This was a TERRIBLE visit in Latham on 8/07/2023.
Napoli is a quacky burned-bakery, in what looks to be a former used tire shop. As you know, I usually review good spots, but with this catastrophe - I really reached down deep in the napoli toilet; to pull out a dud.
Bees! There were swarms of bees stinging folks all over the parking lot.
People were running screaming, getting stung. That's the start. Inside there were not 1, but 2 lines crisscrossing to China and the interior was a rats' nest of disorganization: trash, plastic utensils and napkins and empty boxes on the floors and spent tissues on shelves.
The snot-attitude, burned-bakery-bimbos behind the finger printed and spilled-on counter, randomly picked folks to pawn off what black, burned and charred crap was still left over (see pics).
The cannoli ($5+) were made with salty left-over frozen pizza dough. You know how when you eat a cannoli it snaps? The little crumbs that break off and land in your lap?
Not here, this was a wet cannoli fest, dredged from a gutter.
The fillings were bland, straight-up shaken out of a Walmart can, nothing else. The sfugliatella were burned brick-hard: to attempt a bite it was like taking a chomp from a lobster shell. We tried but they were inedible!
Fuggetaboutit.
Totally destroyed!
Selling such quarry-like, lumps of stone and mortar to the public - that should be investigated by the Albany Department of Health. I felt sick to my stomach by Noon! The staff too, they all were underage, clueless and not in-the-know to be working. Customers were asking about "what is inside that one?" - the girl (taller, wearing an 'M' around her neck), feigned arrogant, snotty, disinterest.
She had not a clue.
Blank stares.
Listen, if the staff does not know what is in it: how do you think they'll bake it? Burned!! At a cooking school you would be kicked out on your second day!
Napoli is a dump. Worst cannoli I have had in years. Sfugliatella that was literally black and stone-hard thrown in the dumpster out back. Shards of what felt like sfugliatella wood-shavings in my stomach from the one crustaceous corner-bite. Fillings were bland, gelatinous, tasteless, canned, hardened, burned.
Staff wearing wrinkled red aprons (antithetical to Italy) has 100% bad manners.
These girls were harried, tired, miserable, stressed and under-trained. Hey napoli I want my $25 back! All that burned, charred, left-to-wilt cannoli in the dirty shelves and the cheesy pretend-bakery filling ended up in the dumpster for the bees to feast on!
Scandalously burned: TERRIBLE.
Review: worst, -1 read more