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    Tools West 103

    5.0 (1 review)
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    5 years ago

    Bill is a great source of information, guidance, and help with different projects and problems that I needed to buy small fasteners.

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    Dunn-Edwards Paints

    Dunn-Edwards Paints

    3.2(12 reviews)
    1.8 mi

    Bought a quart of paint for my house a few months back because painter used this brand. Could not…read moreuse for a few months and when I tried to open can it would not open and had to pry it open which ruined can . Today went to this store I bought from to get new can to put paint in since it was good. Told I can not have can needed to buy new one. There process of sealing can cause this problem but took responsibility

    I was not thrilled with my overall experience here today. I need to repaint my door and my HOA is…read morevery specific on the color selection and where to buy the paint, but offers a discount code. My husband asked me to pick up a quart for our door and get paint chips for the house colors so that we had them to use in the future. I tried go in on Sunday, but they had temporary hours listed and were closed. This was a little inconvenient bc they're listed online as being open, but it was really not a big deal, so I went back today. The setup was confusing. There are two counters opposite and one person was serving two customers at one counter and a gentleman was doing something on the computer at the other, so I wasn't certain where I was to go to receive service bc he looked busy. I went to the sample wall, but there was a couple looking at them and just standing there staring in the way, so I started to walk back to the front and the gentleman on the computer then helped me. The gentleman who helped me was very nice and informed me that they have been out of my specified paint type and color for several months. They can't call to let you know if and when it comes in. Ok... Bummer. I'll still get the paint chips and call back later to check in occasionally. I specifically said that my husband wanted me to pick up paint chips. He replies "Well I have samples of the two colors". Again I asked, "Ok, so you don't have paint chips or a sample of the third color?" and was told again "Well I can get you samples of the two." I'm thinking, ok, great. If I can't get paint chips the samples should be fine bc it'll be the true color and I can get 2 out of 3... You have to pay for the samples though, which I actually didn't need at all. Oh, and btw, the discount can't be applied to the samples... Of course... After I pay for two paint samples, he then said "Did you still need those paint chips?" This is where my experience soured. I specifically asked for paint chips when I entered and now they're giving them to me after implying they don't have them. So you got $10 bucks from me, which I had no need to spend, but I'll take my paint chips across the street to color match from here on out. This really felt like bait and switch. At least he prevented me from wasting my time and money at other locations bc they're out valley wide of what I need.

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    Dunn-Edwards Paints
    Dunn-Edwards Paints
    Dunn-Edwards Paints

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    Sherwin-Williams Paint Store

    Sherwin-Williams Paint Store

    3.4(8 reviews)
    6.1 mi

    Went in to Sherwin Williams on Litchfield and bought 5 gallons of paint for Rv garage was charged…read more92 dollars per gallon even though sign on counter stated 42 dollars, employee KYLE I believe his last name is NEWITT, ignored it when pointed out. I also purchased 1 gallon of white paint. Left store returned later in the week for more supplies I talk to different employee and he said the employee charged wrong price for both 5 gallon ($50.00 more) and the 1 gallon can of paint at twice its price. So I received a refund of $372.09 dollars. A week after I called home office to complain I received a phone call and was informed the this individual turned in his 2 week notice. So he stole from a customer so their answer was to let him resign and passed the thief onto an unsuspecting business and employees

    Awesome customer service at this location. Zack was a fantastic help. The only complaint is the…read morenumber on thr paint chips jump around. It is such a chore to pull chips even having the name of the colors and the SW number. Ahhhhhhh The guys help, but I am not about to pull them from other clients just to help me pull chips. We are updating our community colors for our HOA. Thanks for being aweseme here. They have an app they can use or you called Color Snap. Downloiting it helps make finding the color Samples easier. I also pulled some samplebchips for a commercial job for my husband, which was super easy, as I was searching by color to match an object, not by name and number. More expensive, but they have good product lines and commercial tends to lean towards them more at this time because of their quality compared to other brands.

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    Sherwin-Williams Paint Store - Refund

    Refund

    Sherwin-Williams Paint Store - Theft

    Theft

    Sherwin-Williams Paint Store

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    Ace Hardware - Store front

    Ace Hardware

    2.8(24 reviews)
    5.1 mi
    $$

    Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

    I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.

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    Ace Hardware
    Ace Hardware - Festive assortment of decorations

    Festive assortment of decorations

    Ace Hardware - Unique holiday decorations

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    Unique holiday decorations

    Tools West 103 - hardware - Updated May 2026

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