Thanks again Executive Honda! I scheduled my oil change on line, and arrived at 7 am. John Moore from the team greeted me and walked me through the paperwork effortlessly. He advised me of the work done and, yes my battery was going, however it was still under full warranty and they could replace- no problem. The service is always professional, top notch and I would never consider anyone else servicing my Honda. It is always a pleasure to see the Executive Service Team members, servicing my vehicle as if it were their own! Thank you, Carol Hyde read more

We recently bought an Accord at Executive Honda. My husband and I are not usually fans of car shopping, but our experience at Honda was excellent! Rej was our salesman & he made the process quick & easy. He was very knowledgeable and a pleasure to deal with. We would definitely go back to Rej when we are ready for our next Honda! Steve in finance was fun....I know, sounds crazy, but he made the signing process fun. Just get him talking about lobster rolls & it'll be fine. ; ) And we cant forget Sean in the service department who's taken great care of our cars for years, thanks Sean!! read more

I was trying to respond to my review on Google but kept getting diverted here, so I guess the GSM, Paul will see it here. I bought my used car almost 2 months ago and still no one has reached out to address my concerns. I never got the parts for the soft top and now it's almost time to put the hardtop back on. read more

Executive Honda is a very transparent car dealership. The process was expedient and they answered all of my questions in a very truthful manner. Because they are paid based on volume, not the price of a vehicle, I did not feel pressured to buy a particular model. After we purchased the vehicle Terry Albert made sure to go over all of the car controls with my wife and I. read more

My wife and I have loved Honda's for a long time. Our previous contact was a family friend that had retired to Florida. so we had to find someone new to trust when it came time for a new vehicle. After much research we settled on a 2014 CR-V that was listed on Executive's website. Having no desire to decide on a vehicle that day, I have to say that if it weren't for Rej, we probably would not have. But every question we asked was answered immediately and truthfully. There was absolutely no pressure to make a decision. He left us alone when he sensed we needed to talk to each other, and waited for a signal before coming back. They way he talked us through the features of the vehicle made us very comfortable with our choice. It was by far the most pleasurable car purchase I've ever made. He even gave us he personal Cell # to text if we had any other questions before deciding. We decided that night we would go with him. Rej has become my new contact for any future Honda's that we purchase. read more

Awesome car service. I want to thank Dominick, Jason and the whole Executive crew for giving me an awesome car buying experience. I got great customer service and an awesome deal. I love my Honda Pilot. Ill be back in a few years to get another Honda! read more

I bring my 2004 Honda Pilot to Executive because I expect honest service. Unfortunately,this is not the case in Wallingford, CT. I bring my car faithfully every 3k miles for an oil change and the multi point inspection. The inspection noted all was good (and I have the paperwork to prove). My right ball joint went in rush hour traffic, The mechanic I had it towed to showed me the ball joints rusted out and should have been caught on the multi point inspection. They also proceeded to demonstrate on the left side how this should have been caught, by trying to move the tire. The left side was also on the verge of cracking. I went to the service manager Joe Chapman to complain and all he had to say was "What do you expect, it's a 17 year old car". BTW it's 13 years. I purchased a Honda for its reliability and reputation. I expected on my multi point inspection that corrosion and rust may require additional services.No such words were indicated. So the multi point inspection isn't worth the paper it is printed on. I wouldn't recommend this establishment to my worse enemy. I would not even give one star. read more

Executive Honda - Rust and corrosion like this doesn't happen in 5 months and should have been caught on the mulit point inspection. - Car Dealers Near Me - Wallingford, Connecticut

I was very satisfied with my recent lease of a HR-V. I love the car, and the terms were fair and reasonable. I wouldn't hesitate to recommend Executive Honda to someone who needs a car. There is no reason to go anywhere else. read more

This was my first time buying a new car (not used), and I was pleasantly surprised by how easy it was at this dealership. The first time I stopped by, Rej outlined their whole process, for the purchase and the trade in, and they followed that process exactly, without attempting to confuse or trick me. I also worked with another local dealership, and had a very different experience, to the point that I walked out of there and went right back to Executive Honda. I loved working with both Rej in sales, and Chris in Financing. They made the process super easy and fun, and never made me feel like they were rushing me. I've already told several coworkers who are also car shopping that they should go here! read more

I bought a CR-V and I'm very satisfied with the service and the warm interaction with my salesperson Edgar Davilla. That's why I chose to go Executive Honda for the second time when I needed another car after 6 months. Melissa, the customer service representative, did a great job and everything went smoothly. read more

ASS HOLES. I spent roughly 6 months researching cars to get. I wanted a mid size SUV with a lot of room, I ended up going with the Pilot. I got internet prices from all of New England and found that this area is about as bad as it gets for cars. Which is why I was very surprised when I got a good quote from this location. The quote was in line with what I received for the north of Boston area which have the best prices in New England. The issue was in the fine print, it indicated 2010 model 'left over' which no one in the country had. So basically it was a fake price that they could not meet. We drove from Boston, 3 hours early on my wifes birthday because we were told there was one more black with black interior left and if I wanted to get it I should hurry. We got to the location, asked to speak with the person we had been corresponding to and the person we talked to said they didn't even work there that they work from home and answer emails. Ok, great start, so then they take about 40 minutes with my information, i give them my id, and am all ready to go, they take my truck to get appraised. The come back and tell me there is no way they can do the price, that the best price the can do is like $1000 off of MSRP and that is only for a cash deal. I looked at the guy right in the eyes and said you have to be kidding me, so not only do you have the worst price in all of New England probably all of the US you are telling me the quote that i worked on and coordinated with for weeks means nothing? He said, basically yes. To add insult to injury they were consistent and gave me the worst trade in price too. I will never do business with this location. read more

Went for an oil change for the first time because of the awful customer service and service received at Watertown Honda. I was hoping for a little bit better but had all the same issues. As I was driving out of the dealership I realized my windshield washer fluid was empty. They claim that they top off all fluids. I drove back and complained about it so they apologized asked for my paperwork and topped it off. I know drive away and realized after 20 minutes they never gave back paperwork. So I drive back to the dealership. As for the paperwork and they apologize again. Now I drive all the way home which is about 30 minutes away and realized I've been never even bother to change the old sticker that lets you know when your next Oil Change is. I might as well pay for $20 oil change and one of those quick lube places around. Honda you're dropping the ball !!!! read more

Run !! Run !! Run!! They are crooks I paid for my oil change and tires to be rotated !! They didn't rotate my tires and argued that they did. Luckily I had a picture in my phone of the damage I had done to my right back tire in March and I was able to pull it up!! Even with the picture I had difficulties and I was dealing with the assistant manager !! Terrible service !!! read more

I bought a car from executive Honda a few years ago, so I just called back to try to get information on a new accord from them before buying a new car again. The person I talked to in sales was very polite and friendly, but knew Nothing about a very basic question. I'll shop for a new Honda somewhere else read more

These people are the worse people to deal with. My husband and I have bought five cars through this dealership over the years and I don't know what happened in the past year, but the employees are condescending, rude and complete snakes. I will never be back to this dealership again. It's terrible to see where customer service is at these days! read more

This was my first experience buying a new car and going to a dealership. Initially, I was nervous and hesitant especially because other people I know have had bad experiences. I was AMAZED at how welcoming, safe, and comfortable I felt here at Executive Honda in Wallingford. Rej made everything easy, calm, and clear. He was honest, which was huge. I could tell that he truly cared about me getting the best deal for exactly what I wanted. From the second I walked in, to touring the vehicles, to reviewing my options, and even afterwards, I felt like family. Rej was amazing. I will not go anywhere for my own vehicle and I have already told everyone I know... if you need a car, Rej is your man! Thank you Executive Honda for making my first car buying/leasing experience perfect, looking forward for years of partnership to come. read more

I had such a great experience here today. My sales man was Khalid. The entire process could not have been any easier. I was in a bind and they got me a beautiful car with the exact payment I wanted. The salesman, the finance guy, everyone was great. 5 stars. read more

Going on 2 months waiting for my extended warranty rebate. I was given the run around for quite some time and finally the finance manager told me it was all set and should get the check in a week. That was 3 weeks ago. I even posted a review here, contacted the manager as he requested on this site and STILL he has not responded. What is going on with this place? I purchased a 2012 Honda Civic which is generally a reliable car but I think I ended up with the 1 in 100 lemons that come out of the factory. The service department guessed at the problem twice and of course charged me for their guesswork. Rather than going back a third time I traded it in for a Nissan Rogue. That Nissan salesman told me that because I purchased the extended warranty that I am owed a rebate. Management at executive Honda confirmed that but refuse to send the check. Its only a few hundred dollars but at this point it is principle! read more

Zero stars! Shysters! Their go-to move is to lie! Everyone is lying and backing each other up. It is horrifying there. I now wonder if anything they have said or did to my car actually needed work or even got done if needed. Joe Chapman has lied to my face more than once. Starting with... Your faulty remote start did not drain your battery in less than six months, even though your car started hundreds of extra times... On my 2nd battery another guy said the remote start naturally drains your battery sooner. What?!?!? That says it all.... A service person miscommunicated with me about a time to come in... Joe comes back and says the service person, MULTIPLE others, and I had an entire conversation about the parts truck coming in at a different time. This entire story was made up by someone and involved multiple employees in this complete lie of a story. It never happened! The one employee and I discussed it at the check out counter with only the casher/receptionist around. No one else! I never would have mistaken the time I need to pickup my child after school. That was just today's story. My whole day was rearranged for nothing and then later it was all behind schedule and a mess. You could tell he believed this entire garbage story, unless he made it up himself? I don't know which is worse. Worst service ever! Get every last thing in writing!!! They are not to be trusted at all!!!! Even the receptionist side tracked my call and would not put me through to the manager of the dealership! Zero stars! Shysters! read more

This was my first time buying a car at a dealership. I am satisfied with the experience, however, like any car dealership, you have to be on your toes! More than once, the price was increased higher than agreed upon, but I've found that you get better results when you are calm and collected, and I was able to rectify the issues. Make sure you are paying attention to the prices they give you because the finance manager sneaked in an extra $500 into the price, and the other finance manager misrepresented the total cost of an extended warranty. Thank goodness I have a brain, I could see how someone could be easily fooled into paying extra money. As customer service goes, my salesperson was great! Shout out to Chad, who helped me along the way! He was a little pushy at one point, but not to the point where I couldn't handle it. I definitely felt more pressured at another dealership. As for the service department, if you are detailing a car, you make it look bad when you don't actually finish the job for your fellow co-workers. Poor Chad looked like he totally overlooked the agreement we made because the service guys fell through on their end. Had to wait an extra 20 minutes, but in the end it all worked out. So, would I recommend it? Yes. Jason (Sales Manager) made sure to offer a few things to make up for the "hiccups" in our experience, and I can see that the sales team works very hard. But as for any dealership, stay on top of the numbers, ask the right questions, pay attention to the bottom line, and you will be okay. read more

Tried to buy a car here a few months ago, and they tried to lowball me. Unlikely that I'll ever buy another Honda anyway, so I really don't care about the place. Service remains top notch however. read more

Executive Honda has come a long ways over the years... Perhaps they've finally begun seeing the value of their clientele, especially with the prospect of repeat business. I've owned several Hondas over the years, some of which were bought at Executive and some of which were bought at other dealerships. My first dealings with Executive's service department was not pleasant. We had a nasty clunking noise that seemed to be coming from the suspension. The car was still under warranty and a tech was sent to take a drive with me so that he could hear it. He not only heard it, he even confirmed it to me as we rolled along. Upon return to the dealership, he bolted out of the car before I even had it in park. Once inside, the service manager informed me that the tech stated not hearing any noise and would not call the tech back out to confirm it in my presence. Were it not for the fact that my last Honda was a gift, I wouldn't have taken my car here for service even if they were offering a 75% discount. I did, however, take the car in since it had come from there and the re-vamped service department was staffed with courteous, helpful professionals. The old service manager was gone and they weren't playing any games with me. In fact, it took them to tell me that my car had free lifetime oil changes so long as I continue to bring the car exclusively to them for the service! Executive is beginning to make a believer out of me... read more

I went in for a recall on my 08 Honda fit master window switch they gave my keys to this young kid who worked there he took my car he was revving the engine because I have an exhaust showing off to the other employees making fun of my car and on the way out he was revving my engine the kid had no respect I got my car and looked at the work they pryed it out with a flat head screwdriver and shoved the part in it looked like crap my door panel was all scarred up I complain to the manager he said he's going to write up the kid and he was going to replace the panel I want in the next day the panel was in and they installed it the people that manage are good people but some of their employees over there I would not trust for that reason alone I will never go back to that Honda dealership all because one little punk kid had no respect for me and my car read more

Executive Honda - Car Dealers Near Me - Wallingford, Connecticut

I had a decent experience back in 2015 when I leased a CR-V. I absolutely loved the car and the service was so-so. I recall really disliking the last person I spoke with. I forget their titles. He was the one that walked me through the contract as i signed everything at the end of the sale. But, my time was up so I did some research, decided I wanted to pay less and really liked what i saw in the HR-V. I walked in, explained my situation to the gentleman and said I was interested in the HR-V but may stay with a CR-V, depending on cost. First off he seemed befuddled that I was paying so much. I was glad to see that but then the confusion took over when he came back with a price layout for a CR-V and nothing on the HR-V that I had told him I was leaning towards. To my surprise the pricing was just about the same (maybe $30 difference) for the entry model when compared to what I was paying for fully loaded 2015. I wondered "why was he so confused about the high price". Second, he never offered to show me anything. He didn't want to get off his chair. Never offered a test drive. How on earth do you not have the energy to stand up and walk me over to a floor model? What made this really bad was the fact that he was trying to strong arm me away from the HR-V. When I asked for a pricing sheet he just plainly mumbled "maybe a $20 difference" with an upwards inflection as if he were asking himself due to his lack of actually having knowledge of the pricing. This guy obviously did not know that I've been in sales management for years. I know BS and he was laying it on and I questioned him on the things that were bothering me he just poured on more. I don't know if this guy was working off a two day, old man hangover or what but I could not believe the lack of accommodation and the abundance of nonsense and I have fired people for less. Sadly for them I wanted to buy that day. All i needed to hear was a decent price and I would have walked out happy. But he couldn't even pull that off. He literally did not want to talk to me about the HR-V at all. The next day I headed to Liberty and a few hours later there was a key to a 2018 HR-V on the desk with decent price attached to it, and they paid off the last few payments of my lease (they didn't roll them in, I made sure of it). And no, the difference in price was not "maybe a $20 difference". I'm paying $140 less than what I was when I walked in. I will never set foot into that building again unless I need to use their restroom. AKA the one thing that worked during my unfortunate visit. read more

Very pleased with the service provided by Executive Honda. My car is still under the warrantee but

I realize that people have different car buying experiences at the same dealership and I just wanted to give my experience at executive Honda. It was wonderful!! I did my research on what I wanted and they had a certified pre owned there. After the test drive I was sold in the car. Yes the normal negotiations took place, it's everywhere you go, but everything went better then I anticipated. The customer service from German, Joe, Tom, and Paul was excellent. I've recommended this dealership to family and friends and they have bought from them too. They always rave about excellent service and that's what I experienced as well. Very happy with my purchase and the service I've received. read more

The service manager did a great job of accommodating me when there was confusion over whether I had made it in time to get my car serviced by close of business. I was from out of town and just wanted them to check engine codes that came on. I had to drive 400 more miles so I was concerned. They spotted a serious problem and remedied it quickly. So high marks to the service manager and responsive guys on his team. read more

I'm no stranger to the Executive Auto Group. We've purchased a Kia and several Saturns from their sister companies and used Liberty Mazda for service. So it was no surprise that the Executive Honda team was exceptional when it came time to look for a CPO Pilot. We're not the easiest customers to deal with, picky, cheap, demanding...so thanks for all your patience Kevin. You found us a perfect Pilot and the finance manager did an amazing job getting us a stellar rate. My wife loves her Pilot and we're looking forward to a long relationship with Executive. read more

Today I went to change the oil to Honda Pilot to Executive Honda in Wallingford, and as always there were surprises. When I went to pay they told me it was $ 51.00 because the oil was synthetic ..... but when I asked the service rep he told me that he had gone through an error and that they had not used synthetic oil ..... what a coincidence That I check. There is always an error in favor of them, I can not imagine how many people would charge more without giving the service. read more

I bought a 2004 Honda Element from Executive back in 2008 and have been using the service department ever since. The salesman, Gary (can't remember his last name) was courteous, efficient, and professional. I test-drove a couple of new models but was really looking for a late-model used. He knew what I was looking for and called me on the phone when one came in. I couldn't get to it in time and it sold quickly. When the next one came in, he called me again. I tested it, liked it, and bought it. The negotiated price was fair and they were easy to deal with. You have to avoid the predictable chain of offers for expensive and unnecessary add-ons, like undercoating and so on--but you get that everywhere. The finance department asked for a chance to beat the deal my bank gave me on the loan and they were able to do it, with a year of free oil changes to boot. I've been getting the service done at the dealer for four years now and have never had cause to complain. The facility is clean, the staff professional, and the work completed quickly as promised. The prices are fair; in fact, they even came in less expensive than national tire chains when it was time for me to replace the tires. It looks like other people have had different experiences--buying and servicing a car is an inherently expensive and often unpleasant experience, but I can say that my experience at Executive Honda has consistently been about as good as I can imagine expecting. I recommend them regularly. read more

Over the years I purchased a 2002 Odyssey, a 2002 CRV and a 2005 Odyssey from Executive Honda in Wallingford. They were all new purchases and paid in full with cash. The 2005 Odyssey was the Touring edition with the run flat tires (very expensive to replace!). We were told by the salesman that it came with free oil changes as long as we owned it. I took all my Honda's to Executive Honda for service. I am talking about 100% of the time. I often forgot to ask for the free oil change on the Odyssey and they would charge me. My oversight, although it would have been nice if they did not just leave it up to the customer to remind them of their agreement. About a year ago I saw a low mileage CRV on the lot and when a salesman approached me I thought I'd ask about perhaps trading in the 2005 Odyssey for it. I was given a "special price" since I was such a good customer. The young salesman was yawning while talking to me, and seemed tired, bordering on impatient. The price they offered for my 2005 Odyssey was an insult, especially considering that they had ALL the service records on it. I went home and searched the internet for what a fair trade in value would be. In the process, I spotted an Executive Honda listing for the EXACT low mileage used CRV I was considering buying. It was listed on the internet for the SAME price they quoted me for being such a loyal customer for so many years. I was right for thinking their offer was an insult. I decided that since my being a loyal service customer at Executive Honda counted for nothing in their own sales department, I might was well get my Honda's serviced wherever I wanted to go. I had a major service done on the 2005 Odyssey, including changing the timing belt done by a local garage for several hundred dollars less. I felt somewhat bad since the service department never gave me a bad experience (except for charging me for oil changes). Eventually we got a recall notice for the Odyssey. It had something to do with the fuel pump. My wife has called multiple times and has consistently been put off by the service department. We even brought the Odyssey in for service and left being told that they were still checking in on the recall. They also told me that I would not get any free oil changes since I took the Odyssey elsewhere for a major service. When I politely told the service manager what we were told about free oil changes for as long as we owned the vehicle, he replied that he had a signed contract with Executive Honda stating otherwise. While Honda makes a nice product, the manner in which Executive Honda has treated a good customer of fourteen years leaves me with no choice but to look elsewhere. I will not go to Courtney Honda based on a bad experience when I was initially shopping for a Honda years ago. Time to broaden my horizons and look at other car brands as well as dealers. read more

I'm not usually very fond of dealerships as salespeople can be pushy with the sale. My last car was a carmax, which was low key and easy to test drive many models, but the salespeople were not read more

My wife and I just purchased a new crv from khalid at Executive Honda. From the time we were shopping, to the test drive and to our purchase. Every one at the dealer ship was pleasant, curtsy and professional from the beginning. Even the General manager Jason came in a couple time to check up on us and made sure all our questions was answer. I will definitely buy my next honda from them again!!! read more

They are really great here. We just bought a Honda Civic from here and worked with Ari and he was very nice. They didn't have the color we wanted so they ordered it for us. It took longer then expected but the great customer friendly service made up for that (given the fact we were super annoying and called every day to see if it came lol ) I have to say no matter the circumstance Ari always had a smile on his face. Will definitely recommend this place! read more

We recently purchased a Honda CRV EXL 2018 from Executive Honda in Wallingford. This was our 3rd time purchasing a car from this dealership and would highly recommend them to everyone. From the minute we walked in till we left with our new car we were treated like family. Rej our salesman was friendly & knowledgeable and made car buying a pleasure. Miranda in finance was equally friendly and helpful. Love,Love, Love this dealership. For stress free car buying come here! read more

I couldn't agree more with my husband David P's review. If you could give more than 5 Stars I would. In my opinion this is 10 Star dealership. The Customer Service we received from Mohamed, Nathan, C.J. & Jason far exceeded any experience we have had at any other dealership. We will HIGHLY RECOMMEND Executive Honda to our Friends & Family and any other fellow Yelpers out there!!! We are now Customers for life!!!! read more

I have NEVER experienced unprofessionalism to this extent. My sister came to this dealership to buy her first car. (I was with her through the process). Tonight, we picked up that car (that she's had for less than 2 months) from the service department. The check engine light has been on since the second week she bought it. (Ok, used cars aren't perfect.) But she's been up there THREE times to resolve this issue. This last time, they gave her a company car to drive while her car was FINALLY serviced. We live an hour away. We go to drop the company car off and the service manager (I believe his name is Joe) told us that because she only brought the car back with half a tank, she would not be allowed to borrow a car from the dealership again. He said and I quote, "We do not pay for other people's gas." Seriously? Who paid for my sister's gas when we had to drive up to Wallingford three times for THEIR mistake? He talked about her to staff, like we weren't even there and told her to go across the street and fill the tank. Never mind the fact that this was a courtesy car (it said so on the back window) and NOT a rental, no one went through any of that with her and he was EXTREMELY rude. They inconvenienced my sister, by selling her a so called certified car that hadn't been properly serviced. Don't buy here and DEFINITELY don't trust them with your car. read more

I went in for an oil change today at Executive Honda in Wallingford. I waited for about 1-1/2 hours and then a service person came back saying they replaced my air filter, cabin filter and rotated my tires inspite of me telling me that I was there only for an oil change. They charged me $200 and told me that the amount could not be changed as they had already performed the service. I never authorized them to perform all of this service, and they never gave a written or verbal estimate. I paid the amount but will never take my car there for service as they are blatantly ripping off customers. I had a trust in Honda and their dealership services but these bad services has changed the Honda's service reliability! Don't ever bring your vehicle for any kind of service here! Never Again will I bring my car there. read more

Purchased a 2018 Honda CRV-EXL. Walked in not knowing what to expect and was made to feel very comfortable and at ease immediately. No pressure sales and Rex and Maranda made the whole process effortless. All my requests were met and then some including all my 1st required maintenance. Executive Honda staff are 1st class professionals that I will recommend to anyone I know looking to purchase a vehicle. read more

Had the best car buying experience in my life at Executive Honda in Wallingford Monday. I was in and out with a brand new Civic in 1 1/2 hours. Everywhere else I went it took me 2 1/2-3 hours just to get to the test drive. I definitely recommend Rej Biliachie who was my salesmen. He was quick and to the point and spent a lot of time explaining and showing me the high tech features of the new 2017 model. I will be back. read more