We used this guy for a few months and he doesn't do a good job. He doesn't use appropriate chemicals and charges even when he doesn't come. horrible service! read more

Incompetent. Used them for about a year, despite every time I had a concern I'd get the "I don't need you as a customer, I have hundreds of customers" treatment from the owner Travis. In addition to being a bit rude, they're also grossly incompetent. Our filter needed to be repaired last November, and Travis initially told me exactly which part to order from Amazon, which ended up being the wrong part -- that I was unable to return, to the tune of $450. He then "kindly" replaced our filter with a used one, but apparently he used the wrong filter type for our plumbing, so this filter has been literally running backwards for the last 7 months. When I complained that the pool was frequently turning green a few weeks ago, he blamed my controller and basically said that I needed to be running everything manually (pump, valves, heater), which seemed ridiculous. He claimed my controller has "been the problem the whole time", but had never once mentioned that to me before that conversation. Needless to say I fired him after that conversation. Since then, we discovered the backwards plumbing issue with the filter he installed, and confirmed that the controller works perfectly fine. I reached out to Travis about the filter issue and unsurprisingly got no response. The guy is a $150/hr "technician" who doesn't know an inlet from an outlet and makes up fake excuses for his mistakes. You might be lucky enough to have an easy pool that one of his employees can keep looking nice, but if you need technical competence, or customer service, I'd avoid these guys. read more

I have been using Travis for about 5 years now for weekly cleaning and pool repairs. He provides great customer service and our pool always looks great. I would highly recommend TL Pools! read more

We chose to go with TL Pools over a year ago now and we couldn't be happier!!! Our pool went from "checked weekly" and had obvious algae growth with another company, to absolutely amazing and something we use so much more because of Travis and Adrian and the team at TL Pools! Even a service request for an unknown issue was handled asap and to completion, no questions asked. For the value and attention to detail, we absolutely recommend choosing TL Pools. A+++ service! read more

Travis came to my house to relocate my pool system (pump and pipes) and replace the pool pump. He was very effective and very responsive to my calls. He came to do the job very quickly, while other companies had a very long lead time and higher price. I highly recommend TL Pool: fair price, effective, good communication and pleasant to work with. read more

Travis from TL Pools is simply the best! He is extremely PROFESSIONAL, COURTEOUS, TIMELY, RESPONSIVE and PRICE IS VERY REASONABLE! If you are looking for an extremely knowledgeable pool technician that can expertly clean and repair your pool if required, look no further! He is a one stop shop! I strongly recommend Travis from TL Pools to service all your pool needs! Thank you, Travis!! V/R Nick read more

TL Pools are the ultimate professionals ! Honest, reliable and easy to do business with. Our pool/spa heater quit working. We decided to call three pool companies and ask for estimates. Travis actually answered the phone on our first call. My Husband spoke with Travis and they tried a few troubleshooting things before coming to the conclusion, we needed a new pool/spa heater. Travis and his team completed the project seamlessly. He also gave us the best price! He made sure everything was delivered as promised and completed before he would accept any money. We would definitely recommend TLPools !!! :) read more

I was having issues with a 25 year old spa system and was having trouble finding someone who worked with this type of system and was willing to look at it. We finally found someone from TL Pools willing to come and take a look. When he arrived he admitted that it wasn't the type of system that he was most familiar with or that he typically worked on but spent time to troubleshoot the system with me an ultimately discovered the reason for the issue. Would definitely recommend! read more

Absolutely Amazing service!! Not only was Travis extremely knowledgeable and helpful when discussing their service, Torre my pool cleaner has always been on time even when it was raining and dealing with a city wide shut down he showed up and cleaned my pool. Always friendly and willing to answer any questions I have had. Great company to have service your pool. read more

Greatly appreciate TL Pools. They consistently show up each week and do a great job cleaning my pool. I appreciate that Travis is very knowledgeable. He always makes time to talk with me and provide answers and suggestions. Would highly recommend them for anyone looking for a professional pool service that they can trust. Teresa S read more

Tl Pools is an amazing company! I have been using them for approximately a year and a half now, my pool has never looked more beautiful! They are professional, friendly, and proficient! They go above and beyond to meet my needs... Trust me that's not easy! If you were looking for a pool service this is the one to use! They are not my first company that I've dealt with but they definitely will be my last God willing! Thank you to the teal pool family... read more

Travis and his team are absolutely amazing. They are at my house weekly to clean our pool and it always looks absolutely perfect. And if there is ever an emergency, they jump through hoops to get to my house as quickly as possible. I highly recommend TL Pools. I have used other pool companies and nobody comes close to the service TL Pools provides. read more

Thank you to TL Pools for always being so prompt and detailed with all of our pool needs. It is not very often when you can call the owner of a company on his cell phone after hours and actually get a response. Not only does TL Pools answer their phone but they are always willing to try and help whether it is a urgent need on a Saturday or a random question about my pool equipment on a Tuesday night at 7pm. I had a impromptu gathering on a Saturday and wanted a special cleaning for my pool before the party. Travis was able to accommodate my special request even when this is not my normal service day and they are technically closed on the weekends. I would recommend them to anyone who wants an honest company with great employees and a very committed owner. read more

Travis and his staff at TL Pools have produced great care of my pool and spa for the last 2 years. I have an infinity edge pool and spa that requires some extra special attention to detail to maintain the spillway and pump and filter system all working smoothly. Their communication is excellent, always returning phone calls and texts in a timely manner. Even helped me out with an issue over a three day weekend when I had company coming into town and a valve that went down. Got me back up and running quickly. High quality service at reasonable price. read more

Travis Loomis (owner of TL Pools) is a rude, arrogant and unprofessional business owner. I was unfortunately switched to his services by my current pool provider and when the change was made, my pool was not cleaned properly and the pool cover was left unsafely draped over my pool fence. When I asked him to return to put it back on as this was part of my service with my previous service provider, and he had been doing it the past three weeks and why all of a sudden they didn't do it this time, he said, "No, we aren't going to do that anymore. We only do that for our 95 year old customer and I have a family, so no one will be coming back to do that." I was shocked at the carelessness, unprofessional-ism, and lack of regard for safety of his customer's family. Even after I had mentioned that it was dangerous to leave the cover like that as I had small children who could drown! He also continued to try and fabricate the story that it took an hour and a half to clean my pool because of the pool cover and that the $20 a pool he paid his employee Torre to do it was just simply not worth it. And that if I left, I would, "probably find a company that would agree at first and then would tell me the same thing and stop doing it." After a bit of back and forth and me firmly explaining to him that someone needed to come back as this was a danger to my family, he hung up on me. What a great guy, right? I spoke with my previous pool service providers and they put me back on their schedule and after many apologies, explained that I was not the only customer who had complaints about them. And that it was a mistake to send any of their customers to them. BEWARE OF TL POOLS. DO NOT HIRE THEM. read more

Our spa heater stopped working and we were referred to TL Pools. Travis responded within a few hours and was able to come take a look the same afternoon. After discussing our options we decided to replace or 20 year old unit instead of repair. We appreciated his honesty and limitless knowledge. his prices were more than fair, below other quotes. We also decided to have him re-plumb the system to make it more efficient. Our replacement day went smoothly as he navigated a few unseen challenges removing our old unit. He was quick to point out any hazardous issues he saw in our remaining set up. And installed a few safety mechanisms we were lacking. his work was professional and clean. We were back enjoying our warm spa by nightfall. He is offically added to contacts in our phone for quick access to refer or call with any new pool problems. if you are looking for a new pool company, look no further. He also offers weekly pool cleaning services and quoted us below our current provider who also did not have the knowledge to fix the heater that he did. read more