This is going to be a long one! Please get comfy and read!
I want to preface this review that I have worked in hospitality and service. Does this make me an expert? No. Does this make me empathetic and knowledgeable? Definitely.
I and my party have driven by the new attraction that is "Tick-Toc Croc" many times and have been itching to try its food. Each time the place has been lively and packed with no seating available and it only intensified our urge to go.
Upon arrival, it seemed pretty steady with a full 12 top table and outdoor seating pretty limited. Went indoors to be met with the complete opposite, almost thought I saw a tumbleweed roll by. Understandable, it's beautiful outside. Took around 5 minutes and my party of 4 was seated outdoors. After being seated, our waitress took our drink orders and disappeared (this will become the norm you'll soon come to read). We ordered two Sprites, a Surfside, and a Good Boy, as we waited the tables started to clear out. The 12 top had finished their meals, began digesting and chatting it up. We waited, and waited, and you guessed it, waited. Another waitress comes up, introduces herself, and tries to take our drink orders again. We politely told her we already had our drink orders put in and she apologized and went on her way. It has now been 15-20 minutes and my brother and I still have not received our drinks. (Please keep in mind these drinks are CANNED) They finally come out and our waitress takes our food orders. We ordered the personalized 12" pizza, Smash Burger tacos, Bacon Cheeseburger, and a Crispy Chicken sandwich. Along with sweet potato fries and two orders of onion rings and an appetizer of calamari. (Calamari was good!)
Now I'm a patient woman, I know things take time and care. But we rolled into 30 minute wait with no one checking in on us. (Remember I said this would be common? Our waitress? I also forgot about her!) We waited and waited, and ended up having to go get our own drink refills from the bar. Three more couples have entered the patio, our 12 top friends have exited and somehow we still have no idea where our waitress is. The people around us have eaten, paid and left or are at least getting checked in on by the other staff. We finally saw our waitress who the entire time has been bussing tables and waiting on others! We asked her how much longer the wait would be (now rolling into 45 mins) and she said the kitchen staff was completely new and didn't understand that appetizers needed to come out before entrees. ????
Food started to roll out and the pizza was a sad excuse for a pizza. It looked like a Red Barron (no hate just facts) frozen dinner they put on a plate and charged $16 that tasted like middle school lunch flashbacks. My burger was fine besides the fact that the bacon cheeseburger was served without the bacon and had two thick slices of onion slapped on the top. The tacos were good, but no chicken sandwich, bacon, or any of our side dishes. A chicken wrap was brought instead by mistake due to it being rung in wrong. We told our waitress and she disappeared once again, and our missing food was brought by another staff member minus one basket of onion rings. My sister gave up on the wait and asked for it to be taken off the bill since she no longer wanted them. Our waitress not once checked in on us, asked us if the food was okay, or if we needed anything else. We spoke up and were told that she was dealing with a family emergency and had to step away for a phone call (completely understandable but was this call for the entire service? Why not have someone else take care of us? In all seriousness I hope she and her family are OK!) we were empathetic but still were confused on why she avoided our table the entire time but continued to service and clean others. My brother's chicken sandwich was the saddest part of this entire ordeal.
Picture in your mind what a crispy chicken sandwich is....now compare it to the photo I'm attaching to my novel.
Just not okay in any way... Maybe another tender would've soften the wound, or maybe some sauce.. I dont know.
It gets even better! Our waitress for the last time brings us the bill and states that "a round of drinks was taken off and the onion rings" okay, great. My brother decided to just try the tenders since he was starving and immediately was taken aback. I tried the tender and the best way to describe it to you was like biting into a pool noodle with no front teeth. In some countries this could be considered a weapon for how solid it was. Safe to say this was the nail in the coffin. We just decided to pay and leave to avoid anything else. We will be returning far into the future to hopefully give it a redemption shot, maybe it was a one-off? Who knows! This was just my experience. Hope you enjoy. read more