Came here right after work to grab a pup-cake for my dog for his birthday. Even though it was…read moreduring 5 o'clock traffic, I was pleasantly surprised to find it not busy. Everything was fully stocked and easy to find. Even though I didn't need any help, I did see a lot of employees helping other customers out. The cashiers were quick and proficient checking you out. Loved that there was a lot of parking.

I would give a zero. we lost our house in Helen and had to…read moreput our dog in a rover sitters hands. upon pickup, he was covered in some kinda gunk from "perfume" and he stunk Also like poop. We took him here to try and get him washed bc no one else will take him if he smells like this. They tried to tell me he was all matted, but it was just the 1000 lbs of perfume dunking up his hair. I offered to cut them out myself (the imaginary mats) the manager and what I assume was some sort of receptionist Were rude, unhelpful and aggressive. all we needed was some help after a terrible two weeks of homelessness. Please consider going somewhere else where people actually are trying to help those of us in a terrible situation. *I have never left a yelp review before.

We usually bring our (not so little) baby here to get his food and a nail grinding. When we walk…read moreinto the grooming area - making sure there were no other dogs inside - we were greeted by some of the groomers. At first we were communicating by talking across the room, seems a little unprofessional. Once we told them what we wanted they told me that another groomer is coming in at 4 and she will be the one handling the grinding (it was like 3 minutes from 4 o'clock), so we took Rocky out and went to look at some food. We had him on Blue Wilderness (Salmon) but the vet told us to maybe switch it up to another brand that is limited ingredients since he does have allergies. We were looking through the store and only found a handful of brands that I would actually feed my dog. We decided not to purchase our food here because 1. The vet suggested Taste of the Wild (which they did not have), and 2. We felt the food they provided was not up to par with someone we would want to give him. By this time, it was already after 4. About 4:10. So we walk back to the grooming area, and there she is (about to call us). Anyways, we leave him there and I took the receipt - which I had to ask for so I could pay - to the register. There was only one register open (out of the three they have) and I was the third in line, which is not a huge wait for me. But it was a holiday week, and fairly busy... Anyways, after a few minutes another register opens up but two people hop in that line. After what seemed like forever - my line started to move - YAY! But the person in front of us, had quite a few items to purchase and the cashier was complaining about how slow the computer was... We decided to move to another register (which had two other people), but actually went quicker than the first one we were in. I check in on YELP and received a $5 coupon for the salon, so I show them and it felt as if they have never seen this coupon before. The gentleman working did not know how to put the coupon in, so he grabbed another employee and she was a little confused so they got a manager. I would think that if they have a coupon out, they would make sure their employees know how to ring them in correctly - or at least know about the coupon. Anyways, I saw Rocky getting lowered so I told my fiance to grab him while I finish and pay. This whole time, the first register STILL had the same guy... I would think being a couple days before a holiday they would be well prepared and staffed accordingly. We ended up going to another pet store to buy his food, which is a little more expensive but healthier and better ingredients. I think next time we will go to another pet groomer and see if they are better. P.S. I have been here several times, and this is the worst visit. They are usually quicker and less of a hassle.

Incredibly disorganized with poor stock of items; Sales associates could not be found to assist. We…read moredid not feel safe in the parking lot; - Lots of criminal activity. Cashier was disgruntled and made it obvious she did not want to be there. What's the use of complaining anymore. Watch out for crazy dogs running through the aisles.

Quite the Contrary; - I thought the Customer Service was pretty good. Staff were friendly and…read morehelpful towards me. Staff are very knowledgeable and overall helpful and kind. Large parking lot with plenty of easy in and out Parking; They are conveniently located nearby Ikea; I just needed to pop in for a "Replacement" Beta Fish and some Beta Fish food.

Terrible customer service was trying to buy a leopard gecko but I'll just take myself to Petco....read more

Fourteen years and now in a house? Yes, time for an update…read more Four cats and a 70 pound dog go through a lot of food. Most of the time, we're buying it from Chewy who do a great job. Sometimes, they're spendier and so I am buying stuff from PetSmart. This one is closest to home and it's a good store. Organized, prices are clearly marked and there's almost always plenty of the specific food that my fur babies like. There's also usually a deal. The store is clean and bright. The staff here are kind and helpful. And you can bring your dog with you to shop. Not that I would - Phoebe is a handful outside the house! Join the rewards program and earn credits you can use on future purchases. [Review 182 of 2025 - 4089 in North Carolina - 23746 overall]

The worst experience I've ever had going to a pet store to buy fish…read more The person working in the fish department wanted to go home so he discouraged me for buying a new tank and didn't even catch the fish that I wanted because he wanted to go home and didn't have time I complain to the front counter and was ignored

Asked for a medium length grooming and was shocked to see my dog shaved in the beginning of winter…read more Terrible job definitely will not use this place again

We just moved from Arizona this summer and I needed to find a new groomer for my dog. We used…read morePetsmart previously and had a great experience. I was sad to leave our previous groomer, but after coming here just ONE time, I was so excited. Kayla groomed our dog and she has never looked better. We used to take our dog once every three months, but because of how phenomenal Kayla and this location was, we started bringing her in more frequently. Kayla very clearly LOVES what she does and this location has the sweetest staff here.

Patrick has a great shop and provides excellent customer service. His offerings for your pets are…read morewide enough to fit into any lifestyle. Highly recommend this shop.

Small store and has the food I want for my pets most of the time! Good hours of operation, wish…read morethat it would be open 1/2 day on Sundays!!

Looking for snakes ? Try this place !…read more The shop attendants were all extremely helpful and spent several hours letting us hold different snakes until we found the right one, taking the time to explain the differences and care routines. There's also a great variety of stuff eccentricities to look at.

Buyer BEWARE!! Don't purchase fruit fly cultures. They are mold ridden, full of mites and…read moreoverpriced. Very disappointed. Will take my money elsewhere.

Tiffany's is the best and they always make Tyson so cute…read more Make sure to book with them, easy to schedule and everyone is super nice.

did a terrible job on my dog the grooming was so bad…read more I'll never go there again And the owner, Joe was very rude

I've been brining Lou here for almost a year and a half. He's boarded here I would say at least…read morefive times. He's also had about three hair groomings as well. My experience has always been great here. The front desk staff are all friendly and easy to talk to. It's always been easy to schedule drop offs and pickups. There have never been any unexpected surprise charges or anything like that. I love that the staff here ask questions about how to care for Lou but are not overkill when asking about his needs. I've been other locations and they insisted on going through a long questionnaire with me every visit on specifics about his care. And I'm the type of owner and Lou is the type of dog that it's like look - we're easy! Feed him, keep him safe and tell him he's a good boy. We'll both be happy! I do fully recommend this location for boarding or hair trimming. They have been great.

Absolute Failure of Care: Unauthorized Injury and Mismanaged Play…read moreI am writing this review as a serious warning to other dog owners. My experience with Camp Bow Wow Matthews was unacceptable, resulting in injury to my 10-month-old puppy and a complete failure of service on a follow-up visit. Incident 1: Unauthorized Procedure Resulting in Injury On his first visit, my 10-month-old puppy was subjected to an unauthorized nail trim that I did not request or approve. When I picked him up, his toenails had been cut down below the quick on multiple toes and were bleeding profusely. This indicates a severe lack of care and training, compounded by performing a painful procedure without owner consent. I complained to the staff immediately about the pain and distress this caused my puppy. Incident 2: Mismanagement of Play and Unapproved Confinement Despite the initial injury, I gave them the benefit of the doubt and brought him back. I picked him up to find he had been isolated and crated for the final three hours of the day. The staff claimed this was because he was "targeting a puppy." I reviewed the video footage they provided and confirmed that the behavior they labeled as "targeting" was clearly rough, energetic play--not aggression. For a professional daycare facility, misinterpreting normal puppy play and confining him for three hours instead of actively managing the group or separating him into a smaller, supervised area shows a complete lack of necessary skill and accountability. The combination of causing a preventable, unauthorized injury and then failing to provide the core service (socialization and supervised play) demonstrates a serious lack of professional care and judgment. I requested a full refund for both failed services. I strongly advise other pet owners to find a different facility that prioritizes the safety, accurate behavior assessment, and well-being of your dog.

Brittney is so good and patient with both of my Doodle boys. One is very anxious about grooming,…read moreand the other gets antsy. They always look and smell great after a visit with Brittney. Before Brittney, my more anxious buddy would skip a couple of meals after grooming. With Brittney, he seems less afraid and is fully able to go on about his normal routine immediately after. Such a relief to have found someone who puts my curly guy at ease! I posted before and after pix below in case it helps.

My Doodle looked great, and the groomer was patient and allowed my puppy to settle in with her…read morebefore taking him back. I appreciate that because he is a nervous little guy.