Your prices are extremely high but I still come to your store occasionally because it's convenient and close to home. But I have a complaint when you're charging such high prices. why am I sacking my own groceries and pushing my own basket to the car?? then when you sack the groceries I get home and find that the cashier has put raw meat in with my other groceries. This is unacceptable for any store, but if I go to a very cheap store, maybe they don't take time to train their employees properly. You've got the money--please train your employees. the next time I come I'm going to scrutinize how the groceries are bagged. Please tell your employees don't put raw meat in with other groceries. It should be sacked in a grocery bag by itself. This is a very unsafe practice, and I understand that some people haven't been trained at home to know to do this, but surely you can take time when you hire someone to show them how to properly sack groceries. thank you for listening and have a nice evening read more

I like this store because it's organized efficiently. It's easy to find things and the employees are helpful if you ask them. The fresh food department has some decent food. Everything's usually pretty clean. read more

It's clean, it's convenient and it has pretty much everything that I was looking for. Tom Thumb is part of the Safeway family so I was able to use my Randall's card and the Just for U discounts here with no problem. Pretty much everything that Randall's has, Tom Thumb has. Plenty of carts and mini-carts when at the front along with complimentary sanitary wipes to clean the cart handles. I was looking for some Fuji apples that were on sale for $0.97/lb (normally Fuji Apples cost at least $2.50/lb) but they were all OUT. So this was a bummer. But then again they probably didn't have that many in the first place because when I was looking at the empty space for the apples, it was just a tiny space as opposed to the Randall's that I frequent in Houston. This Tom Thumb also doesn't have any self checkout registers so I had to wait in line in the only open register at around 10 pm at night. It didn't take that long for me to wait in line, but if they had some self check out, I would have used it and it would have been more convenient for me. On the flip side, the cashier was super duper friendly. read more

Tom Thumb - Storefront - Grocery Near Me - Plano, Texas

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If you're looking for a beautiful floral arrangement this is the place to go! Cindy always does an amazing job! :-) read more

Tom Thumb - a woman wearing a face mask at a flower shop - Grocery Near Me - Plano, Texas

Stay clear of this place unless you like expired food. Just in this place today and was looking for oranges and some cheese. The oranges on the shelf were turning green with mold and the cheese I purchased was expired by a month. You would think that in this day of age they would know when food needs to be pulled off the shelf but it seems the store is run by idiots. Shop there at your own risk Update....I just got a message response from Tom Thumb, they want me to contact them to discuss my concerns... lol... what they really want to do is to get me to withdraw my post... rather then looking into the problem with their store. No way I'm hell I'm going to withdraw my statement. read more

I have to give a big thanks to Liz the Pharmacist as she went above and beyond today. She is kind and most of all compassionate. With all that is going on in the world we definitely need more Liz's out there. read more

the customer service department is terrible. they will send you away if they have to do actual work rather than trying to help. definitely need more experience read more

This place has consistently poor customer service. They send these big, colorful ads to my mailbox and in my newspaper, then when I go, the items are not there. Today, a manager said they "must be out" of the $.69 chicken legs, but there is no shelf tag or empty spot, and I'm sure it never existed. I asked about large bags of already-popped corn, and they said Tom Thumbs don't carry them any more. I found them at the Thumb in West Plano and in McKinney. Liars! While waiting in the ever-present line for check-out, a manager went around loudly telling checkers not to bag groceries in cloth bags, but to have customers do it themselves, and if we get nasty about it he would handle us. He seems to think we are the enemy, and wanted everyone to know it. One customer asked about job openings, and that same manager laughed out loud and said to forget it, no help was wanted. The website is begging for applicants. This is a big, pretty store, but the management seems hostile. read more

I like this store, because it has everything within quick access, you enter, Starbucks is there, the deli is in your face and so is the bakery. Plus Samsung Pay works here. read more

Tom Thumb - Yom, Yom Cheddar jalapeño bagel - Grocery Near Me - Plano, Texas

Deli Counter was not staffed at 11 am on a Saturday? After waiting 10 minutes, I headed to Customer Service to request help but the line was extremely long. I finally gave up and left. The best part was that the Bakery person saw me and kept doing whatever she was doing which did not include a customer and never called someone to help me. Your ham is not good enough for this bad service read more

Probably the worst single incident regarding customer service I have experienced in a while. Stopped in to purchase some soft drinks for my office and noted a sale of 4 half cases for $11. I selected two cases and figured the discount would apply---wrong. As usual, there was ONE checkout person on duty but a young man quickly opened another lane. He scanned my merchandise: $11.97. I asked about the discount. He told me I hadn't swiped my discount card. (Typically I enter my telephone number.) He had scanned the merchandise before I could do either. When I asked about the price, he told me it only applied to a purchase of four half cases. He didn't offer to let me pick up two more half cases. No. He abruptly left the register and I paid full price for half the sale quantity. Outside I realized why he wanted from behind the register so bad. He was on his cell phone on a personal call. That employee and the lousy customer service cost Tom Thumb a customer. He would be terminated in my company. read more

Bought prepared fish and baked chicken that were terrible. Apparently the food had been sitting in the case for quite some time and was dried out. I don't understand why they would sell this stuff to the public. I will never buy prepared food from this store again. Darrick read more

Every thing in the store is over priced, even the items supposedly on sale and to get the supposedly sale price you have to buy 3 or 6 or 10 tp get the price. An example is a 6 pack of 16oz Coke Zero 4.99. Thank God there is a there is a Walmart Neighborhood Grocery 1.4 miles away they have Coke Zero 6 pack 16 oz for 2.50. Everything at the Walmart Neighborhood is cheaper. read more

Its just like any other Tom Thumbs out there. The staff are friendly. Customer service is awesome if you need to take care of things like vehicle registration, money orders, etc. read more

Like most Tom Thumb's, this one is nicely organized. Everything is easy to fine, and it is a clean supermarket. The reason I like this one so much and prefer to go to it is because it is so close to my home, AND MORE SO, It has a Starbucks on the inside, which is always worth going to. The people are great and its easy to get in and out when you are in a hurry! read more

This is my Tom Thumb. There are many like it, but this one is mine. The folks at this Tom Thumb are great, though I am not a big fan of management. I have made several product requests, and I feel like they have been completely ignored. It is also very frustrating to see 10 aisles and only ever have 2 or three open. Put some auto checkouts in there or something. Veggies and meat are fresh and good. read more

This place is not clean. The "Covid station" at the front of the store is never stocked and has used hand wipes everywhere. There is usually trash in the carts. "Online Coupons" make it impossible for the elderly to use the coupons if they are not tech savvy. I truly believe this is a class action law suit that would be a slam-dunk for any atty's willing to take it on. They advertise special prices it in the flyer but don't sell it to those that are not fortunate enough to have an internet capable device, and the knowledge to use it. If you still choose to shop here, keep in mid they are low stock on the sale meat items many days. Produce seems good but pricey. Good selection in the frozen food rows but also pricier than competitors. read more

This is the worst Tom Thumb I've ever been in my life and I've been to many of them. They have good flowers and meat. that's about it. Almost every time I go they overcharged me and I have to go to the service desk to get a refund and act like they never heard about their policy to get it free if they overcharged you. Almost always a long line .They're too cheap to have more than one cashier even though their prices are very high. read more

My experience: Having worked there, I can say this: Management is horrible to its employees and it is political as HELL. Cleanliness was not as important as getting the food out for sale. Exampe: Cakes are made at the speed of ten an hour, frosting and fixins flying everywhere. Write ups would not happen if you are favored by management, which some were. If you want UNhappy people touching your food, then shop here. This could be improved if the bakery manager would remove the stick up her ass, and the deli manager would stop being her BFF. This was some years ago, so maybe it's all changed. read more

This Tom Thumb is smack dab in between my new home and my office. Quick and easy in and out when I need to get something on the way to work, on the way home, or just grab something quick for lunch. It is however, NOT Market Street... so I still make the drive either over to Preston/Park or the Allen locations of Market Street when it's time for my major grocery shopping trip once every couple of weeks. read more

I went to this location and there was a guy at the counter who kept on staring at my sister I felt uncomfortable and he was picking his nose while he was checking out me out although I always still come here because it is essential part of my routine I will try to go to another location it's unfortunate because I live across the street and I ride my bike to and from work and I am not able to keep and going back-and-forth to another location this is very inconvenient for me and I am probably going to reach out to the manager and see what we can do to resolve this because I really did like going to this Tom Thumb along time ago when they would have fresh cookies and checked read more

Good grief. Is this place in the sad part of town (Plano) or what? The parking lot is littered with trash. There's a guy with his child begging at the main entrance. Inside the store entrance, the floor is littered with trash. And the patrons look pretty seedy. Lock your car and park close to the door. Bring your mace. read more

Shop here several times a week- close to home and everyone is so nice! Lots of weekly specials and freebies using the app! Its clean - even has a Starbucks. read more

Sent my son to specifically to buys these, huge disappointment today. You skimmed on the best part..... such a small amount of chocolate that you should have just skipped it all together. And at $6.00, seriously? read more

Did not have products/don't carry advertised products, Popeye spinach. Wasn't offered a comparable. Was told oh well, we don't carry that.

This is my fave nearby large store to go to. Nice deli department, most of the veggies are usually good, and clean. Starbucks in there is an added plus for those days when you need a pick me up. However, it's the Meat Department that won me over, especially since Jeff has started working there. Being the daughter of an ex-butcher, I'm particular about my meat and Jeff never hesitates to suggest something, or stop what he's doing to cut me some ribeye steaks. If you are on a budget, careful shopping will yield some good bargains. I definitely prefer this store to the smallish Kroger that's at the end of my road. read more

We shop here frequently. There's a great assortment of healthy produce and food. They have several items I can't get anywhere else, and of course.. There's Starbucks, Wells Fargo, and Redbox, all of which we use as well. This place is always clean, and the staff is very courteous! Great place to shop. read more

This is my favorite grocery store to go to. The people who work here are always nice and make an extra effort to get to know you. Every time I've asked for a specialty item, they've gotten it for me. The pharmacy is great too. The techs are knowledgeable and always willing to help. read more

I can admit that I frequent this store when in town visiting the in-laws largely because it's so close. However, fortunately for me this store is always well equipped and handles the random things I think I need. As far as groceries go, it's about what you would expect selection wise. My favorite's things are the Starbucks and the AWESOME bakery. Somehow, this store is never crowded when I go and maybe that explains why the staff is helpful and cheery. read more

I've been to many Tom Thumb's in the area; and this is the nicest one. By that, I mean: well stocked, fresh produce, clean store, friendly associates. The prices are low, and I like that! They don't have a self-check-out, but I've never waited in line long. They do have a Starbucks and a bank inside. read more

i simply can't say enough about this deli. i don't know what kind of voodoo they use to make their meatball sub but they are in-freakin-credible. the deli folks will bend over backward for you as well. highly recommend read more

This is probably the worst grocery store I have ever been to. It's old, dirty, and smells terrible. They never have enough checkout lanes open and the lines are ridiculous. They also seem to always be out of everything that I'm looking for. It's happened several times and it's very frustrating. While this store is very convenient for me, I will not be coming back. I will taKe my business to Kroger or Central Market instead. read more

I am a frequent shopper at Tom Thumb on 14th and Jupiter in Plano. The people there are always helpful. My favorite cashier , however, is Albert. He always anticipates my needs, and is very courteous and thoughtful. The pharmacy workers are great also. read more

I went to get cucumbers on my lunch break today so didn't have a lot of time...I got a bag of cucumbers which was priced at $2.49, but the register rang it up at $3.49. The check out lady called the grocery dept to price check, and I don't know who was on the phone, but she told me "it's $2.99, do you want it?" I said NO then went back to get another kind. I stopped to double check the price on the first one again, the $2.49 price label is now taken away. I asked the grocer near by (named Juan) "where the price label?". He said he's taken the price off, and that he's the manager, he told me to "just go and tell her it's whatever you saw the price was...she just called me" Twice, I told him the lady heard him say $2.99 so he should come with me, but he refused. Anyway, I went back to the same check out line...and the lady got on the phone to call to check on the price again @!#$%^&*()_@#$%^&*(!...They need to get their act together and not waste my time like that...UGH!!! read more

Tom Thumb advertised Cornish Hens on sale at 2 for $5. I traveled a 12 mile one way trip to buy some. When I got to this store, the sign on the freezer case was altered to read : "Pricing error. $5 each." The actual price must have been $5 /lb as the one package I picked up was marked $9.98. Since Walmart sells the same package of two for over $2 less I didn't think this was a very good buy. read more