Jesse and his staff at Union Square Dog Walker provided absolute professionalism, steadfast…read morecommitment, and genuine concern for Sake, my Siberian husky. Sake is 12 years old and we've had countless walkers over the years, but I'm taking the time to write this review (my first review ever) because Jesse went far above and beyond the call of duty in order to ensure that my dog was happy and healthy the entire week while the city was devastated by hurricane Sandy and I was stranded in Florida. Jesse and his staff were extremely reliable, trustworthy, kind, and genuinely loved my dog.
I was given notice at 2am that I must be on a 6am flight to Florida...6am that morning. Departure date, October 28th. Return date, November 4th. I had four hours to mentally prepare, pack, and get myself to LGA. Added complication, I had literally just moved to Chelsea and didn't know anyone in the area that would be able to walk, feed, and possibly board Sake without knowing me or my dog and on such short notice. I sent six emails to different dog walkers in the Chelsea area at 3am on Sunday morning. By the time I landed in Palm Beach at 10:30am, Jesse, the owner of Union Square Dog Walker, was the first to respond at 7:30am. Jesse clearly understood the sense of urgency in my email and assured me that Sake would be well taken care of while I was away. What a relief!! (FYI, Chris, from D Pet Hotels in Chelsea, was the only other walker to respond to my extremely urgent email)
Hurricane Sandy ended up making landfall in NYC while I was away and the city went into shutdown mode, leaving me stranded in Florida for seven days. Naturally, I was worried about how Jesse would be able to care for Sake (we live 21 floors above street level) with no power and elevator service, suspended means of transportation, and in the midst of an extremely dangerous hurricane. Fortunately, Jesse proved his commitment and reliability - he took Sake out of the city to a safe home in Brooklyn, where the power wasn't affected and the storm caused little damage.
Throughout the traumatic storm and following chaotic days, it was virtually impossible to place or receive phone calls and send emails in Manhattan, but Jesse had the smarts to figure out how to contact me by cell, text, and email every single day to reassure me that Sake was doing great. They went to the dog park 3-4 times every day, he purchased Sake's favorite food and treats, and spent 24 hours a day with him, so he wouldn't be frightened by the noisy winds and rain. Jesse's constant updates were directly responsible for lowering my blood pressure and thwarting panic-induced heart failure...and I'm a healthy 34 yr old guy! I can't thank you enough, Jesse!! Sincerely, -Tristan