Picked up an online order for dock lines 20 minutes before closing. Needed to return due to it being the wrong color, found a new product and checked out within 10 minutes, we were the last people in the store. The manager, an older man possibly named bill but I don't recall his name, was standing with a younger man(the cashier). The manager looked completely out of it and couldn't be bothered. When it came to process the return the cashier didn't know how to do the return, he proceeded to turn to the manager and ask for help. The manager looked at me and said "you'll have to come back another day when someone who is working knows how to do this" This man wasn't a young new manager, he's been working there for a while. This wouldn't have been a problem but I live over an hour and a half away and can't just come back. The manager just wanted to go home and hurried us out the door. A man shows up after they shut the doors behind us and the manger perks up and tells the man they will stay open as long as that customer needed. Clearly two grown women aren't better than a grown man. read more

West Marine is a place for people that like boats or the water. This store isn't the largest but it is conveniently located right on Rt. 1 close to the marinas in Clinton. It has the usual books and maps, clothing, wetsuits, ropes, pfd's, electronic stuff and the like. It also has the little hooks, straps, stickums and other odd little things that can be so frustrating and difficult to find. It you have a boat or even if you just end up around boats this is a good place to poke around and find stuff you will eventually need. read more

West Marine - Outdoor Gear Near Me - Old Saybrook, Connecticut

I was in need of some advice after incorrectly changing the CO2 cartridge on my West Marine life vest. The gentleman at the Mystic, CT store was so kind...he replaced my cartridge for free even though I insisted that it was my mistake and showed me how to rearm my vest. Thanks for your advice and help with my problem. read more

Oh yea. The Captain lives here. If you own a boat you understand. Quickness is the beauty of this shop. Need that bilge pump ASAP? They got it. Get the warranty for a few extra bucks. You know it will be worth it when the bilge goes again. Prices are in the ball park. Sure you can find it cheaper if you don't need it right away, but boating season is short in the Northeast. read more

I used to walk in this store and bump into world class sailors like William F. Buckley who wrote the primer in celestial navigation. They have everything you need well organized and always fully stocked. Staff is fully trained on latest in electronics. Superb warranty plans and the manager, Jam runs the place with military precision. read more

Staff tonight 4-21-17 was clueless. A bunch of kids that new nothing about boats or customer service. Apparently there has been some employee turnover. So sad, this was my "go to" store for supplies and most of all boating knowledge and experience. read more

Big store with good cooperative staff. Port Supply people. Captain Bull Dog ProCaptains read more

West Marine. This place survives on your impatience. Boating is very much about present gratification. Got that perfect fishing trip planned for weeks, and suddenly you realize you left the class 4 life preserver ring at home and home is an hour away? Time to drive to West Marine. Fired up the boat and realize that the fuel water separators need changing prior to the trip? West Marine time. Need to rewire some corroded battery cables today so that you can get back on the water tomorrow? West Marine to the rescue. West Marine has somehow packed practically all the stuff you need to repair your boat, all the supplies to clean it and outfit it and all the accessories your friends/family need for day on the water If you gave me a ton of money and a bare fiberglass hull, I could probably build my own entire functioning boat from the ground up with stuff from West Marine. Heck they even sell boats (small ones though). Want some fashionable boating clothes and shoes? West Marine has it. Want some 10oz lead sinkers? West Marine has it. Need a saltwater spinning reel? Yep West Marine has that too. Want a new GPS, Radar, or radio for the boat? How about some parts for that outboard. Stand up paddle board? Trailer tires? Docking lines? Bottom paint? Want a million different types of boat wax? Need nautical charts? Want to rewire your entire boat? Add a million rod holders? Need to add a 4 foot diameter steering wheel to your sail boat? Did your wash down, bilge, macerator, or whatever pump break down? How about a marine toilet because your other one blew up? West Marine has it and all those things. Need the poop conduit piping for that toilet? West Marine has that glamorous item too. Basically it has anything you could possibly think you would ever need on the water. The price for all that convenience however, is the price. The cost of your impatience to have that item so your day on the boat isn't ruined is about 15-40%. Rarely do West Marine prices match what you pay online, such as Amazon. Any foreseeable purchases you can make, definitely make them online. But I'm really glad West Marine exists for those times where even Amazon Prime's 2 day shipping means you miss that perfect boating weekend. read more

Unfriendly cashier at checkout. Rude and gave us a hard time about everything we purchased. Prices on product did not reflect prices that rang up at cash register. Will find somewhere else to shop read more