Good things first. I use the delivery service so that's a great option if you don't want to go to the store to drop off and pick up. It's about a five day turnaround time so not for quick service but convenient nonetheless. The bad thing about Tide is no pricing transparency. The prices are different every time I have clothes dry cleaned. The last time I dropped off a dress, there is a liner, so the cost to dry clean was $21. I called to ask why a liner would cost extra as that should be considered part of the dress but they said no. If it detaches then it's considered separate. Well, if you don't detach the snaps from the shoulders then it's one piece. Very expensive service that I feel should have been explained or called about. I would not have dry cleaned the slip liner. read more

I don't like giving businesses less than 4 stars but feel that this place at best only deserves 3 stars and here's why. The great thing about this place is that it does turn around your dry cleaning items within 24 hours and it is open 24/7 so from a convenience standpoint, this place is very convenient and fast. The issue I have with this place is that none of the prices for dry cleaning items are listed anywhere. It is not listed in the store, but it is also not listed on their website. I am a person that likes to know what I am paying for, so this didn't work for me. I have been here twice and haven't had any issue with the items I brought in to dry clean. They have an easy process to check in your items to be dry cleaned and an easy system to retrieve your dry cleaned clothes. Both times I came in here, they had attendants working. All the staff are pleasant and helpful. What my gripe is, is with their corporate operation. The first time I came in, I had a 20% coupon, but it wasn't clear from my receipt that the discount was applied. Again, the second time I came in, I had a 30% off coupon and still was difficult to figure out if my discount was applied in their computer system. You have to wonder if this is deliberate. I asked one of the attendants what the prices are and here it is: Blazers - $8.45 Pants - $7.45 Laundered shirt - $3.95 Dress - $11.65 Jacket - $11.45 The prices are a bit high, but remember, you are paying for convenience and I did get my items within 24 hours. Weird also that their pricing system isn't displayed and you can't really understand what they are charging from their receipts. Not a terrible experience, but an experience where you have to ask questions. read more

I'm finding out that a lot of products and items they have cleaned in the past for me are now being rejected and I believe it's based on cost because the receipts now have the brand name & cost of the item listed- so as long as it is an inexpensive product or material you're good, but I need something that caters more to my other products as well. I wait days to pick up my products only to find out that they've been rejected because of the cost of the item. read more

I have been coming here for the past 3 years because it's just so convenient and quick. I recently took a couple of items to get restored back to Black which on their menu board it is priced at $5. Nothing on it explains extra charges. Picked up the said items and was charged $29.98. AND the pants and dress I took looks worst than it did previously. The pants has some sort of white mark on it. Needless to say, I wont be returning here for anything. read more

Tide Cleaners - Dry Cleaning Near Me - Phoenix, Arizona

This time I got to say not so Good !! I dropped off some thing to be shortened & they sent a text it is ready I go there & they had to send it out Again !!! It was not finished ???? So 2 trips for 1 item that is a waste !! So Today I came in to pick up Laundry & 5 stars today they didn't Charge me for the Cloths !!! For my inconvenience !! read more

Very impressed by Tide Cleaners! great rates for Dry Cleaning and very modern facility. Love the 24hr service as well as the facility always open to drop-off/pick-up any time of day! read more

I dont recommend this place at all I had very bad experience with this store I sent 15 shirts to them when i use it I found all of them smaller !! They dont know how to clean. read more

I would not recommend this dry cleaning company at all. Been going out there for 2 yrs now. They lost a couple of my shirts, I called in 3 months ago and put a claim in. No follow up at all. Ask to speak to a manager at least 4 times and never got a phone call. They've lost my business and I would not recommend them to any of my family and friends. read more

The corporation needs to look into the way the store managers hire, train and treat their employees! They hire very young, inexperienced people who no experience, never had customer service experience and expect them to work by themselves, handle rude nasty customers on their own and work with no breaks for minimum wage, that's crazy! read more

Extremely overpriced. I see zero reason to Not support a small mom and pop business over these guys. My average dry cleaning cost is about $15 and when I go to tide it's over 28 every time. Support small business and stop getting ripped off Across the street is 17 dollars or 1.99 a shirt, same price is 34 at tide. I suggest there read more

Have you ever heard of a dry cleaners that has a Rewards Program? No? Well me either; but Tide Dry Cleaners has one. And they have 24-hr drop off and pick-up services. And they are a green business. I wondered years ago why dry cleaners never improved their business models. Well, here is one that has improved. And improved significantly. Walking in the store it does not smell of chemicals or dirty, musty clothes. It smells fresh & clean. A good sign, right? Some things you just can't clean yourself. Some things you must leave to the professionals. TIDE Dry Cleaners are the professionals. read more

I brought my cheer uniform that I needed urgently altered to this place. I needed it back by Wednesday and they said that they could have it in a day earlier. I go to pick it up on Tuesday and they tell me it was delayed and it would be ready by Wednesday. I go back on Wednesday and they tell me that they have lost my uniform and I had already made it clear to them that I needed my uniform as soon as possible and created a huge inconvenience for me. I am now without uniform and my first game is on Thursday. If you need something altered or even dry cleaned do NOT go here because they clearly are not able to look after what you give them. read more

Awesome place!! I don't have much experience in dry cleaning. Usually, I drop off the clothes and in 3-5 days it's ready to be picked up. So it's easy to see why I am so impressed with this place! First... Same day service if you drop off your clothes before 9am! I dropped off a suit, two pants, a dress shirt and two ties and they were all done by 5pm. Second, they have a membership program, so the more you dry clean, the more rewards you earn, and the more discounts you get. Third, when you have a credit card on file, they'll give you a tide laundry bag that you can use to drop off your clothes in the 24hour drop off, but what's really cool is next to the drop off, there's a kiosk and you slide the credit card in and your clothes pop out like a redbox DVD! They offer other services too that I look forward to try. One is a color enhancer, which gives the faded clothes the original color. 5$ for black and 2$ for colors or whites. My suit, two pants, dress shirt, and two ties came out to about 25$. I think it's pretty reasonable. They also have a drive up service, where they come out to your car to help you. They have free samples of downy scent booster and I guess pets are welcomed because there were free doggy treats as well which I thought was very welcoming. They did an excellent job with my clothes. It all smelled like tide detergent. Everything was pressed so nicely and my tie looked brand new. The tie was one of my favorites and I was about to discard it because I threw it in the wash one time unknowingly that I wasn't supposed to do that! Thanks Tide! read more

Do not trust tide cleaners with anything that you value, especially expensive dresses with included belts or expensive items that can be easily damaged, shrunk, or need alterations. Many items and small parts of outfits and buttons are often lost or destroyed in the factory that they outsource all of the services to. Nothing is done in store, and staff often cannot find customers items because of young teen hires not knowing how to sort anything alphabetically. Management is not good at answering or helping with claims and many customers never get lost items back or are ever called back by the one manager who handles all complaints or ever get fully reimbursed for their expensive items. Many items are rejected by the factory and employees do not call customers, causing frustration when customers who expect to come in and pick up their product, only to find out it was rejected by the facility who does the cleaning for them. And must wait an extra day or two. I recommend finding another dry cleaner that is not run by one single teenager who is allowed to sit on their cell phone behind the desk and are allowed to bring their pets, nor do they take the time to do the bare minimum for customers who have been using the service since they bought out Delia's Cleaners. Do not recommend. read more

DO NOT USE TIDE DRY CLEANERS IN AHWATUKEE!!! I have been there twice to get several dresses cleaned. The first time, I dropped off 8 items and only got 7 back, but they never did find it and accused me of lying. The second time, I dropped off 13 items and only got 11 back and asked me if I know which items I was missing. They're currently "still looking for the missing items". I asked if I could just look through their dresses, because they acted clueless AGAIN! They said no. I will be involving a manager. I'm now out about $600 and will never be able to replace these items. If there were an option for negative stars, I would have used that. Extremely pissed read more

Had my husband take in two medium size blankets that you buy at Costco for $15.00 to be washed as our dog loves the cozy fuzzy blankets. Hubby didn't ask how much it would cost his fault, but he was charged $55 to wash two blankets insane! We are not talking high quality stuff here, they simply stuck them in an industrial washer and used Tide. Total RIP OFF. Maybe ok for shirts, pants but forget bedding & blankets. I will never send anything there again to be be cleaned there is another dry cleaner across the parking lot that is a Mom and pop shop go there and support your local business. read more

I was a customer at Delia's for years and only moved to Tide after they bought them out and took on my account. Delia's service was impeccable without so much as an issue for years! Tide does an OK job, no better or worse than Delia's on the dry cleaning front. It's a commodity that I can get almost anywhere so the real reason I stay a customer with a dry cleaner is the service. My issue is with follow-through when something doesn't go quite right. I dropped off 3 shirts and 2 pairs of slacks on a Friday morning and when I picked them up the following Friday there were only 3 shirts. I was told they would look for them and call me back....no call back. I went in to check on progress and they registered my info and told me they would involve a manager, who would call me that night. No call back. I went back yet again and I was told a manager was on her way in and would look herself or give the cost of the slacks AND call me that night.... again, no call back. My wife went back 3 days later and ran into a regional VP at this store who assured her he would investigate and call me personally to resolve the issue again.... you guessed it....no call back! It's been 4 weeks all told and absolutely no resolution. Nothing operates perfectly so I understand how this could happen occasionally. Responding to issue like this in the right way builds loyalty. Respond like this and you lose a customer, or two, or three. read more

I took several dresses here to be dry cleaned. After I picked them up, I noticed the tulle under skirt had been torn on one dress and rather then telling me or fixing it, the tulle had been knotted up! When I called, they insisted I would have to talk with a manager but there wasn't a manager available so I had to call back several times. When I was able to speak with a manager after several days, they agreed to have their seamstress fix it, so I dropped it back off. When I went to pick it up, they tried to charge me for the seamstress fee as well as for dry cleaning it again. It was a terrible customer service experience and I will not be using them again. read more

One of the few positive things I can say about this location is the outside kiosk that allows you to access your order after hours. Damaged MANY articles of clothing and was always refused to honor their claim with constant excuses. Will be advising those around me to refrain using this service. read more

Tim was so nice. I had no idea Tide was Helping Family with first responders to the Covid19. My husband is working hard as a scientist in Baltimore. He needs a warm Jacket right now while working. Thank you guys so much for helping our family Today read more

We take very large amounts of dry cleaning in at time, and our clothes always come out amazing!! Sarah helped me out tonight, she was very professional and courteous, I cannot speak highly enough about her. read more

This place is great. I've used them about 8 times in the last month. Clothes are always well cleaned and neatly pressed. Employees are always professional and provide service with a mile. Drop off before 9 am, and your clothes will be ready after 5 pm the same day When you first use them, you get a dry cleaning bag you can use to drop off that has a bar code inside that links to your information. Makes dropping off a breeze, and is great for the night drop box so you know your clothes will be under your account. Put a credit card on file, and you can use their automated kiosk (think clothing vending machine) to pick up your clothes 24 hours a day. Great for those times you can't get there before they close, or just don't want to have to hurry. They do cost a little more, but the quality of the work and the convenience factors make it worth it to me. read more

Unfortunately, after years of being a loyal customer, I have decided to stop going to Tide cleaners. I have received several jackets back with missing buttons. Teeshirts and shirts are being laundered vs. dry clean only. I requested a refund and was told I would have to wait a week for corporate office to issue the refund. Sweaters are covered with lint and hair. read more

I love the 24 hour pickup kiosk!! The store manager is so friendly when I come in. Her staff is always professional and courteous. Ooh, and I love the bowl of candy that always has the best stuff in it!! :) read more

I have been very happy with Tide Dry Cleaners. I generally hate to have to take items in but they have made it as painless as possible. We take our larger bedding items, sweaters and dress shirts. Their employees have been patient, my items have surpassed expectations at return and 24 hour pick up kiosk is awesome. read more

Everyone was very friendly! The service was quick and my comforter smelled AMAZING!!! The price was great also, $27 to clean a Cal. King Down comforter is the best I've found since I've owned this blanket. I will be returning! read more

I can't say enough good things about this Tide Dry Cleaners. They make my life so much easier. I use them several times a week for my husbands work shirts. They give you a bag that links to a credit card on file. You can drop off and pick up your clothes any time using the kiosk. The employees are friendly and come to your car to get your bag or return your clothes. My best advice is to get 2 bags. This way you can always pick up when you are dropping off. They do a good job and have gotten out any stains. They say if you drop off by 9am, you can pick up the same day. The only complaint I would have is that quite a few times I drop off before 9am and they say "they'll be ready tomorrow after 5". Then when I ask if they can be ready the same day they say "we are really busy, but we'll try." So far, this had not been a problem and the clothes are always ready on time. Seriously, the service that they offer makes my life so much easier and is by far better than all other cleaners in the area! read more

Tide Cleaners - Found this attached to my clean laundry. Just one more reason why I will always use Tide Dry Cleaners. Thanks for being honest. - Dry Cleaning Near Me - Phoenix, Arizona

Tide was offering free laundry service for front line responders during the pandemic and we decided to use their service for the first time. I brought a trash bag full of whites and a bag of my husbands work uniform. I drop them off on Saturday around noon and was told by the associate that they would be ready Tuesday morning which was perfect because my husband was off until Tuesday afternoon. I received an email and text stating our laundry was ready to be picked up on Tuesday at 8:30am. I went to go pick up my laundry around 11am. Long story short I got my bag of whites but they tried to tell me the uniforms were not there on site and they would call me once they find out where they were. This was a huge problem because my husband needed them for work. As I was calling my husband to let them know what was going on. One of the associate came out with the uniforms and asked "Are these it?" I said yes and took the uniforms. No explanation or apology and just walked back into the facility. She bout gave me a heart attack for not having my husbands uniform and that's how she acted. I gave 2 stars because my laundry was clean and folded and they did a good job on the uniforms, they just need to work on their customer service skills and be more organized. read more

The first time we ever came here we were a little freaked out by the employees coming out to our car practically before we could even put it in park...but now we see it as old fashioned good customer service! For example, Paloma greeted us with the biggest smile. My husband told her we are here for pick-up, gave her our name & she took off like a flash. She moved so quickly, we had to laugh. Perhaps because we are not used to millennials moving expeditiously. (No offense intended, just our truth). In this instance we turned in out son's suit jacket and pants for dry cleaning. The seam had come undone on the pants and I didn't know Tide would repair it, but they are. Saving me a headache, I love it! Our clothing always comes back aces. We will continue to come here! read more

I'm disappointed with the customer service. I just dropped off three suits and pointed out a spot that previously wasn't removed, and asked if they could focus on that spot, as well as a spot on another suit. Although the employee (tall with dreadlocks) was not rude or disrespectful to me, his indifference towards my request made me feel like I wasn't a customer, but instead someone asking a favor for free. I'm looking for a neighborhood dry cleaner where the employee can make the customer feel relevant; not like an anonymous child on an assembly line. If my suits come back with the stains, then I'm going to escalate this. If they're spot free I'll edit this rating and give it 4 stars. read more

WARNING! Do not take your dry cleaning to the Ahwatukee location. They have been sold recently and outsource their cleaning. They damaged my $160 sweater and are so disorganized it's taken 2 months to get a call from the corporate big wig only to tell me that if they decide to reimburse me, they only reimburse up to $100. Totally unacceptable especially since I was a VIP member that has spent thousands of dollars over the past 3+ years. Horrible customer service! read more

I love the convenience of the 24 hour kiosk especially with my work hours! The drive thru also comes in handed when I'm in a rush in the morning, I just pull up and hand them my bag and I'm on my way. My clothes always come back smelling amazing and I really appreciate the email coupons and notifications I receive when my order is ready to be picked up! read more

Tide Cleaners - Tide Dry Cleaners offers free pick up and delivery to residential and businesses! - Dry Cleaning Near Me - Phoenix, Arizona

It's hard to come by simple, quality customer service these days. Giving credit where credit is due...Amanda went above and beyond making sure I got my shirt back as soon as it was ready. This was my second great experience with the customer service here and will continue to come back. Thanks guys! read more

I needed a comforter cleaned came here and they cleaned it without harming it not much more you could really ask for. I got 25% off as a new customer and they have 24 he drop off services. The staff is friendly place smells fresh. read more

I've had a several unfortunate experiences with Tide Dry Cleaners in Ahwatukee. A month ago I brought in a brand new blue shirt to be dry cleaned. I came back a day or two later to pick it up, and found the collar of my blue shirt to be discolored, and therefore ruined. A woman named Paula came up to talk to me. She offered no explanation or apology, but politely asked me for the monetary value of the shirt. I presented them with the receipt in the amount of $70 for my shirt purchase. She said they would need to keep my shirt, and that I would get a "check in the mail in a week or so." Two weeks pass by, and I did not receive a check. I visited this store again to inquire about the check, and the employee (a gentleman's name that I don't remember) promptly made a phone call to someone to determine the status of my issue since he didn't see anything listed on my account in their computer system. He told me someone would call me later that same day to resolve this issue. I did receive this call that day from a woman named Christina (sp?), saying she had issued a $70 credit on my Tide account. I told her I was uncomfortable rewarding Tide with $70 in new business for discoloring my shirt, and I only wanted the check that their employee (Paula) had originally promised me so I can have the funds to buy the same shirt again. She was friendly and said she understood, but also said she didn't have the authority to grant that request to me, and would have to talk with her production manager for approval and get back to me. It's been more than 2 weeks since that call, and still no response. I really wanted to like this place. It does appear to be very convenient, and everyone I've talked to at Tide has been friendly to me. Certainly no one has been mean or rude to me. But it does seem like that if something goes wrong, they have great difficulty making it right. Customer or quality issues are a routine part of a business like this, and if they have trouble following through on the promises they've made that's a flashing red light for me. I feel like they want me to just disappear, which is both sad and unfortunate. All I really want is to be paid back so I can buy a new shirt. Thanks for reading. read more

Love this place. Always amazing service. Paula always has a smile! I have used this place for over 2 years now and never once have I had an issue with service or my dry cleaning. The 24 hr pickup is perfect for the OH KNOW moments you have on Sunday night when you realize you didn't get it on Friday after work. read more

So I recently chose to use this place instead of my usual. They failed miserably on doing my "cowboy starch". This is super important to my livelihood and my work ethic. I send 100s of dollars a week to a place close to them, and considered moving to tide only! That will not be possible, I suggest if you require a heavy starching to go somewhere else. I'm sure they do "basic stuff" well, but my stuff requires better detail and attention. I can be reached at (520) 975-8832 for comment or questions read more

Gave them a try: 3 of 4 pants are going back because they are wrinkled and not well pressed. At $5.50 per pair it's unacceptable. Being green is great, but lazy is lazy. The night pickup is great, however, I'd rather they do a better job with the basics. read more

Expensive anyhow , And, twice I used 20% off coupons they gave us and neither time did they apply the 20% off. Both times I asked them to insure they applied the coupons, both times they assured they would but did not either time. Time to find another cleaner read more

Tide on Chandler Boulevard has great automated pick up and drop off when closed. Everyone is very helpful, supportive and friendly.