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    The Cookie Factory

    3.7 (74 reviews)
    ModerateBakeries, Desserts
    Closed 7:00 am - 7:00 pm
    Updated 3 months ago

    Order The Cookie Factory Takeout or Delivery

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    The Cookie Factory, Troy
    Christian L.

    Ate a giant MOUND of 50 count 'The Cookie Factory' butter cookies (with a dollop of chocolate frosting on top) over Christmas! They were soft and very addictive - especially with guests and if eaten with tea or coffee. These cookies are a great bang for your buck for parties. They are light but fatty - and yes, 'genetically engineered'. Still get your money 's worth. Review: 4

    Cookies bought at Cookie Factory

    You've GOT to be kidding me! A few hours ago (12/31/24 @ approximately 1 pm. ) I bought a Holiday Cookie tray, sugar cookies and a garbage bread. My bill was over $50 and I brought the cookies to a friend's house for an early New Year's get together and ALL of the cookies were GROSSLY STALE! How dare you sell items that it is now obvious were made for Christmas A WEEK AGO. I used to like Cookie Factory but even though it's not as convenient, I'll go to Bella Napoli. Shame on you for robbing your customers on New Year's Eve or any other day.

    a hand holding a chocolate chip cookie
    Dominica D.

    Our hometown beloved factory went downhill faster than you can say Obamacare. It's really sad. They no longer offer their robust breadth of options, like breads, and donuts, and fig cookies. What happened here, alberinos? I truly am dumbfounded. The cookies have never tasted so bad. I stopped in yesterday for a cookie and what I got was an old, gray, greasy Eminem thing that I gagged over while eating. It's a disgrace - how can you mess up cookies? After all these years? Yeah no. Just bake cookies your self and skip out on the awful experience this place now produces. Stale donuts, minimal options, different recipes, the decor inside is bad, the prices are RIDICULOUS, the list goes on. If you're selling, just sell already.

    Yummy funfetti cake! Frosting was delicious and roses were done beautifully.
    Isabella S.

    Needed a cake for an engagement party last weekend and after shopping around and seeing some ridiculous prices, I decided to check them out. I had been to several events where cake was provided by the Cookie Factory and it was delicious, but I didn't really want to venture out to Troy for a cake. After looking their price and size information up online, they sounded like the best deal and I knew it would taste good. I ordered a half sheet cake large enough for 40 people, with a funfetti base and rainbow sprinkles (yes this was for an engagement party lol). Ordering was easy enough and everyone I spoke to was friendly. The order was placed on a Tuesday and was ready to go on Saturday. The cake looked and tasted delicious and I received a lot of good feedback from the party guests. Frosting was delicious and the inside was super moist. Only small gripe was that I asked for rainbow sprinkles and for some reason, they put red sprinkles on instead. Not a big deal, but just not what I asked for. That error aside, this will be my new go to spot for cakes even if it's out in Troy.

    The "Christopher"
    Greg M.

    Decadence. On a level almost beyond my comprehension. I stopped here before Christmas thinking that these things would be a great thing to give to those people in your life that do the little stuff. Like your mechanic, your mailman, your gym folks, etc. Just a small plate of my appreciation for a job well done. And the Factory does not disappoint. I got several trays of cookies for what I feel was a very reasonable price. Everyone was appreciative. And I was not significantly lighter in the wallet. Having had their cookies at work a few times, I needed to stop in and see what it was all about. I stopped in with the lady prior to a snowstorm to get some "Snowed in" supplies. The smell of bakery hit me as soon as we opened the door. Alas, it is not just cookies they do here. Cakes, pies, doughnuts, breads. They do alot of things and they do them well. We walked in just looking for a small assortment of cookies, and we left with cookies, cakes, eclairs, cupcakes, you name it. Way more than we could possibly consume in a weekend. We shopped for 20 minutes just on the cookie case!!! It was ALL spectacular. The stand outs for me? The triple chocolate cake with mini chocolate chips on it. The cannoli cake. And something they call "The Christopher". It's two butter cookies with peanut butter between them and coated in chocolate. MAN was that thing was excellent. And, for the finisher? There's nothing like a good "cookie monster" cookie to seal the deal!! I'll be back. I can't just have some. I want to try ALL OF IT!!!!

    Chocolate chip sandwich

    I was excited to try this place since I had heard about it. Sadly, it was a big disappointment. I got a variety of cookies to try. Chocolate chip, m&m, chocolate chip sandwich, and a special turtle decorated one. The taste of the cookies was off and tasted like old oil and fake butter. The m&m ones had the same nasty flavor, and the candies had a powdery looking finish on them. Fillings and frosting were grainy. For the price, it is not worth what you get. It smelled amazing and the staff told me it was the cheese cake company next door.

    Daniel B.

    How can I have never reviewed The Cookie Factory? They make some of my favorite yeast raised donuts in the area. Here's my hot list. 1) Anything with chocolate frosting. The plain chocolate frosted is my favorite here. The yeast donut shell is just so impossibly light, it's really a perfect vehicle for this fudgy cocoa rich topping. But the Boston Cream is pretty great too. 2) The glazed It's a little non traditional, with some notable citrus in the glaze itself, but man does this shop get that crackle right. And again the light and elastic yeast donut shells are fantastic. They put the industrially produced donuts from the big chains to shame But not everything is great. The famous double dipped donuts are far too sweet. Like, teeth achingly sweet. Like, diabetic coma sweet. Like, there isn't enough milk or coffee in the world to wash these donuts down, kind of sweet. Make the trip up the hill. They've got parking. Get the donuts. And pick up a fudge fancy while you're there too. Just get one from the baking sheet and not one of the pre-packed cookies. Hopefully, once you experience real donut bliss, you will no longer be satisfied by the omnipresent pink and orange beacons of mediocrity.

    NEVER BUY A CAKE HERE
    Molly M.

    Paid over $40 for what I thought would be a normal cake, and instead I the world's ugliest cake delivered. Who decorated this, a five year old? I'm actually repulsed.

    Cannoli, blueberry cheesecake cup, fruit tart, cannoli cake slice, corn muffin
    Rachel K.

    Ordered delivery with DoorDash bc I was craving a cannoli. The order got here in less than half an hour and everything was still cold that needed to be. The cannoli was amazing!!!! Very high quality desserts!!!!!

    I really loved these!
    Chantelle L.

    I have thoroughly found where to get my cookies! I picked up Fudge Fantasies and These Raspberry cookies at Hannaford as I was looking for something local to buy for a work potluck. They hit the spot! No more store bought cookies, the cookie factory will just WOW you! The fudge fantasies were great, I was expecting a harder cookie but was pleased with the texture. A whopping 260 calories per cookie, but just don't look at the label :) I never thought fruit flavors and cookies would go together and I was wrong. The raspberry cookies are out of this world. So yum!

    Salles M.

    How do you know if a place is overpriced? A good indicative is when the prices are not displayed anywhere. This store neither display the prices of the items nor provide a menu with the prices (I asked a menu for an associate and she said they didn't have one). I paid around $9 for a box of macaroons. The breads, on the other hand, are more reasonably priced considering their sizes.

    Decorative cookies for the holidays
    Karen K.

    I like cookies. I tell all my friends that I like cookies. I like when my friends bake and give me cookies because I don't usually bake, but I do like fresh baked cookies. Hence my love of the holiday season, and The Cookie Factory. We can buy Cookie Factory cookies in many large grocery stores in and around the Capital Region, but there's nothing like going to the bakery itself to see all they have to offer. Yeah, lots of cookies, but also yeast breads and muffins and pastries and sweet bread loaves and cupcakes and cheesecake bites. It's a dizzying array. I've always loved their Raspberry Drops - cookies that melt in your mouth, bright fruit - and anything coated in their thick, lovely chocolate icing. This time of year I also enjoy all the beautiful sugar cookies, some decorated like reindeer and Santa. Beautiful. A great place to stop for last-minute gifts - they have plates and platters all nicely wrapped up but they can put together anything you want. Did I tell you today that I like cookies???? xxx Zena, Goddess of Fire

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    Just opened a bagel bakery in the building. Great bagels, sandwiches, rolls, etc. The breakfast sandwiches are super.

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    Ask the Community - The Cookie Factory

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    The Flour Bender

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    This is a cute new(ish) spot in downtown Troy with a delicious array of pastries, and a small…read moreselection of special drinks. My wife and I stopped in on a warm winter morning and got a few baked goods and two drinks to try. I had a rosemary vanilla latte and chocolate pistachio sourdough bun. She had a masala chai, and olive/feta/rosemary focaccia. We started with the bun & focaccia. The bun pulled apart nicely and had the subtlest hint of sourdough. The chocolate wasn't overpowering and matched the pistachio flavor nicely. It was a bit messy but delicious nonetheless. The bun was deliciously moist in the middle which was my favorite part. The focaccia was thick and full of flavor. Personally not being a huge fan of olives, I think the chunks of olive were a bit too large for my taste, but that's personal preference. I won't take points off for that. The drinks came out after a few minutes. The latte that I got had some nice art on top, and the rosemary taste was very pleasant. The chai was also quite nice, I like the taste of masala as well. My wife got oat-milk with it which gave a nice nutty flavor to it. Staff was very pleasant, as well! And the environment is nice and cozy with some plants in the corners and a nice city-cafe feel.

    Came to this awesome bakery in downtown Troy after having some delicious coffee at a shop nearby. I…read moreknew I had a little sweet tooth and wanted a little something. The final verdict was the lemon poppy seed gluten free olive oil cake which was incredible! I couldn't believe it was gluten free. I also got the pop tart and it was not only SO stinkin pretty but absolutely delicious. I love the space, it's so quiet and relaxing and the fact that it has all the pretty plants and chill space to get some work done. I ended up sitting outside since it was nice and sunny and wanted to enjoy the last bit of sunshine and outdoor space before the cold keeps us cooped up inside. Can't wait to try their other baked goods and drinks next time I'm in Troy!

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    Bella-Napoli Italian Bakery of Troy - Box of goodness

    Bella-Napoli Italian Bakery of Troy

    3.5(72 reviews)
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    Bakeries like Bella Napoli are a rarity these days and should be cherished. Most bread baking…read morehappens in large facilities or in artisan shops that sell high end breads along with pastries, coffee and sandwiches. It must be difficult for a bakery like Bella Napoli to be profitable at their size, but I'm happy that there are still bakeries like this around. Their slogan is the selection brings you in and the Taste brings you back - and I would say that is true based on the wide selection of breads, cookies, pastries, and cakes that I saw at the Troy location. What brought me in to Bella Napoli was the opportunity to buy fresh small hot dog rolls to go with Helmbold Small Franks. I also bought an Italian bread and boston cream donut. The italian bread is the kind of italian bread that you grew up with if you grew up in the greater NY area - crispy crust with soft white interior and pillowy crumb. It went great with some spiedies and I'm looking forward to using it to wipe up tomato sauce when I make pasta for dinner tonight. It toasted nicely and maybe I'll make some garlic bread too. Boston cream pie donuts are one of my favorite donuts and I always try them whenever I visit a new bakery. The boston cream donut at Bella Napoli was good - not bad, but not great. The cream filling was good. The texture of the donut was a little dense, but not bad. If the donut texture had been lighter, I would have rated it as great. The only minor issue was that the chocolate glaze had a developed a little crusting, but that probably means that the glaze was based on sugar instead of using corn syrup - which I appreciate.

    As someone who has visited Bella-Napolis' Latham location many times, I was shocked at the…read moredifference between the two locations. No matter how busy and congested the Latham location is, the staff are always welcoming and pleasant Although the selection was comparable, the attitude of the two ladies at the Troy location was terrible. The surprising part of the visit was that we were the only two people in the store. I can only guess that the ladies were having a bad day or they were tired and just wanted to go home. Those young girls should understand that a smile and a pleasant attitude goes a long way. I now know that even though the Latham location is much busier and can be congested at times, it is still well worth the wait and I will no longer visit the Troy location.

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    Schuyler Bakery

    4.4(90 reviews)
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    I'm so sorry to admit that I haven't been here in years! I used to come regularly with my Nonna as…read morea kid. I'm so glad that I decided to visit again! This place is the best of the best! It's cute inside and the service was friendly and informative. They let me know that EVERYTHING, even the puff pastry is made in house!!! Very impressive! I bought a couple glazed donuts to make up for the horrible pastry and donuts that I had this week from elsewhere. I'm so glad I did because they were fresh made and moist and the glaze was still wet! If nothing else they made was good, I would go back just for the glazed donuts! But everything is great so let's keep chatting! I originally decided to drive there to get the cinnamon bread that I remember as a kid. Unfortunately they were sold out. But they did have what they called Easter bread, which is s rich egg loaf, similar to Challah with red and golden raisins in it and the dough is lemon flavored. I bought a loaf of that and brought it home and made epic French toast with it! I highly suggest you do the same! I also tried their spinach pastry and "pizza" pastry, delicious! All the dough here just melts in your mouth without leaving a leathery film on your tongue which means it's real pastry made with butter! I have thus resigned myself to the fact that I will be gaining weight soon due to the frequency in which I plan to keep visiting this place haha!

    At the start of 2024, we treated my mother-in-law to a donut treasure map road trip in CDNY,…read moretraveling to a half-dozen different bakeries to pick out donuts to indulge in for a birthday celebration like none-other. I read MANY blogs, yelp reviews, and social media updates to compile the list of places to check out, and I was surprised that a little spot I had never heard of before called Schuyler Bakery continued to pop up in my research. I knew we needed to make it one of the stops on the donut tour, and it was 100% the right decision. These donuts were out of this world delicious. The exact right texture and mouthfeel I personally want out of a donut. Sweet, but not too sweet that you can't enjoy every last morsel. I also loved the variety available... maybe 10 different donuts all together at the after-lunch part of the day, all classics and nothing dripping in over-frosted goo or crazy toppings. These are the donuts that donuts are named after. We will definitely travel out to Watervliet to visit the small, old school vibes kinda bakery for a dozen or so of these again. A++.

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    Sweet Elevation Bakery - Outside on a dreary day.

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    I ordered a smash cake for my baby's first birthday. It was supposed to be different shades of…read morecream. The cake I got somehow included... mauve. I wish I could include pictures. I really have no idea where they got the idea to add a purple-pink color to the mix.

    Best bakery in the NY capital region. During my time in Albany, I've been to a lot of bakeries. I…read morecame to Sweet Elevation 3 times in just 2 weeks. I don't remember when I had a more perfect chocolate cupcake, each time I've come here, the quality and service are perfect! Consistency and good service is what I look for. The attention to detail, hospitality, and kindness from Christian, the young man who works there, is exceptional. As I wrote before, the bakery shares the parking lot with the Yemeni coffee shop Shibam next door. The Yemeni coffee is just perfect with Sweet Elevation's treats, so don't miss this spot if you visit next door. I hope they can work out on doing something together. I've gotten hooked on Sweet Elevation's chocolate cupcakes. I'm having one as I write this review (these really are the freshest and best chocolate cupcakes) with some Yemeni coffee from next door - who knew how perfectly they go together. I'm very picky when it comes to cupcakes, and these are so soft, fresh, moist, fluffy, with perfect frosting with the sprinkles! Each time! It's really cute inside the cafe. What I'm most picky about is service, and I'm impressed with Christian, he's a respectful gentleman, knowledgeable, and really helpful with recommendations. Responsible, helpful, paying attention, intelligent. People my age often complain about the younger generation, they should meet Christian, our world's future is bright with young people like this. Good luck whatever you do Christian, and may you continue to shine as you do now always! Amen!

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    The Cookie Factory - bakeries - Updated May 2026

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