Picked up an online order for dock lines 20 minutes before closing. Needed to return due to it…read morebeing the wrong color, found a new product and checked out within 10 minutes, we were the last people in the store. The manager, an older man possibly named bill but I don't recall his name, was standing with a younger man(the cashier). The manager looked completely out of it and couldn't be bothered. When it came to process the return the cashier didn't know how to do the return, he proceeded to turn to the manager and ask for help. The manager looked at me and said "you'll have to come back another day when someone who is working knows how to do this" This man wasn't a young new manager, he's been working there for a while. This wouldn't have been a problem but I live over an hour and a half away and can't just come back. The manager just wanted to go home and hurried us out the door. A man shows up after they shut the doors behind us and the manger perks up and tells the man they will stay open as long as that customer needed. Clearly two grown women aren't better than a grown man.

West Marine is a place for people that like boats or the water. This store isn't the largest but it…read moreis conveniently located right on Rt. 1 close to the marinas in Clinton. It has the usual books and maps, clothing, wetsuits, ropes, pfd's, electronic stuff and the like. It also has the little hooks, straps, stickums and other odd little things that can be so frustrating and difficult to find. It you have a boat or even if you just end up around boats this is a good place to poke around and find stuff you will eventually need.

There is a good selection of bait and tackle. If you can't find what you need, the owner Chris will…read moreget it for you. The prices are the best in the area

It's clean and fisherman friendly The minnows are thick and healthy. I've always caught something…read morethem

We are not regular visitors of this beach because its a bit of a drive for us but we like to enjoy…read moreit every now and then We visited the East side of the beach this time. Pretty far from the crowded side and no food shack because it was permanently closed. Bummer. Good thing I brought some food . My daughter had a school beach day programmed and I came along. Why not? Breezy day but everyone enjoyed their time.

It has been a washout Memorial Day weekend. It rained all day Sunday. Today, Monday, we wanted to…read moretake a walk on the beach in Hammonasett State park. This is a gorgeous naturally beautiful piece of land. To our shock they were already charging $22 for out of state fees. Normally the season starts July 4th. We were unaware of the change in policy. Then, as we walked along the beach, we talked to life guards- all teenagers. They said they were asked to come out & stay on the beach even on Saturday although it was raining all day. Who are the ppl in charge of the park? Who makes these unilateral decisions? We the ppl are charged to walk on the edge of the ocean that belongs to the human race, so they can pay life guards on a rainy day with no ppl on the beach. Clearly, the CT govmt is in trouble.

Terrible experience! Both sales people were unhelpful! One was a high school student. We were told…read moreto go on line and buy a bike.

Excellent. They helped me assess what bike would work best for me and recommended one that fits me…read morewell. They have a large selection and plenty to choose from. I was never in any doubt that their goal was to get me the best bike for me. I highly recommend them.

I went here the other day to procure a home protection device. Everyone that works at this fine…read moreestablishment is very knowledgeable and trustworthy . They are eager to help and answer all of your questions and are not judgmental!!!!

Sarah and Emma delivered some of the absolute best customer service I've experienced. Indian River…read moreMarina & Kayak is family-owned, and you can immediately tell that these two know their stuff! My friends and I drove all the way from Long Island, NY, to Clinton, CT, specifically to demo kayaks and I would absolutely make the drive again. I mean we drove over 2 hours! I recently picked up kayaking as a new hobby and am now apparently at risk of becoming a kayak hoarder. I wanted to test the Perception Carolina 12.0 and 14.0, while my friends were interested in trying Eddyline and Stellar kayaks. Sarah and Emma helped us get in and out of the kayaks, made sure we were properly geared up with our life jackets, and answered every question we threw at them. We were able to paddle out on the river and toward the bay, which gave us an opportunity to actually see how the different kayaks handled on the water. I specifically wanted something that could handle choppier conditions in the bay and, eventually, cross the Long Island Sound so we can avoid paying the tolls. (I'm kidding. Please don't do that based on this Yelp review.) One thing I really appreciated was that they didn't just try to sell us whatever we initially had in mind. When I asked about a Wilderness Systems kayak, they encouraged me to actually sit in the cockpit and see how it felt. I'm glad I listened because I realized I didn't love the cockpit nearly as much as the Perception. Being able to compare everything in person and then actually take the kayaks onto the water made a HUGE difference. I also couldn't decide whether I preferred the Carolina 12.0 or the 14.0, and at no point did I feel pressured to make a purchase or choose a kayak before I was ready. Sarah and Emma were completely fine with us taking our time, testing different options, asking questions, and going home to think everything over. I really appreciated that. When you're making an investment in something like a kayak, it's nice to be able to make an informed decision without feeling like someone is trying to close a sale. Then Sarah told us that Stellar kayaks can be customized with different color combinations, and that opened an entirely new can of worms. We went there trying to decide which kayaks we wanted and left trying to design the prettiest kayaks possible before placing our orders. Sarah took our information, explained the payment options available to us and how the process would work, and never made us feel rushed or pressured. Once we finally stop changing our minds about our color schemes, Sarah will be getting a phone call from us ASAP! While we were demoing, I also saw other customers coming in to rent kayaks, and I thought the rental prices were very reasonable. They offer both new and used kayaks for sale, along with rentals, and there's a showroom where you can take a closer look at the different boats. Another detail that really stood out to me was how well they cared for their equipment. After each kayak was returned, Sarah and Emma cleaned and dried it right away. Even the rental kayaks looked well cared for. That kind of attention to detail says a lot about how a business is run. For anyone planning to visit, there is plenty of parking, and they also have a clean changing room available. If you're planning to demo or rent, bring water shoes, a towel, and probably a change of clothes especially if you're anything like me and somehow manage to get soaked. Sarah and Emma were friendly, patient, knowledgeable, and incredibly generous with their time. We had such a great experience that the two-hour drive didn't bother me at all. Even if I lived farther away, I would still make the trip because customer service like this is worth traveling for. Now we just need to figure out our kayak colors...and apparently I need to figure out whether I'm Team Carolina 12.0 or Team Carolina 14.0. I can't wait for our next trip to Clinton and will absolutely be returning to Indian River Marina & Kayak. Whether you're looking to rent, demo, buy your first kayak, or accidentally start a kayak collection like me, stop by and check them out. I highly recommend them!

I was looking to rent a couple tandem kayaks to introduce my granddaughter to kayaking. So many of…read moremy friends spoke highly about Sarah and Indian River Kayak so I decided to rent there. Sarah made the whole process quick and easy. As soon as we walk up we were greeted, and size up for proper fitting life jackets. We were also offered use of dry bags. Next we walked down to the launch chose our kayaks, and the staff helped us getting in and shoving off. When we came back the staff again was there to help us. Super great customer service, and friendly staff.