We usually bring our (not so little) baby here to get his food and a nail grinding. When we walk…read moreinto the grooming area - making sure there were no other dogs inside - we were greeted by some of the groomers. At first we were communicating by talking across the room, seems a little unprofessional. Once we told them what we wanted they told me that another groomer is coming in at 4 and she will be the one handling the grinding (it was like 3 minutes from 4 o'clock), so we took Rocky out and went to look at some food. We had him on Blue Wilderness (Salmon) but the vet told us to maybe switch it up to another brand that is limited ingredients since he does have allergies. We were looking through the store and only found a handful of brands that I would actually feed my dog. We decided not to purchase our food here because 1. The vet suggested Taste of the Wild (which they did not have), and 2. We felt the food they provided was not up to par with someone we would want to give him. By this time, it was already after 4. About 4:10. So we walk back to the grooming area, and there she is (about to call us). Anyways, we leave him there and I took the receipt - which I had to ask for so I could pay - to the register. There was only one register open (out of the three they have) and I was the third in line, which is not a huge wait for me. But it was a holiday week, and fairly busy... Anyways, after a few minutes another register opens up but two people hop in that line. After what seemed like forever - my line started to move - YAY! But the person in front of us, had quite a few items to purchase and the cashier was complaining about how slow the computer was... We decided to move to another register (which had two other people), but actually went quicker than the first one we were in. I check in on YELP and received a $5 coupon for the salon, so I show them and it felt as if they have never seen this coupon before. The gentleman working did not know how to put the coupon in, so he grabbed another employee and she was a little confused so they got a manager. I would think that if they have a coupon out, they would make sure their employees know how to ring them in correctly - or at least know about the coupon. Anyways, I saw Rocky getting lowered so I told my fiance to grab him while I finish and pay. This whole time, the first register STILL had the same guy... I would think being a couple days before a holiday they would be well prepared and staffed accordingly. We ended up going to another pet store to buy his food, which is a little more expensive but healthier and better ingredients. I think next time we will go to another pet groomer and see if they are better. P.S. I have been here several times, and this is the worst visit. They are usually quicker and less of a hassle.

I would think 3 times before I ever took my pet here for grooming. They will mistreat your pet and…read moreso called female manager of grooming is the main problem and that quack ought to be fired because she represents the worst in petcare. My dog looked like a goat when she came out of that place and the excuse from them was that my pet didn't want them to trim her! Anywhere else I took her had no problem but that PetSmart Groomery is a joke!! To top it off she handed me a bill for $65 for itSo the next day I spoke to the store manager who refunded my money and offered me free treats to make up for the way me and my pet were treated. He said he would take care of the grooming manager too and I hope he fired her stupid azz.

Quite the Contrary; - I thought the Customer Service was pretty good. Staff were friendly and…read morehelpful towards me. Staff are very knowledgeable and overall helpful and kind. Large parking lot with plenty of easy in and out Parking; They are conveniently located nearby Ikea; I just needed to pop in for a "Replacement" Beta Fish and some Beta Fish food.

Terrible customer service was trying to buy a leopard gecko but I'll just take myself to Petco....read more

Fourteen years and now in a house? Yes, time for an update…read more Four cats and a 70 pound dog go through a lot of food. Most of the time, we're buying it from Chewy who do a great job. Sometimes, they're spendier and so I am buying stuff from PetSmart. This one is closest to home and it's a good store. Organized, prices are clearly marked and there's almost always plenty of the specific food that my fur babies like. There's also usually a deal. The store is clean and bright. The staff here are kind and helpful. And you can bring your dog with you to shop. Not that I would - Phoebe is a handful outside the house! Join the rewards program and earn credits you can use on future purchases. [Review 182 of 2025 - 4089 in North Carolina - 23746 overall]

Grooming services= Negative stars. You get what you pay for. Pretty sure they allow anyone with no…read moretraining or dog knowledge whatsoever to groom. My own fault for trying to save some money this time and took my pup there for a full groom. Got very unlucky with the groomer that was available that day. First red flag-- they did not contact me to come pick my dog up for over 6 hours. If you don't have time to provide adequate service in adequate time, do not accept more appointments in the first place! When I came to pick said dog up, all groomers were standing outside on the sidewalk rippin a heater. So I had to wait for their smoke break to be over for several minutes before anyone came inside to assist. Cut was subpar-- could barely tell anything was done. Whatever, fine. I had already made up my mind that this was the last time coming here. Fast forward two days later and my dog is yelping the most high pitched scream I've ever heard her do as something brushed against her leg. When I tried to look at it more closely, she yelped more and proceeded to run away and hide in the closet. I knew something was really wrong. Vet visit next day + X-rays because the screams were so bad that I assumed something had to be broken. She had to be sedated as no one could come anywhere near her leg without her losing it. Scan showed some inflammation around joints and potential tears but could not be confirmed without more advanced equipment. Home with mild pain meds and ordered to rest. Few days later, meds seem to have kicked in enough to where dog is allowing me to more closely inspect her leg area. As I do, I'm able to feel down deeper into the fur with my fingertips. It's then that I notice bumps, scabs and lesions. Bring her back to vet next day for them to examine because I suspect that these skin irritations are actually the source of pain, NOT the inflammation or that there's potentially a ligament tear. They have to shave a big patch off her leg because the skin is infected so badly. She had a bad case of dermatitis/ hot spots that spread like wildfire. That leg area was the worst, but there were lesions and scabs all over her body. Do you know one of the main causes of this?? = Dogs becoming wet for long periods of time. As in when unskilled groomers wash a dog and leave them wet for hours without drying them which I'm betting money-- is what happened here in this long winded story!! Irresponsible. Cost me over $1k in vet bills and meds to treat this. And was obviously super painful for my dog. In summary if you're still reading lol--- DO NOT TAKE YOUR DOG TO THIS DUMP FOR GROOMING SERVICES. And no, I'm not going to name names because honestly like I said-- I think they just hire anyone. And that young woman couldn't care less nor does this store. She's probably working at dollar tree next door now (no shade I love that store). My point being, naming them is useless. And that concludes tonight's bedtime story. Sleep well, kids!

Asked for a medium length grooming and was shocked to see my dog shaved in the beginning of winter…read more Terrible job definitely will not use this place again

We just moved from Arizona this summer and I needed to find a new groomer for my dog. We used…read morePetsmart previously and had a great experience. I was sad to leave our previous groomer, but after coming here just ONE time, I was so excited. Kayla groomed our dog and she has never looked better. We used to take our dog once every three months, but because of how phenomenal Kayla and this location was, we started bringing her in more frequently. Kayla very clearly LOVES what she does and this location has the sweetest staff here.

Patrick has a great shop and provides excellent customer service. His offerings for your pets are…read morewide enough to fit into any lifestyle. Highly recommend this shop.

Small store and has the food I want for my pets most of the time! Good hours of operation, wish…read morethat it would be open 1/2 day on Sundays!!

I want to start by saying the owner/ employees are all super nice and willing to find you what you…read moreare looking for /need. We went in on a Sunday and I have to say I'm used to animals and pet stores having worked at Petsmart for a year. If you have asthma please be careful because the smell is a bit strong/guffy. I liked the variety of items from live plants, tanks, bio actives, feeders, supplies, etc. so that was awesome. I was less impressed with the chaotic nature of the shop. Lots of animals everywhere, not sure which were store sold versus part of the rescue and rehab portion of the store. (Love that they do rescue) Not sure if they just don't have a back room to keep supplies but a lot of store use items were on the sales floor so it just seemed a bit chaotic and disorganized unfortunately especially with a lot of empty used tanks randomly stacked in some areas. The other really big down side for me was their prices. A rescue crested gecko was about $190 I believe and there were others cresties that lechies, or larger lizards but they seemed high. The other high price was dubia roaches, which were .50c each at $10 only getting me a 20 count for mediums (1inch ish). I support small stores like this but was bit of a disappointment.

Buyer BEWARE!! Don't purchase fruit fly cultures. They are mold ridden, full of mites and…read moreoverpriced. Very disappointed. Will take my money elsewhere.

Tiffany's is the best and they always make Tyson so cute…read more Make sure to book with them, easy to schedule and everyone is super nice.

did a terrible job on my dog the grooming was so bad…read more I'll never go there again And the owner, Joe was very rude

Absolute Failure of Care: Unauthorized Injury and Mismanaged Play…read moreI am writing this review as a serious warning to other dog owners. My experience with Camp Bow Wow Matthews was unacceptable, resulting in injury to my 10-month-old puppy and a complete failure of service on a follow-up visit. Incident 1: Unauthorized Procedure Resulting in Injury On his first visit, my 10-month-old puppy was subjected to an unauthorized nail trim that I did not request or approve. When I picked him up, his toenails had been cut down below the quick on multiple toes and were bleeding profusely. This indicates a severe lack of care and training, compounded by performing a painful procedure without owner consent. I complained to the staff immediately about the pain and distress this caused my puppy. Incident 2: Mismanagement of Play and Unapproved Confinement Despite the initial injury, I gave them the benefit of the doubt and brought him back. I picked him up to find he had been isolated and crated for the final three hours of the day. The staff claimed this was because he was "targeting a puppy." I reviewed the video footage they provided and confirmed that the behavior they labeled as "targeting" was clearly rough, energetic play--not aggression. For a professional daycare facility, misinterpreting normal puppy play and confining him for three hours instead of actively managing the group or separating him into a smaller, supervised area shows a complete lack of necessary skill and accountability. The combination of causing a preventable, unauthorized injury and then failing to provide the core service (socialization and supervised play) demonstrates a serious lack of professional care and judgment. I requested a full refund for both failed services. I strongly advise other pet owners to find a different facility that prioritizes the safety, accurate behavior assessment, and well-being of your dog.

I have used various camp Bow Wow locations, but this location has become my primary whenever I have…read moreto board my pups locally as this facility accepts dogs under 10# (not all locations accept under 10#). The process is typical for Camp Bow Wow of requiring new-camper interview prior to board/day camp. The interview process requires the pawrent to stay at the facility approx. 30 minutes while your pups' temperament/socialization skills are evaluated. If given the green light, pup is required to stay for a few hours of play. Staff is very helpful and caring towards the pups. They are also very efficient with the check-in/out processes. The facility seems clean and well -organized. There is an adjacent parking lot. Reservations and sharing records is now very easy via the Camp Bow Wow app, which also allows you to view your pups while they are in the playrooms and establish reservations with any of the camp Bow Wow locations. This location is quite a drive for me, but I have yet to find any other place who I trust to care for my precious pups when I have to be away for several days!