I mean it's Xfinity by Comcast so it's meh. I needed to go into the store to more easily speak to a…read morehuman being than the AI assistance that Xfinity is now going to - which is really limited and of no help for specific issues these days. I was encouraged to make an appointment by a friend and I was glad I did. Although the location was not super busy on a Sunday, there was a constant flow of people. The reservation process was easy to complete online. Once in store, I was helped within a couple of minutes. My original issue of adjusting things within my plan was easily done. I had a very hard time hearing the associate I was working with since all associates work from the same counter, so you are very close to other customers and their conversations with the small counter. Basically what I found is that associates in the store can help out with the bare minimum and going into the store is reserved mostly for returning equipment. While I was able to get a few adjustments to my plan as aforementioned, anything the associate could not do or didn't know how to do was pushed back onto me calling Xfinity customer service - which is anything but. The store itself has a nice display of their products and the store is well organized and clean. The company itself is what is frustrating.

We have been customers with Xfinity / Comcast for 2 years, mainly because there were limited…read moreoptions available in our area and we liked the idea of combining our mobile and internet services for convenience. Unfortunately, what we hoped would make life easier has turned into an ongoing nightmare. We specifically chose the highest and fastest internet package available because I work remotely from home full-time for a law firm, and we also have multiple gamers in the house with anywhere from 10-15 devices connected regularly. Despite paying for premium service, our internet has been terrible. Using more than one device at a time slows everything down. I've experienced lag during Zoom meetings with my manager while working, and my husband and son are constantly being kicked out of games because of connection issues. At times, the speed honestly feels like 1984 dial-up internet. Over the last several months, they have sent out 3 technicians trying to fix the issue. They swapped and "upgraded" the modem, and even dug up and replaced the lines from our house to the box on our fence, yet the problems still continue. What made things even worse was one of the technician visits. The technician knew we had a dog but negligently left our gate unlocked after accessing the yard. Our AKC registered champion English Bulldog got out and was attacked by a German Shepherd. Both dogs were injured and required emergency weekend vet visits. Since the attack, my bulldog has not been the same and clearly seems traumatized by the experience. The supervising technician said the employee underneath him was new and an independent contractor, but locking a gate behind you is common sense, especially when you know there is a dog in the home. That could have just as easily been a child getting out. To their credit, they did personally come apologize, but that does not undo the trauma caused to our dog. Most recently, we relocated and transferred our services. Somehow they completely messed up our account and split it into two separate accounts. I spent an hour and a half on the phone with customer service just trying to get them merged back together. During that process, they also downgraded me from Platinum member status to Gold status for no reason whatsoever. Because of that downgrade, I lost my Peacock subscription that was included with Platinum membership benefits. They submitted a "ticket" to supposedly fix it, but after everything else we've dealt with, I have very little confidence it will actually be corrected. After years of issues, it honestly feels like we've been punished for staying loyal customers. Now that we live in an area with more provider options, we will absolutely be switching both our internet and mobile services elsewhere. Between the poor internet quality, constant unresolved issues, account problems, and the negligence involving our dog, this has been one of the most frustrating customer experiences I have ever dealt with.

Five stars for StreamWise Solutions, and special recognition for Juan…read more I originally contacted StreamWise to install an outdoor OTA antenna for our home. I've been using OTA television for about 13 years and currently have five TVs, each with its own indoor antenna. That setup worked, but I wanted to finally move to a properly installed outdoor antenna that could serve the entire house. StreamWise absolutely delivered on that. The reception from the new outdoor antenna is outstanding. Channels that could be inconsistent with the indoor antennas are now coming in extremely well, and having one properly installed antenna serving the house is a much cleaner and better solution. But surprisingly, the OTA installation may not even be the most valuable thing StreamWise did for me. Our house already had RJ45/Ethernet connections installed in multiple rooms, but they were useless because the wiring and central panel was not complete / bad. I wanted to take advantage of those connections for years because I prefer hardwired internet for stationary devices rather than having everything competing over Wi-Fi. Juanito took the time to look at the existing wiring, understand what had been done in the house, troubleshoot the panel, and get the Ethernet connections functioning. And he explained the setup so I actually understand how to manage it going forward. That is the real game changer for me. We're a family of four with a lot of connected devices, multiple TVs, streaming, security cameras, and everything else on three floors! Until now, most of that depended heavily on Wi-Fi. With the existing Ethernet infrastructure finally working, I can hardwire TVs and other high-use stationary devices (work laptop) throughout the house and reserve Wi-Fi for the devices that actually need it. That should allow me to get much more out of the internet connection I already have rather than simply paying for increasingly higher bandwidth. It also gives me the flexibility to consider lower-cost internet plans and other ISPs because the home network itself is no longer the bottleneck. That is what impressed me most about Juanito. He didn't simply show up, install the antenna I requested and leave. He recognized another problem that was important to me, took the time to work through it, fixed it, and then helped me understand the solution. That kind of service is worth calling out. So if you're considering StreamWise for an OTA antenna, I can absolutely recommend them. The antenna installation and reception have been excellent. But in my case, getting the wired network throughout my house working properly may end up being even more valuable over the long term. This is not inexpensive work especially all the things I needed help with like my RJ45 fix so I spent the money to do it right. I expect my ROI to take a few years, if not in one year if I can get the right ISP and affordable plan soon. In short, excellent work by StreamWise and especially Juanito. This was one of those service calls where I ended up getting considerably more value than I expected. Highly recommended. p.s. once I get the new internet, start seeing the savings plan to look at other options as needed. A mesh system to increase any bandwidth dead spots, I find and possibly the Tablo concept. Most likely will give Streamwise that business. I need them to stick around.

Jaun is a rare individual who knows homeantenna installation inside and out. We now pull in all…read morelocal stations from Longmont, in higher definition than what xfinity delivered and for free!

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.

Aerux owns AU Wireless in Golden, but still represents themselves as the original non-profit that…read moreestablished the network and sold to Aerux in 2022. They claim 2-hour response time for technical support, but aren't available on weekends to provide service. The call center they use to provide "support" was unable to contact the company.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Used too be great, switched from Century Link. Originally it did provide more reliable internet and…read morebetter speeds. Now they're worse than Century Link. There have been so many multi-day long outages, and with Century Link there were frequent outages but they were at least solved somewhat faster.

Had to go back twice Still have no resolution…read more To my router problem or texting issues Spent an hour at the store guess I will call legal

I was with Verizon for over 15 years and thought that made a difference...but buyer beware!!!…read moreI switched to Xfinity which dropped my bill drastically AND now have unlimited data, better service, and a better company overall. Months after switching, I am getting a bill for almost $500 and no explanation for this outrageous charge. Look around before choosing this company!!!

Valued to set an appointment but never received a call back as noted by the receptionist Puzzled…read moreby the lack of follow up I would not engage with business that appears not to care about potential customers

I want to thank Eric for the fast response, I had to run a wire for internet service to our office…read moreand he did a great job, I will recommend him to anyone who need a wiring, and the most important he made me feel comfortable and that I could trust him.

It's time for me to revisit my one star review of Rise. Over the past year or so their service has…read moreimproved considerably. For about the past 10 years I have been buying 2 internet connections to my home - rise and viasat. The issue i had with both was reliability, so I basically had one to back up the other. I think about a year and half ago Rise did some major upgrades on their tower. Since then the reliability has been extremely good, and I generally get the bandwidth I pay for and sometimes a bit more. I work from home and i monitor my usage closely. As Rise continued to provide reliable service I found the viasat bill more and more difficult to stomach - their reliability was still low - and I rarely got what i paid for. So Rise's increased performance has allowed me to have Viasat disconnected and a second Rise line added to my home for backup purposes and I'm saving money. I'm not protected against their tower going down - but it has been a long time since that happened, and yes, I am knocking on wood. Additionally, I have a difficult install . The Installer has been great, gets things done, and doesn't mind thinking outside the box. So a pleasant update for Rise - They have made great strides, I sure hope they keep it up.

This company stole $10,000 from us when we used them for internet. My husband accidentally paid…read morethem what he meant to pay our credit card in 2020 - $10,000. He didn't realize it until the next day, when the transaction was processed. They kept the money, despite our bill being something like $50 and always paid on time. This constitutes civil theft. We spent countless hours trying to get it back by calling them and getting a continuous denial and run-around. Finally we gave up because the retainer for a lawyer was the same as the amount lost - $10K. I tried to report it to the BBB - but they refused to post my review, probably because Rise Broadband denied taking the money. So now I don't trust BBB at all either. I called BBB about this and they did not reply.

I spent over 3 hours in the store trying to transfer data from my old phone to my new one. The…read morestaff I worked with were patient and kind, but unfortunately, the female manager was disengaged -- sitting at a table scrolling on her phone and not assisting customers or staff. She admitted that they are not trained to troubleshoot and are mainly salespeople with very limited technical knowledge. She advised me to go to the UBreakIFix location she recommended, saying they had the right cable for a seamless phone-to-phone transfer (though it would cost extra). When I arrived, they had no such cable or capability, and instead began Googling on their personal phone to figure out what to do. They could not help me. Out of frustration, I went to the Apple Store at Park Meadows Mall. To my surprise, they were able to transfer all my data in just 25 minutes. Problem solved! Lesson learned: if you have an iPhone, go straight to the Apple Store. They can handle everything, and you'll get the same deals you'd find with Verizon. Ask for Dom at the Park Meadows location -- he was knowledgeable, efficient, and brilliant to work with.

we switched from AT&T and supposed to have our phones paid off at time of switching... verizon did…read moreNOT follow through and make the agreed upon payments. AT&T took it out of my account $750, and now after over 6 customer service calls over 4 months no one can figure out how to make the payment so I can get a refund from AT&T. I'm sorry I ever switched. TERRIBLE CUSTOMER SERVICE ALL AROUND. AT&T was a dream compared to verison.

Just wanted to say, these guys ate amazing. Went to get one of the phone upgraded and from the…read morestart to end, our service agent was amazing in helping us select the perfect phone, all the details of the innards amd also helped with trade-ins. Also helped with transferring contents from old iPhone to a new one, it was flawless. Definitely a 5 star experience

Utter incompetence. Cannot answer basic questions about business lines, dismisses requests, forces…read morecustomers to chase people instead of people chasing them. They are simply a consumer up sell factory with little interest in doing anything to solve problems.