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    Deb’s Custom Cupcakes

    5.0 (1 review)
    Open 9:30 am - 2:00 pm

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    2 years ago

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    Debbie I.

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    Villa Italia - Tiramisu

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    4.1(228 reviews)
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    Is there any cake decorated more beautifully than a custom cake from this longtime popular bakery…read morein Schenectady? I do not think so. The cakes are made fresh and not frozen. Today, we had a 10" Carrot Cake for an 18th birthday party. It not only looked picture perfect, it tasted great. The website describes the many flavors of cake available in different sizes in round or sheet cake style. When you call to order, you speak to a knowledgeable staff person to select a flavor, size, frosting, and filling. Then you select the decorations and colors you would like. The signature iconic script handwriting of their decorators is attractive and distinctive. You know it is a Villa Italia cake when you first see it. However, always check a custom order cake before you leave. When we picked up the Carrot Cake, the worker did not open box to show us the cake. They should be trained to show the costumer the cake before checking out! Fortunately, I did open box and saw a pink frosted cake saying HB Jackie. My cake was for an 18 yr old grandson. They fixed it so it looked nice, but it was not quick. Please check out my photos to see a few of the cakes we have ordered and enjoyed!

    The cakes are always moist. Filling just enough. Buttercream frosting yes is sweet but one of the…read morebest tasting around. Offer plenty of options for decorating also. Recently the gelato cakes have became a favorite too. Recently ordered cookie & cream ones. Every one complimented the taste. Also able to pay and order on the phone. Service was great.

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    Tiffany's Custom Cakes

    Tiffany's Custom Cakes

    2.7(3 reviews)
    0.0 km

    I had someone pick the cake up for me and when I received the cake it the wooden dowels protruding…read moreout of the top of the cake! In which is never supposed to happen on a cake with a smooth surface! When I called her and told asked her why the dowels where showing, she immediately said no they are not which indicated she knew it was wrong! I asked her could she compensate me due to her neglect and I let her know the cake was beautiful however the dowels was an issue and unacceptable! She proceeded to argue with me and hung up the phone on me! I called her back and asked her did she hang up on me as that was very unprofessional and rude, she started arguing with me telling me it was nothing she could do and she didn't know what to tell me! She never took accountability for her inconsistency and in turn did not handle the situation like a business woman! I put a review on face book and she used very vulgar language and got very personal as well as her boyfriend! Lacks customer service, professionalism, constructive criticism as well as tact and etiquette! So please if she does anything wrong she will play victim and attack you as if you did something wrong!

    I ordered a cake and cupcakes for my daughter's 3rd birthday. I wasn't given the option for…read moredelivery even with a small fee and this company had a company van when I went to go pick up the cake. Communication was not great at all. I found myself reaching out to her to finalize things more than she did me. When she handed me my daughters cake it was leaning, I am sure she seen that but she did not say anything at all. My daughter's cake ended up being lopsided to where I couldn't even take a proper picture for a cake I spent over $100 for. When I reached out to her about it she sent me the picture of the cake when it was first made and it was sitting up fine, I don't know what happened but I think she left it out for too long and it started to melt. At least notify me about it and refund me some money. She ignored my last message sent to her when I notified her about the cake leaning to the side when I picked it up.

    Photos
    Tiffany's Custom Cakes - Closer picture of wooden dowels protruding through top of surface

    Closer picture of wooden dowels protruding through top of surface

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    The lopsided cake

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    Cake with wooden dowels protruding through the top surface

    Deb’s Custom Cupcakes - customcakes - Updated May 2026

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