I had someone pick the cake up for me and when I received the cake it the wooden dowels protruding out of the top of the cake! In which is never supposed to happen on a cake with a smooth surface! When I called her and told asked her why the dowels where showing, she immediately said no they are not which indicated she knew it was wrong! I asked her could she compensate me due to her neglect and I let her know the cake was beautiful however the dowels was an issue and unacceptable! She proceeded to argue with me and hung up the phone on me! I called her back and asked her did she hang up on me as that was very unprofessional and rude, she started arguing with me telling me it was nothing she could do and she didn't know what to tell me! She never took accountability for her inconsistency and in turn did not handle the situation like a business woman! I put a review on face book and she used very vulgar language and got very personal as well as her boyfriend! Lacks customer service, professionalism, constructive criticism as well as tact and etiquette! So please if she does anything wrong she will play victim and attack you as if you did something wrong! read more