For the past 12 years I had services my 90hp Yamaha engine at Boats Inc and they were a very…read moretrusted service destination. This year, dealing with the service department became a $1588 nightmare when having to change gas filters. During our first trip of the year our engine (having used Boats Inc, to change oils and winterize the engine) stalled and we had to be towed back to shore. It looked like there was some problem with our gas supply to the engine (most likely clogged gas filters). We made a service appointment on a Monday morning and dropped off the boat, with an understanding that they would diagnose the problem by Tuesday and provide an update. Tuesday, and Wednesday went by without hearing anything. On Thursday afternoon I eventually called back to inquire what was going on. The explanation I received was that the gas filters were indeed clogged and the technician had replaced 2 of the filters. They needed a 3rd one that was not in stock and had been ordered. I was then told that they would provide me with an update. I was not given an estimate for the cost either. On Friday I had to call again and I was told that they had replaced the filters, but the gas tank had some micro openings and that they would not be able to guarantee their work, if I did not replace the tank. They proposed to look up the cost a replacement and let me know. Again, I did not hear back from them. Finally, on Saturday I called them to inquire what was going on, only to hear that they had not found anything. At that point I asked to pick up my boat, only to be told that the gas tank hose was not connected to the engine anymore and that the technician was out. I got frustrated and asked them to reconnect the hose and that I would go by to pick up the boat. when I got there, I was told that I could just put some silicone around the gasket and that could prevent any future issues. I then received an invoice for $1588 that indicated that they had put in 8 hrs of work !!!! on the engine (the price include a 2 hr labor discount)... When checking online the suggested repair price was closer to $ 400- 500 indicating only a couple of hour of work for my particular engine and problem. The whole interaction and charge has completely evaporated any speck of trust that I have for their service at this point.

Five plus five stars for service and expertise. If you have a Yamaha outboard, this is the place…read morefor repairs and new purchases. Beautiful marina and outstanding customer service. Highly recommend if you seeking a new or used boat. They also have a large marina with a pool. Location is perfect for the serious fisherman.

I had an issue with my Mercury outboard getting stuck in forward gear while underway. I had 3…read moredifferent mechanics look at it spent a ton of money throwing "guesses" at it. One was trying to convince me to repower for 25 grand (on a 2004 21 foot boat.) I called Tim at Outboard Exchange, and I'm so glad I did. I towed it there, and he came out, pulled off the top cowl, and found the issue in 30 seconds. (Oil inector arm had been installed wrong, causing throttle plate to get stuck open.) He fixed it immediately. Devan (in the office) was so sweet. She took a ton of notes from my first phone call and gave all the info to Tim, so he was ready for me. I just never expected he would figure it out in 30 seconds. I will use Outboard Exchange for all my service needs. I'm hugely thankful.

I recently worked with Tim at Outboard Exchange for the rebuild of a Saltwater Series Yamaha 250 OX…read more66. From the start to completion, Tim and his office could not have been more helpful. Tim explained the root cause of issues and diagnosed the reason for my engine failure. During the rebuild process, Tim kept me up to date on the status of all progress and even made suggestions to pro-actively replace specific wear items and parts that could down the line cause additional issues. Fuel injectors were professionally cleaned and upon getting my motor back, it once again runs as good as it day from the factory. From an economic perspective, rebuilding proven two stroke technology was a great decision and so far I am thrilled with the results. I would recommend anybody to Outboard Exchange as Tim provided informed feedback about our rebuild, a detailed list of all parts/costs and got us back on the water for a fraction of the cost of new 250.

Serge has been my go-to guy for fiberglass repairs, bottom work, and shrink wrapping. His gel coat…read morework is unnoticeable from the surrounding areas. I look forward to seeing him in his new facility, where I'll have more significant work done.

Contacted Sergey about detailing compounding and waxing a 26 ft RV They came to my house to…read moredo the job, initially it looked great however within a couple of weeks all the oxidation started to bleed through the wax they put on showing all the swirling from it. I contacted him several times to no avail he would not come out to rectify the problem. I do NOT recommend this service at all! Very poor job overall!

My cousins and I had the pleasure of visiting Three Belles Marina Café today, and it was an…read moreexperience we'll remember. From the moment we walked in, we were warmly welcomed by two wonderful hostesses, Bree and Rachel. They were friendly, attentive, and truly went above and beyond to make us feel at home. A special thank you to Kendra, the owner, who took the time to stop by our table, introduce herself, and personally welcome us. She even invited us to their upcoming hoedown and shared information about the live entertainment they host throughout the summer. We let her know we were visiting from out of town, but we will definitely keep Three Belles in mind for future trips. The breakfast and brunch menu was outstanding. I enjoyed the salmon on sourdough toast with home fries and a side of bacon, along with hot coffee. It was absolutely delicious. My cousins ordered bacon and eggs with home fries, sourdough toast, iced coffee, and juice, and they thoroughly enjoyed every bite. We had a couple of small hiccups that were actually our own doing, but the staff handled everything with kindness, professionalism, and genuine care. They truly went above and beyond to make sure we had a wonderful experience. Chef Tasha even came out to our table to check on us personally, which was such a thoughtful touch. Chef Tasha, your food was incredible, and your passion for what you do shines through in every bite. Wishing you continued success--only great things are ahead for you! I highly recommend Three Belles Marina Café not only for the delicious food and beautiful marina views but also for the outstanding hospitality. The entire team made us feel like valued guests, and that level of service is hard to find. We can't wait to visit again!

Do not support this place the "NEW " service team is the worst ever!!…read more Ken and Greg are no longer there and the service department has totally fallen apart. No communication with customers!

Buyer Beware. Demanded immediate payment when not discussed, removed boat canvas, repaired but…read morecould not figure out how to reinstall. Tom (owner) also made a big deal out of simple tasks like screwing in a part that had screws on it. A very strange experience. To top it off, he then suggested I buy a new canvas online.

Highly recommend this Motorsports location above all! Tyler in service is the man! Helped me with…read morean issue, had it fixed in 5 minutes! And Kevin is the best salesman! Their customer service goes above and beyond! Thank you!!

I have had nothing but a perfect experience with Scott and his guys. I have purchased over 50…read moremachines in the past 20 years from him. From the cheapest on the lot to some of the most expensive, every time i was treated the same way. I have no complaints and recommend many people to their establishment. All of my friends use them and always throw my name out because of how i rave about them. They have even delivered many of my machines and never charge extra even tho i live over an hour away. I have always been respected and treated as a valued customer. They have earned my respect and business for life. Thanks guys!!! I've included a few pics of machines i have bought over the years

Corey is a true Master at his work. He enclosed my 33 Grady and can't wait to see his expertise on…read moremy 45 Albin Commander. His quality of work and attention to detail is impeccable and the pride in his work is displayed with every job. Keep up the great work Corey!!!

Ct. marine canvas was so easy to work with. I am completely satisfied and Corey is the best!…read moreKathy Tosca

I had participated in a Defender Survey but when it came a time to make a purchase, discovered that…read moreI had neglected to save the discount code I had been awarded. I called Defender Customer Service. They tracked down my participation and told me the code, then took down the order - a Jabsco marine toilet - over the phone, which was delivered a few days later. Thanks Defender!

I've shopped with Defender for many years, and have always been satisfied with the products, the…read moreprice, and the service. That being said, I have found the newer website experience is lacking. The point that comes to mind immediately is the delay when going from page to page created b y the "cloud flare security check". Seriously? What possible danger could there be when moving from "electronics" to "Elecrtonics/navigation" or some such selection? Seriously though,, Defender hits all the high points in this industry.