They helped me with a question I had about my pool and they helped me choose what products I needed to remove the algae and balance the water. I recommend Mac's pools not only for the store but for the service to your pool and spa as well. read more

DO NOT USE!! Terrible service! They use sub contractor but do not tell you. Sub contractor had no clue what he was doing. Took pool cleaner apart, put it back together wrong and told us we needed a new one. Wanted cash and would not give an invoice! They are the worst pool company read more

They moved from main street here in Newhall to this new location. They brought their excellent service and friendliness there to the new site. It's worth the drive to go there- great prices too. read more

Mac's is the best! Nice people and very helpful. They always have what I need and offer great advice. They have knowledgeable people to help with testing your water, fixing equipment, offering suggestions when problems arise. read more

Nice owner and always has plenty pool items in stock. We go across town just instead of closer in Canyon Country.

Reached out to a bunch of local pool companies. So many companies never get back to you. Got a timely response from Mac's. Thanks!

Well , you just proved how manipulative you are . You just forgot we did communicate through texts and I can copy them here if you want . 1. You claimed , you were right on your diagnosis ? You are wrong . You said you don't know what's wrong and you advised to change and upgrade the panel . Basically you wanted to charge me more than $2000 for unnecessary upgrade . For your information , the problem was the relay and cost me only $100 including labor and part . Now , if you have knowledge and experience , then you were taking advantage of me to make money for yourself . Such a shame. 2. You claimed , I didn't follow your recommendations ?! Another misleading statement . I asked you to proceed with your recommendations . ( texts are available upon request ). 3. You said I didn't have card and you asked for Zelle as curtesy ?!! Not true . I always use my cards . You were at my house and asked for zelleing. You specifically asked me not to mention about diagnostic fee on memo . Tax fraud . 4. Not even one word you put here was true . I would be more than happy to copy and paste all our correspondence here . Your choice . read more

Mac's Pool is my " go to" place for excellent advice regarding my pool equipment & pool chemicals. Adam is the pump & heater expert that has always been right on and reliable. Highly recommended! Thank you Mac's! read more

Oh man, this place is the best. Never condescending, just heaps of knowledge. Especially Wendy - (we affectionately call her the "Water Witch!!!). Mac's will never sell you anything you don't need. Bring in your water and you'll get an honest analysis of what your pool or spa needs. If they say you need acid, they won't say "you need to buy a gallon of acid" they'll just ask "do you have acid or do you need it?" They know the size and type of my pool as I walk in the door. Skip Leslie's... forever. Go to Mac's. You won't regret it. read more

Popped in there a short time ago as I was having an issue with my automatic pool sweeper. The gentleman behind the counter found the issue in 5 seconds and didn't charge me for the repair. I did spend a few bucks on new chlorine tablet floats in appreciation as mine were pretty ratty. read more

I was looking for a lid seal for a very old pump, the other local pool store is trash and was no help at all, (was told to search online), this place is great, Wendy was very helpful and got me the part i needed right away, Will at the counter has great customer service, im glad this place is close to me, it's kinda like those ol school hardware stores where the guys know everything, but for pools , lol 5 star business for sure. read more

I will only shop for my pool supplies at Macs. Been coming here for years. They're so friendly and knowledgeable and go above and beyond in customer service. They're prices are competitive and they truly care about my needs. Thanks guys! read more

Every time I need a pool part, Mac's pool is able to give me sound advice. Thanks for helping me replace the manifold and for always being there for my pool needs. Solid place for pool supply. read more

My commentary is for (only) the pool inflatables that they have because they deserve attention.. What on earth would one say about inflatables?? Well, they have always caught my eye (especially the Christmas ones); they are seasonal and substantially BIG, some barely fit in the display windows, can be unusual designs and great for Instagram props They are in the store windows even during Christmas and add to the street's display at that time of year and of course, year round. . The store fits nicely in with the street 's decor/archtecture as well, amongst chi chi wine tasting bars, gift shops and specialty eateries, etc. So if you need a fabulous one fast, and want to see what they look like......take a trip down Main St. Main St. is quickly becoming (has become) a fashionable trendy one. Absolutely do not miss Main St. at Christmastime. read more

Awesome store and service! Mac's always nails it with the right product selection and service. I had neglected to get my pool filter cleaned out in a timely fashion (my fault for forgetting about it!) and their service tec Adam got it cleaned out and running in top shape + recommended adding the crystal device to keep algae at bay. Now my pool is crystal clear and ready to go for mother's day. Products they have recommended have been a real game changer - robotic pool vac, better products for treating algae etc. Thanks again! read more

Mac's Pool And Spa Supply - Hot Tub & Pool Near Me - Valencia, California

The service person, Adam, who called me and handled my issue at home was amazing. He was knowledgeable and responsive throughout the process. Adam sent me to the store to buy a couple of things and there my experience was different. I found the men there very unresponsive and unhelpful. Bottom line- their service was good in the field, but go to another store for supplies if you want service. read more

This review is long overdue. I was a first time pool owner 10 years ago. I do all the service to my pool and equipment. I was referred to Mac's after I had my pool built. Mac's has helped me keep the water sparkling and the equipment running. I had a steep learning curve for a few years and Mac's helped me understand the problems and their recommendations were always spot on. I'll always purchase my chemicals and replacement hardware from this business, they have earned it. They are a locally owned family business that's committed to knowledgeable staff and a good selection of inventory. read more

Maybe it's just me but probably not. I would rather drive to Mac's than stand in line at Leslie's. We are limited to the pool supply places in this valley. I bought acid, chlorine and salt this week. Cleaned the filter and decided to take my water to Mac's and have it tested. I walked in and talked to the guy at the counter. He seemed Unhappy he was there. Now here's a first: I handed the bottle of water to the guy and he said, "What do you want it tested for?" Really? Test it like every other bottle of water that comes in so I know if I need more chemicals or not. Seems like a fairly simple concept. Most likely won't be coming back, at least they aren't rude at Leslie's Prices are in line with every one else so it has to come back to customer service. When you walk in and are treated like a jerk for coming in, it makes you not want to come back. read more

This is a great no pressure- great staff- great products and great people. They've always helped me with everything I've needed.

This Yelp is long overdue, I have been doing business with Mac's Pool & Supply for 20 years even at there previous location. The entire staff is very professional and helpful. At the store if you need supplies or information/advice they are well stocked and knowledgeable. There on site pool service is great as well. The technicians are knowledgeable and efficient. I might be missing someone, but a shout out to Don, Glen, Adam, Roosevelt, Doug, Mark and I don't remember her name the nice lady who does their bookkeeping, Thank you for all you do!!! Michael @ Castaic read more

My husband and I have had an above ground pool for years and decided to upgrade this year. We started shopping early to get a head of all the installs. Bakersfield customer service was horrible so we reached out to a near by pool business that has high ratings. The company isn't to far from us so we thought why not. Well, now I am regretting this decision. Our pool was installed beautifully but the sand filter is not working correctly. It is brand new so we called the manufacturer and they said go back to the business that sold it. We called Mac's and Wendy has not been helping. She gave us a number to a repair guy that is so busy he can't come look at it and Mac's pool doesn't seem to care except it a busy season. They didn't forget to call us for the payment and the customer service was great buying the product but can not seem to get them to care that my pump throws sand back into my pool. I get it cleaned and after pump runs the sand is back. Maybe after this review they will care and reach out. I hope they had a fantastic weekend enjoying their pool as all I do is vacuum my brand new pool. read more

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Mac's Pool Supply is our go to place for pool supplies. Since we do most of our own pool maintenance, they are always helpful to answer our questions and help us with whatever issues we have. They never try to up sell us anything we don't need. Good local small business in Newhall. Highly recommend! read more

I will never waste my time with this place again. I called them about a new pool pump and was told that no one was available to answer questions or give a price at that time but "we'll get back to you". The next day I get a call from "ADAM" who was totally unprofessional, wanted to charge WAY more then any other company that I talked to and then to top it off he straight-up lied to me about a top of the line Pentair pump just because he doesn't offer their brand of products. No thanks dude! After speaking with several pool service companies, I decided to go with a small local company called Signa Pool Service to install my new pool pump and I'm very glad I did. Carlos did a great job at a great price and I highly recommend them. read more

Very helpful and greeted when we arrived, Thank you for all info and instructions on how to care for spa! This will be my new place for all my supplies! Thank you, Cynthia read more

Very professional and knowledgeable. If you want startup services then make sure you go here. I thought it was pricey not knowing what startup services included. After the full education I received and their knowledge about everything I am now cleaning and treating my own spool. Thank you! read more

I can't say enough about how happy we are with Mac's Pool Supply, they super helpful in every way, our pool heater went out shopped all around and Mac's is the place to go, we went with a Hayward 400, super simple, and Glen our installer was just fantastic, after the process of trying to find a honest , knowledgeable pool service company and person our search is over. I will always use Mac's for all our pool needs. Thanks Mark (in store) and Glen (on sight), for everything. All our best, AL, HannaH, and Stone Eisenmann read more

Mac's Pool And Spa Supply - Hot Tub & Pool Near Me - Valencia, California

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Knowledgeable staff, I have used them to replace my pool heater, and restart the chemicals when I refilled my pool.

Went in to purchase a part that I should have ordered off of Amazon for half the price, but was in a bind so I made the purchase. The older gentleman at the counter seemed irritated when I asked to see the part before purchasing. Overall just came off as I was just a woman and didn't know what I was doing. Boy was he wrong! By the time I checked out I had already decided I would most likely not be back. Three stars are for the service department. You can bring in anything and they will find the issue and replace parts as needed. They do not charge for anything but the parts which seems like it would be worth the trip. You will however spend just as much at another chain pool store as you would here on the parts. read more

As a new pool owner, I had some questions and the old guy at the counter seemed annoyed or bothered with any questions I had. They weren't busy at all but it seemed like he didn't have any time to help me with what I needed. No customer service skills at all, rude and impatient. read more

They have hard to find parts. They also have great knowledge. I would recommend going there for parts. If you need new equipment, go to leslies. read more

Our pool pump went out while I was out of town & my wife called for service. The tech was unable to find parts for the Pentair pump (largest pump manufacturer). Advised her that if not replaced, it would explode! She agreed and they installed a Hayward - Much louder. Used black PVC & painted it brown to match, well I don't know - rest of PVC is white. Complained to manager about noise and quality of install, he said his tech wouldn't try to scare someone, implying either my wife lies or I do, and that 'at least he tried'. Hayward got very noisy in a year or so, and with a service call they replaced motor. Another 2 years and it failed to run & for another service charge, they would try to fix it. They must have a deal with Hayward because that's their flagship brand - must be cash cow for service calls. Used another company who installed Pentair and am done forever with Mac's. read more

I'm all for supporting local businesses! But, I got the cold shoulder from Mac's. :( I went into Mac's to set up pool service. I was told by the very nice man at the desk that the owner does all the pool service set up himself and that he would call me the next day to set up an appointment to come by and check out my pool and establish service. Well, the owner must not need the extra business because he never called me. Although the man who assisted me at the store was very knowledgeable, I can't support Mac's because when the owner himself doesn't follow up with a customer, well, that doesn't exude good customer service. read more

For routine supplies the place is fine. The guys working the counter are friendly and helpful. The prices are the same as any other pool supply store. But don't ask them to do any work on your pool. My heater was acting up and I asked them for a recommendation. They said they had a guy who works on pool equipment. Takes a while to hear from him, then he comes out, spends less than a half hour working on the heater, tells me I need a new heater, hands me a $3300 proposal and demands payment of $135 for the half hour he spent. Had another guy look at it who said it needed a $100 part. He put the part in and the heater worked fine. And he charged $60 for the visit. Turns out the guy who came out was the owner's son. Don't know if that's their nomal MO, but I won't be shopping there anymore. read more

I don't know who drives their work truck but totally unprofessional to be driving the company truck like an asshole. What a joke.

Wow!!! Great Service, fast, no stress, and $25 less than the other place. My boyfriends pool and jacuzzi suddenly stopped working. We heard something pop. It was a broken valve piece. We needed immediate help. The other place did not have part and said it was special order. We run to Macs! And boom. They have plenty of workers on the floor and immediately produced the part and it was not so special. Price was right! read more

My spa spills into the pool and I had a problem with the water level going down after the pump shut off. I thought it was a leak and was prepared to spend an unwanted amount of money on leak detection and repair. I called Mac's for a recommendation and Mark had me examine the check valves. The culprit was a rock holding the valve open causing the water to recede. Cost me 5 minutes of my time and $0. Always knowledgeable and friendly. read more

The best pool people out there. These people really know their stuff. They work with us and are very flexible. We have them do our monthly service. Everything included except parts. Chad is our pool guy and he is wonderful !! HIGHLY RECOMMEND. read more

Mac's Pool And Spa Supply - The best pool people out there. These people really know their stuff. - Hot Tub & Pool Near Me - Valencia, California

Recently had an interesting experience with Mac's Pools. I was contacted by them and informed that I had missed a payment over a year ago, back in 2018. As I have my payments to Mac's automatically debited from my Bank of America account and mailed to them, I checked and found that I had made 13 payments in 2018. I informed them of this. They insisted that I go to my bank and obtain all of the check numbers for the 13 payments. I told them that I would be happy to print out the payment history, but I was not going to spend an hour at the bank to fix their mistake. The result was that they canceled the account of a ten year customer, stating that they were making personnel cuts and consequently also were making cuts in customers, including ten year customers. It's their prerogative to cancel the account, but they should at least be honest about why they are doing it. Shame on you Mac's for your dishonesty. Don't let Mac's try to scam you by telling you that you missed a payment when it's not true. You would think an established business would be above this type of behavior, but apparently they are not. read more

Good products, okay pricing. Relatively knowledgeable staff but they lack in customer service. Not always super friendly. Asking for advice or help is sometimes like pulling teeth. read more

I called in for service on my spa. I called the first time to schedule a service call. I was told that they could come out in a couple of days, however they would return my phone call to schedule an exact time. Never heard back. I called back two weeks later and requested the service again and also explained that I called before and never heard back. I was promised that I would be called back. Still waiting for a call back five days later. I am not a new customer and I was satisfied with their service before. Something had obviously change with the management attitude they appear not to care. read more