I recently purchased a 2013 Sienna L for $17,900 from Imports Unlimited. The car had been in a flood, voiding the warranty, but (as Mike explained) Imports Unlimited only sells flood cars that are in excellent condition where the engine does not get flooded. If there are any flood related issues with the car (apparently rare, but sometimes the power seating will have problems if the flood reaches that level) Imports Unlimited will repair for the life of the car. Mike was great at explaining all of the pros and cons of purchasing a flood car, and Amy was very helpful in explaining all of the paperwork necessary. One small snag - because the car was in a flood, I wasn't able to get a title for it at the DMV closest to my home... I had to drive to a different DMV. So, basically these cars are 30% cheaper than what you'd normally buy. Of course, if you later sell the car you'll also need to discount by around 30%. read more

Word to the wise. This place buys salvage vehicles from auctions. They should not be reselling them because they are listed for destruction only read more

I found this dealership from a colleague at work. The staff here is fantastic Mike C. explained the process how they acquire their cars thoroughly and we were able to select the best car out of a great selection. Colleen helped us with required paperwork and financing. We're delighted with our Mercedes S550 and enjoy the rides. Some minor issues and needed a spare key which Dave A. took care of quickly. We recommend this place to anyone interested in purchasing top notch quality cars at very affordable prices. Our family and friends look forward to future car purchases here. read more

Excellent to deal with highly recommended! They took me through the entire process to buy a car very thorough and complete and responsive

Car was in decent shape, dealership itself is nice enough, but I put down 50% cash on a vehicle and the finance company verified that the check was on the way and would be there within two days. I figured they would let me take the car, but they refused. I then offered to put the balance on my credit card and then they could reimburse me when the check came, but they again refused. I really needed a vehicle and they just wouldn't be flexible. Maybe they are more accommodating if you buy one of their expensive vehicles... read more

This was the most amazing car buying experience I have ever had. The customer service was outstanding, Mike is amazing!! The process was seamless and smooth. read more

Imports Unlimited - Car Dealers Near Me - Wallingford, Connecticut

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Do not buy from them. They don't provide the car fax for a reason. I emailed them but they gave a generic Insurance answer. I just purchased the carfax for one of their Porsche and the report shows a total loss with a warning that the odometer is inaccurate. Car fax shows a previous owner did a 40k mile maintenance yet they show 18k miles. Luckily I purchased the car fax beforehand hand saved myself the misery of being cheated on. DO NOT BUY WITHOUT A CLEAN CARFAX. read more

Imports Unlimited - Car Dealers Near Me - Wallingford, Connecticut

2015 Dodge Journey FWD 4dr Crossroad $15900. Stock #: DF548090 VIN: 3C4PDCGGXFT548090 Interior: Black Leather, Exterior: Fathom Blue Pearl *** Repaint, original exterior all black Mileage: 24,667 09/17/2019 Junk/Salvage title issued Vehicle a total loss due to flood damage during Hurricane Dorian *** Owner retained vehicle - As In the insurer would not take possession N. Carolina Farm Bureau Mutual Insurance Co. 02/16/2020 Listed at SCA auctions in North Miami Beach, FL for $1,225.00 Salvage title ( Flood Damage ) Mileage 24,516 08/11/2020 Listed by Imports Unlimited of Wallingford, CT - $17,900 Mileage 24,667 02/13/2021 Listed by Imports Unlimited of Wallingford, CT - $14,900 Mileage 24,667 Source; National Motor Vehicle Title Information System Of course, Mike & Co. totally played down the original damage as just some water and lied about the origins of the car along with a seemingly well-practiced anti-carfax bit. That's not to mention I was allowed out on the road with faulty brakes, dry-rotted front tireS and an overheating condition, none of which could/should have been unknown to the owner/dealer prior to my arrival as they've been sitting on the car for almost a year post-rebuild. HARD PASS read more

As you have seen from the other comments, this dealer specializes in salvaged cars. They do have a habit of not mentioning it on any websites, but are upfront about it. I am not discounting them on that fact. What did surprise me is that the sales reps were very rude. Carrying on other conversations while on the phone with me, not even muting it as the yelled at one another (not angrily, just loud). Additionally, the sales rep couldn't listen to me as a customer for more than 10 minutes without becoming too aggressive, and the began complaining of me "waisting his time" when I tried to explain what else I have found in the market and got very defensive. I understand being hard on a number and respect it, but he never heard what my request was (which was not price related). They claim to have a lot of repeat customers, but coming from a family that has bought from one small business dealer for over 20 years and totaling 12 cars, I can tell you customer service and interaction is what will truly carry repeat customers. Another issue I had with the dealer: Car information was inaccurate, claiming packages were present when they weren't Also, please be well informed on the "market value" approach they sell you on. They are very quick to point out the MSRP of a car. Under "true market value" is just that, the true price of THAT car as it is in AT THAT TIME. Running price quotes on KBB, Clearbook, and Edmonds had prices lower than their offer. Only do business with this firm if you feel that saving 2k but having a voided warranty is worth it. (but they will sell you that warranty for 2k, so you may as well buy a non rebuild car) read more

I purchased a 2016 Nissan Rogue, Michael was awesome, the car is brand new. The experience was great, car was missing the back panel but they ordered a new one and I got it in about 3 weeks. Dave who works on the cars is a very nice guy. So far so good, the only complaint is that the car was not detailed inside before I picked up, so that was a turn off, but the customer service was excellent so after I'm done with this car I will definitely go back to get another. read more

The short- Shop and buy here with confidence that you'll bring home a good honest car. The long- Every staff member that I worked with as well as staff that I just chatted with are polite people that treated me respectfully and answered my questions with clear and concise rock solid information. No one that I encountered was wishy-washy or displayed a demeanor that left me thinking anything other than I was being told the truth. I've found Imports Unlimited to be a model business and appreciated the clarity that I experienced, because when I'm shopping for a car I want to think about the cars. I don't want my mind cluttered up with questioning if I'm being told the truth or if there's anything going on that's working against me. As well, I believe the staff at Imports Unlimited like their jobs and are happy to work there. For any nay sayers reading this and thinking that my testimonial isn't genuine because I'm just happy about my new car, or that I don't get out much, then OK, I'll say something bad- The decor. It's awful. That ugly blue linoleum tile is a big turn off. The cars in the showroom don't look good sitting on it. The look of the showroom isn't up to the level of this business. The seating. The seats look awful. One looked so bad I refused to sit on it. Back to the importance of my experience, my salesman, Art Parker. Art treated me well from the first hand shake. I tend to think I can test a salesperson because just about anytime that I'm spending money I ask a lot of questions, and especially in a car purchase. Yet no matter how many questions I asked Art always answered them and never got heated up. There were a couple of question I'd had that a salesperson wouldn't know, and in these cases Art took the bother to get me answers immediately. Nothing was a bother for him, not my interjecting during his speaking or even my requests for a longer test drive or even a second test drive. The guy was just great and very knowledgeable. It was truly my pleasure working with him. He even picked me up at my house because I didn't have a ride to the delivery of my new car. I'll close saying that I wouldn't hesitate to buy another car from Imports Unlimited, and with what I said at the beginning- Shop and buy here with confidence that you'll bring home a good honest car. read more

My brother, nephew and niece all purchased cars from Imports since 2014 with no issues with any of their cars. So I decided to purchase a Infiniti from Imports. I purchased my car in March 2017 and I love it. Right away I had the oil change at Infiniti in Wallingford, they recommend that I change the brake pads asap. I left the dealer went back to Imports told them about the pads and they changed them with no issues no charge. I find them very open about the business they have and the types of salvage cars they sell. Its is a great option if you keep your cars to the end of life due to the value of salvage titles. read more

Some of my fellow Yelpers complain that Imports Unlimited sells salvage vehicles w/o mentioning on their website. Here a quote taken directly from their website: "As a used car dealership, we do not buy or sell collision vehicles; we specialize in buying and selling vehicles paid off in insurance claims due to water related incidents or recovered theft with little to no damage. Our vehicles are the opposite extreme of what most consumers have seen in the media. We buy vehicles that are in extremely above average running and driving condition in order for us to provide the best quality for our customers, as well to keep our reputation as a worldwide company." Seems to me they provide full disclosure. That being said, I have bought multiple used cars from Mike-two Saabs, 1 Mercedes, a Camry hybrid, a Honda CRV and a Tundra. I've never had a problem with any of my purchases. Mike sells high end vehicles that are steeply discounted. He thoroughly inspects each vehicle prior to inspection and provides full disclosure. My children all purchase their motor vehicles from him as well w/o ever having any problems. Do your homework. The vehicles sell themselves. BTW, I've only had the occasion to utilize the service department once. Work was completed as requested on time and done right the first time. 5 stars all the way. read more

I've bought at least six cars at Imports. I've never had any problems. The employees are very forthright and helpful. When it's time for a new car I will be going back there read more

I purchased a car a few months ago this dealership. The owner and his brother (who takes care of the service side) have been INCREDIBLE to work with.... I had a few small warranty related issues (Mercedes problems, NOTHING that could have been avoided or was not typical. It was the first model year of the w212 (2010+) E550. The dealership took care of the issues. Were great at communicating with me. I really feel they went above and beyond. Frankly, I've had better luck with them than my local dealerships with previous Range Rover, and BMW's I've purchased locally. I had the vehicle shipped to me sight unseen and there was nothing undisclosed or any surprise. Mike did a walk around on the phone with me. My purchase was 5 months ago. No surprises. Just accolades..... Credit where credit is due. read more

Warning!! I purchased a car from them and less than 2 weeks later the battery was completely dead. I was instructed to bring the car in and was offered the only other option to go to a local auto zone. I did not feel safe driving the car after having to get it jumped through my road side assistance. Nothing wrong with auto zone but they are a retail shop not mechanics. Dave from imports Unlimited communicated with them to charge my battery and sent me on my way only to have the same problem the next day. I decided to bring the car to my own local trusted mechanic who replaced the battery. Imports unlimited essentially did nothing to right this wrong and then to add insult to injury gave me $62 for a $149 service bill to replace the battery. Now if that's not bad enough the maintenance light came on. Since I didn't get any help from them the first time and wasn't able to take a 3rd day off of work to bring the car back to them for this debacle I changed the oil only to later find out imports Unlimited neglected to reset the maintenance light and the oil was fine. There are plenty of car dealers. Why ever go there? They sold me a car with a faulty battery and refused to provide good customer service. read more

I called them on the phone and while it is true they sell salvaged autos, this was the very first thing they told me over the phone. Very upfront about the whole process. I did not buy the car, but I believe their frankness deserves a responce to a one star review. On their website almost every car is at least 20% below market price most more than. This should be enough to raise ones awareness. Seemed like a reputable firm serving a market niche. Nowhere else can one buy a 40th Anniversary 911 for 35 grand. read more

myself ,my friends and my family have purchased quite a few vehicles from these people over the last 24 years they have a good niche business getting flood and theft cars that have sustained little or no damage ,seems they are a little understaffed in the salesmen department so patients is a must ,would highly recommend read more