I've been collecting multiple estimates for a fairly extensive pool renovation--new Baja shelf, coping, pool deck, updated equipment, and re-plumbing, among other items. A trusted referral led me to Thomas Pools, and I was able to meet with Ron (their designer/sales consultant) the same day. Ron arrived promptly and was extremely professional. He struck a great balance between being friendly and efficient. He took detailed measurements and, unexpectedly, also proposed handling the hardscape, drainage, and retaining walls for both my backyard and front yard. His broader vision beyond just the pool really stood out. What impressed me most was how clearly he explained the project and how quickly he sketched out the entire design by hand on the spot. It was an impressive first meeting and gave me a lot of confidence in his expertise. I'll update this review with before-and-after photos if we move forward and the numbers align. Either way, they've been a pleasure to work with so far and are absolutely worth a call. read more

We are beyond happy with the beautiful pool Thomas Pools created for our home. It's truly everything we've ever wanted and more. The entire team paid attention to every detail we asked for, and the final result exceeded all of our expectations. They were incredibly patient throughout the whole process and took the time to explain everything clearly so we always felt comfortable and informed. The project felt smooth from start to finish, and we always felt heard. A special thank you to Aaron from Thomas Pools, who made the entire experience so enjoyable. He was fantastic to work with and made the process fun and stress-free. We couldn't recommend Thomas Pools more and are so grateful for the amazing space they created for our family! read more

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My wife and I obtained several quotes from different companies to remodel our pool, including putting in a Baja shelf and doing pebble tech. Ultimately, Thomas Pools is who we chose because of their professionalism. Ron was our point of contact and designer, and they did a fantastic job. The project started earlier than originally scheduled, and what was great was the project cost that was presented to us is exactly what we ended up paying. No hidden costs, or over-charging 11th hour. The whole process was explained meticulously by Ron and carried out on schedule. The pool turned out beautiful, and the company was so easy to work with. We highly recommend Thomas pools for any pool project you might be looking to do. read more

We couldn't be happier with our backyard transformation, thanks to Ron and Thomas Pools! From the very first meeting, Ron impressed us with his deep knowledge, warm demeanor, and genuine excitement for our project. He listened closely to our ideas, offered expert suggestions, and treated our backyard like it was his own. Ron is incredibly detailed--he anticipated issues before they arose, communicated clearly throughout every phase, and made sure we were informed and confident at every step. The final result blew us away. Our backyard is now a beautiful oasis, complete with thoughtful design touches and top-tier craftsmanship. Friends and neighbors have already commented on how stunning it looks--and we owe it all to Ron and the fantastic crew at Thomas Pools. What really sets Ron apart, though, is his kindness. He treated us with the respect and care of a close friend. He always made time for us, responded promptly to any questions or concerns, and genuinely wanted us to love the outcome. We can't recommend Thomas Pools--and especially Ron--highly enough. If you're dreaming of a backyard remodel, you'll want Ron on your team. Honestly, he's not just our pool guy anymore... Ron has become part of our family. Thank you, Ron and Thomas Pools. read more

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Thomas Pools have left a great impression on this present and future customer. Very professional staff and friendly to boot! I got the very best price for my pool needs at the undisputed lower price in the valley! First impression is the only impression. Thanks again crew. read more

Thomas Pools - Complete pool / backyard... 5 stars - Pool & Hot Tub Service Near Me - Castaic, California

This review is long over due! About 18 months ago we had the pleasure of working with Thomas Pools on building my dream backyard oasis, and I cannot recommend them enough! From start to finish, the entire process was seamless and stress-free thanks to our amazing project manager, Ron. Ron was always available to answer any questions or concerns we had, and he went above and beyond to ensure that every detail was perfect. His attention to detail and passion for his work truly shined through in the final result. Eric, at the office, has also been great to work with, in helping us with minor up-keep when we need it even long after the pool has been done. The quality of workmanship from Thomas Pools was exceptional, and we are beyond thrilled with our new pool and outdoor living space. The entire team was professional, courteous, and efficient throughout the entire project. If you are considering building a pool, look no further than Thomas Pools and request Ron as your project manager & Eric for all your other additional needs. You will not be disappointed! Five stars all around. Thank you, Thomas Pools and Ron, for making our backyard dreams a reality! read more

Thomas Pools - Pool & Hot Tub Service Near Me - Castaic, California

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This is insanely overdue. What began as a simple project we elaborated and constructed an amazing backyard from a disaster. Working with multiple designers, I reached to Thomas pools and was coordinated with Ron Osborn. I can't thank Ron and his team for a quick, seamless transformation. From planning, to quick start and efficiency thru the whole process, we became friends. They made some near imPossible possible. They stayed within budget and came thru with every aspect. I cannot recommend enough. Call them first and don't need any others. Thank you Ron and Thomas and entire team !! Kudos. You guys rock and are the best by far. My family thanks you and I thank you. Sean / Santa Clarita read more

Thomas Pools - Pool & Hot Tub Service Near Me - Castaic, California

This guy is a real piece of work. Honestly just rude, horrible customer service. There are so many other options to go with. I wouldn't trust him with building a pool. Even the front of the store screams rude. read more

Thomas Pools - Pool & Hot Tub Service Near Me - Castaic, California

Where do I begin? We had a limited space to install a pool. The first company we contacted was unimpressive - very generalized design plan, and there were hidden costs (e.g., they said the pool equipment would be a separate cost and would not commit to a fixed amount). No thank you - that is a stupid way to conduct business in my opinion! Then we met with Ron from Thomas Pools. Within a matter of minutes of my wife and I talking with him, and hearing his ideas for our pool and spa, we knew that this was the company for us!! He kept enhancing the design, providing meaningful and well-reasoned suggestions most all of which we incorporated into the final project. We especially appreciated his concern for easy access for my wife who had dual hip replacement. The contract was very detailed and specific as to exactly what we were getting and the cost for those features. The pool excavation began about a month after we signed the contract (while we waited for the final set of plans, permit to be issued by Santa Clarita, and the HOA to give its blessing). The baby bobcat began excavation on April 3rd, and the pool was done and filled with water 4 months and one week later (almost exactly what Ron had estimated). It would have been done earlier, but our fence contractor (Art and Iron in Simi Valley - who did a fantastic job as well) was in a motorcycle accident and that delayed his part of the project. Every sub-contractor that took part in this process was very professional, personable, and most importantly - took pride in their work. Ron was here multiple times to oversee what was going on to make sure it was exactly what we wanted. For example, on the day the gunite was poured, he was here three (3) separate times that day just to check on the work! We did make some changes (such as upgrading the tile, adding more pavers and ledger stone, and some additional plumbing and electrical to enhance the final product), so we came in about 20% over our initial contract price, but it was worth it. Everyone we have had over to see the pool with its beautiful lighting, fire bowls, waterfalls, etc has expressed how much they love it!!! Of critical importance, with Ron's design of the stairs, my wife is able to get in and out of the pool with ease!!! If we were going to have another pool installed at another property, absolutely, we would have Ron from Thomas Pools handle the project. My wife and I could not recommend this company - and specifically, Ron Osborn - more highly. read more

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Almost 3 years ago we began looking at putting in a pool. One of the bids we got was from Thomas Pools. We put the project on hold, and were finally ready to pull the trigger this summer. We contacted Thomas Pools again and were pleased to see the same salesman/project manager Ronnie who had come out 3 years prior. Since they were competitive with other companies, and local, we gave them the job. They broke ground in June. We were very happy with all the subcontractors. With any large construction project, there were hiccups and setbacks along the way but they always made it right. In one instance I was particularly critical of the spillway tile, and without question it was all re-done to our liking. Long story short, we are finally in the pool and so far very pleased with the result. read more

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You're ready to build a pool? Make the call, talk to Ron. Once you've had him generate you a quote, with true upfront pricing, including zero hidden "charges", get a competitors quote. Likely, Ron will provide you a start date for excavation *before* you can get that other quote delivered. Tom's robust network built my new amazing pool, to my desired specs, within the promised timeframe. You'll work with several teams over the course of a few months, I kept notes, because I wanted to Yelp about it (seriously!). There is always potential for delays on a project of this size--materials, equipment, etc--the difference here is Ron will communicate frequently to keep you up to date to set expectations. - Excavation: My yard had little access, requiring the smallest available Bobcat. We hit compacted rock that was unexpected. Ron and the excavator kept me updated on time and effort required to get us to our desired depth. - Rebar: Fast, one day for the entire pool. Kept the worksite clean, super friendly. - Plumbing: Again, like the other teams... wow! Chris and his crew crushed the entire pool/spa layout in a single working day, again working with the limited access to my home. - Gunite: Excellent, super communicative on how to care for the gunite post completion. - Plaster: Got the NPT Stonescapes Mini Aqua Blue, Ron recommended the abalone shells for the added sparkle. Team was professional, courteous. I asked a lot of questions, they answered them.... the Stonescapes is great, absolutely worth the cost. - Startup: Russell at Sunline got the water balanced, plaster dust removed--looking good until it's warm enough to use the pool--the awesome plumbing team returned to get my heater online for use of the spa during the cooler months. Five stars, highly recommended. read more

When we were looking for a pool contractor it felt overwhelming to say the least. We met a couple then we met with Ron from Thomas Pools. We could tell right away that we wanted Ronnie as our project manager. He surpassed our expectations and we definitely recommend him for your next pool project. read more

Thomas Pools - The Pool! - Pool & Hot Tub Service Near Me - Castaic, California

Thomas Pools is awesome! Tom and his entire team helped make our "dream pool" a reality! The entire team at each and every step of the process, from the initial dig, through the gunite, to the coping, tile, and finally the plaster finish were all nothing less than professional throughout! What an amazing team. Pool Party... Contact Thomas Pools! The "Dream Makers!" read more

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Thomas Pools are awesome and we can't praise them enough. We had a slope in our back yard and knew this would be a challenge to build a pool and spa. Ron really came through for us, he is an incredible designer and had our vision. You hear of nightmares when building a pool but Ron was there every step of the way, in fact we miss seeing him now everything is finished lol. Construction is never pleasant but the crews they contract with made this process very pleasant, and we were excited every day to watch this small sloped back yard transform into our own little oasis. Ron and Tom are the best, and we can't say enough good things. Thank you both for making our dreams come true. read more

Thomas Pools - Pool & Hot Tub Service Near Me - Castaic, California

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Ronnie, Tom & Rose have been so helpful during our pool build. We are getting closer to the finish line and will update my review with all photos (super exciting)!! Ron came out to quote us in August 2020, and we wanted to start right away; however, we had some other life demands in front of us and paused the project. We called Ron back out in May 2021 and put the project right back on track. City permits approved and our build began mid-June. Things moved quick!! Every contractor they have from electricians, tile, the dig, pool maintenance, etc. have been wonderful! I'm so excited to have our dream backyard - our own oasis! Our project took 10 weeks from the day the bob cat was delivered until completion - just in time for the next heat wave! read more

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This is a great company I totally recommend, I dealt with Eric, he was always there to answer all my questions and resolve all the issues in a quick and professional manner , I also met with Tom the owner great guy with Tons of experience in the pool business, these guys are great and I'm loving my pool Now, ! It looks amazing read more

Thomas Pools finished our dream pool about 2 weeks ago. After hearing all the horror stories about pool contractors doing a terrible job, go off schedule or even walk away from the job without finishing, we are so pleased to share that THIS WILL NOT HAPPEN WITH THOMAS POOLS! Ron, the Project Manager exceeded our expectations! The pool came out spectacular, on budget, and on schedule! Ron was very creative and thoughtful in the pool design! He was here a few times a week to check in on us, his contractors and the progress. He is just fantastic and really experienced. He knows what he is doing! He accommodated smaller changes we decided on during the process without additional cost. The contractors Thomas Pools use are ALL outstanding! Thank you Thomas Pools, Thank you Ron, for creating our dream pool and giving us the piece of mind all the way until the finish line! read more

Thomas Pools - a pool with a view of the mountains - Pool & Hot Tub Service Near Me - Castaic, California

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We are very happy with our experience with Thomas Pools. From the designing to the final execution we received wonderful customer service. All of the contractors we worked with were very nice as well and respectful. Ron was a super head contact and very accessible. Thank you Thomas Pools read more

Thomas Pools - Pool - Pool & Hot Tub Service Near Me - Castaic, California

Thomas Pools transformed our dated 1960's mess of a pool into a modern, cozy showpiece. We hired them to add a jacuzzi, re plaster the pool, all new decking, and new lighting to give new life to the eyesore of our property. They completed their job on time, offered great suggestions, and did quality work. We highly recommended Thomas Pools for a thorough remodel or even a simple plaster . read more

Thomas Pools - Pool & Hot Tub Service Near Me - Castaic, California

Thomas was outstanding! Will be calling Thomas Pools back when we need repairs, service or anything pool related. The realtor for our pool inspection even made a point to come out and ask for his card because he really made a 5 star impression. On top of the great work he also was very accommodating by coming out on short notice when others would not. Finally, great professionalism with the branded hat, shirt and fully wrapped truck. Thank you! read more

It has taken me a 4 months to write this review. Why? Well, I have been enjoying tremendously my new pool that Thomas Pools build. Ron is super amazing, and he followed through every step of the way. He was always checking on the work, workers, and on my family. The pool turned out amazing and in record time. I went to many different pool companies to ask for quotes and the numbers were super inflated, plus the people from the other companies did not have the customer service skills that Ron has. Ron cares and stands by his work, and he has become part of our family. I truly believe in this company and their outstanding work and customer service they provide. I highly recommend for all your pool needs! read more

They got our spa fixed quickly, Thomas recommended Russell who specializes on jandy system. They did an amazing job!!! I would recommend 150% because of their honesty and amazing service!!! 2 thumbs up!!! If you have any pool services that need to be done, they're surely are the experts!!! read more

I am a professional faux rock water feature builder and a contractor for 30 years and Tom at Thomas pools has been the best contractor I have ever dealt with in the pool industry. I see some people have some complaints but let me tell you that there are some people who will never be happy no matter what and are out to smear you because they can. Nobody really checks out both sides before they get to say (or print) what ever they want. Let's face it construction is a series of problems that someone has to solve. Some people think it's all smooth. Just on the moving of appointments for tech's to come may get moved if they are on a job that runs into a problem and takes extra time. Then the schedule is messed up completely. I am sorry some of you will never get it but most of us contractors work very hard to make you happy and most of the time at a cost to us in some way that will never get paid for or even recognized. I hope you read the 5 star reviews as well and recognize that Thomas pools does a great job but sometimes things happen. If you are in the market to build a new pool I strongly recommend giving Tom a call. read more

Thomas Pools are excellent which deserves to be recognized in our community. Thomas Pools will educate you if needed on every step of the process of bringing your dream pool & jacuzzi to reality to your home. I know this personally, due to Thomas Pools made our dream pool reality for my family to our home. read more

Thomas Pools was so great! Saved the day for me and my kids. We needed a little pool to cool off from the crazy heat. The sales rep. Tami was so nice and helpful!! So nice to have a local shop to get all your pool needs. They have all kinds of stuff in there! Thank you Thomas Pools! -Danielle read more

Our pool was the best investment ever. Ronnie and Owner Tom are the best. We have always been able to reach out to them with questions at any time. This is our first pool ever, and not only is it personalized for our needs (built for Hass Haus Dog Lodge and our guests), but it is gorgeous and appealing to all that see it. I highly recommend Thomas Pools. They also set us up with an amazing pool maintenance guy. 10 stars read more

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Ron has been our rep and his service is impeccable. He is a great representative of the company. Working in customer service myself I appreciate their hard work. I couldn't recommend these guys enough! read more

Tom reached out to me and after a few tries to fix my plaster issue with less evasive means, we agreed that the only solution is to re-plaster. Tom had his team at my house the next day emptying the pool and chipping. That was a Friday, by Monday the pool was re-plastered and filling up and by the end of the week, the pool was started up and looked great, all free of charge. Thank you Tom for taking care of your customers. Will definitely recommend. read more

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I just recently had Thomas Pools put in a Spool for us in our new home in Oxnard. Tom and his crew did a great job from start to finish. The attention to detail was amazing. I always knew what was next. Very affordable as well. I highly recommend Tom with Thomas Pools to help design and complete your pool and spa projects. I will be referring him to others. I am so happy our backyard looks like a resort now. read more

Thomas Pools - I just love our new Spool from Thomas Pools. So thankful it's like a resort backyard now! - Pool & Hot Tub Service Near Me - Castaic, California

Thomas Pools transformed our mediocre backyard into an exquisite relaxing oasis for the entire family. From start to finish Ron Osborn helped to designed our pool and see it thru to completion. After interviewing three Pool Contractors we are so glad we chose Thomas Pools. Thank you Tom and Ron for transforming our home, keeping your promises, and being present during the entire process. read more

Don't waste your time calling they will schedule an appointment and never show up. If you lucky they might call and give a B's story as to why read more

I love this pool place! They seriously have the BEST PRICES better than amazon and other sites that have the same floaties and swim gadgets. And the 2 owners are extremely helpful and sweet, they are very easy to talk too and can answer any pool questions you might have. It's so nice to have a GOOD pool store in Castaic! read more

If I could give Thomas Pools 10 stars I would. The decision to put in a pool wasn't an easy one because we were very leery of so many pool companies that were scamming people in this valley. A friend of mine refereed Thomas Pools and her pool was amazing. When I called Thomas Pools I was pleased to get a call back so fast from Ron. Ron made an appointment based upon our convenience and came out late in the evening to talk to us. After sharing what we wanted in our dream back yard Ron drew up an incredible design that fit in all our dreams. Ron took the time to study our backyard and make use of the space that we had to create a spectacular backyard "resort". Ron was patient as we made several add on and changes to our plans and we were never upsold or intimidated to put in more than what or budget allowed. I knew the minute I met Ron that I did not need to get other estimates. I wasn't looking for the cheapest I was looking for the best and I found it with Thomas Pools. Every contractor that has been involved in the construction has been stellar. Jose who is the Mason for the project is beyond awesome and him and his crews do incredible stone work. We are in the ending stages now and I have to say a once dreaded idea has turned out to be a great experience. I rest assured that I chose a company that I can trust and know that my lifetime dream of having my "resort" backyard is coming to fruition. Thank you Thomas Pools and our guy Ron for all you have done to make this family happy!!! read more

Thomas Pools was truly amazing from start to finish when they built our pool! Perhaps I should say transformed our yard, because that's a better description of what they did for us. Tom was able to provide us with a blueprint of exactly what we wanted in a pool. He and his crew were timely and extremely professional and kept us up to date on what work was to be performed on a daily basis. Jose did an exceptional job with our concrete and stonework. We really felt like they went the extra mile for us and wanted their work to be perfect. We couldn't be more pleased with the results! Thomas Pools is truly an extraordinary company and receives our highest recommendation! read more

We bought a Bestway 18x9 above ground pool from Thomas Pools. Setting up was a pain and finally when it was done it had a leak. I called Tom and he came out right away with the manufacture rep to asses. They couldn't find the leak but agreed it was leaking. They took it back and I received a refund. We had good customer service with Tom and he always responded to my text. Too bad this pool leaked. read more

I would imagine Thomas pools is very good at building pools but they are terrible regarding pool repairs. Gave price on light installation and agreed to on May 8th. Still has not been installed, always some excuse. Found another business with great customer service. read more

We had a fiber optic small light in our pool that no longer worked. We were having our pool resurfaced and didn't have any GOOD options from our pool guy or the resurfacing company for the light to be replaced or redone. I walked into the store front for Thomas Pools and Tom was there and discussed with me the options for redoing our lighting as is and not breaking the bank, and also options to add in additional lighting at reasonable costs since our pool was currently empty for the resurfacing, and easy to work in to install new lighting. Tom helped me through text, phone calls and even sent me pictures to show me options! He was readily available with an employee to talk to or himself if he wasn't at a job. We made our decision, and his employee Danny came over right after work to install our light. It took longer than expected as we hit some bumps, but Danny stayed late, was so friendly and polite, and resolved all of the issues. He did not leave until the job was done. They followed up with me to make sure we were satisfied, and the light works just as discussed and at a great cost! I would highly recommend Thomas Pools! read more

We where having issues with our in-ground hot-tub and we called Thomas Pools. They came out, fixed the issues and it has been working like a champ ever since. Thank you Tom from Thomas Pools for your great service and a reasonable price. read more

I had a pool heater issue with the face plate control panel. Tom said no problem he would be over tomorrow and take care of it. He asked me to text him a couple pictures of the type of equipment I had. The next day Tom showed up and fixed the problem. My family (the Kids) are so happy we can heat the pool and Jacuzzi again! Fast, friendly and superior service, great job Tom. I would definitely use him again. read more

A rep showed up for a pool quote. Took measurements and photos. I never heard from them again. I called back about the quote and again never heard from again. Very dispointed read more