I would stay AWAY from Tom James. I received $500 to Tom James as a gift and decided to get a custom pair of jeans. I first met with my sales rep in MARCH to get my measurements. 2 months went by and I hadn't heard anything, so I reached out to the rep where the gift card originally came from. I was told jeans normally took 2 months, but my jeans were delayed and would be another month. When I received my jeans I asked for some tailoring and then moved cities, to Chicago. When I received the jeans in August they were EXTREMELY short (and I'm 5'1") and the pockets were basically on my lower back. I was put in touch with a sales rep in September from Chicago who saw the problem, he said that we would have to start from scratch. I heard nothing for 2 months so, knowing that 2 months was how long jeans "supposably" took I reached out. The sales rep had no update. After hearing nothing for 2 weeks, I reached back out again and said I was frustrated to not have a pair of jeans for nine months -- the rep responded that he did would not have the jeans until the new year. I responded frustrated that I had no communication from this man and that I only got responses when I pushed. After no response to that text, I texted again in mid-January. He said he would check on Monday and call with an update. Spoiler! He did not call on Monday and would not pick up my calls. 4 days later I again told him this was ridiculous and he needed to call me when he could. I received a text that it would be a "few weeks" and I responded with a question asking for an exact date and that I would need updates weekly from him. This is now the end of January and I am told that it will be 3 weeks. At the 3 week mark, mid February, to no one's surprise I am told March 7th is the date (5.5 months after the Chicago rep first measured me). I reached out on the date to get my jeans and was told on March 12th that it would be "a couple weeks". I asked multiple times the reason for the delay and the exact date with no response. I finally received my jeans on April 14, 13 MONTHS AFTER MY FIRST FITTING. These jeans are BAD quality. They run, they pill (?), they're thin, and don't fit great even after some additional tailoring. Oh, and the pockets are still on my back. read more

This company was a disappointment to me on multiple levels. After I was approached on the street corner by a salesperson who complimented my shoes, I decided to give it a shot and went in for a custom fitting. I ordered three dress shirts which were delayed getting to me and then all had horrible fits. I got them refitted and they STILL were not done properly. The fabrics were low quality and the fitting was drastically off for my body type. I ordered two pair of pants which were an entire MONTH late getting finished and then still needed alterations which I declined, notifying them I would instead like to get my money back and get this experience over with. After my horrible time with Tom James and significant time delays, I requested a full refund of my money and they denied due to company policy (their policy being that they will fix it until it's correct - I don't have the rest of my life to get a pair of pants fitted properly). This required me to spend even more time on the phone with American Express to facilitate a refund for this purchase. Do not recommend this company for anyone who is looking for top quality products and professionalism. read more

Just, wow! I am not a fancy person but my profession leads me to fancy events and conferences. It was time to "grow up" my wardrobe but the thought brings me much anxiety. I am not a shopper. I am not a fashionista. I am jeans and tennis shoes. Enter Dave Christopher, of Tom James. (That's a lot of first names, I know.) From start to finish, Dave was courteous, professional, honest, helpful, and above all, incredibly good at his job. He offered great ideas and insight into what would be smart choices for my collection. I never felt pressured to buy things that weren't "me," and I never felt judged by my choices. He really made an effort to get to know my style and my thoughts, and I am beyond happy with the clothing! It fits perfectly, both in size/cut and in personality. You've won me over, and I will be growing my professional wardrobe. I guess now I need a bigger closet... ;) read more

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The saga of my refund continues. After the company charged my debit card $1,324 on August 31 without my permission, they told me they would reverse the charge that same day. That never happened. When I called back on September 2 to find out what was going on, they said that it did not get done on Monday but that would be doing it that day (Wednesday.) Now it is Thursday, September 3 and the money is still not back in my account. Now I am being told that it might take 4 business days for it to process through the system which means I am likely not going to see the money back in my bank account until Tuesday, September 8th. It's not a couple dollars. It's over $1,300.00 This company brags about customer service but don't believe it for one second. read more

This review is based on Tom James Company's telemarketing tactics, which to me are an annoying turn off. Today at my office I received another cold call from 312-628-0868--a pushy Tom Jones salesperson. Tacky tacky tacky. Am not familiar with the company's clothing.....is it tacky too? read more

Tom James has some great clothes. I am a professional, so it's important to dress well and to have good, durable clothes for the regular wear and tear of Court and legal meetings. Special shout out to Dan Milus, who does a great job keeping things organized and making good suggestions. The clothes I've gotten from them so far really fit well, look good, and feel great. It isn't inexpensive to get custom-fit clothes, but they have a platform that makes it more affordable than a lot of other options. I appreciate their dedication to customer service and would highly recommend them. read more

Review of Company / Not Products: Received a cold call at my work number from one of the clothiers, which I find highly unprofessional. I felt slimy after listening to the 60 second sales pitch. After that, I wasn't likely going to be a customer, but will definitely steer clear in light of the product reviews here. read more

I have been a Tom James customer for three years now. The best thing I can say is that in those three years, I have received more compliments about my clothing than the 37 years before it put together. The Tom James team does a great job of getting to know your style - but also push you to expand it and grow. Now I even surprise my wife with some of the interesting choices we make. The staff is extremely accommodating. They come to my office and my home on my schedule. They are always responsive and take care of any issues right away. I even called once two weeks prior to a black tie event and they were able to get a tux custom made for me! I am a busy professional and I hate shopping for clothes but I actually enjoy it with Tom James. If you are willing to pay more for individualized service, then you will get your monies worth at Tom James. read more

I consider myself fashion knowledgeable but pretty conservative and my wardrobe needed help. Tom James fashion advisors will consult with you on your personal needs and tastes and will show you a range of choices to let you customize the look, and push you a little out of the comfort zone. I've bought a purple sport jacket that gets tons of compliments, a few great fitting suits with personal touches like custom buttons and multi-colored button holes and lining, and some great pant separates as well. Most guys don't think they need fashion help but you're kidding yourself- once you try Tom James you'll realize how bad you looked before. read more

Imagine wearing a sport jacket, shirt, or pair of trousers that fit you perfectly. Now with that same visualization, go one step further see yourself in a suit where the jacket button-holes are functional and the trousers are precisely tailored for you. It's a great feeling. When I look good, I feel good. The cut and quality of the suits would be difficult to match with most major high-end men's shops and these are only some of the features that I can share. I have very specific ideas of how I want my clothing to look on me. Tyler Vincent, who is my Tom James clothier, works within my tastes and on occasion will introduce something new. Most of the time, I remain constant to my own style, but I like to have other options presented. Understand, the Tom James clothiers are new business driven; however, whether I'm satisfied with one purchase or none, I don't feel pressured to decide on additional items. This, I appreciate. For newcomers, I recommend having a sport jacket constructed and made. You'll never want to buy off the rack again. read more

I've been working with Dan for a little over a year, and could not recommend both him and Tom James enough. Whether you are looking to overhaul your wardrobe or just add a few pieces, the selection of materials, professionalism, and quality is definitely 5-star! Not having to leave my office to look through fabrics, take measurements or talk through options is incredibly easy, and Dan's style suggestions are always on trend and appreciated. Every time I wear one of my suits/sport coats I get a compliment, whether the it's the fabric, the cut, or the stitching detail, people are always impressed. I cannot recommend them enough, or thank them enough for helping to elevate my wardrobe. read more

Do not waste your time. Crappy service and products for a ridiculous amount of money. What a waste of time and money. Avoid at all costs. Shirt threads are coming out after first wearing. Tie is warped already and the suit is unwearable. Sales people must work on commissions as they are very pushy. Took forever to get a refund on a item. read more

I've purchased a few suits, jackets and pants from Tom James. I have been very happy. Their sales folks are very attentive. They come to you and address any issues you may have. It's not cheap but I'm happy to pay for service. I don't have time to spend at a Men's store and love that I can have them come to my office, take my measurements, drop things off, and even come back for alternations (I had recently lost weight and they fixed the garments and picked and dropped off without charge or issue). I appreciate the small touches they put in their clothes - reinforced wait, heel, pocket that doubles as pocket square, etc. read more

I have been a Tom James customer for almost 20 years and have spent untold amounts of money with them. John Burton in their Chicago operation is fabulous and is a consummate professional haberdasher! Most of my stuff from 15 years ago still fits and is in fashion! Now, if you read other reviews here that are negative please take them with a grain of salt. If someone walks in off the street and goes full custom, they probably are expecting everything to be perfect out of the box, and it's not. There's always pattern tweaking to do and some alterations. Also, custom means custom, so sometimes stitching comes out of a hem or a button comes off. This isn't mass produced junk, so because of that you might have to get something touched up. This has always been taken care of by Tom James. In case you're wondering, I did also try Surmesur and Balani. Balani was "ok", but they tried to stuff my big frame in a "too tight" tailored suit for more money than TJ. Surmesur was an absolute disaster, don't waste your time there. Get someone great like John at Tom James and you'll never regret it! read more

their whole business model is horrible - I purchased a pair of wool pants and a business skirt, and neither have any stretch to them, so that they're super uncomfortable, and I never wear them. the salespeople are so pushy, I literally almost yelled at the person during one of the fittings because she would not drop the subject of buying more stuff. stay away read more

I'm very much a creature of habit and usually stick with a brand if I like their products, but the one thing I hadn't been happy with were the fit of my shirts. So when I received a call from Brandi Bawek, I decided to give TJ a try. I've been very happy with the fit and quality of the shirts, several dry cleans later, no complaints. read more

The suit I purchased last year was a lot of money and I feel like it is the cheapest suit I own. The pants pocket ripped within the first month I had it. Tom James did sew it together for free which was nice, however it is happening again to the pocket. Also, one of the buttons on the pants (which I paid extra for the better buttons) just broke in half. I wear this suit the least, yet I have the most problems with it. In fact, it's the only one I have issues with. I doubt I will be pursuing more clothing from Tom James. read more

It took me a little over a year to decide to finally write this review in hopes it might help the potential customer shop smarter for custom clothes. My experience with Tom James in Chicago was overall negative. The reason I decided to write this finally was this morning I took out my "winter/fall" clothes that had been hanging up all summer and found two buttons and a hem undone. They were worn only five or six times earlier this year. This happened also a few times before after only wearing other clothing for a handful of times. I bought two pants, four skirts, 6 shirts and a jacket. I thought I was buying quality materials - clearly not. Buttons have fallen off and the skirts I bought don't stay centered when I walk. Additionally, the clothes have never fit that great despite multiple alternations and fittings. I have to force myself to wear these pieces to justify the high price I paid. I repeat - I have to force myself to wear these clothes. My clothier/sales person blamed likely weight fluctuation and made several inappropriate comments relating to this as we tried to get the best fit for me. It became a painful process to meet with her and work through the terrible fittings as she made remarks about my weight, my job, and my stress level. In fact, she did admit later that it was her error in communication to the seamstress that lead to several shirts not fitting. After she blamed a weight gain on my part for clothes not fitting (they weren't even close) I felt TERRIBLE about myself for a few days before she finally admitted her error to me. Anyway, I regret completely buying into the notion that this company offers anything that a high end department store couldn't offer at a much lower price. I typically wouldn't write negative reviews, but this cost me so much money that I felt other people could potentially avoid the same disaster. This was a big mistake. read more

had them make a suit for my husband price and quality was amazing easy to work with thanks dave