Nice, professional staff but watch out!...bought a boat from them and motor wasn't working within a…read moreday of picking up the boat. DO NOT LET SALES STAFF TALK YOU OUT OF GETTING BOAT INSPECTED regardless of the size...get the boat and motor inspected!! We were first time boat buyers so big mistake on our part, we listened when salesperson told us only "yachts" needed to be inspected or it is a waste of money...still waiting to get boat repaired and all cost is on us.

I just want to say that these brokers are the most professional people that i was glad to meet, in…read moremy search for the perfect boat. I was able to meet with John in the deep river location and he helped us through the whole process of purchasing a new boat, without the stress from sales to service. Awesome people.

I had an issue with my Mercury outboard getting stuck in forward gear while underway. I had 3…read moredifferent mechanics look at it spent a ton of money throwing "guesses" at it. One was trying to convince me to repower for 25 grand (on a 2004 21 foot boat.) I called Tim at Outboard Exchange, and I'm so glad I did. I towed it there, and he came out, pulled off the top cowl, and found the issue in 30 seconds. (Oil inector arm had been installed wrong, causing throttle plate to get stuck open.) He fixed it immediately. Devan (in the office) was so sweet. She took a ton of notes from my first phone call and gave all the info to Tim, so he was ready for me. I just never expected he would figure it out in 30 seconds. I will use Outboard Exchange for all my service needs. I'm hugely thankful.

the motor I bought in 22 was delivered and supposed to be reconditioned and ready for water. put…read moreit in this spring did not run. took to a repair place they tool the top off and said it was missing throttle cable, some of the parts were broken etc. Outboard Exchange has not called me back even though they said there is a Warrentry on the motor. Run don't walk away from this place. they do not do what they say they do...I am out 2800 on top of the 8k I had to spend on a new motor. total scam!!!

These guys helped us with our dock when it came loose after a freak accident, they were there…read morewithin 24 hours. Used them for service on boat after. Really knowledgeable people and couldn't ask for better service

Serge has been my go-to guy for fiberglass repairs, bottom work, and shrink wrapping. His gel coat…read morework is unnoticeable from the surrounding areas. I look forward to seeing him in his new facility, where I'll have more significant work done.

Contacted Sergey about detailing compounding and waxing a 26 ft RV They came to my house to…read moredo the job, initially it looked great however within a couple of weeks all the oxidation started to bleed through the wax they put on showing all the swirling from it. I contacted him several times to no avail he would not come out to rectify the problem. I do NOT recommend this service at all! Very poor job overall!

Well kept yard, docks in good repair, friendly owners and staff, excellent service. Ships store and…read moregas dock. Best marina on the lower CT River.

Found another boat for the spring, so I am running back here, as it is the place to be. Friendly…read moreservice. Well stocked ship's store. Fuel dock.

We had a great experience with the purchased of a used 2011 Regal 2100 from Petzold's Marine…read moreCenter. Our salesman, Jordan, went above our expectations. He is very knowledgeable, helpful, patient, accessible and pleasant. Petzold's completely went through the boat and they were very honest with everyhing. We have been researching boats for awhile and found Petzold's prices, on used as well as new boats, to be the best around. They really work with you and sell quality boats. Thanks to all at Petzold's!

***FALSE ADVERTISING***…read more I live out of state. I went to https://www.boats.com to look for a boat instead of ordering it from a local dealer. (Due to supply chain issues I won't be able to get the boat made this year.) I've been looking for a specific Starcraft deckboat (that Petzolds currently has in stock) for almost 3 months. Even though they advertise through the internet nationally, Jordan's (Salesman) boss informed him they will not sell to anyone that is not local. The reasoning for this is because they want to service the boat. Bottom line... my money was not good enough for them even when I informed them I wished to purchase the boat. I would give their policy and customer service negative star's if possible. I'm sure Starcraft will want to hear this story as well. ~Wil

I went here to buy a helmet…read more Their selection was decent. Not like a Cycle Gear, but better than most. They had most of the top rated modulars, only missing Schuberth. The tech helped me find the right fit but he could have been better versed in helmet types and sizing, it would have made the experience a lot smoother. They had the model & size in stock that I was interested in, but not the color. I ordered it through them since they had a good price on it and they would be able to get it pretty quick. They quoted Wed or Thurs latest. It was available for pickup Fri. Not a bad experience, just some caveats. Was nice to try on some of these helmets without a long trip!

We had trouble with a chain saw that was not a brand they sell…read more The man in the power equipment repairs department was very friendly and helpful. I didn't get his name but he was behind the computer and a bit older than the others. He explained what we can do to correct the problem, warranty possibilities and even other local repair shops we could go to. Great customer service!

I have been going to Reynolds Subaru for years, so this is not a one-shot visit and review. I also…read morehave two Subaru dealerships closer to where I live. If you are already using another Subaru dealer or you are considering another car (They sell boats too) then it is worth your while to check them out. First of all, the dealership is family-run. Not to sound corny, but I feel like a family member when I walk in. Lol. Everyone I've encountered has treated me with friendliness, respect and professionalism (Ok, there is a bit of humor thrown in too). The car processes have gone smoothly and they have always been under the prices of the other dealers. The service dept has always tried to accommodate my needs. One time I was worried about a short hesitation while driving, and when I called, they told me to come right down to make sure the car was safe to continue driving it. Bobbi has been my salesperson. She has an upbeat, amazing personality. She cares about the sale, but takes the time to get to know who you are and what your needs are. Watch out for her dry sense of humor. Ask her for a good recipe too. Lastly, if you need a quick vacation, the property has a beautiful water view that you can see from the deck-yes, I said deck. You can sit on the deck, along the water or inside-where the treats are. Overall, it's a beautiful environment. I forgot- If you refer someone, you get a nice check in the mail to use for future use. Have to go because my car is ready!

The service department was fantastic…read more I sent in an 05 Legacy GT Limited for restoration/repairs. They were very accomodating, and very receptive when hashing out jobs with the Master Tech. They were very transparent about what was actually needed vs. what would be easier to DIY. Overall, pretty good experience with the service department. Now, for the not so great. The body shop. The quoting was vague, obscenely overmarked, and they were unwilling to even try to work something out for both parties. They didn't want to take the job from the start, but instead of being professionals and simply saying they only really work on insurance claims; they decided to fabricate a bs quote. Don't take your car here if you want body work done, but they are still relatively good for general repair/maintenance.