zero customer service and nickel and dime you to a point of randomly increasing prices to their discretion and how they feel that day.

This place is expensive, puts in little effort, frequently loses items, and are generally rude to their customers. Seemingly once an hour in there someone is complaining about a poorly done alteration or some other issue. Stay away at all costs- you'll be glad you did! read more

This was my first time here. I have denim shorts that had a hole in it by the pocket that I needed fixed. I paid for the repair $13 and a wash $7. The shorts looked rushed - and the sewing was kind of mess. The shorts came back to me unwashed. I understand if they didn't have time to wash it or something but they should have refunded me. Overall a pretty poor experience. read more

Top Hat Tailors & Cleaners - Sewing & Alterations Near Me - Brooklyn, New York

This is a review for their dry cleaning. They are super nice here which is why I give them 2 stars, and they are quite cheap- but after coming here a couple years since they're a block away from me, and getting some mixed results I am looking for a new cleaner. Half of the time it's ok, but I've had shirts come back with random speckled stains like it got splashed w brown chemical, and half the time items just aren't cleaned. Basically if you have nice shit, don't take the risk and come here. read more

I had taken a bridesmaid dress here to get hemmed. I came in and they took my measurements and told me it would be ready in a couple days. I asked how much it would cost and they quoted me $50. I felt like this price was a little steep seeing as how they were only taking a couple of inches off the bottom and I usually pay $25 - $30 for this elsewhere but figured maybe they were going to take their time and do a good job so I agreed. I came back on the day they told me and they asked if I could wait 30 minutes because they still needed to steam my dress and it wasn't ready yet. I left and came back, paid the $50 then took my dress home. This is the "hem" job they did on my dress. They literally took a pair of scissors and haphazardly cut off the end of my dress then steamed it and gave it back to me. I COULD HAVE DONE THAT MYSELF!! This place should be ashamed of themselves. They totally ripped me off. read more

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I had a massive emergency for a beige linen suit that needed alterations in a 24-hour time. I was charged a reasonable fee for the rush service I needed. I had previously taken my suit to Orchard Express, and the alterations were so mediocre that I rushed to get them done here. The lone experience that I had was honestly incredible because they saved my evening. read more

Hands down the best dry cleaners in this area. Michaela and the rest of the wonderful staff are always so attentive. The new renovation is beautiful! read more

do not go here. worst customer service and ruined my coat. the tailoring was so terrible that i had to throw it out. better off having a monkey tailor it! the manager was disgusting when i called to discuss and hung up the phone.. if i could put zero stars i would. read more

I moved to the area a few months ago and was recommended this place. I've gone there a few times for the wash and fold, this past time my clothes came back snagged. Almost all my pieces came back with pulls and one with holes. I get these clothes are used but I also have had these pieces for years and never had a quality issue while washing them until now. I also know which stains and snags are mine since I wear these all the time and which are not, and these are not. I have a pair of pink Lulu leggings I've had and been washing x1 a month for 5 YEARS with no issues. The store took no responsibility and placed the blame on me for bringing them in already in this condition. The three associates also circled around me screaming at how it's not their fault when I just came to show them what happened to my clothes. No sympathy or responsibility and will not be coming back, and don't recommend others to come either. I'm all for supporting small businesses but the lack of respect and ownership is not professional. read more

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I brought a NEW leather skirt to be tailored. I picked it up last week, and it was damaged! I went back today to see what can be done but all I got was gaslighting. They told me that my bag did the damage (like WTF? Does that make any sense??) and that nothing could be done. No apology, no refund. VERY UNPROFESSIONAL. GO ELSEWHERE!!! read more

The best dry cleaner around! The owners are incredibly kind, and they've made this a true staple of Williamsburg. This is just not another corner spot. They do an amazing job in a timely manner and it's really a delight to be their customer because it's such a friendly neighborhood vibe. Love this place! read more

Best dry cleaner in the Williamsburg area! Prompt dry cleaning and great quality complemented by fantastic service.

Such a bummer to have to write this. Been going to this dry cleaner for 15 years. Asked them to put a zipper in my jacket. Quoted me $50 which was high but decided to pay it. It was sewn poorly so I asked them to try again or give me a discount. Came back. Still crookedly sewn. Rather than discuss with me it was tough to make it straight and give me a discount, he raised his voice and told me I didn't know what I was talking about and that it was perfectly straight. Upsetting and sad. See photos. I'm sure their business will be fine after this since they're the only dry cleaner around. And they are usually pretty good. There are worse problems in the world, but I wanted them to know that loyal customers should be treated with more respect. Any customers should be respect treated with more respect. Being rude isn't the answer. read more

Top Hat Tailors & Cleaners - Sewing & Alterations Near Me - Brooklyn, New York

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Absolute best! I have no doubt when I take my clothes there, expert tailoring and great service.

In a word, don't go here for tailoring. Period. I went for years: the dry cleaning was totally adequate as long as you didn't have any delicate clothing or jobs. The tailoring, under the old tailor, was totally fine especially given the very fair price point. The new tailor is a disaster. He overcharges, communicates unclearly (it's not a Spanish language issue as I speak Spanish; it's a poor communications skills in any language issue), and, when the requested work is not done, refuses to fix it without charging you more. I brought in three pieces last week--two dresses, one skirt--and he charged me 130 dollars. Which is a lot for a local tailor (a lot more than his predecessor, I might add), but I was willing to pay for work done well. Which it was not. None of the dresses were shortened or taken in according to my specifications. When I pointed the errors out--it was a nightmare that I had to bring all three pieces back in, especially as I'd hoped to wear them to a weekend event--I was told they'd charge me 15 dollars per piece to "fix them" since they claimed they'd done what I'd asked. Which was simply not true. So not only have I wasted 130 dollars but I've wasted my time. A totally nuts way to run a business: no accountability, no quality of service. I might add that, while I was there, two other people came in with issues with their dry cleaning. I repeat: Don't go here. read more

Top Hat is the best in the neighborhood! The owners are so friendly and work very efficiently. Great result every time and delivered with a smile. 10/10 would recommend for wash and fold, alterations, or dry cleaning. Thank you Top Hat :) read more

Quick turnaround from literally the nicest owners. Right off the Lorimer L with later hours

if i could give this place negative stars i would. they put my clothes in a plastic bag soaking wet and when i got them back they were still wet and there was black and red mold all over my clothing. they refused to take responsibility for it, argued with me and were talking shit about me in another language and on top of all that- THEY CHARGED ME TO CLEAN THE ITEMS AGAIN. the items didn't come clean and now my clothes are ruined. don't come here. the pictures are after their attempt to clean their mess. read more

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Did they stitch up the pants I brought in? Yes. Did they fix up the coat with the weird arm flaps? Yes. Could I have done the same job if I took on sewing as a hobby for about a week? Absolutely. Overall they did an OK job, nice people, seems organized and all, but I wasn't thrilled with the quality of what I got back. read more

If you want your clothes back, don't drop them off here for wash and fold, chances are they are not coming back. They have lost a whole bag and were rude and disrespectful enough to say it only happens to us?! Store owners should read their reviews online, maybe it will help them remember how many customer's clothing they have lost???!Things can happen and approaching the situation maturely and professionally can make all the difference. STAY AWAY!!!!!! read more

I dropped off a red, vintage DVF wrap dress to be dry cleaned. When I returned to pick it up the dress had somehow been turned to pink. While that in itself is disappointing and frustrating, what happened next was even more so. While I explained to the woman at the counter about the discoloration and showed her a photo of me in the dress a week prior (granted it wasn't the best photo, but it did the job), a man stomps from the back of the store to the front and proceeds to tell me that I am wrong. That this dress was always pink and that he dry cleans 100s of dresses every day. At first, I calmly explain to him that this dress was not pink a week ago. I show him the stitching on the dress, which somehow is still red. And I show him the photo. He then gets nasty. He raises his voice at me. He stops to ask the woman at the counter (in Spanish) if this is my first time here. Nice touch Sir, but I can speak Spanish too. And then he yells at me some more. I then, not so calmly anymore, tell him I have been coming here for over a year and a half. I've been nothing but pleasant the entire time. That I am not paying for this. This is not how you treat your customers. I will never come back here again. And that he should look for this review on yelp. Had he been the least bit apologetic, or offered to pay for the dress (which is what a good business would have done) this review would have turned out completely differently. I have emailed DVF customer services to see if there's anything they can do to restore the dress to its original color. I've also asked them for an invoice for the dress in the event that they can't fix it. If that's the case, I will be returning to the dry cleaners for reimbursement. Stay tuned. read more

I'm the first to review this place! hurray! I got a pair jeans for my birthday. I like the jeans very much, but the length of them was too long. I went to Yelp for help. I scoured Yelp for reviews of tailors/alteration shops in the Brooklyn area and I found a dearth of reviews. So, I decided to take a chance, to be adventurous, to help the Yelp community in the area, by branching out to the hinterland of un-reviewed tailors/alterations shops with my highly-valued Birthday pants...this is their story. The story of my birthday pants... The outside decor of Top Hat Tailors & Cleaners had a sun-bleached, weather-worn exterior that spoke of its years of existence and dare, i hoped, wealth of experience hemming pants. I entered. As the Korean Soap Opera blasted from an unseen television, the clerk took my order and safety-pinned my pants to the length I asked for, i immediately felt confidence in her abilities. "This middle-aged woman has seen and cut a lot of pants" i thought to myself. She quoted a price to me "8 dollars." I said, "deal!" she said "come back Friday" (two days) i said "thanks." Our dance complete, i made my way out of the store and trodded back to the one bedroom apartment i call home. Friday comes. I arrived in the afternoon, hoodie over my head as i brave the 312 foot walk from my apartment, and enter. the now familiar, yet ignored, Korean Soap Opera speaking to no one, yet i know keeping my pants company there the last two nights, welcomes me inside. "i've come for my pants" i say. she says "ticket." I hand her my ticket and within mere minutes, she produces my newly hemmed birthday pants. I couldn't wait to try on my pants, as i bounded home over potholes and puddles, all the while, clutching my newly altered jeans, i wondered how they would fit me, if Top Hat Tailors & Cleaners would, could live up to my expectations, and i would like to let the world know... they did. i, Mark B, do declare this formerly unyelped, perhaps unpatronized establishment, safe for all yelpers, anyone on the internet for that matter, in the greater Brooklyn area, to rest assured that they can bring their items here for alterations and receive them back in the condition they desire in a reasonable amount of time, and for a reasonable price. "A-OK" read more

I don't really understand all the bad reviews for this place. It must have come under new management or something in recent years. I've only come here for tailoring. They're pretty much the only one near Lorimer that does that, but luckily, they do it well. 3-day turnaround for three stitch-ups and two fill zipper replacements. Costs are standard (replacing the entire zipper for a dress will run $15-20 anywhere). Everything came back pressed and flawlessly altered. Extra star for customer service. The lady who works here is one of the friendliest I've met in NYC. I kept getting delayed at work, and ended up coming back about a week after I wanted to. No comment or complaint. I'll definitely be coming here whenever I need clothing dry cleaned or altered. read more

I took a coat in with a clear salt stain, pointed it out to the woman at the counter and she marked it with a sticker. This clear exchange of information about the stain should have been enough to remove it. However, when I went to pick up the coat it still had a huge salt stain, right on the but, from where I fell. Even though the price is cheap its not worth paying if nothing gets done. I am still looking for a decent dry cleaner in Williamsburg. read more

Five stars for being shown for a nano second in an episode of the Flight of the Choncords (Actor episode) at 2 min 44 seconds into the show. Jemain gets a card from a semi professional actor who hands over a biz card. Jemain exclaims that the card is that of a cleaner! Actor asks that he look at the back. You can stop the DVD, and see this cleanser's name, telephone and address. Hilarious that they would pick this joint. read more

Interesting to see a comment below about another beautiful designer dress being ruined by discoloration. Same thing happened to me today. I brought in an Isabel Marant dress to be cleaned and when it was returned to me the white parts of the dress were completely yellow. Everyone at the shop denied that it was their fault. They said the dress was yellow when I dropped it off. This is my favorite dress, it was so beautiful and now it is completely ruined. No one offered to accommodate me in any way. I asked for the $10 back that I paid to have it cleaned (ruined) and that was it. I can't believe in such a business it's so easy for them to shirk responsibility and place blame on me. It is so sad to lose my favorite dress and also to be yelled at for brining someone's mistake to their attention. Lesson learned: don't bring nice things to a shitty cleaner. read more

I dropped off a pair of pants to have the waist let out a bit on Thursday. I said I needed it back "early next week". She said "You can have it Wednesday". Since I was leaving for a wedding early Thursday morning, that was cutting it a little close, but OK, no problem. I returned Wednesday morning, paid my $8, picked up my pants, and returned home. I tried on the pants. They had not been altered at all. They were exactly the same. I called and she said "Bring them back". I did, and she didn't apologize or comment at all, just said, "Come back tonight." I came back in at 6pm and she handed them back to me, again without comment. This time, they had been altered (very professionally). I have NO IDEA what happened in the 5 days they just sat there not being altered, or why they were returned to me unaltered. I'm glad they fixed the problem, but I would have appreciated an explanation and apology, at the very least. Thank you for fixing the problem. Please improve your customer service. read more

Was in a pinch to get a suit ready for a shoot. They were happy to have it back to me by the afternoon. Super friendly and on time!

Pretty great place for alterations. Well-priced and the end product has always been exactly what I asked for. They've probably done ~15 pieces for me over the past 2-3 years. 1/2 of those have been major alterations (ie. "This dress is 2 sizes too big..."). Also, they're genuinely nice and accommodating. read more

Best dry cleaners in N. Brooklyn, hands down. Great with rushed jobs, never lose things, and great with getting stamps off. People who work there are extremely friendly. I don't live that close, but go there because it's the best in the area, and I've had a fair amount of trial and error over the last 2 years. read more

So good and so fairly priced! Under priced for the end result if you ask me. Got major alterations done to a dress I needed two days later. $30 and it fit me perfectly! They had it done the next afternoon. Highly highly recommend for fair priced AMAZING alterations. read more

Had to rush a suit tailoring for a job interview, staff was adorable and quick to help. I was told two days and when I called the next day to check up, they already had it finished. "We had a feeling you'd need it quicker for your interview Mr. Karl!" That's service. And It looks great for the interview. I'll be coming back. read more

Went to this dry cleaner maybe a handful of times. Out of the 5 times I've been there: --They ripped my blouse, I had to bring it back to have them fix it --I asked them to sew up a rip in my coat's lining (and I paid for it). They only dry cleaned it, the rip is still huge. Now I need to bring it back tomorrow. My advice is to CHECK YOUR CLOTHES CAREFULLY BEFORE you take them home. I'm going to have to wait another week now before I can wear my coat. read more

The staff are wonderful and attentive to my needs. I asked them if they could dry clean a shirt shorter than normal and the kind woman made it happen. The cleaning and alteration is outstanding. I will never go anywhere else in this neighborhood. It's the best service in the area and in my experience in NYC. read more

Do you have expensive clothes you've kept in good condition for years? If you do, don't expect you'll still have them after using this place for your dry cleaning or wash and fold. The amount of items they've lost of mine is a crime. Don't do it if you have nice things and like keeping them. read more

The woman at the counter is the nicest woman in the history of people. Super kind. Insanely friendly. I showed up too early to pick up my order (my fault) and she apologized profusely and fast tracked it so I wouldnt have to wait long. I had a really nice dress tailored because it was too long and I was nervous because it was so expensive and I didnt have time to get a new one if something went wrong. The alterations were perfect and fast and reasonably priced. I'll only use these guys moving forward. read more

they have been 5 star with me so far, 3 years running, free pick up and delivery, huge orders done quickly, great tailoring. I still use them even though I have moved to Ridgewood, and they pick up and deliver out here. $20 for zipper replacement is a good deal, btw. As far as designer clothes being ruined -- hmmmm, they clean my helmut lang archive that is 20 years old, as well every new designer piece. Those clothes are still box fresh. I suggest you read the cleaning instructions on your clothes before you take them to any conventional dry cleaner--many delicate items can't actually handle dry cleaning. If you have something that may fade, that's hand wash or CO2 cleaning. read more

I took my moms ancient jacket here which was ripped in all different places and pieces. I was skeptical about it ever being fixed because it was a really delicate material. They charged me $45 to do the whole thing (rips in inside lining & on the outside) and did a really good job! Very pleased and good value. read more

This is my favourite cleaner in the neighborhood. The owners are incredibly friendly and reliable. They take care of my cleaning quickly, meticulously and at a great price. I've never been disappointed. Their convenient location next to the subway is unbeatable. I highly recommend Top Hat!! read more

For years I've been using them. Very nice. They really take the time to make a suit fit right. Without over charge.