I hate to write negative reviews, especially since this store consistently does excellent work…read more However, I've had two negative encounters at the North Haven location. One is racism and discrimination committed by an employee named Andrew. Few weeks ago I came in for missing undercarriage clips, and I'm still missing clips, which is another example of poor service. I also rescheduled an appointment requested for a loaner car like I always do. & BMW North Haven informed me they didn't have a loaner car for me when I arrived today. Every single time I ask for a loaner when I go in for service, and I've never experienced any problems.

I recently purchased a BMW X5 with the M Pro Kit and Shadowline Package from BMW of North Haven --…read morea car I've had my eye on for months. As soon as I saw it available, I knew I had to act fast. From start to finish, the entire experience exceeded my expectations, thanks to a few standout team members who truly made the difference. First, I want to recognize Elina, my first point of contact. Buying a new vehicle can be nerve-wracking -- especially when you're worried about being taken advantage of -- but Elina made me feel like I was talking to an old friend. She was kind, easy to chat with, and genuinely made me feel at ease. We even bonded over our love of dogs, which made the experience feel that much more personal and relaxed. She's the reason I felt confident enough to come in and test drive the car on my own, something I've never done before without my husband. Her warmth and professionalism are truly an asset to the team. When I arrived, Elina greeted me with a smile and introduced me to Kahled, after listening to the type of personality I'd feel most comfortable working with. Kahled was incredibly respectful, patient, and thorough. He walked me through the car's features, answered every question, and never once made me feel pressured. He gave me space to decide what was best for me -- which is so rare and refreshing in car buying these days. His professionalism and good manners truly stood out. Once I made the exciting decision to purchase the vehicle (after talking it over with my husband), I was introduced to Ben in finance. He was helpful not only with my loan but also with getting a refund on a warranty from my previous car. Ben was relaxed yet professional, and made me feel like I was chatting with a trusted friend at the kitchen table -- calm, easygoing, and informative during a big life purchase. Bonus points: we had a great conversation about dogs, which made everything even more enjoyable. Lastly, I want to thank Michele, my BMW Genius. I shared with her that I sometimes have trouble retaining technical information, and she was so kind and patient. She walked me through all the high-tech features of my new BMW in a way that was easy to understand, and never made me feel rushed. Her sweet and thorough approach made a huge difference. To the entire team at BMW of North Haven -- thank you. This wasn't just a car purchase, it was a genuinely enjoyable experience because of the people involved. You've earned a customer for life.

My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A…read moremonth ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process!

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used…read moredark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

I called this company at 8 am after my van showed check engine light and ran rough as I drove from…read moreCentral Massachusetts to Annapolis Md. I was driving at night, got off exit at 2am and had to sleep in my van in 0 degree temperatures. Chris invited me to come to his shop and let me jump to the front of the line on his very busy day. I was in by 8:10 am. He got my van diagnosed, parts delivered and I was back on the road after lunchtime. I am so grateful to him to help me get back on the road. I am a dog/house sitter and I was expected in Annapolis that night. The homeowner had already left the country for a trip. Chris and his team were not only professional but generous in their efforts to help me. I was told where I could get lunch and I was able to sit in his waiting area for hours, have bathroom access and even had a fireplace turned on because I was cold. His office manager was so gracious and helpful to me. Thank you Chris and his team: wonderful people.

Chris was amazing. They are all easy to talk with, friendly, personal, competitive pricing, and…read moremost important, you will be very happy when you pick up your vehicle. I won't hesitate to go back.

Quick, professional, good communication! Cristian was great!!…read moreI dropped off car, walked across street to great Diner/Restaurant and had breakfast. 90 minutes later I drove home with full stomach and brand new windshield! WIN/WIN!

I rarely leave reviews, but this experience needs to be shared…read more I scheduled a windshield replacement and the first appointment was canceled due to staffing issues, which left me driving with a damaged windshield for an extra week. When the technician finally came, the service did not go smoothly. The install took longer than expected, and the post-install "test drive" lasted over 30 minutes, including time spent parked at an unrelated location without any communication. After the job, I was told the calibration failed, which meant all of my driver-assistance safety systems were disabled. Despite this, the job was marked as "completed" and I was charged in full. Since the replacement, my heads-up display is now blurry and misaligned, when it was crystal clear before. I also noticed what appears to be minor interior damage and questionable alignment around the windshield. The most frustrating part has been the lack of follow-up and communication. I was told I would receive a call, but days went by with no update. Multiple attempts by both myself and customer service to reach the local store went unanswered. The issue had to be escalated to higher levels before I even received a response. When I finally spoke with the store manager, the focus was on having their technicians redo the work rather than addressing the fact that the vehicle was returned in worse condition than before. I was also offered a refund or a discounted redo, neither of which actually resolves the problem. At this point, my main concern is simple: the vehicle needs to be restored to the condition it was in before the service, with fully functioning safety systems and a properly aligned HUD. I would strongly recommend being cautious and making sure you understand how calibration and follow-up will be handled before moving forward with this type of service.

If I could give zero stars I would. A few months after buying a car from there my windshield had a…read moreleak. I brought it there to have it checked out. I was told it wasn't covered by he warranty which is fine. I could contact my insurance company right see if they would cover it. OK fair enough. The problem is that he refused to even look at it. He rudely told me the windshield needed to be replaced and wouldn't even look at it to see if it could just be sealed since it was a very minor leak. Once you buy from them they could care less. I will never bring it back there unless warranty covers repairs!

I am so happy that I found Land Rover in North Haven…read more After visiting Fairfield Land Rover, where I live, we almost decided not to buy one. It was a dismal experience. We then went to Mercedes, Infiniti, Porsche and BMW but the experience at Land Rover North Haven was the best. Gina was so sweet and prompted me to Bill, who provided me with immeasurable guidance. Ken was determined to help me, and fair in his pricing and negotiations. Most importantly, once we purchased the car, we were treated with excellent service. Bill took me through every aspect of the car, he is truly an expert. With the complex features on high end suvs, it's extremely important to be helped by patient and knowledgeable people who are not just interested in a quick sale. Since I live in Fairfield, they even offered to drive the new car to me! When you work withLand Rover North Haven, you are working with professionals. It's a well oiled machine! I love my new SUV and hope to buy another car from them soon.

Not perfect. But no one is any better. Hard to change after being spoiled. Maybe if I had an S or…read moreMaybach, oh well. Free guest WI-FI, loaners. Great service attitude.

Giving a 1 star is even a bit of a stretch. Completely unprofessional staff. Staff treat their…read morecustomers as if they are a burden. They all have attitudes and are very argumentative to customers. Completely unacceptable especially given the over inflated prices that we pay as Mercedes Benz clients. The least you would expect is some common decency. Brought in my car and received it back in worse condition than when I dropped it off. & If they try to assign Matt as your service advisor just leave. He'd rather argue and yell at his customers instead of make sure your issue is resolved.

Ok I absolutely do not understand all of the 1 star reviews but hey! Everyone has a different…read moreexperience! I have a Q5 TDI and have nothing but excellent service from Marc AND Michael at this dealership. They are friendly, remember my name, even though I am barely in there and get my service done RIGHT (unlike Greenwich but we won't go there) while honoring their service discounts. The service entrance maybe small but it does the trick, the techs do a great job, and the service wash comes out nicely. Pros: convenient location off 91, reasonable prices, prompt, friendly, and attentive service Cons: on the smaller side, dealership prices Overall I strongly recommend Wallingford and Fairfield dealerships to work with

I brought my 2018 Q7 in on 12/22/2025 for three straightforward items:…read more- 12V battery replacement - Brake fluid service - Coolant flush The quote was around $1,400-$1,500, and the car was returned the same day. Immediately, I noticed the coolant reservoir was filled all the way to the cap. When I emailed the service adviser, Devin Hitchcock, he told me not to worry. As a car enthusiast, I simply removed about 500 mL myself -- inconvenient, but manageable. Half a month later, while doing my own oil change, I discovered something far more concerning: all eight T‑25 screws were missing from both sides of the front belly pan. Missing one or two would be understandable. Missing all eight is not. That prompted me to check the battery installation, where I found the security strip loose as well. At that point, it was clear the work had been done sloppily. I emailed the dealership again -- no response. A week later, I finally received a call from Michael Coughlan (the supervisor). He asked for time until the following Monday because the technician was "in training in MA." I waited another week with no follow‑up, and every call went straight to voicemail. So I contacted the Audi Advocate line and filed a complaint. Only then did Mike call me back. What he said next was astonishing: he claimed the technician was a senior tech and that my car "never left the floor." I asked how brake fluid service and a multipoint inspection could be done without lifting the car. His response? "You didn't do a brake fluid service." I was literally holding the receipt in my hand. After asking him to double‑check, he realized he had been looking at an old receipt from 2023. He then claimed they "don't take wheels off on some cars" for brake fluid service -- which contradicts the video from two years ago showing my car clearly on a lift. Throughout the conversation, he repeatedly insisted he trusted his technician and implied that because I do my own oil changes, he couldn't be sure what happened. No explanation for the loose battery security strip. No accountability for the missing screws. Just deflection and blame toward a customer who has serviced their car here for two years. At this point, I told him I do not want anyone from his team touching my car again. He offered to give me eight screws if I drove back -- as if that addressed the larger issue of dishonesty and poor workmanship. This experience ends my relationship with this dealership. I'm sharing this so others are aware. If you buy a car here, get your service done somewhere else. If I hadn't done my own oil change, I might never have discovered the missing screws, the loose battery security strip, or the coolant overfill -- and I still have no confidence that the brake fluid service was actually performed Respond to owner. Yes, I had two services for this Q7 and also a few for my Q5.After I raise my concerns through email. Shouldn't you say why don't you bring the car in here and we will put these t25 on and make sure your family are safe. Instead, you spend a week and now tells me because I did my own oil change?!!Okay, why don't you send me the complete video from your workshop and I am more than happy to post the complete thing online. I truly hope your clients check their car before driving out from your service. Simply because there is no trust. For the coolant, why not google it and see what happens if you overfill the reservoir? For battery, post a video to the public if the strip looks that loose on your new Q7? Please stop insulting your customer's intelligence. For oil change, dealerships use the suction pump from the top as it is faster and oil filter is on the top of the engine. The front pan only goes down if a proper inspection was done or repair needed. Contact you directly? Check with Mike how many time I tried. Cannot believe Audi standard dropped to this low. As for Mike, he told me no we did not do your break fluid change this time initially today. Really? Are you telling me you did not do what I paid for? Let me file a CT K35 and we can go from there.

This is our 3rd car from here! We leased 2 Rogues last summer for our kids--and had a most…read morewonderful experience! We returned this week when we found ourselves in the market for another vehicle! We met up with Sales Associate John Grehm who was most attentive! When it looked as though we might not be able to find the right vehicle at the right price--he came up with Plan B that worked for us! We now have a top-of-the-line Murano and couldn't be happier! He made the lease work for us and we are thrilled! We can't recommend this place highly enough! Our 2nd time around was just as terrific as the 1st! We are VERY happy customers!

If I could give zero stars, I would…read more My experience with Executive Jeep Nissan has been a masterclass in false promises, denial, and customer mistreatment from the sales floor all the way to service. During the purchase of my vehicle, I was given clear verbal assurances about fees and warranty coverage. Those promises disappeared the moment it was time to sign paperwork. I was suddenly hit with unexpected fees that were never disclosed upfront and when I questioned them, the response was immediate denial. No accountability. No explanation. Just "that was never promised." Shortly after purchasing the vehicle, things began falling apart mechanically, which is unacceptable so soon after buying a car. Despite that, I returned to this dealership for service only because I was explicitly told I was still under warranty and would not incur out-of-pocket costs. Fast forward to today: I checked in for service and was informed after the fact that nothing is covered, and I would be responsible for the full cost. This directly contradicted what I was told previously. Had I known that upfront, I never would have come in. Instead, I wasted my time, rearranged my schedule, and left angry and frustrated. This dealership has now screwed me over multiple times: * False verbal promises during sales * Surprise fees at closing * Early mechanical issues * Conflicting and misleading information about warranty coverage This isn't a one-off mistake. It's a pattern. If you value honesty, transparency, and being treated with even basic respect, do not do business here. Get everything in writing or better yet, take your money elsewhere. I know I will.