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    TJ Maxx

    3.3 (4 reviews)
    Closed 9:30 am - 9:30 pm

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    26 days ago

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    Walmart

    Walmart

    2.5(303 reviews)
    0.2 mi
    $$

    Only giving it 5 starts cause I love the pick up only customer service is always great when I come !read more

    I can count on one hand how many times I've ever had to escalate and get a manager. I'm not…read moretypically the kind of person who would ever say don't give your business somewhere, either. However, this is more than one of those times. This is one of the absolute worst cases of customer experience I have ever experienced. And I won't put this on the employees; they are doing the best they can. This fall squarely on the shoulders of an absolutely horrific manager: Chase. This is a location. I have typically enjoyed. Good deals, good options, excellent customer service. Today, I was returning something that had been given as a gift. The employee was helpful at the return desk and asked if I wanted the money on the original credit card from the person who gave me the gift, or on a gift card. I said that the gift card would work, so I could replace the items right then. I had some excellent selections, and also had some ice cream, and went to the checkout area. I was surprised to find that my new gift card would not work. An employee came over and kindly helped me, but she was unsuccessful as well. The team lead was quick to come over and try to help me further, and then brought me over to another checkout section, but she had no success either. Things went downhill from here: one of the apparent managers, named Chase, came over and told me that he checked the video cameras and decided that this credit card I was just given was not the credit card that returns had given me. I politely told him that it was, and I showed him the receipt of return. He said he didn't care, the numbers weren't the same, and then he started demanding that I check my pockets, like he was airport security. His entire demeanor was extremely accusatory and beyond rude. I turned out my pockets, pulled out my wallet, showed him everything. I had nothing to hide. He said that he didn't care, and that I was not telling the truth. He refused to help in anyway, and he said that this was completely my fault. He told me that there was no one else in the store that I could talk with either, and said that I had to deal with it. I asked that they return the items that I had brought back, and he said that if he did that then that would be theft. In short, he refused to let me use my refund money, and he refused to give me back my items. His behavior was simply appalling; I've never seen anything like it before. I tried to reiterate one more time that I was trying to work to get this resolved, and that instead of trying to simply prove that he was right to me, I asked that he worked with me to resolve this issue. He refused, and told me again that I was wrong. I was forced to leave my new items, already bagged, at the front register and leave the store. Until this employee, Chase, is dealt with, and until things are made right, I cannot in good conscience go back here or ever recommend anyone else do that either.

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    Walmart
    Walmart
    Walmart

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    Burlington - First floor, Got Coat? Dec 16, 2023

    Burlington

    2.9(108 reviews)
    1.1 mi
    $$

    Stopped by after Happy hour at El Torito; needed a last minute Father's Day gift. This Burlington…read moreis huge! They have security at the entrance; very organized store and great customer service. Surprised it wasn't busy for a Friday. Great prices for clothes, shoes etc. a lot of parking spaces.

    First you are treated like a criminal on the way in. The stop you and video you in case you steal…read more What the actual what is this? So much for a relaxing time shopping. The store is a disaster. Messy. Unkempt and No staff at all to be seen. On check -out 100% for real- it was 27 minutes on line. They had not less than 15 people in line all the times and only one tragically overworked cashier. He did what he could be he was in overwhelm. It would help a great deal if the manager came out and simply told the people in line they were two people short today and they were doing the best they could. They didn't care about out us at all. Three people in line left and simply dropped their would be purchases on the floor. I chose not to do that as the pair of shoes I had was the exact thing a friend wanted and they were perfect. So I waited like a cow with the rest of the in-cared for cattle. This place has gotten worse and worse over time and I just am not sure it is worth my time to be treated rudely on the way in and then to not be cared about on the way out. Just terrible.

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    Burlington - Books

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    Burlington - We've been waiting here 20 minutes, no exaggeration

    We've been waiting here 20 minutes, no exaggeration

    Burlington - First floor, Got Coat? Dec 16, 2023

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    First floor, Got Coat? Dec 16, 2023

    TJ Maxx - deptstores - Updated September 2026

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