First you are treated like a criminal on the way in. The stop you and video you in case you steal. What the actual what is this? So much for a relaxing time shopping. The store is a disaster. Messy. Unkempt and No staff at all to be seen. On check -out 100% for real- it was 27 minutes on line. They had not less than 15 people in line all the times and only one tragically overworked cashier. He did what he could be he was in overwhelm. It would help a great deal if the manager came out and simply told the people in line they were two people short today and they were doing the best they could. They didn't care about out us at all. Three people in line left and simply dropped their would be purchases on the floor. I chose not to do that as the pair of shoes I had was the exact thing a friend wanted and they were perfect. So I waited like a cow with the rest of the in-cared for cattle. This place has gotten worse and worse over time and I just am not sure it is worth my time to be treated rudely on the way in and then to not be cared about on the way out. Just terrible. read more

Burlington - Department Stores Near Me - La Mesa, California

The checkout situation is appallingly bad. It's 3:15 on a Monday afternoon. It's not full at all and the line is short. One woman has had the same customers at her register all of 20 minutes and keeps pausing to help another incompetent employee at her register. Finally, after 30 minutes, two other women showed up to help customers check out. I have no words? Come here if you have all day to waste. Also they put price tags over other barcodes so you can't scan products to see if they have toxic ingredients. That eliminates the option of buying any beauty products here, ugh. read more

Burlington - We've been waiting here 20 minutes, no exaggeration - Department Stores Near Me - La Mesa, California

I like to browse this place when I eat at the nearby Himalayan Cuisine, or when I need a dress shirt or jacket in a hurry. I remember I bought a nice pleather jacket here over a decade ago, then for a couple years they had absolutely no men's jackets. But they brought back the jackets. They have more Ross-like items now, so I picked up Guess Seductive Noir (with included body wash) and Tobacco & Tonka Bean by Banana Republic. Both only $20 each. Also got a couple real nice party/dress shirts here, one of them gets a lot of compliments. It loses a star for the incredible slow line, there are a ton of customers though. If you want to get in and out quicker, come on a rainy day! read more

Burlington - Guess Seductive Noir (men's fragrance) and Banana Republic Tobacco & Tonka Bean (unisex). $20 fragrances that smell much more expensive. - Department Stores Near Me - La Mesa, California

For the first time ever, I am disappointed with the customer service of this store. While trying on clothes, I was asked how long I was going to take trying on clothes. Well... I've never timed myself in trying on clothes and the lady told me to hurry up. Is it my fault that you have to close the fitting room? I am here to shop and not get rushed! This is my time not theirs. Very disappointed that I was nearly told to get out of the fitting rooms while I'm trying on clothes I still enjoy shopping but because of the service I will say it's down two stars read more

I bought a gift for a birthday and the cashier forgot to take off the ink security tag. Didn't realize until I came home to pack the gift. I was really mad it's such an inconvenience. I also threw out the receipt so they would definitely think I stole it if I went back. F that. The fact that the tag didn't even beep when I walked out that's freaking stupid!!!!!! Y'all got one job bruh. Now I just wasted my money and have to buy a new gift... read more

Website, Apple Maps, and store phone number have the "incorrect closing time" we tried going into the store to shop before 11pm and the security guard stated the store was closed when all resources state 11:30pm closed. Please update store hours. If I could rate zero stars I would. 0/5 read more

2 check outs going at Christmas Time. Store looks like it's not been organized all day. No rush to take your money or even a salesperson to let you into the restroom. Came for 2 jackets. Not a Rams Jacket, just jackets. No luck. Unless you want make up brushes pass in this store. read more

We went to walk after brunch And do some shopping here such a large Burlington But very empty here. We found sandals for summer & vacation. But not a lot of choices here I did get a dog bed and I was looking for a swim suite but no luck. Sheets were good price and housewares was good I pick up a pack of baking spatulas but the long lines There was only 2 cashiers I guess not enough people working again Stores are suffering being short staff read more

This location is easy to get to and there is a lot of parking. The lines go faster than they once did and there are many items to choose from They had more fashion jewelry and accessories at one time. Not sure what happened. You will need time to look for things. Not a store you can run right in and out. read more

Worst service ever! I bought a suitcase and on my first trip 3 wks later, a wheel split in half in the airport parking lot. Burlington refused to refund my $68 "because you traveled with it." That's the whole purpose of a suitcase! They have no customer service desk so I had to wait in line an hour. The manager also refused to refund my money, refused to give me contact info for the manufacturer (which isn't online) and gave me a customer service number that's disconnected! I've filed a dispute with my credit card company which has issued a temporary credit. Having to carry the heavy suitcase hurt my shoulder, which has permanent nerve damage,and also cost me a chiropractor visit but Burlington doesn't care. I will NEVER shop there again and wish I could give a "ZERO" rating. read more

I shopped here for a couple of swimsuit items but never found what I needed. The swim inventory for women is low right now, which is understandable. I normally try to hit up the stores around this time for end-of-summer deals. They have pretty much everything else at this store. I particularly like the selection of purses and housewares. They have a designated juniors section, which makes it much easier to shop for my teenager. We like that part much better than Ross or Marshalls. Prices can be low but some items are not great quality. Overall, we like to come here and we will be back. read more

Decent selection in this store but checkout lines are ridicules. 20-40 minutes every time. Few times had to walk away because of the long lines. read more

I would not even give this place a star! I was there 7/29/2023, shopping with my kids, we went into the fitting room to try on clothes. As I was pulling up the jeans I felt something stab into my skin on my right upper thigh. I screamed & called over the associate to help me & she had to pull it out of my skin. She was very apologetic & told me in fact this is not the first time this happens & to please go speak the the manager. I go to speak to the manager they had to call her over. She walks up & says "Hi how can I help you" I said I'm the woman who got stabbed by the security pin" she says "oh okay what do you need" ... first of all this is not the correct way to approach someone who got injured I'm your store. So I said " I need to file a incident report & want to escalate this further" she said "ok let's go upstairs to the training room & I will give you the report & some bandaids" We meet her there she leaves us in the office because she needs to find the papers. She took nearly more than 25 minutes, mind you I have my 4 children with me & they are all upset at this point. She comes back in & apologizes saying she couldn't find where they where. So I fill everything out, my son is crying & sad & even tells her " my mommy got stabbed by the needle I'm scared for my mommy" & the manager was just trying to tell him I'm okay. I proceed to take pictures of the report for my record & get up to go out. She then says " oh I know it's not much but I can give you 15% off your purchase today. At this point I'm boiling in anger. Do you think 15% is going to buy my time, my pain & my sons trauma back from this? I proceed to the cashier, to top it off the cashier had a nasty attitude with me. The other associate tells her to give me 15% off & she rolls her eyes & says well I don't know how to over rice that. She then got real nasty with me because I was touching the pin pad as it was frozen & she tells me " stop touching the pin pad it's just frozen" & then when I gave her my number for rewards she was being very disrespectful mocking me because she couldn't hear what I was saying. At 3 am I ended up going to the er because I began to get a rash & swelling, they have me the tetanus shot & antibiotics because the doctor believed it was getting infected with the small bumps coming through. Something this serious should be taken very seriously & right away. This could have happened to my child or any child then what would have they done? This was handled very poorly. Please be aware & check your clothes & children's clothes before trying them on!!!! read more

Burlington - Puncture from the security pin inside of the jeans - Department Stores Near Me - La Mesa, California

Good stuff always a good price for my toddler, I like the service and locations El Cajon & la Mesa .

We were looking at the perfumes and the lady at the door(welcoming person) backed up and was watching me and my daughter like we were gonna magically shove body sprays in my teeny tiny purse..(half the sz of the spray bottles) ..so irritating.... The cashier seemed like he hated his job..I had a question and he asked the manager(old lady with tattoos and piercings) bc he didn't know the answer.. she had such a stank attitude like I was trying to get a discount (I wasnt) and had a "that's her problem" type answer.. no wonder the kid hates it there.. Will definitely NOT be going back.. they don't have a lot of stuff there anyways read more

I recently been to Burlington coat factory and hadn't been there in years. I decided to look at shoes or jewelry. I was ready to checkout and had been standing in line for 10 to 15 minutes with other people in front of me. Finally the people in front of me was their turn. They had a lot of clothes they were buying so it took time. This poor cashier was the only one with at least 15 people behind me. I finally shouted we need more cashier's and it took at least 10 more minutes other customers started shout too before to more cashiers showed up. The cashier thank me with a huge smile on their face and relief. One of those cashiers said they were doing inventory. read more

The attendant lady was awesome. Super nice Hispanic lady. Yet I can tell the difference between a Shopping store with excellent with many workers and one where few exist to process the cashiers. Easily 20 people are waiting while only 2 registers are open. Awesome lady at cashiers. But sadly few workers available. read more

I've been to this location a few times and like most Burlington's they're just okay. If you're looking for something cheap then this is a good start. I've come to realize that you may be able to find better deals at Macy's. Okay Macy's is overall more expensive but there are a lot of deals at Macy's. This is a huge location with two floors. They have name brand items but make sure you check them because sometimes the item may be irregular or the quality just isn't the same if you were to buy it at a JC Penny's or something. If you don't have a lot of money and you're looking something cheap the this is a good spot. read more

Burlington - Department Stores Near Me - La Mesa, California

See all

This place has great selection for clothes at decent prices but their staff is short and they don't care that their line is long. It's Saturday afternoon and they only have two cashiers open and the line is back to the luggage section. read more

Burlington - Department Stores Near Me - La Mesa, California

See all

The clothing section, at least the ladies, is always in shambles, but that is the customers' fault, the clerks are constantly trying to keep up with the messes. The prices are good if you find what you are looking for. I have bought swimsuits here for a third of the original marked price. I try to remember to look here first for household items. They had lavender toilet seats when nobody else did! Very pretty lingerie all under $10ea, Sheets, curtains, towels table cloths etc are very low priced if you find the size and color you want. I was here tonight looking for a new tablecloth for our dining room table (lavender, of course) and found one. I ended up doing a little clothes shopping and bought two new skirts and slips to go under them. Couldn't find a top I liked though. Don't come right after Christmas--the lines of returns are out the back door! And I wouldn't call them wheelchair accessible--two people can't even pass each other down some of the aisles! read more

Conservation measures here have gotten ridiculous! I went into the restroom to wash my hands and all 3 sink faucets barely dripped out any water!! Come on, Burlington, that's overboard ridiculous. Posted a video... read more

This place is short staffed, most of the time the fitting rooms are always closed because of this reason. Because of this it affected me as a customer. I came in and bought a few things. A shirt i bought didnt fit so i came back a few days later to return it. When i got to the store there was a man yelling at one of the managers, turns out if the burlington tag is not attched you cant return it even if its unworn, and if you have the receipt. When i got to the cashier i was not allowed to return the shirt because it was missing the burlington tag. I had the receipt and it was not worn it even had the brand price tags still attached. The shirt is a plain white shirt that says Beetlejuice on it with a image of a snake. The reciept clearly says "BEETLEJUICE SNAKE" and i was still not allowed to return it. The tag either fell off when they took the sensor off when i was buying it or when i tried it on at home. Make sure you keep an eye on that price tag or else you will be stuck with whatever you bought they didnt offer store credit either. Please hire more people to keep the fitting rooms open. read more

Went in because a youtube video that they had a t shirt from my favorite player. I found the shirt looked at shoes . Found the shirt had decent shoes. grabbed t shirt then the line was long like 20 people in line. then i looked and they only had 1 register open. I was going to be standing in line to pay longer then the whole time i spent searching for items. I asked an employee if they really only had 1 register open. They said yes and didn't really care that people were going to be in line for over 30 minutes. They weren't even that busy. It was a Tuesday at 1pm. Won't be going back there. read more

I am not a big shopper for clothing. I know it's something we all have to do once in awhile. Some more than others. My wife loves clothes shopping. Me? Not so much. I usually dread going to department stores or fashion outlets. Rummaging for something to wear. Fighting for parking. Dealing with big crowds. Are among my least favorite things to do in life. Fast forward to the Burlington Coat Factory. They have a huge parking lot. It took me only two seconds to find a spot to park. Next, going into the store. I was amazed how well organized the store was for the store's size. The building is huge. Having two floors, we easily found things we were looking for. Every department being labeled and clutter free. I found the shopping carefree and enjoyable. We ended up getting some wall art to decorate our house as well as my favorite hot sauce. Never imagined finding hot sauce here. Let alone the hot sauce I crave and at a great price. Overall my experience was good. Store is clean, well organized and open. Having room to move. I didn't feel cramp or claustrophobic. Found some great things at good prices. I would shop here again. A lot better than some other places selling the same items- clothes for men, women and kids, baby merchandise, home decor, snacks, condiments, jewelry are a few things they sell there. If every department store or fashion outlet was like this place. I wouldn't mind shopping for clothes as much. Burlington Coat Factory is a winner. read more

See all

Great place to get some cheap stuff! I was in dire need of updating my clothes and other stuff that I wear so I went to Burlington. I first came in March of 2022 to shop for clothes and I found good quality clothes at a cheap price. The store unlike Ross is very organized and clean the staff there is always willing to help you search for something. I've gotten so many clothes and house decor from Burlington I recommend it to anyone who is looking for a store that has items fir a cheap price but good quality. The only thing that is a negative are the lines which can be very long I waited for 20 minutes once in line. read more

Very unprofessional Customer SERVICE are all all of them especially the ones are sitting in the fitting room. I don't recommend this location at all. Very very bad customer service and I hope they change all the people are working inside and one more time. Very very bad customer service I don't recommend it. read more

Went out on a family shopping trip. A good time was had by all. Mother in law found a couple of nice tops, some undies, socks and a couple pair of shoes. Hubby got socks and a jacket. The jacket was a Rebok regularly priced at $130 but we got it for $34.99. How can you not love a deal like that? read more

Burlington - Department Stores Near Me - La Mesa, California

See all

Trash customer service I came in with my small pug and the white prevention guy stood in front of me asking me if she was a service dog and got his big manager w the tattoos and piercings to come yell at me across the store in front of a lot of customers that just gave her ugly stares . I literally had just came from the Burlington in El Cajon and in city heights and I never had a problem . read more

Burlington has tons of great treasures! If you're a hard-core Marshalls/Ross/TJ Maxx shopper and haven't been to Burlington yet, drop what you're doing and go now! Two words for you: TWO STORIES of deals! (Ok, that was more like four). Anyhow, Burlington has similar items as your typical retail discount stores, it's just bigger, which means more merchandise. The prices seem slightly higher than the other discount stores, but not by much. I love the shoe selection here. They also have a ginormous intimate apparel section here- I'm talking racks upon racks of underwear and bras. It's also a great place for costume jewelry! read more

Last night, after my family & I were finished eating at el torito, we went to go look around & browse to see if they had anything good. Currently, you have to be let in & out of the store by security or loss prevention, I'm assuming due to theft. The store was packed with 1 or 2 cashiers so it was busy, per usual. We weren't buying anything so we went underneath the rope instead of WAITING TO BE LET OUT OF A STORE, which is CRAZY in itself. So the loss prevention staff his name is ADAM, an over weight, balding, Hispanic male, states to me & my family after he sees us go under the rope to let ourselves out, he states "oh y'all don't jump over anymore? I thought y'all jumped over". My boyfriend & I looked puzzled at each other like who is this "yall" you're referring to? I asked Adam over & over again who is "y'all" and of course he didn't answer the question to clarify he just kept saying "yall, I'm talking about y'all". We're an AFRICAN AMERICAN/BLACK FAMILY so of course we took it as him referring to black people, trying to be funny about black people hopping fences & over things. We proceeded to go back in the store to ask for the manager & how to file a formal complaint against him for this blatant racism. We are residents of La Mesa we live 2 minutes away from this Burlington & often patronize this establishment. I don't appreciate this type of treatment because when we came back in the store, Adam kept laughing in our faces like it was funny & he got a good chuckle out of this poor excuse of a joke to people he doesn't even know. I will continue to escalate this situation until something is done!!! This is not okay!!! read more

I like shopping at Burlington since they have everything here, from clothes to shoes for kids women's and men's. Jewelry, accessories, shoes, furniture, house stuff, decor and the list goes on. It's always affordable prices too! This location is always a hit or miss since sometimes (clothes wise) I find something for myself. For my kids and husband it can be tricky especially for my husband since the sizes are not fitting my husband well and the styles are just so blaźe, in other words by his style. I can always count on this spot for my dog necessities so I really Like coming here. I also get some decor and kitchen necessities too. It's a very big store, a main floor and second floor. They keep rearranging everything so I get impatient to actually look through the racks. When I'm trying to kill time, while waiting for my kids from school, I'll diddle-dawdle in here. The staff are friendly and helpful when you need help but I hardly see them on the floor when I'm shopping. At the cashier check out I always have a friendly staff helping me and sometimes pick up a conversation about some of the items I buy so I like that chit-chat kind of thing! read more

Burlington - Love buying my doggy bags from here how cute are these even though it's to pick up my dogs shit lol! Got keep it stylish! - Department Stores Near Me - La Mesa, California

See all

First of all... I'm not sure if the address listed on Yelp and Google is wrong but WTF? My Google Maps and Waze app will take you to the wrong location with the El Cajon Blvd Address.. Try searching the El Torito Restaurant right next to Burlington on Baltimore Dr. My GPS could not find Burlington for some reason and I was about to give up and drive off and by chance I passed Burlington on my way to the freeway. This store is huge, it's 2 levels but it's not exactly full of inventory. There's a lot of empty space. Went here with Maridel to look at baby stuff. Everything here is super cheap. We saw this elephant baby mat at Baby's R Us for $50 the exact one was here for $12.99! What a steal what a deal! They had a lot of great brands at HUGE discounts! They even sell cribs, strollers, car seats etc. I didn't get a chance to look at their women's clothing but maybe next time. read more

Well let me start off by saying This is the Second Burlington I have shop at . So I decide to walk in and take a look . As I walk in I notice this Burlington is fairly Clean and well organized . But I also notice The clothing racks were half empty . Maybe because of the holiday season but that's what I saw . Next I notice this Burlington is Two Stories and I believe the second floor is for kids clothing and other stuff . But I enjoy shopping at Burlington because they carry a Large selection of Dress Shirts and Pants and different types of Coats plus Toys and also lots of cool Sports Apparel and Hats here very similar to Marshalls and Ross !! This is your normal Discount store for Ladies , Men's , Kids , Baby , Home or anything your looking for a good price . My overall view is this location is ok !! Clean store . But not much selection in Sports Apparel . If your looking for this then Ii would suggest the Clairemont Square Location !! There Clothing Racks are much fuller !! But I will return and shop again !! read more

See all

So, last year I challenged myself to do 100 reviews a year. I am repeating the challenge. All I will have to do is one review every 3 days and Ill I'll make my goal. I noticed I never did a review on Burlington Coat Factory, I also noticed that I've made several trips without checking in. I'm an Elite I owe it to my readers to keep on top of things. I am going to average out several visits. I've been there when I felt they deserved 2 stars. I've also Been there on 4 star occasions. I've been there when I couldn't pay someone to assist me. Other times I've had employees begging to help. I've been there and found some very nice items. I've been there when I couldn't find a thing in the store I wanted. Some of the treasures I've found are shoes, leather jackets, vests, bowties and dress shirts with French cuffs. If you're in the area it's a good place to browse. read more

Definitely not the most organized department store, but is my favorite location because they have the most selection. The women's and men's section are equally large in variety. And they have a whole separate room/section for kids and babies. I love finding brand name items here for a fraction of the cost. And I love browsing around and finding the most random but interesting items. And a second floor for all your household needs!! Shoes Purses Clothes Beauty Sports Houseware Kitchen Bedroom Holiday Pets Basically they have almost everything. I love this place. read more

Unfortunately my husband had a bad experience at this location due to the manager Kim and our family and friends will not be shopping at this location anymore. Kim was extremely rude and was unwilling to work with him so that he could grab his wallet and return to purchase the items he wanted. We will be contacting higher management to share our experience. read more

My friend went to this Burlington location today, Tuesday 04/05/22, at 5:30 pm. When he was there he asked the manager, Kim, if he could set aside four pairs of pants near the fitting room and come right back in a minute to try them on; because he forgot his wallet in the car, so he needed to grab it. The manager Kim refused to allow my friend to set any of the pants aside. Kim basically denied my friend service just because of a minor, yet easily solved inconvenience. I love Burlington: the company is wonderful and I really enjoy shopping at the different locations. However, I will never do business at this particular Burlington location in La Mesa again, because the manager Kim is extremely unprofessional; and it is inexcusable for a company to hire such an unqualified person to deal in customer service. Kim should not be a manager anywhere, and undoubtedly this "manager" has ruined many other shoppers' experiences at Burlington before. read more

I used to not care much for this Burlington Coat Factory, and had a better time shopping at the Clairemont Mesa location. Key words: used to!! This location very recently renovated their interior and completely stepped up their organization game. While there are still some holes in their organization, the renovation has dramatically improved my shopping experience. Their investment shows, and I hope that staff/customers keep it up, and if so -- that their investment pays off for them!! I can at least verify that it pays off in my household, as we've now been back twice in the last week! read more

Managers are scammers here. So watch out. They refused to honor the sale on men's socks. So I went to the back of the store to take a picture of the table with all the socks with the sale sign "5 pairs for $9.99" to show it to the manager and the manager who happened to be an older African American lady in her late 50's then told me to leave. So they tried charging $30 for 5 pairs of socks when they're a six pack for $11. OMG they're so stupid sounds like a SCAM. read more

See all

My mother just came back from the Philippines and she had asked me to select a purse from the assortment she had bought that were sitting in her giant suitcase. I told her as politely as I could that I didn't need a new purse and that she could just give all of these to her friends. She said, "Are you sure? Oh well okay." She then picked up my purse that was sitting next to me and hung it on her hand in the air. She said, "Ooh, look at your purse it is so pretty and it even has a pocket for your cell phone." I said, "Well you can't have it. I bought it at the Burlington Coat Factory." My mom asked, "Will you buy me one?" I said, "You have all of those purses in there!" She said, "All of those purses are ugly! I just bought those because my friends asked for them." I laughed and said, "Thank god because I was thinking the same thing." I took my mom to this Burlington Coat Factory location because it was the closest to my auntie's house. My mom selected a white purse and a fancy t-shirt for work after she had to run all the way to the bathroom towards the back of the store. I had never seen my mom run so fast in my whole life. We get in one line to pay and the cashier tells us that the line is debit or credit only. We get in another line because I wanted to pay cash. We got stuck behind three women who had to have a price check on every baby outfit known to man. I said loud enough for the world to hear me that "We will never get out of this store! What kind of backwards ass place takes debit or credit before cash?" The woman behind us must have felt the same way because she dropped her clothes and stormed out of the store. Then my mom said, "This is why the economy is upside down in California, Californians do everything backwards." read more