Worse than one star. If you are looking for a company that backs their products with their warranty, this is not the company for you. We have attempted to process a warranty claim with EarthWerks company for over nine (9) months now without success. It has been a circular process-the manufacturer says we need to contact our original installer; the original installer says we need to contact the manufacturer. Many voicemails, emails and phone calls go unanswered. When we initially reached out to Earth Werks regarding our claim, they directed us back to our installer Josh Thompson (https://www.thompsonshardwoodflooring.com). It took three months for our installer to get back to us. We continued to contact EarthWerks (they said they would help expedite the process). They didn't. After many emails to the installer (Josh) and EarthWerks, an appointment was scheduled to come out and look at the floors. Based on the initial inspection, he asked us at that time if we wanted to replace the floors, repair the floors or be reimbursed for the floors. Given the extent of the damages, we wanted to have the floors replaced. At our continued insistence, months later in February 2021, the installer (Josh) sent out an expert from Inspections Too (https://inspectionstoo.wordpress.com/) out of Austin to conduct an in-depth analysis of the floors. He came to our home and took pictures of every room in the house. Inspections Too said that he would get back to us with our report and that he would be following up with the report to the installer, Josh. That has been over two months. As of today, April 8, 2021, we have not received any information. We have called. We have emailed all parties including EarthWerks-the manufacturer and have been ghosted. Our entire home has EarthWerks hardwood flooring Kona. It continues to get worse every day, delaminating, peeling, discoloring, bubbling. Please be aware of this product. read more