease. We even bonded over our love of dogs, which made the experience feel that much more personal and relaxed. She's the reason I felt confident enough to come in and test drive the car on my own, something I've never done before without my husband. Her warmth and professionalism are truly an asset to the team. When I arrived, Elina greeted me with a smile and introduced me to Kahled, after listening to the type of personality I'd feel most comfortable working with. Kahled was incredibly respectful, patient, and thorough. He walked me through the car's features, answered every question, and never once made me feel pressured. He gave me space to decide what was best for me -- which is so rare and refreshing in car buying these days. His professionalism and good manners truly stood out. Once I made the exciting decision to purchase the vehicle (after talking it over with my husband), I was introduced to Ben in finance. He was helpful not only with my loan but also with getting a refund on a warranty from my previous car. Ben was relaxed yet professional, and made me feel like I was chatting with a trusted friend at the kitchen table -- calm, easygoing, and informative during a big life purchase. Bonus points: we had a great conversation about dogs, which made everything even more enjoyable. Lastly, I want to thank Michele, my BMW Genius. I shared with her that I sometimes have trouble retaining technical information, and she was so kind and patient. She walked me through all the high-tech features of my new BMW in a way that was easy to understand, and never made me feel rushed. Her sweet and thorough approach made a huge difference. To the entire team at BMW of North Haven -- thank you. This wasn't just a car purchase, it was a genuinely enjoyable experience because of the people involved. You've earned a customer for life.

My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A…read moremonth ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process!

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used…read moredark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

Great service. Despite busy schedule, Chris explained they'd fit me in as soon as possible. Easy…read morecheck-in, including helping me to get a rental car. Call next morning to explain diagnosis and had vehicle repaired that same morning. Repair cost was reasonable. All of the staff I spoke to were friendly and helpful.

I called this company at 8 am after my van showed check engine light and ran rough as I drove from…read moreCentral Massachusetts to Annapolis Md. I was driving at night, got off exit at 2am and had to sleep in my van in 0 degree temperatures. Chris invited me to come to his shop and let me jump to the front of the line on his very busy day. I was in by 8:10 am. He got my van diagnosed, parts delivered and I was back on the road after lunchtime. I am so grateful to him to help me get back on the road. I am a dog/house sitter and I was expected in Annapolis that night. The homeowner had already left the country for a trip. Chris and his team were not only professional but generous in their efforts to help me. I was told where I could get lunch and I was able to sit in his waiting area for hours, have bathroom access and even had a fireplace turned on because I was cold. His office manager was so gracious and helpful to me. Thank you Chris and his team: wonderful people.

Quick, professional, good communication! Cristian was great!!…read moreI dropped off car, walked across street to great Diner/Restaurant and had breakfast. 90 minutes later I drove home with full stomach and brand new windshield! WIN/WIN!

Repair windshield first week august at my house. They could not recaculate windshield . They said…read morethey would pick it up.. Great. They pick it up brought it back. Then the issue. We noticed the dash cam missing. We looked everywhere. I called them they told me to order another and bring in the receipt for reimburse. Great. Went there spoke to them. They took copy and said manager need to send this to see how the reimbursement would be issued. I said you told me come done with recipe and you will issues the money. I called two weeks later and they said they gave it to manager . I called 1 1/2 weeks ago same thing. Called corporate and they took all info and and received a case number. She said the Regional manager will get back to me. Still waiting 1 1/2 months Be careful leaving items

If I could give zero stars I would. A few months after buying a car from there my windshield had a…read moreleak. I brought it there to have it checked out. I was told it wasn't covered by he warranty which is fine. I could contact my insurance company right see if they would cover it. OK fair enough. The problem is that he refused to even look at it. He rudely told me the windshield needed to be replaced and wouldn't even look at it to see if it could just be sealed since it was a very minor leak. Once you buy from them they could care less. I will never bring it back there unless warranty covers repairs!

I am so happy that I found Land Rover in North Haven…read more After visiting Fairfield Land Rover, where I live, we almost decided not to buy one. It was a dismal experience. We then went to Mercedes, Infiniti, Porsche and BMW but the experience at Land Rover North Haven was the best. Gina was so sweet and prompted me to Bill, who provided me with immeasurable guidance. Ken was determined to help me, and fair in his pricing and negotiations. Most importantly, once we purchased the car, we were treated with excellent service. Bill took me through every aspect of the car, he is truly an expert. With the complex features on high end suvs, it's extremely important to be helped by patient and knowledgeable people who are not just interested in a quick sale. Since I live in Fairfield, they even offered to drive the new car to me! When you work withLand Rover North Haven, you are working with professionals. It's a well oiled machine! I love my new SUV and hope to buy another car from them soon.

I had an excellent experience working with Seamus! He was professional, knowledgeable, friendly,…read moreand genuinely listened to what I was looking for. He made the entire car-buying process easy and stress-free, without ever making me feel pressured. He was honest, patient, and went above and beyond to make sure I was completely satisfied with my purchase. I highly recommend Seamus to anyone looking for a great car-buying experience. He checked on me few days after purchase also! Thank you for making the process so enjoyable!

PJ is the man to see! I've bought 3 vehicle now through Mercedes North Haven , 2 Mercedes Vehicles…read moreand 1 Diesel Truck. And I absolutely loved my experience and Vehicles!

Ok I absolutely do not understand all of the 1 star reviews but hey! Everyone has a different…read moreexperience! I have a Q5 TDI and have nothing but excellent service from Marc AND Michael at this dealership. They are friendly, remember my name, even though I am barely in there and get my service done RIGHT (unlike Greenwich but we won't go there) while honoring their service discounts. The service entrance maybe small but it does the trick, the techs do a great job, and the service wash comes out nicely. Pros: convenient location off 91, reasonable prices, prompt, friendly, and attentive service Cons: on the smaller side, dealership prices Overall I strongly recommend Wallingford and Fairfield dealerships to work with

We purchased a new Audi SQ5 in March 2026 and while the sales experience was wonderful up to the…read moredelivery of our vehicle, there was absolutely no follow up as to our experience with the car after that point in time. We have already had to service the car twice and would rate the service department poor. Most recently the car has had a safety recall for defective seat belts and we were told by Mark, our service representative , they cannot deal with the issue "for a few months". We asked if the car is safe to drive and were given a very evasive answer. To be told that you need to drive an expensive new car with defective seat belts "for a few months" is unacceptable with questionable legality. We have not been happy with our Audi Wallingford experience at all!

This is our 3rd car from here! We leased 2 Rogues last summer for our kids--and had a most…read morewonderful experience! We returned this week when we found ourselves in the market for another vehicle! We met up with Sales Associate John Grehm who was most attentive! When it looked as though we might not be able to find the right vehicle at the right price--he came up with Plan B that worked for us! We now have a top-of-the-line Murano and couldn't be happier! He made the lease work for us and we are thrilled! We can't recommend this place highly enough! Our 2nd time around was just as terrific as the 1st! We are VERY happy customers!

Let me start off by saying I've been a somewhat steady customer with Executive Nissan for over 20…read moreyears through 6 + leases/purchases. Every time though I go there, whether it be with sales or service, there is an issue of either a "bait and switch" nature, intentional misinformation or outright denial of providing said false information. I can offer no excuse other than location convenience for continuing so long trying be a customer and thinking their shady patterns would be "different this time". They never change. A couple days ago I scheduled service to have the transmission fluid changed in a 2019 Rogue and a 2013 Rogue. I was quoted a price on the phone which I thought was reasonable, so I scheduled both vehicles. Today I arrived with the first vehicle and met with Mr. Meyer their service "specialist". The recent graduate of the Scott Orsini (Owner) sales and service training camp immediately informed me I was misquoted and the new cost was roughy $150 more per vehicle. The additional cost was not really the issue. This continued pattern of mob like practices finally made me realize there are plenty of places that welcome their customers, and this is not one of them. I said my piece, and canceled my service for both vehicles. I suggest you save yourself the hassle and avoid this dealership. You'll always feel like you need a shower when you leave.