Used to be a regular with A1 and transitioned to Tide when they took over. Have remained regular with hundreds of dollars in dry cleaning each month. I had the very bad luck of having them rip the collar of a brand new shirt and messing up the sleeve of my nicest suit on the same order. I understand things happen but they were defensive about it, but offered to fix them. They returned them with no evidence of even making an effort to repair the damage but the garments were now all wrinkled as well. They are completely unwearable. This was handled very poorly, I'm switching cleaners. read more

They do a good job! Feel a little pricey but I guess everything these days feels expensive.

Took 2 suits there that I wanted tailored and dry cleaned before I go out of town the day after Christmas. After talking to Becky the seamstress who assured me that everything would be done and she even took the measurements of how much I wanted my pants taken out. She and the staff there did ABSOLUTELY NOTHING to my clothes. They look and fit exactly the way they did when I took them there! Terrible customer service and a ABSOLUTELY TERRIBLE experience! I would never use again! To be fair the cute manager gave me a credit which I don't need or want cause I'm never going back. She was nice though. Don't ever take your clothes there! You've been warned! read more

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If there were another dry cleaning service with delivery, I'd use it. SO MANY issues with shirts being misplaced, left at wrong house, sent to Mason, the list goes on. Too big of an operation. I miss Widmer's. read more

This place has always had awful attention to detail. Just used the rest of a credit for a piece they damaged, and will not be coming back. read more

Tide Cleaners - Dry Cleaning Near Me - Cincinnati, Ohio

picked up my down jacket and the service person was as disrespectful and rude as I have ever seen. I was in tears when I left. please train your people. I had been a customer of Widmers for 30 years. I can't believe it's horrible service . I'm not sure where I will go now. read more

I recently moved back to the area. Since I am in one of the few professions that still require formal dress, I am always on the hunt for good dry cleaners. All of this led me to Tide Cleaners. The employees were friendly and welcoming. I dropped off two suits, and four dress shirts. The total cost was $57, and I feel like that's really high. I was satisfied with the quality of the work done, but the price point will lead me to trying other places. read more

Great experience with quick service and a quality job with dry cleaning the men's suit!

Amazing customer service! They really helped me out in a pinch, will always use the store

After Tide washed () my silk blouse and ruined it, I was very upset. I spent a lot of time trying to get someone to acknowledge the issue. Since my first review, I need to say that Sheldon has picked up the ball and taken care of everything. I appreciate that he has actually called me back and followed up. He took ownership of the issue- how refreshing!!! I would have given the cleaner a 4 if this would have occurred immediately but I had to keep calling to find out what was going on. Apparently the manager is running 2 stores and very bogged down. That said, I probably will not send my good stuff there but will continue to use them for most of our dry cleaning. Mistakes happen but companies need to take ownership and get back on track! read more

Tide Cleaners - Dry Cleaning Near Me - Cincinnati, Ohio

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UPDATE: 4/8/22 - A new manager took over this location and reached out to me by email, phone and text. He assured me that it was a priority and he would resolve it. After a few days and correspondence between both of us, he offered a very satisfactory resolution. I went to the store to personally thank him for being diligent in resolving the matter. This whole process took a long time, but Brodie was in top of it and I am pleased with the result. His service was 5 stars, but I'm making it a 4 because of the initial issue that took a long time to resolve. ----------------------------- The notes you see from Christy C, Business Owner are just to let you think they care. It's been 10 days since she responded. I've heard from no one. what an awful company. Also, they edit out poor reviews on their website review page. Do not trust those reviews. read more

Amazing service and huge shout out to Caina and Gabby for being extremely accommodating in getting a rush service done ahead of an international trip! They went out of their way to ensure this was taken care of!! read more

I have used Tide Cleaners in other area for years. But this location is horrible. Actually they don't even deserve 1 star. They messed up a brand new suit and promised to replace it. But now they won't returning calls or emails. The manager, Brodie, shouldn't manage a flea circus let alone a company. it's all in management! If I don't hear from them I will be filing a small claims case. read more

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Dropped off comforter and duvet cover to be cleaned. Tried to use coupon that was sent to me in mail but could not use it on "household items" which that was apart of. This is new location so all new staff. The girl barely new what she was doing. She failed to mention that the duvet cover which is basically an oversized sheet will be charged the same price as the comforter I dropped off. Are you kidding me?! $52.00 in total because someone did not explain the charges when I first dropped off and only to be surprised when my wife picked up today. I was shocked they were that picky about the coupon too. I mean you just opened and trying to develop your customer base and that is not a way to do it. It was nice to have drive thru though and some parking out front (not many). read more

The place I am living at has a community Tide Lockers on site and it is really really useful. The lockers are available 24h, I can drop and pick up my laundry any time. I was driving by and dropping my laundry in an express bag elsewhere before and was suspicious of this new Tide service, but now that I tried it several times I am not going back! All I have to do is drop my laundry in a locker, choose a code to lock it, then make an order via App. You do need the app to be able to use this service, but all you need to do is put the locker number in and they care of the rest. I just choose 'dry clean' and they automatically choose the cheapest option for the garment. If you need to add some comments you can, otherwise it is literally 2 clicks and done! They offer shoe repair or wash and fold, I yet need to try these. The turnover time is 2 business days. Usually the next day after I drop my laundry I get the confirmation and itemized bill via email, so if something looks not right, you can contact the excellent customer service in the app. Their laundry bag is pretty good, with separate pocket for used hangers and nice clear window for receipt. Very neat! They are very generous with discount codes, plenty of specials every couple if weeks. Dry cleaning service had never been easier for me! Wow! read more

Tide Cleaners - Tide lockers at the community living - Dry Cleaning Near Me - Cincinnati, Ohio

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Christy - where are you reachable? The store personnel (Mason Montgomery) were not helpful and acted like they were doing me a huge favor "trying again" to clean a mess they had made (and charging me $15 for the privilege of doing so, I might add). If you are the owner, which location are you based at and how does one reach out? Thank you. read more

I tried to set up delivery service for my elderly mother. I dropped her clothes off 3 weeks ago and the manager stated they would be in the following weeks delivery. They never came. I called everyday for a week and left a message like The answering service requested and no one ever called me back. I stopped by the location again on a Friday to see what happened. The manager was their again and stated we didn't have a credit card on file. I put a card in file, they took the money out right away. He assured me they would go out on the upcoming Monday which was 2 days away. Monday has come and gone and still no delivery. I stopped by again today/Tuesday and just asked for the clothes. The girl pulled them out and they had never came close to reaching a deliberate truck. This was the worst customer service I have experienced in a long time. Still haven't received a call back from that store. I then called corporate office and they asked me to leave a message after keeping me on hold for 15 minutes. I still haven't received a call back. I then tried to use the chat and they stated someone would reach out to me as well. Still no response from Anyone at Tide Cleaners. This has been a horrible experience and my mother is completely frustrated taht they had her clothes for over 3 weeks with no response. read more

If I could give this place zero stars, I would. Just the third time I've used the locker service, they LOST all of my work clothes (or someone stole them, who knows). To make things worse, this was right before a work trip, so I had to scramble and buy new work pants and tops (more money spent). How do you think they handled it? They initially told me that my clothes were at the Oakley store, then proceeded to tell me they couldn't find them. Then they had the nerve to ask me for a receipt from when I purchased the clothes. WTF? A receipt to prove what I paid last year for my clothes? I'm never using this service again. read more

Lost my laundry. No apologies from staff or manager. Never contacted me back or made an effort to reach out to me.

I dropped off a comforter and specifically asked for it to be dry-cleaned as I knew if it were washed the insert would be ruined. Picked it up for $32 mind you, comforter is ruined because they washed it instead. Was told they follow directions on the tag but did not mention when I dropped it off. They will not refund me for their miscommunication and now a ruined comforter. Will never go back. read more

Really expensive for this area considering the competition and they ruined (paint came of) all the shell buttons on several silk blend cardigans. For comparison, I took the same cardigans to the inexpensive dry cleaner for years and buttons never broke, so don't say it was a fragile item at my risk. It's Tide's rough handling. Not only did they break them, they packaged the sweaters up and never told me of the damage I found when I got home. I am talking about over 30 cardigan buttons on 6 sweaters, broken into sharp pieces. There is no way they didn't notice they broke already while folding them. Beware. And the prices are nuts if you compare a little. read more

Love me a new Dry cleaner in town.Very excited when I saw they were building a Tide cleaner right near me. The only one I knew of was way out in Mason. Had two shorts with huge rips in both. They were able to repair them with ease. This was not cheap at all but it was worth to me . Check it out. read more

I chose this place because it was Tide, a brand I have used and trusted forever. Extremely disappointed! They ruin a very expensive suit. Gave it back to me without indicating there was a problem. After several conversations, acknowledged error on their part had ruined multiple orders that day. Back and forth several weeks with managers. Poor customer service. Not satisfied with compensation. Exasperated. Resolved never ever use them again. read more

My wife dropped off my custom $1500 3 piece suit and they lost my pants and when my wife got home she discovered they also gave us the someone else's jacket. (Banana Republic Black Jacket Womens size 9) We did receive my vest back but not the rest of the suit that goes with it. Have called several times and always goes to voicemail and have yet to receive a response from anyone. And the customer service representative at the store was rude to my wife to the point where it upset her greatly. Would not recommend this location if you expect to receive your items back or at the very least on time. Let alone receive any kind of reasonable customer service. read more

I will never be back to this location EVER! After waiting for 20 minutes after paying for an order that was not mine they found my item and proceeded to cuss under their breath and throw my item in to my car. I left a message for the manager but absolutely ridiculous and not ok! read more

The absolute worst level of service. I dropped suits off to get cleaned and they were returned with an obvious spill of some sort on 4 different garments. Attempted to have this resolved with the GM, Brodie who took weeks on end to respond even though Tide admitted to fault. Now I've been passed on to the Regional Manager, Antonio who has been even less of a help. It's been 3 months and a resolution still hasn't been met. You'd think with the cost Tide charges for dry cleaning you'd have better customer service, I was greatly mistaken. read more

I was so excited that there was a closer than Blue Ash Tide when they opened UNTIL they lost my items,didn't even apologize or compensate me when they found them 3 days later and basically did not care. I continue to use Tide at the other locations but this one is not staffed well. read more

I love this place they are always super nice my Landry is always spotless and I love the way they clean and organize my baby's clothes in the bag and they always smell so so good. Pulse I like the fact that they show appreciation for is nurses and hospital workers during this pandemic they really know how to take a load off THANK YOU! read more

I took advantage of their introductory coupon. The staff was very friendly. My laundry consisted of only men's shirts and the job was completed on time. Nice and clean, however - while the P&G folks might refer to the smell of the shirts as a fragrance, while it's not totally unpleasant, there is a lingering smell. Frankly, I don't want ANY smell to my shirts. read more