We just had the most horrific experience with Jensen Yacht sales. DONT EVER USE A broker that is…read moreselling boat and use him for the buyers broker.....can't be done ethically for both sides. We thought we were getting a great boat,and 4500. Later and who has to pay this.....the buyer....no one is standing behind us.

I purchased a boat through Jensen Yacht Sales in December. I live in California so, everything was…read moredone by phone and computer. Eric, the owner was a real help in getting things done. All promises were kept, and the pictures and descriptions of the boat were right on the money. I would recommend Eric and Jensen Yacht Sales to anyone. Thanks again Eric!!

Does an outstanding job of winterrizing boat and shrink wrapping . Highly recommend to anyone. Good…read moreat powerwashing

Nice staff. A friendly local franchise with personal vibe despite being tied into the large…read morecorporate van rental brand. The van I rented was affordable and surprisingly easy to drive. It was great on gas too! There was one hiccup; it had not been cleaned and the back was DIRTY! I simply swept it out myself and found a lot of dirt, empty bottles behind the seat, a broken bit of electronics under the matts and mud around the inside of vehicle. I also found rental paperwork from two previous customers left in the van. No biggie, and I did tell the staff. I think it was a simple mistake and I'd glady rent here again. I would normally rate a bit lower for that, but the whole staff are really so pleasant and great to work with that it seemed to make up for the oversight.

Great quality of work! All problems were solved quickly and efficiently. Highly recommend and will…read moredefinitely retune for future work!

From the owner: About Reynolds' Boats…read more Founded in 1859 and located on serene Hamburg Cove in historic Lyme, Connecticut, Reynolds' Boats (Reynolds) offers its customers considerate care and professional, straightforward service. From its inception as a custom carriage manufacturer, Reynolds has evolved into an award winning marine sales company specializing in fishing and cruising power boats under 30'. We are Connecticut's largest bass boat and light tackle dealer. Loyal customers from across New England know that Reynolds': *Inventory of high-quality boats - new and used - keeps customer safety and satisfaction paramount. *Swift, responsible, environmentally correct service puts customers' boats into the water as fast as possible. *Family members use and believe in the boats they sell, and are always available to answer customer questions. "Big enough to serve you, small enough to know you" penned by Donald "D.G." Reynolds in 1923 is more than a company motto. It's a way of being that ensures Reynolds' customers, employees and community are treated with honesty, respect and fairness...for the wellbeing of all.

Done business with Hank for maybe 15 years. Laid back, honest, thorough, listed my boat with him…read more Spoke to atleast 6 satisfied customers. He knows how to buy and sell boats which is what you want in a broker. And a genuinely nice guy.

Nice, professional staff but watch out!...bought a boat from them and motor wasn't working within a…read moreday of picking up the boat. DO NOT LET SALES STAFF TALK YOU OUT OF GETTING BOAT INSPECTED regardless of the size...get the boat and motor inspected!! We were first time boat buyers so big mistake on our part, we listened when salesperson told us only "yachts" needed to be inspected or it is a waste of money...still waiting to get boat repaired and all cost is on us.

I just want to say that these brokers are the most professional people that i was glad to meet, in…read moremy search for the perfect boat. I was able to meet with John in the deep river location and he helped us through the whole process of purchasing a new boat, without the stress from sales to service. Awesome people.

Kurt is the coolest player in the game. Good guy, solid…read morefamily man, always gotten honest opinions, options and work out of him. Godspeed.

Absolutely the WORST place we have ever used. Total frauds. When they say "get it in writing",…read moreseriously, GET IT IN WRITING!!! Don't let Mark and Karl give you the warm fuzzy feeling that they will stand behind their products as they certainly won't. We purchased a used trailer from them and was told by Mark that it was a VERY reliable trailer. We therefore made the 2 1/2 hour trip from NJ to CT to purchase it and 4 weeks later, when our boat came out of storage and the marina put our boat on it, the whole front axle snapped in half from rust rot that Diamond had covered up. My husband, who is disabled, was not able to crawl under the trailer to inspect it when he arrived. I spoke with Mark extensively on the phone and my husband asked him about the trailer prior to the purchase and he assured us both it is free from defects and is a very sound trailer. What a load of bull. I guess they LOVE taking advantage of handicap people. When my husband signed the bill of sale, the owner Karl said verbally, "we stand behind everything we sell...if you have a problem with anything, I will take care of it". We called Mark and Karl immediately and not only did they try to charge us $600 for transportation back to them as the trailer wasn't safe to drive but only offered $3000 of the $3,700 sale price AND they said they would only apply it in credit toward a new trailer which would cost $4500. Meanwhile, I was accumulating extra storage fees from the marina which wound up costing me $447 . What a nightmare. So we would have been out almost $2K if they would have "helped us out and stood behind their name" as they put it. Yeah, thanks but no thanks. Since we needed to purchase another trailer immediately to avoid more storage fees, we got one locally for $500 less than what he was quoting us for a brand new Venture trailer. A TOTAL nightmare dealing with this company and they didn't even have the decency to offer to reimburse us for any of this!!! I would NEVER EVER recommend this place.

The Riverquest previously operated by Captain Mark & his side kick Mindy is now operated by the…read moreConnecticut River Museum in Essex CT. But have no fear, the operation is run flawlessly by professionals that love what they do & it shows. We have been enjoying the Connecticut river journeys on the Riverquest for several years now & learn something new every trip. Any cruise is a fun outing but we give high marks to the Old Saybrook lighthouse cruise & the Swallow migration cruises offered late summer, early fall. Several cruises do have tables set up where you can bring food & libations on board for a DIY onboard picnic while you cast a keen eye for vultures, osprey, eagles, cormorants & other water fowl, nesting hunting & feeding on the river. The scenery is wonderful. The ship is comfortable. 5 well earned stars.

My wife, a friend, and I partook the sunset cruise. It was a more personalized experience because…read moreit was small. We went on a steamboat ride and it felt like a ferry ride, crowded and loud. We were only 18 people in the riverboat so each group had our own table where we brought our own food. They provided binoculars for us to see things. We saw bald eagles, swallows, egrets, swan, etc. The crew was really knowledgeable. He taught us why the mute swan is an invasive species and how they damage the ecosystem. The ride was quite smooth and the breeze at the end of the day was really soothing. We didn't see the sunset unfortunately. The neighborhood in the area is very quaint and cute. People are extremely nice when compared to NYC. They say hi all the time. There is parking nearby but you had to pay attention to the signs. I didn't so I had to look further which I didn't revert because we got to explore the neighborhood.