Characteristics of the Sales Consultant we dealt with and the service he provided for usto get a 2017 Honda Ridgeline. Remembered our names. Asked the right questions to help us in our selection. Listened to us, twice as much as he talked. Didn't disparage other dealers. Wasn't pushy. Made eye contact during all engagements. Avoided puffery and untrustworthy language. Never let us get bored during wait times. Consistent and reliable follow up. His was the last face we saw upon our departure see. He discussed price last was the last face we saw upon our departure. Thank you Khaled Elmorsy and thank you Executive Honda read more

My experience with Executive Honda was really disappointing. I called to inquire about a specific vehicle listed on their website. The sales associate (Amber) was nice & forthrite, confirming the vehicle was available & answering all of my questions. The interaction left me feeling positive about this dealership, so I requested an appointment to see that specific car. They confirmed my appointment via text multiple times. The morning of the appointment (that's today!) I decided to text that same number to confirm that the vehicle was still there, as the drive to this dealership is almost 2 hours from my home. They responded & told me that the vehicle was sold, but I should take a look at their other options & let them know which I was interested in so they could have them ready for my appointment. I never showed any interest in their other vehicles. I was very clear that there was one single car I wanted to see, & so that's the car I made an appointment to see. They sold the car & were never going to tell me. They were going to let me drive 2 hours one way to find out the car was gone. That's a really dodgy business practice. Not only will I not be buying a vehicle from a dealership willing to waste my time like this, I'll definitely be advising other people to stay away as well. Amber was a good sales associate & I wish she worked elsewhere. read more

Executive Honda - Text exchange - Car Dealers Near Me - Wallingford, Connecticut

The team gave me a great deal on an affordable CRV. Great service! From sales to service, they are terrific!

I had auto body work done at this fine establishment. When I went to pick up vehicle I noticed clips missing . Fast forward to 3 years later and The car was in another accident and was at another auto body repair shop and they explained to me that the work that Executive had done was substandard and done with non original equipment manufactured parts. I went here to an authorized HONDA dealer and expected it to be done with OEM parts. Stay away from these people FOR YOUR SAFETY!!! read more

Made appointment for my first oil change in my new Honda. Was never informed that a simple oil change would take 1.5-2 hours. Totally ridiculous amount of time to wait for a simple oil change. I should have been informed when making the appointment that it was to take this long. I could have planned accordingly. The excuse that you are short 2 workers is not an excuse! You should schedule your appointments based on your staffing. Shame on Executive Honda!!!!! read more

Visiting from out of town and called about an issue I was having with my key fob. Was told to try changing the battery myself since their next opening is a week away. At home the dealership cares enough about Honda drivers to look at something quick for them. If I need my fob replaced I'm supposed to wait a week? Would they care more if I was actually stuck? I didn't get the impression they would. read more

I had my car Honda warranty repaired because it was making a weird vibration. Brought it in on a Friday they said they would have it done by Monday. No big deal. Monday they called and said they had an issue installing the part and had to order a new part and would give me a loaner so I could get to work. Ok. The next day I was bringing the car back and as I was pulling into the lot I hear a knock on the rear drivers side door. I couldn't see anything but it sounded like a rock or something hit the back. As I pulled in the guy taking the car was freaking out about the damage to the car before I could even get out to see the scratch on the door. They charged me $1000 to fix the door on the car i had because they messed up fixing my car right the first time. Never going back here for anything again. read more

at 70,000 miles my transmission went and is covered under warranty. the staff promised a loaner that was never accommodated. two weeks with no car. manager ignores my request to call me back. save yourself the stress and do not go to this dealer. HORRIBLE CUSTOMER SERVICE. JUST HORRIBLE SERVICE PERIOD. does not merit not even one star. read more

I would give this dealership zero stars if possible. I purchased a vehicle there and after only 50k miles it was burning tons of oil. I had to PAY MYSELF out of pocket for an oil change from them to start an oil consumption test. Long story short it burned 1 quart of oil every 1k miles. They suggested a costly repair of piston rings and misc other parts that would fix the issue. We paid for the repairs (that took three weeks) because they assured us this would fix the problem. It did not. The vehicle was burning more oil than it was prior to the "repairs". When we picked the vehicle up we noticed IT WAS MISSING A MOTOR MOUNT BOLT. Thats right- even though it was "inspected" they let us drive it away without a motor mount attached which is extremely dangerous. When I brought it back to get the bolt installed, they did not even apologize. We have driven the vehicle for about 30k miles since the repair constantly adding oil. We just did another oil consumption test that I again had to pay out of pocket for and they made me go back FOUR times to check the levels. They agreed the vehicle was burning oil at a rate of 1 quart per 1000 miles. After all of this the sales manager told me there is nothing else they could do for me. They made me go back there four times knowing they were not going to do anything for me about but. They were quick to take more of my money though knowing this. No matter what I said they were just extremely rude and condescending towards me, especially the sales manager Joe. They acted extremely dismissive of this massive issue and did not care at all to help us fix this issue. The only suggestion he had was to charge us nearly $4000 to get a replacement short block. We did not even get to drive this vehicle 100k miles since we purchased it from this dealer. You would think this dealership would stand by the vehicles they sell. Once this stealership makes the sale they can care less about you or the vehicle. Worst dealership experience I have ever had in my life. I also have a friend who went here and was treated the exact same way and they did not want to fix his transmission after it blew two weeks after he purchased a vehicle from them. They finally agreed to fix it and after three or four weeks he picked it up and the transmission was still blown. They had a mechanic drive with him and he also confirmed it was still blown. I will NEVER ever go to this dealership again and urge anyone reading this to help yourself out and DO NOT GO HERE. Go somewhere else where your business is actually valued and where they will stand by their vehicles. read more

Terrible ! Executive Honda seems to lack communication and professionalism. Made an appointment two days prior to see a vehicle. I got three texts to confirm the appointment. All three texts I said yes. I drove an hour one way to get there. Long story short, they loaned the vehicle. What car dealership does that?! The sales man, not mentioning names of the people involved, told me he'll call me in two days.... never did. I called him on the third and told me the vehicle has a down payment, basically it was sold. Terrible Honda dealership to do business with. I recommend go to a different one read more

Took my car to Executive Honda to get an oil change and tire rotation. I purchased my Honda here many years ago and have serviced it here for years. So when I brought it in today, I was shocked to hear that it was $98.00 for the oil change and tire rotation! I looked up the same service at Honda of Watertown and it was about $30.00 cheater at Honda of Watertown! When I brought this up, I was told that it wAs their price, nothing they can do and they can't match the price. At the end of the day, DO NOT GO TO EXECUTIVE HONDA in Wallingford! If you need to go to a Honda dealership, go to Watertown Honda and spend less money. This is why people hate going to car dealerships and don't trust them! read more

They requested I put a deposit down on a vehicle I wanted to test drive.Test drove the car and didn't fit in the sardine can on wheels.So I requested a refund on my deposit right away. Half a month has gone by and no refund to speak of. This dealership has been a nightmare to deal with. The woman I initially dealt with was nice to a point then soured and it seems she quit. I don't blame her. They may seem nice when they want to sell you something. Otherwise you will get rudeness,incompetence,and they will drag there feet,play games and jerk you around. Don't subject yourself to this. read more

Worse customer service ever from the receptionist to the sales person to the sales manager. The entire team needs to learn how to be responsive and treat customers with more respect. read more

Jason H went above and beyond for me yesterday, because my salesman and my finance representative did not give me the right information on a special contract that I had for my lease . I was told one thing and instead when I went to go have the work done I was told something else. Jason H ., took care of it for me and I thank you very much and I got my special work done on my lease sports car. read more

Great Service. Gina reached out to me as soon as my car was ready. Everyone is always pleasant and knowledgeable. Thank you read more

Great until they aren't. Been a customer for 10 years. Went to buy my 3rd car from Executive Never received a call back. After going elsewhere I had to call multiple times to try and get the balance of my warranty back. Upon arriving I was told nobody could help me for 90 minutes Completed the paperwork was tips 10-12 days for a refund a month later still nothing. read more

I understand when you are forced to bring your car to the dealership for service no matter how old your Honda is you will pay more than if you brought it to a regular mechanic. In my case I have an old Civic and the problem could only be fixed by Honda.... I accepted that I would get Sctupped going to the dealerships, however I did not expect the billing department to NOT offer some sort of payment plan or financing when I received a huge bill. I think that strikes me as greedy an unfair since the dealership makes hand over fist profits by bilking customers in the first place. I won't ever go back there again, ever. read more

I just bought my 10th Honda from Executive Honda. My first purchase was 28 years ago and have been a loyal customer ever since. This dealership consistently goes way above and beyond for the customer in every aspect. The sales experience is second to none and it is a team effort right up to the general manager. Zero Pressure and best price. The service department is the best there is without exception. They communicate with you through the entire service process and let you know all options that are available to you. Again, zero pressure. I have had the same experience with the autobody shop and detailing shop as well. Most of the staff have been there for many, many years which is a statement in its self. It is very clear that the main focus of Executive Honda is a satisfied customer. I will NEVER go anywhere else. read more

This place runs like a well-oiled machine. There are a lot of car dealers in Wallingford CT, but this one is special. The teamwork on display from my initial contact through picking up my new Honda Ridgeline was impressive to say the least. These guys all work together to make sure the customer is satisfied and they checked frequently that this was case throughout the process. I get the impression that the General Manager, Jason Hocking has an excellent relationship with all his subordinates because they'd seem to do anything to comply with his decisions. Great vehicles, great people and a wonderful experience. Thanks so much guys! read more

These guys, and ladies, are the best. They are prompt, courteous, and honestly I feel that they fairly charge. Everyone is professional from the time they open your door to the moment they say goodbye. We have dealt with sales, service and lately the bodyshop and continuously receive the same outstanding service. read more

I've never had a bad experience at executive Honda. They are always extremely professional and Knowledgeable every time. The service department is the reason why I will always stay with Honda. They turn a potentially negative experience into a positive one. The entire staff of the service department are awesome read more

Rex made the process of buying my first car, a great experience for me. It was quick, easy and to the point. Great people over there. They were incredibly kind and helpful. read more

We had to buy a car due to a recent car accident. when we called they said they had new cars. I know this is the worst time to buy a car but we had no choice and wanted a Honda. They didn't have any new 2022 cars at ALL. We bought a 2021. Yes, we know we paid to much. But they didn't have any of the paperwork ready. The salesman said" I don't make commission anymore so i don't care about the deal you get. Buy a Honda they are great just don't buy here. They treat you less then a person. Because they hold all the cards so they think they can. Any other time I would have walked out, but it's 8 weeks or longer to order a car and we have to get to work. They are liars and terrible at their job. visit another Honda dealership, I love my Honda but way over paid. They even charged to register new and we Transferred registration. read more

I own a Mazda but I come here to get my car detailed at least a couple times a year because of what an incredible job they do! It's a little pricey ($180) but worth it if you want every nook and cranny of your car looking brand new and perfect. It's great for the end of major seasons when the car has endless amounts of beach sand or snow salt in it. read more

They were very friendly and accommodating and I got a good price without the hassle. Rex sold us our car and he was a pleasure to work with. He answered all of my questions read more

Stopped in here because they were a large dealership and online they had listed several available cars in my price range and the make and model I wanted. Arrived there, everyone seemed pleasant enough. I took my first pick out for test drive. Everything looked good. Took it for a longer test drive alone, took it to my brother for his once-over, and he pointed out 5 or 6 broken parts of the car that needed to be fixed. Notice, the salesperson didn't point them out to me. Probably would have sold it to me with all the broken stuff on it. Went back to the dealership and sat down with the sales person to talk financials. He printed out the itemized sales and somehow, it was $600-$800 more than at other dealerships. When I started picking it apart, I noticed that they wanted to charge me $200 for VIN-etching. This is totally optional and they included it like it was a requirement. The kicker of it is, the car was ALREADY VIN-etched. They would have charged me $200 for something you can do with a $25 DIY kit you can buy, and then they wouldn't have done anything and collected the fee AND tax on it. There was also some other crap, the sales person tried to do some wheeling-dealing talk, and I was so disgruntled with their sales shark tactics, I left and never looked back. To Executive Honda: I went to Schaller Honda two days later and bought a car. Because of an HONEST sales person and pricing. read more

Sean was my representative for my last visit. He explains everything in a way I can understand and answered my questions also in a way that was understandable. The service was great and my car continues to drive well. I highly recommend Executive Honda. read more

We had an appointment at 8 am for just an oil change and a tire rotation, the woman didn't come get us for an hour to tell us they had just started. We didn't get done for two hours, and they told us they wouldn't/didn't rotate the tires cause we needed new ones. Two hours for an oil change.. go somewhere else. read more

Went to Executive Honda to purchase a new Accord. When I got in the car to test drive it I noticed that the fuel was on empty so I checked the range -- 8 miles. When I told the salesman he said we would just stay close to the dealership and refused to put gas in the car. I told him that I would really like to try the car on the highway and again, he said no. He did offer to let me drive a different car; however that car had a different engine and was not the car I was looking at buying. After some prodding, the salesman asked a manager if he could fuel up the car and the manager also refused. At that point, I was happy to take my business and my money elsewhere! If that's their idea of customer service I shudder to guess what the actual buying experience would be. read more

Sami hooked me up with a new civic great customer service on everyone there they're all friendly and kind to do business with I highly recommend them read more

This review is for both sales and service. We have bought two cars from Executive Honda and had no problems each time from when we got on the lot to when we drove out with the new car. For my purchase, I had a wonderful salesperson named Dale (unfortunately is not there anymore) who listened to what my budget limits were, what I was looking for in a car and that I had a trade in. He showed me some cars on the lot that I would be interested in and we tested out a few. I finally settled on a Honda Accord that I really loved. There was no pressure, no BS, none of the "buy this car RIGHT NOW!!" vibe from Dale or the sales manager. I really liked that I was shown a selection of cars and I can take my time deciding. Only wished I got a bit more for my trade in. Unfortunately, when I went with hubby for his car shopping, he decided to go elsewhere when the salesperson who was helping us was very, very pushy. There will always be a couple of them regardless of which dealer you decide to go to, you just got to avoid them or return at another time and hope someone else will be better. I just lucked out with my experience. Service department staff is very friendly and professional. I had the 120k maintenance done in the fall and they even brought me into the shop area to show me a minor problem that was discovered (and fixed it for no extra charge!). Just recently I had an issue with my brakes and they gave me a free rental for one day since my car was inoperable until it was serviced. They are really great with quoting fair price estimates and sometimes will let you know if they reduced the total cost after your car is ready. If you get coupons for oil changes, USE THEM! Sometimes it's a bit cheaper to get an oil change somewhere else if you are a bit strapped with money. But other than that, I've always had a great experience with service. read more

The second time that I've been turned away. I was only getting a quick oil change. I'll definitely be going to a different dealership. If their policy is "appointment necessary", you shouldn't need an appointment for an oil change. No way they should have turned a customer away 2 hours before closing. Highly disappointed. read more

I was interested in a new 2018 Honda CR-V so I went in for a test drive. Kristin C. was an awesome salesperson - no pressure buying experience and she was very knowledgeable about the car! Miranda also made the financing experience simple and easy to understand. She got me a great rate and I ended up driving away in my new CR-V the next day. Love the car - thanks for a great experience! read more

From sales to service, these guys are great...I wouldn't trust anyone else!! After losing a car in a flood, my husband found a Civic Si he loved. They pulled the car from the lot, for over a month, and patiently saved it for us while we waited for our insurance claim. My family has been purchasing cars from this dealership for over 10 years. Each vehicle has been top quality and exactly what was promised. And the service department is fantastic! Joe and Todd always take great care of us. They'll only perform the service you need and honestly make recommendations about what should be done. We're confident knowing repairs are done right the first time. I've dealt with horrible dealerships, lemons and incompetent service departments. It's refreshing to finally find an auto group that puts their customers first. Way to go Executive- you've earned this customer for life!! Desiree M. read more

I was a technician at a Mercedes-Benz dealership, and I am familiar with how flat-rate works. But I know that when the car was there for an hour and a half, the tech likely had the keys for maybe an hour, $444.33 is an outrageous labor cost. The alignment of the vehicle left worse than it arrived, and it was clear that the technician did not take the time to diagnose the vehicle properly. If I could rate zero stars or below, I would. I would advise anyone to avoid this service department, and if you have to deal with them, read your estimates and customer's copy of the repair order very carefully. Let's say for the sake of argument that the Honda dealership shop rate here is $100/hr (which would be outrageous in its own right) the time arrived was 9:30am, and the time ready to pick up was 11:00am the same day. Where would you get $444.33 for labor alone? read more

Had such an amazing experience the last time at Executive Honda that I went back again this weekend and got a Brand new 2016 Honda Odyssey. Thank You to my Salesman Joe Cummins and the rest of the staff at Executive Honda. Just bought my wife a 2016 Honda Odyssey for Valentines Day. The Customer Service was outstanding!!! From Sales to Finance it was a pressure free no hassle experience , Once again Thank You!!! read more

I drove in from Mass to see a particular car that matched all my wife's requirements. When I got there to look at it I was pleased with the reception I received and the knowledge the salesman had during the test drive, not only of the car I was driving but how it compared to other cars in it's class that I had been looking at. The price negotiation I thought was more then fair considering those I have previously experienced. I told the salesman that it was going to be a gift and I would pick it up with her. To my surprise he had a nice red bow on it for her. I would buy another car from this dealership. read more

In my lifetime of owning cars, this has been the best service department I've ever done business with. They recommend only necessary maintenance and don't try to sell you on things you don't need. They are very respectful of budgets and are not overly expensive. The staff is friendly, knowledgeable, and efficient. The waiting room is spotless, comfortable, and has fresh complimentary coffee. You can't go wrong by choosing this dealership for their exceptional service department! Ask for Sean McMahon; he's the best one there and our favorite service advisor! read more

Service appointment on time and professional. The work was performed in a timely manner and explained. Highly recommend.

I had a great experience at Executive Honda. After my 2016 Honda CR-V was totaled in a car accident I scouted several dealerships for a replacement. The prices at Executive Honda could not be beat. Xavier, our sales associate went above and beyond to help me find my new car. After finding my car my work schedule did not allow me to come in during normal business hours to fill out the final paperwork. Xavier, Melissa and the staff at Executive stayed open late on several occasions to accommodate me. I have nothing but great things to say about this dealership. I would recommend them to any and everyone! read more