Jon and his employee did a great job on my car and highly recommend them , they found a problem…read morethat was over looked by Town fair tire and recommended contacting the dealer as there was a recall that I was unaware of saving me thousands of dollars on my Mercedes Benz . Thanks guys

I called and got a very knowledgeable person his name is was Trey he was very friendly and…read moreexplained everything to me. Then made an appointment the service was great . Highly recommend for any tire service.Wilk definitely use them again in the future . Thanks Chris M

Recently purchased a new car and the team were fantastic! Nick in finance was able to meet my time…read moreand financial obligations, (I owe you a pint). Tayron was well informed and respectful of my purchase parameters And delivered closing the deal. Toby my client advisor was effective and able to locate a car that met my requirements. This is my second purchase and I will return, thank you team

287, yes my car had 287,000 miles. It was a well loved 10 year old car in mint condition and needed…read moreto be retired (per my whole family, they worried that I would break down in a desolate highway without phone service) or find a new owner. I had to admit that I did drive everyone crazy trying to find the perfect car. We all called dealers all around the area, and checked Carfax, and Carguru's, it was painstaking. Some dealers would tell you that they had the car, but left them in the "trade in" condition. Dog owners, damaged body work (scratches, dents, rust ,misaligned lights and even missing keys). Obviously, no effort was put forward for a potential buyer coming in for a test drive. The salesperson would say "Oh we will clean it up if you put a down payment on the car", What? So I had seen the horrors of used car shopping. So driving an hour and a half to North Haven BMW had me prepared for the worst. I made an appointment with Stephanie and was ridiculously surprised. Not only was the car as we discussed, in immaculate condition, but the price quoted was firm, no additional costs, no pressure and no surprises. Stephanie was knowledgeable, patient, courteous and extremely pleasant. It was such a contrast to what I had experienced previously. I would highly recommend purchasing a new or used car a their facillity. I will forever be grateful! Sylvia K. New York

I have been having my 20-year-old Mercedes serviced at Mercedes Benz of North Haven since I…read morepurchased it, and I have been impressed with their quality of service. The team has always done an excellent job of maintaining my car, identifying problems, and resolving them. For the most part, the service advisors have also been excellent at communicating with me throughout my visits. They take the time to explain what's going on with my car in terms that someone with limited mechanical knowledge can easily understand. I have a great deal of trust in their judgment. I would especially like to recognize Bobby Erickson, one of their outstanding service advisors. My husband and I go out of our way to request Bobby because he is truly exceptional. He is professional, personal, kind, and incredibly communicative. He takes the time to explain in detail what needs to be done, why it's necessary, and what he recommends. His knowledge and experience with Mercedes engines are evident and his advice is always thoughtful and helpful. Thank you to the entire team for the excellent service over the years, and a special thank you to Bobby Erickson for going above and beyond. He is a wonderful asset to Mercedes Benz of North Haven service department.

$200 for a diagnostic that covers a significant amount of components. All which are supposed to be…read moreinspected. $5000 out the door vehicle drove without issues. 2 days later dashboard light began to appear same as when brought in. When questioned on why this problem was not addressed another $200 was requested for a diagnostic I initially paid for. My wonder was what did the $5000 cover? Worst place ever EVER. Oh while I was there awaiting the return of my vehicle a fellow Mercedes owner was addressing their irresponsibly related to warranty covered items that weren't fixed but handed off as if they were. Waste of $$$$

My recent experience at Executive Acura, particularly with Jon, was nothing short of exceptional. A…read moremonth ago, when we first stepped into the dealership, Jon warmly greeted us and offered his assistance, despite knowing we weren't immediately looking to buy. His genuine approach and willingness to help left a lasting impression on us. Returning today, our decision to purchase was influenced primarily by Jon's exemplary service during our initial visit. His knowledge of Acura's current offerings and future features was impressive, and he patiently addressed every question we had about the car we were interested in. Despite juggling multiple customers, Jon ensured we were attended to promptly, and our transaction was completed efficiently. Unlike experiences at other dealerships that often involve lengthy waits and back-and-forth negotiations, Jon's professionalism and dedication to customer satisfaction made our visit seamless and enjoyable. His ability to provide top-tier attention to each customer, even while busy, speaks volumes about his commitment to excellence. Today, with Jon's assistance, we purchased a 2024 Acura Integra for my husband, a decision we made swiftly and confidently. I am already looking forward to returning to Executive Acura to work with Jon again when it's time to trade in my current MDX. In addition to Jon's outstanding service, Executive Acura consistently delivers the best customer experience with its professional staff. I cannot recommend Jon and Executive Acura highly enough, and I will definitely be referring friends and family to Jon for their future car-buying needs. Thank you, Jon, for making our car-buying experience truly memorable! Josue was awesome as well!!! He helped with the finance process!

A year ago i manifested in getting a 2020 MDX. Wanted black but then months ago i test drove a used…read moredark grey one from a used car dealership in Watertown. Test drove and didn't like it. Waited months later and after my car accident i searched high and low. Spoke on the phone with sara the online rep over at Acura by Executive and set an appointment to come same day. I dealt with salesman Jonathan Escoto, and Austin. Who got me the best interest rate, and got me in the car i longed for within 2days! The service, professionalism and environment was beyond expected. I would buy my next vehicle from here. #AcuraIsFamily

I am so happy that I found Land Rover in North Haven…read more After visiting Fairfield Land Rover, where I live, we almost decided not to buy one. It was a dismal experience. We then went to Mercedes, Infiniti, Porsche and BMW but the experience at Land Rover North Haven was the best. Gina was so sweet and prompted me to Bill, who provided me with immeasurable guidance. Ken was determined to help me, and fair in his pricing and negotiations. Most importantly, once we purchased the car, we were treated with excellent service. Bill took me through every aspect of the car, he is truly an expert. With the complex features on high end suvs, it's extremely important to be helped by patient and knowledgeable people who are not just interested in a quick sale. Since I live in Fairfield, they even offered to drive the new car to me! When you work withLand Rover North Haven, you are working with professionals. It's a well oiled machine! I love my new SUV and hope to buy another car from them soon.

If I could give zero stars I would. A few months after buying a car from there my windshield had a…read moreleak. I brought it there to have it checked out. I was told it wasn't covered by he warranty which is fine. I could contact my insurance company right see if they would cover it. OK fair enough. The problem is that he refused to even look at it. He rudely told me the windshield needed to be replaced and wouldn't even look at it to see if it could just be sealed since it was a very minor leak. Once you buy from them they could care less. I will never bring it back there unless warranty covers repairs!

I like to support local businesses, and the front desk folks were personable and I had a good…read morefeeling about the place. However, their work was sub-par, their hours are inconvenient, and the mechanic was dishonest.

I brought my car in for an oil change and mentioned that my car had been leaking oil. It was…read moreobvious as there was oil all over the undercarriage shield and the car reeked of burning oil after driving it. They changed my oil and said that there was no evidence of an oil leak and that I should be checking my oil in between changes. The oil spots where ever I parked were just in my head, I guess. Fast forward to 2 days later...I notice the shield hanging down, so I brought it back to them and I was told that they didn't replace all the clips to hold it on. It was a simple job and they couldn't handle it. I will never bring a vehicle there again. When I brought it to another mechanic the oil pan was not tightened and the oil pan plug needed a gasket.

Recently I had work done on my car which included having a tire replaced and the other tires…read morerotated. Three weeks later an error message came up in my car saying I needed to check the air pressure on my tires. I did. The next day I received the same message to which I put air in the tire again. The day after, the message appeared twice-once in the morning and later that night. Of course I was puzzled and spoke with my daughter after putting air in the tire again. She suggested I take the car to a tire store, get it plugged because obviously I had a nail in it; it would be cheaper. I knew I could not afford to purchase another tire for the truck at that moment. I spoke with my granddaughter and she convinced me to take it back to the dealership since I'd always talked about how I always received great service with them. I called North Haven Volvo and made an appointment and was seen that day. My son took my car since I was unable to get off from work and I told him to ask for Steve since that was who I initially spoke with. My son took my car and they found a 2 inch screw lodged inside the tire. My son was told had I driven on it a few more hours, the tire would have burst. Because the tire was still under warranty, they replaced the bad tire with a brand new tire and I was not charged for the labor or the tire! AMAZING!!!!! Later on that afternoon, I received a follow-up call to see if I was pleased with the service and if I was experiencing any problems. I explained that this dealership and service area had exceeded my expectation as a customer and that I appreciated their help. THANKS VOLVO - NORTH HAVEN!!! Doe Haywood

I ended up filling out the paperwork myself, took me 10 minutes. Should have just done that in the…read morefirst place. Wasted more time chasing Gengras only to find out they never submitted the request for refund.

I have a particular quirky,1995 SL 500 that have had an issue for quite some time. I took it to…read morethe dealership many times with no solution. I took it to an import repair shop times and nope , could not find the problem and both acted like they gave up on the car. I decided I would give it one more chance before I gave up on the car and blow up the car. Joe after two attempts...., the third was the charm. This car ran great at an outside temp of 50 degrees or less Once you approach 60 it would mis fire badly. This model year's computer does not code very much. with a desire to over come this challenge they kept after it I think you would characterize Vertucci repair as a laid back shop of the 50s and 60s that experience counted for something that combined with up to date technology you get the best of both worlds. Our many Thanks to Joe, John and the rest of the crew..... Never going back to the dealer. Drive foreign cars don't hesitate drive it to Vertuccis For the record, I am a hard man to impress........ Art & Caroline

Called Vertucci about a wheel bearing price. Given a verbal price for around 650. Ended up getting…read morejammed for 950 out the door and there were electrical problems when I got the car home. Never trust this place again.

Very detailed, caring, flexible and trustworthy!…read more Will always explain exactly what is wrong and will not try to over charge for things that are not needed.

Went in for an emissions test. Was in and out. Super friendly. Will return for future service…read more Thanks again.