Convenience of ordering on app and pick up, staff could be a little more attentive to customers as they enter the store and acknowledge you at the pick up counter read more

Service was quick and great. Super friendly staff! The place itself was clean with no issues. The food, the cookies were delicious. We got the weekly specials that were absolutely delicious. If they weren't 700 calories a cookies I would eat them more often. If you want something special outside of the normal cakes. This is your spot! Well done team! read more

Crumbl - Latham - Bakeries Near Me - Latham, New York

I like dessert, I like certain cookies, I once was offered a couple of samples from a Crumbl store opening in Clifton Park Center as I was doing my mall walking about 18 months ago. I didn't find them outrageously exciting, so I never went out of my way to buy some. Upon leaving Fresh Market in Latham today my wife had a craving to try the Crumbl store there. I don't think she had ever tasted a Crumbl cookie. Upon entering we found ourselves in close proximity to a counter displaying the variety of cookies available today. There were also four computer stations where you could place your order and pay. Having chosen credit/debit card as our means of payment we did not notice on the screen whether cash was an option. However, I do recall a notice taped to the table alongside the display cookies stating that no bills larger than $20 would be accepted. The back of the store was wide open to see and it looked clean with large storage units, commercial dough mixers, and multiple ovens and storage units for the finished cookies. There were two employees to answer any questions and fill the orders being placed. It appeared to be a very efficient operation. Once we placed our order we were out with our cookies in about five minutes. Our choices were: Pink Sugar Cookie Brownie Batter Cookie Cinnamon Roll Cookie Peanut Butter Cookie w/ Reese's Pieces We agreed that we liked the cinnamon roll and peanut butter cookies the best of the four. Those two were similar in that they had crisp edges and soft centers. In fact, the centers seemed to look barely cooked yet tasted finished. The flavor of each was exactly what you would expect, and the peanut butter cookie was the less sweet of the two. The brownie and sugar cookies were our least favorite. The sugar cookie was exceptionally sweet with its pink icing. This cookie also had a consistency of cake. It lacked that crisp edge of the two previous cookies and the center was, like the edge, a piece of cake again. The brownie batter cookie was hard around the edges, none of that crispness, just hard crunch. And the center was fully crisped. This might make sense since it had pieces of chocolate in it, and even an attempt of a few seconds in the microwave didn't seem to help much. Overall, many home baked cookies I've had are so much more to my liking. Crumbl cookies are overly sweet for my taste. If I don't want to go through the trouble of making cookies at home I'll stick to Fresh Market's raspberry or almond pillow cookies and Market 32's cranberry nut gourmet cookies. read more

Crumbl - Latham - L to r, Pink Sugar, Brownie Batter, Cinnamon Roll, Peanut Butter Cookie w/ Reese's Pieces. - Bakeries Near Me - Latham, New York

We came here as as family outing late one night and I didn't really know what to expect. They had five or six types of cookies in two sizes (small and large) and sold them individually or buy the box. There were displays up front to look at (which I think were real, as I poked one expecting it to be plastic and it wasn't) as well as electronic display boards and such. We tried four cookies: the classic chocolate chip; a dark chocolate brownie; a caramel cheesecake; and something else that reminded me of the spiced windmill-shaped cookies. Ordering was done through a touch screen, and there wasn't actually any interaction with the staff except watching them bring up a box to the counter to open it and show us to confirm the order was correct. Is that what society has turned into now? Anyway, we brought them home where milk awaited and dug in. They were very good. The chocolate chip reminded me of a soft cookie made with shortening instead of butter, and the chocolate chunks were plentiful but not sharp tasting as in dark chocolate. It was a decent cookie though I prefer crispy chocolate chip cookies. The brownie cookie was spectacular, just like eating a... brownie! I thought that this was the best of the bunch, though at times it was too chocolatey for me. The caramel cheesecake cookie was fine but didn't taste like cheesecake. Instead, the caramel on top tasted buttery like a popcorn ball which isn't a bad thing, but it covered up any of the other flavors. The "Cheesecake" filling part could have been cream cheese, or vanilla frosting, or who knows what. I love popcorn balls but this one wasn't a hit for me. The last one, which had a piece of a spice cookie (I think) on top of it, was my toddler's choice. I can't say why he picked it, but he ate much of it. I tried some the next day and it was fine though I don't really know what it was supposed to be. I really enjoy old fashioned spiced or molasses cookies more than modern chocolate-forward cookies, so it should have resonated more with me than it did. In any event, for about $20 we got to enjoy some of high quality cookies. It was fun, though the ordering experience was almost robotic. That being said, I can make great cookies or brownies for a lot less, and don't mind admitting that I can enjoy subpar cookie-dough-in-a-tube cookies from the supermarket for under $5. As a once in a while date idea this was fun, but it probably won't be anything more than that. read more

This week the pink cookies were one of the cookies of the week and one of our favorites so knew we had to pick up a box. Miss that the signature pink frosted cookies are seldom on the menu now. Our first visit to crumbl was in Phoenix and the east coast just doesn't have it down pat. Cookies were not frosted well and recipe did not seem the same. Kiosks do not always work when using rewards or discounts and do not understand how people in line after us got their cookies and we were the last to receive our cookies. Staff are MIA and while we were quoted a time for cookies we received them well after the allotted time. Took time to even get staffs attention to get help and to receive our cookies. read more

Crumbl - Latham - Bakeries Near Me - Latham, New York

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great service friendly and pleasant staff, desserts a little sweet but the addition of the cakes that are less sweet is my biggest draw

Love their cookies and the selection. Awesome staff as well. There is always something new to try

Great cookies!! Great Service! Great Delivery!! Love sending Crumbl cookies for birthdays

Amazing cookies but definitely hate paying so much for the cookies you get the four big ones are $20 and the minis were like 15! read more

Crumbl - Latham - My cookie box! - Bakeries Near Me - Latham, New York

I'm docking two stars because they advertise Crumbl water but after you spend $2.50 they give you a 25 cent bottle of Dasani. Anyone spending $2.50 for water wants the Crumbl branded alkaline aluminum bottled beverage, not something you could buy at a convenience store. And showing photos of the Crumbl branded water at point of sale, yet giving the public a regular bottle of water after they've paid seems like a reverse "bait and switch" situation. The delicious cookies are as they should be though and the staff are always friendly. read more

The hype, the marketing, the millennials. Is Crumbl cookie the best? Well, I am a very good home cook/baker, and honestly, I make a better cookie. So why do you go to Crumbl cookie? Because you are never going to make a batch of Strawberry crumb cake cookies, or some complicated rocky road multi-step cookie. Crumbl cookie offers a very unique offering that is appreciated and becomes a conversation piece for everyone. When you buy these overpriced cookies, they come with a recognizable name, they are unique and people always give a positive response when you bring them to a dinner party. Kids love them, especially teenagers, and Crumble cookies, while not a Culinary art masterpiece, always has a place in my "quick things to get" when we have company over. read more

Got the carrot cake. The frosting is yum but the cake itself is almost bitter. Not cheap

Mint cake was really good! It was really nice and clean within the store, very welcoming- and quick service which was awesome!

I've been hearing a lot of hype about Crumbl Cookies so I decided it was about time to give it a try. Given these facts, I ordered the classic chocolate chip cookie and I was pretty happy with the result. To enumerate, the cookie was delicious. The outside of the cookie was crunchy and the inside was soft and gooey. Also, they used milk chocolate chips instead of dark chocolate which I really enjoyed. It was a simply a great cookie. However, it was expensive as it cost almost $5 for one cookie. With everything said, Crumbl Cookies have great chocolate chip cookies, but it is expensive. read more

Crumbl - Latham - Chocolate Chip Cookie - Bakeries Near Me - Latham, New York

Better than I thought they would be! After reading mixed reviews about how overly sweet and expensive these cookies were I wasn't sure what to expect. My husband bought some for my birthday and I have to say they are pretty good! I definitely liked some flavors better than others. My two favorite were a cinnamon flavored one that tasted like a breakfast treat and a strawberry one with delicious real strawberry flavor. I'm not sure of the exact flavors because they were a birthday surprise not purchased by me. My least favorite was a sugar cookie with pink icing. That one was just plain and sweet. The chocolate chip, brownie type and another chocolate were all good if not outstanding. All the cookies are the soft type so if you like crunch you're out of luck. As far as the cost, these are special occasion cookies and huge! Not too outrageous compared to a cake or donuts of the same size. read more

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Great every time . Cookies are never under baked, always just right with god flavors. Being greeted would be nice, not just having to stand there and try to get the attention read more

It was quick and service was good. Just not much to choose from and the prices are insane for a cookie. I got 5 cookies and it cost me close to 23 dollars. Very bland decor which they are going for but everyone is working hard behind the counters to make sure the guests do not wait. read more

Crumbl - Latham - Bakeries Near Me - Latham, New York

I came here with a very high expectation, considering you have to wait in the line for about an hour until you get your cookies. To me is sounded like a worth it experience. But honestly, it really wasn't. Crumbl Cookie has been a very popular spot in Latham and many people are waiting in line to try it out because, the cookies are huge in portion, freshly made and are supposed to be delicious. However, the waiting in line makes it not worth it. The prices to me are okay, 5 dollars for one big Cookie isn't really reasonable but it's justifiable with the size and how its made on spot by being freshly baked. They only let few people in line and while you're inside after ordering, you have to wait an additional time for them to make the cookies. We picked a 6 Cookie box which included the Milk Chocolate Cookies, Peanut Butter Munch and Oreo Birthday Cake. Some of the flavors do run out fast so don't always expect everything to be on stock. The Milk Chocolate Cookie was very good and fresh, I'm not a frosting guy but I really liked the frosting in Birthday Cookie. Peanut butter cookie was a bit dry and not appetizing. Id honestly only go if the line is minimal because the cookies are pretty good, but not worth the 1 hour wait. read more

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I keep seeing these cookies all over Instagram so I decided to place an order. I put it through on DoorDash and after waiting around 15 mins someone checked in on me and it seems like that might run on a different system, so the baker then made my cookies. Next time, I would order in store because the line or self service stations seemed to move very quick. The place is very clean and organized. You can watch them cook and prepare. Cookies are hot and fresh (or cold if they're better that way)! They are also HUGE. One cookies is basically 4 cookies. They lasted us nearly a week, and stayed pretty fresh. The brownie peanut butter cookie, sugar cookie, and chocolate chip were delish. They do different flavors weekly it seems, and popular ones sell out. They def live up to the hype! read more

So I went back. I was unimpressed by the chocolate chip cookie but I think it is a matter of finding cookies that really are good. I did try some I really enjoyed. The Brownie Batter was awesome :) 2 stars was a bit harsh. I will bump it up to three. read more

The staff was nice and super quick. Our cookies were good and a really treat for the kids!

First batch was amazing but the second and last was dry and over cooked- very disappointing for the price. won't waste time or money when it's not consistent quality... read more

Yummy cookies. Not worth the price. I think it's more of a fade. Time will tell. The delivery is not great unfortunately. Takes hours to get to you, no even exaggerating. read more

The cookies, while decent, are overpriced and not really worth the price. The staff were polite and the store very clean. I just don't feel it was worth the exorbitant price. read more

You probably shouldn't go here. The cookies are huge and delicious and you'll want more. I had this oatmeal cookie with berry topping and frosting on it that was almost too good. I know that sounds dumb but if you get these cookies you'll know what I mean. They're too good. read more

until this past order, I have never had a bad cookie from Crumbl, but I hate to say it these cookies were very subpar. I was extremely disappointed and so were the kids that I bought them for. read more

Amazing service , the cookies are the bomb ! The atmosphere was great also !! I live an hour away and since I've started to this select location I've been nothing but satisfied . read more

RAW, UNDERCOOKED COOKIES is what I got for my 1st experience here! RAW COOKIE DOUGH CONTAINS GERMS THAT CAUSE SALMONELLA! Plenty of other reviews saying the same thing. Not to mention, out of the EIGHT employees working, not ONE even said "hello", or "we'll be right with you"! I stood at the counter awkwardly, for 5 minutes, while not one employee could be bothered to acknowledge me. I will not be returning, and I do not recommend! read more

These cookies are wonderful!!! I can't wait to try more flavors!! They change the flavors weekly. read more

Had Crumbl Cookies for the second time and they are so good! You walk in and are hit with the smell of fresh baked cookies.... Yumm! You can order with an attendant or at a self kiosk. You pick what you want, pay and then wait till they call your name. They show you your cookies so you can make sure they are up to your satisfaction and then close the box and give it to you. The cookies are cooked perfectly so they have the perfect amount of crunch and softness. They have at least a few different options on hand. The flavors are changed every week so check before going. While every flavor I've had has been so good I was really hoping to get some of the same flavors I got the first visit and they didn't have them my second. The cookies I got instead were equally as delicious though. I definitely recommend Crumbl Cookies! read more

Sometimes they are out of certain flavors, but otherwise friendly and fast service! Bring back the pink sugar cookie!

that oatmeal cookie had me on the toilet for 2 days straight i had to grasp on to the wall idk what you put in it but i probably lost 15 pounds read more

Tried crumbl cookies yesterday after all of the hype -- the cookies were good, but aside from the chocolate chip, nothing special. They were very rich and dense. Service was very quick-- the order came up very fast read more

These cookies are delicious! The fried ice cream, waffle & red velvet cookies were awesome . I want to go weekly to try the different flavors Customer service was great & I love their packaging. I'll definitely be back! read more

Awful service. Extremely poorly managed and organized. Cookies taste good but the business model is designed to fail due to awful customer service and management. read more

i arrived today to enjoy the 6 cookies for the price of 4 deal when i was unfortunately turned away at the door because of an internet issue. wish this was posted somewhere before i made the drive all the way to crumbl. very upset with my first experience at this place. read more