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    PetSmart

    2.5 (51 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

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    Reviews With Photos

    After grooming
    Natalie C.

    I am usually pleased with the grooming department. I was concerned with this last visits that the had white "powder like" residue. I'm not certain if that was pet dander. But all in all decent job. I like that I can pay through the app. The store is always busy and everyone is helpful. The pet training was a joke. He's just as unruly as he was before! The instructor was all over the place. She was leaving. So that could explain that...

    After first grooming from Petsmart
    Kiana Y.

    I'm a new dog owner and I decided to come here for all of my puppy's needs: vet, grooming, and shopping. There's some really nice staff here, but every time I pick him up after drop off, he's really scared and almost too excited to see me. He's only five months, but we've been going here the past two months. The store can be hectic with only one register open on a busy Saturday. I was pleased with his first grooming, but was confused with some up charges. The gentleman in the grooming department said that the Puppy Bath and Brush (which includes everything on the website) does not include anything except for the bath, blow dry, and ear cleaning. I didn't make a fuss about it, but I'm not sure that my puppy will return for a grooming, but Banfield is his Vet still.

    Quin F.

    I scheduled a grooming appointment for my dog on Sunday for today 8/16/23 at 1:30pm (appointment confirmation email attached). I leave work and arrive at PetSmart at exactly 1:30pm. Upon arrival all employees are confused and stating that they don't have 1:30pm appointment for today. One employee steps forward and tells me that my appointment was for 10am. I tell her no that's incorrect. She then pulls up the system where it shows a 10am appointment. She goes on to say, it was booked online, we called you and no one changed your appointment but I can rebook you; we can't take you today because we are closing early. First no one called me. Second my appointment was clearly changed by PetSmart without notifying me. Third it was a huge inconvenience to leave work and arrive for my scheduled appointment just for service to be refused. Fourth the employee gave inaccurate information which I was able to confirm once I left PetSmart and reviewed my emails. I allowed the rep to reschedule my appointment, however I'll be canceling that appointment. This is the third time I've had an issue with this location and this was the last straw for me.

    Adrian P.

    For the most part, I've always had good experiences with Petsmart and their grooming department with my old dogs (not this store). We recently got a new puppy and took her in for grooming. Angela groomed Gigi, and she was great. I pegboard purchased a puppy guide from Petsmart, in it, there is a coupon for a free pup bath and brush. I intended to use it for Gigi's bath. I also decided to add services like grinding her claws and to have her Trimmed. I was told that since I added the extra services, I couldn't use the coupon for her bath, which I didn't understand. I 100% was prepared to pay for the extra services but could understand them not honoring the coupon for the bath. I'll most likely never take Gigi there for just a bath. I can bathe her between Trims. So basically, I can never use the coupon if I add other services. I don't find that fair and takes away from the puppy guide value.

    Best.  Trainer.  Ever.
    David H.

    This place is a complete dumpster fire except for Monica. Actually plenty of people working in the grooming salon are great. Some dogs had a poop party out front. Fairly quickly someone on the staff cleaned up the poo. The salon has dogs peeing all over the floor when they get in there. The staff does a good job cleaning it up. There are some great sales if you keep your eyes peeled.

    I had a frustrating experience today in the grooming department. I've been taking my dog to petsmart to be groomed since 2016 and she's always been classified as a dachshund mix because...she is a dachshund/mini poodle mix. She's around 16 lbs so fits well in that category. Upon checking her in the groomer took around 10 minutes to pull up her file and change her breed listing (causing the groom to be more expensive). I politely asked if that was a new policy to which she responded "I don't know but if you look at her she's big and bulky and is not comparable to the size of a standard dachshund. I let the up-charge go and took her collar off so she could be handed over and they could put the blue leash on her. Once I took the collar off the groomer told me I had to put it back on and not remove it until after the blue leash was put on. Then she made me put my dog on the floor so she could be walked back to the kennel. I tried explaining to the groomer that my dog was really nervous and would not walk on her own to which I was told they weren't allowed to carry the dogs. The groomer proceeded to try to pull her back to the kennels before eventually picking her up. Looking back I wish I would have just left with my dog. I'm worried about how they treat the dogs when the owners aren't around based on that experience. I won't be returning to petsmart in the future. I'll leave a picture of my dog down below so you can decide if she should be classified as a medium dog instead of a small which she had been classified for the past 5 years.

    Warren M.

    Will not be returning there. Have been going there for the past 3 years. But they recently had a management change and my usual groomer left. Tried a new groomer Alyssa and there was an accident. The groomer cut my dog's tongue while trimming his face. When I went in to pick him up he was bleeding. They brought me to the PetSmart Vet at the store who said she couldn't tell if he was bleeding from his tongue or from dental disease. Really! I understand accidents happen but trying to shift the blame pissed me off. Time to find a new groomer.

    Over flowing garbage COVID

    The women bathroom is Horrendous!!! . They had time to put up the floor is wet sign but forgot to put tissue in bathroom stall holders oh I guess this is why tissue is all over the floor and the garbage is over flowing onto the floor during COVID this is a health issue. When there's plenty of workers standing around chatting about at the Banfield Pet counter among each other not even caring!!. Be aware they're out of soap but had put up a little soap in the bottle diluted with water not safe at all . I will not be back at this location. I give this no stars but had to give 1star for this post to go through

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    23 days ago

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    1 month ago

    Terrible customer service was trying to buy a leopard gecko but I'll just take myself to Petco....

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    2 months ago

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    9 years ago

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    10 years ago

    Piss poor attitudes and way too high prices. 70 for grooming for a toy poodle.... Just give me the clippers. Will never go bk.

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    8 years ago

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    11 years ago

    Unfriendly employees from the cashier, groomer, and vets assistants. This is my fourth negative experiences on the roll with this store.

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    Needless to say, Ronan and I will continue taking training classes from Megan as long as we can.

    Mentioned in 3 reviews

    Read more highlights

    The Dog Knowledge - My pup at TDK..clearly very happy!

    The Dog Knowledge

    (77 reviews)

    Elizabeth

    This is our second time using The Dog Knowledge. We have become such busy people as a society and…read morethe thought of trying to train our dogs without help was just too overwhelming. The 4 week program gave us the perfect foundation to build on and have a well behaved member of our family. Highly recommend

    We just finished a four-week board and train with Carson at The Dog Knowledge. Worth every penny!…read more Not going to lie - the first couple weeks were rough on us, not him. We missed him like crazy and worried about how he was feeling. Dennis actually had us come in halfway through, showed us what Carson had been learning, and said something that I keep thinking about: Carson wasn't missing us. Not because he doesn't love us, but because dogs live in the now. He was busy, focused, doing his thing. We felt so much better after that. Carson came home happy and calm and confident. He understood the rules and felt good about it. And he wasn't (as our son put it) a "bot" now - he was the same sweet and goofy pup but now, he could follow instructions and maintain self control when we needed him to. The staff were also straight with us about the fact that he'd have setbacks. That's normal. They spent a lot of time explaining what you do when it happens. In fact, they spent almost an entire day with all the families at graduation - going over what the dogs learned, getting you hands on practicing how to do it, answering questions, and really teaching a ton of helpful information. We're about to set up our in-home training visit, which will be for all of us, including our three kids - really great to get everyone aligned with Carson's training. The Dog Knowledge is fantastic! We are members now and plan to board our dog with them whenever we go on vacation. I cannot imagine trusting any place like we trust them.

    Off Leash K9 Training Charlotte

    Off Leash K9 Training Charlotte

    (24 reviews)

    Steele Creek

    I can't say enough good things about Off Leash K9 Training! Our trainer, Lindsey, was incredibly…read moreknowledgeable and made the entire process fun and engaging for both me and my pup, Ashe. Ashe at 6 months of age can be a bit of a handful , but Lindsey took the time to understand his behavior and tailored the training to his needs. After just two weeks, we noticed Ashe's confidence soar. Ashe is now much better behaved at the park, and he's responding wonderfully to commands like "sit," "place," "heel," and "come." This is the second dog I put through Off Leash K9 Training, and they truly help build trust between you and your pup. It allows you to take your pup into the world and enjoy life rather than sitting at home alone. I also love how Lindsey emphasizes the importance of consistency and makes sure we're practicing the right way at home. I feel so much more confident as a dog owner, and Ashe seems happier too! I highly recommend Off Leash K9 Training of Charlotte to anyone looking to strengthen the bond with their dog and improve both their quality of life and behavior!

    We sent Shadow for a two week board and train. Her trainer, Claire, did an amazing job! She kept in…read moretouch with us daily, sent the best videos and pictures, and updated with what they worked on. She even sent some fun videos for our kids to see him playing, not just training. She edited her videos so we could see a lot of what they worked on each day. Claire really understood Shadow and his needs. At pick up, she did a great job explaining everything to us, guiding us on how to follow through at home, and loving on Shadow one last time. You could tell he was sad to leave her. Claire was so encouraging and loving towards him. Shadow's been home less than a week and because of Claire, he is behaving so much better. He's been able to off leash and not jump on people he's greeting. Thank you so much Claire and Off Leash K9 Charlotte!

    PetSmart - groomer - Updated May 2026

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