I will say this - the service was excellent. The gentleman that took our order was friendly, cheerful and the perfect forward facing employee an establishment like this could ask for. We don't have Tim Hortons back home, so we enjoyed something different one morning of our trip. A couple breakfast meals and an order of timbits. Everything was perfect, and my husband purchased a box of kcups to bring home so he could enjoy some coffee at home. read more

Tim Hortons - a burrito and a drink - Donuts Near Me - Frankenmuth, Michigan

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I went to Tim Hortons Friday morning to get a coffee and donut because I had a rewards for a free donut with the purchase of a drink. The girl scanned my phone and it didn't take the donut off. I showed her the rewards and she tried it again. It still didn't take the donut off. I told her to forget the donut. This isn't the first time this has happened. I think they should figure out how to get there system working right Mark b read more

First I want to say I never physically have ever ordered from a TH or been to a store. The lady looked at me and stood at the register and didn't say anything, she looked very unhappy and didn't speak the whole time I was in there. I looked at the menu to decide what I wanted. And I had your tidbits. I told her I wanted 20 and paid and after I told her what I would like. Again never once did she say anything at all. I thought it was weird how she was doing it but didn't think anything of it. I left and before I got to my car something told me to check. And sure enough it was all different kinds. I went back in and another girl spoke to me and told me that you have to pick what you want before you pay. So as a new customer how would anyone know this 1 if there are no signs up stating this and 2 no one is friendly and says anything about it when clearly I didn't know what I was doing specially when I was giving her my order as she was putting what she wanted in there? This clearly has made me rethink about where I buy my donuts and coffee from! This store definitely needs better customer service!! There is a Dunkin' Donuts in the next town over in Birch Run!! read more

Tim Hortons - Tidbits - Donuts Near Me - Frankenmuth, Michigan

Long story but basically we were greeted, told fit would be just a minute then the same employee opened a register at a different area. She mumbled something in passing that I didn't hear clearly and then proceeded to wait on all the people who were waiting in line behind me. In my opinion she was very unprofessional as well as rude. She made no attempt to wait on us, knowing we were next. read more

i drove out of my way to come here just for them to make my order wrong twice! huge waste of time, I will not come back here. if you value your time, only get coffee but anything else they cannot get right read more

Went two days in a row while staying down the road at the Splash Village for coffee, donuts, breakfast sandwiches, bagels and muffins. This was during the week around 9:30 am each day and service was super fast, friendly, and they had everything in stock. Didn't mess up my large order either time. The reviews made me a bit worried but I think this is a case where people only leave reviews if they had a bad experience. read more

The people weren't friendly. No greeting and it took them 7 min to get to us and there were 4 people working. When Amelia finally waited on us she wasn't pleasant, no sorry for the wait or anything and while taking my order a regular customer came in and she stopped waiting on me to talk with him. Coffee at best taste like coffee not the brown butter Carmel I was promised read more

Everyone knows my obsession for Tim's coffee. Like a love affair your significant other encourages. It's addictive! It also helps that Mrs. E digs their iced tea. We started with a large double-double, a giant iced tea and angel creme donuts. A large can of Tim's original coffee to take home is only 16.99 (an amazing deal... considering size and quantity) so we bought one. They have pretty good sandwiches and incredible kettle chips. That's for later in the day. The restaurant is clean and comfortable. Restrooms are the same. Very friendly atmosphere. Emily served us this morning and was not only wonderful, but in tune with the product. She turned us onto the large tin. The service is unbeatable, the coffee is obviously out of this world and it's a close contest between the many options available and the amount of smiles. read more

Great service with friendy helpful staff . Donuts were fresh with a lot of variety and restaurant was clean

This Tim Hortons has disappointed me time and time again... I've called 3 times today wondering about their blueberry timbits and they've failed to pick up the phone. I then pack up my belongings and stroll on over to Tim Hortons to ask about the blueberry timbits and the manager was very disrespectful. Little does she know that I have a medical disorder that contains me to only being able to order my blueberry timbits. Frankenmuth Tim Hortons will be receiving a formal complaint due to my unsatisfactory experience. :( read more

Some of the staff is very unprofessional , I walked in and they were screaming at each other and you could visibly see the person helping me with upset and I felt really bad f or her. And sadly some of the younger stuff their appearance with their hair all over the place I don't want that in my food... The last few sandwiches I've gotten from there have not been the greatest read more

Always friendly service, and timely with ordered product. Always use drive through and window workers are friendly, efficient and send you off happy :) read more

FYI this stores hours are not correct! This store closes early and will charge you in their mobile app. I ordered at 10:01 PM and went to go pick up my order. To my surprise all lights are off, drive through board was shut off nothing. Normally I would of just canceled the order.. but obviously no one is there to pick up the phones and In the Tim Hortons app you cant cancel the order, or at least I couldn't. It acted like the order was already complete and they charged my card for it. My theory is that this store closes early and didn't update their hours, and when I put my order through at 10:01 they decided to just run my order through charge me and then just close up without actually giving me my order / following up with me. I did contact support and they are looking into this issue. Honestly I won't ever use this store again and honestly I would be weary of using Tim's in the future. read more

It's safe to say good ole Timmy has overtaken Dunkin as the best coffee/donut chain. Their sour cream timbits are so perfect, and so are the ice caps. Get a 40 pack of timbits and share with your friends. Do it! read more

Typical tim Hortons fare located just to the north of downtown Frankenmuth. It does keep with the German influence of town as well. Coffee, and donuts...it's what you'd expect from Timmys! read more

Tim Hortons - the front of the restaurant - Donuts Near Me - Frankenmuth, Michigan

This is my second and last visit to this location. 4 people working, only one filling sandwich orders. Seating area was dirty with medium traffic. read more

For being a coffee shop their espresso machine never works when I go so it makes getting anything from there besides food nearly impossible. Seems like they don't have enough to keep things open since they're always out of everything. And ordering on the app isn't any good either bc they still won't have some of the items you bought and instead of giving my money back they tell me to just come back another day. No point in being open if they never have anything read more

Always a good place to stop for breakfast. Very polite staff as well. Do yourself a favor and order the powdered raspberry filled timbits. SO GOOD! I could eat them every day easily read more

Great place for coffee, tea, donuts or Coldstone ice cream. Friendly staf. Soup and sandwiches are awesome.

Although I respect Tim Horton's as a chain overall, not this establishment. They are slow, rude, and always get my order wrong. It always seems that a machine is always broken, and it lasts for about a month, then another machine breaks down. The portions that they give are not very generous, and the Wi-Fi connection is less than up to par. The variety and quality of food (when it is correct) is amazing, and I would not hesitate to spend my hard earned money there. Overall I would do yourself a favor, and do not go to this establishment. read more

I went to Tim Hortons for the first time. My husband and I loved it. The food was great the staff was great. It was clean and cheery. Very friendly. Will go back to try other stuff they have. read more

I go to this place at least 2 to 3 times a week. I always order the same coffee each time, medium iced vanilla coffee double double, and it is never the same coffee. They constantly forget to add vanilla or the sugar. Sometimes I can't even drink it because it's not right and doesn't taste good. Today I went, ordered the same coffee as always and a sausage and cheese croissant no egg. The guy even read my order back to me which was correct. I pulled up and after waiting got my order. Of course the coffee was not right, no vanilla. My sandwich was firstly burnt and smelled awful and it was sausage and egg no cheese. Not what I ordered. I called the manager and finally complained. I said can you please start being more aware because this is getting ridiculous. She said nothing. Just sat there quiet and said "okay". Not sorry this keeps happening and sorry you're upset. Fine. Guess I'll stop coming and spending my money because its not like I get what I want anyways. read more

Second time in two weeks the drive thru that's supposed to be open at 5am isn't open. Losing business with people sitting, waiting, then driving off...... read more

I'm very unimpressed with this location of Tim Hortons. I typically receive very rude customer service. It's not a very pleasant way to start my day when I stop by for a coffee and bagel. read more

This Tim Hortons has the worst driver through service I have ever seen. I've had multiple problems at this Tim Hortons( normally from one particular employee) and am done. It's sad that the food is overshadowed by the terrible service. I would recommend driving a few miles north and go the TIm Hortons in Saginaw or bay city. read more

I ordered a triple triple, not sweet at all, tasted like plain coffee, and they filled my cup all the way to the top so it spilled all over my car. read more