I really appreciate the consistency in services and pricing offered here. It's family-owned and everyone is really nice. They do quality work and they care about their customers. read more

They had my wedding dress for OVER 7 MONTHS and we finally get it back and it's thrown into a box, not even tied and it's not even clean! Beyond disappointing! I called after 6 months to see if could pick it up and they said it wasn't done yet!!!! VERY unprofessional. read more

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I do not enjoy writing bad reviews, but in an effort to save the next persons dress...here you go. This beautiful dress was brand new and was the most gorgeous dress I have ever seen and I felt so beautiful and happy in it and just needed a TINY clasp added to keep my chest in. The fabric was in perfect brand new condition. I dropped it off at Thomas cleaners at 9 am with the promise that it would be done by 3 pm. I called at 3 and it was still not done. I was given an estimate of another 45 mins, so I agreed and came around 4:10 to pick it up. The owner had added press clips instead of the tiny hook I asked for. And they were spaced oddly so that my chest wouldn't even fit properly. I told them that wouldn't work and I needed a tiny hook like the one that came on the dress. (It was small and missing just one piece) The owner then agreed to exchange the little push clips for the hooks I asked for and I returned 20 minutes later and this is what they gave me. I am just so sad. The fabric on my dress is damaged and has been sewed completely through so that thread it showing on the front. I tried the dress on for them to show them exactly where the clasps needed to be and these Massive clunky clasps were carelessly sewed on leaving damaged fabric where the wrong clips had been put. Im so disappointed and upset. But I didn't want them to touch the dress again after what they've already done to it. They offered no apology nor any sense that they had damaged my beautiful dress. Do not go here for alterations of your precious pieces. I returned the next day because I tried it on and it was horrible the way the clasps were sitting and the damaged fabric. We came in calmly to explain how this wasn't going to work for us because my mother is getting married tonight and now I need to buy another dress. The owner and his wife were there and the wife was most unpleasant. Raising her voice with us and telling us they did nothing wrong. We didn't want to fight with them or give them a hard time we just wanted to replace the dress for the wedding because the work they did is unacceptable. The wife continued to accuse us of scamming and shouting that she would not replace the dress. I had to step out because I was trying to not to cry while my husband calmly tried to reason with them. As a business owner, when one of our customers is not satisfied due to one of our shortcomings we make it right, whether we do he job again or refund them. I trusted this couple based on the outstanding reviews online and left entirely upset and devastated. Now I have to look for a new dress hours before the wedding and am out the money for this dress I brought to them since it cannot be returned. This is not how you do business. read more

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I have had two great experiences at Thomas Cleaners and Tailors. I had my wedding dress and my husband's suit dry cleaned before and after our wedding. Both looked great and I found it very affordable. I also took in a dress with a small hole and they did an amazing job repairing it. I had a hard time even finding where the hole was when I picked it up! The staff is super nice and the service was quick and easy. Highly recommend and will continue to go here for my dry cleaning needs. read more

Best dry cleaner in Phoenix. Great alterations for my wedding tux and some suits done here and super fair prices. Highly reccomend

This is the type of business that even though I have multiple other options by my home, I drive out of my way to patron. I've been going here for years, and have always been very happy with their services. Cannot recommend them enough. read more

A hidden gem! I've gotten hemming done here and a wedding dress dry cleaned. Not only are they extremely quick to get the work done, but the work is fantastic. The pricing is so reasonable and they are kind and professional. For comparison, I have another wedding dress at a cleaners within 1 mile of here. It's been NINE months and it's not finished. At Thomas Cleaners, a wedding gown was clean within five days and looks great! read more

My parents own a cleaners back on the east coast so I know how much hard work goes into running a dry cleaning service. Service here is always great and the owners are very friendly and kind people. They do great work and I'd recommend them for any service you might need. The only cleaners I come to in the area! read more

Nice, convenient family-run business with very affordable prices. One-stop-shop for cleaning and alterations. Had the same bridesmaid dress altered before the wedding and cleaned afterwards, along with my date's suit. read more

This is my go to dry cleaner, and I have since moved to Glendale. The prices are great and the owners/employees are kind, caring and do an awesome job. 10/10 read more

Quick and affordable place for dry cleaning! Every time we drop off our clothes we tell them we need them by the next day. They always accommodate our request without having to pay extra. Don't know how their prices compare to other cleaners in the area but $3 per dress shirt and $5 per pants seems pretty reasonable to me. On the weekdays they are open from 6:30am - 6:30pm, which works perfectly for my schedule because I can quickly drop off/pick up before or after work. There is plenty of parking available so that's one less thing to worry about. We've consistently received great service for about 2 months now, no complaints! We will continue to support their family & their business :) read more

Highly recommend!! Brought in 5 pairs of jeans needing tailored at the waist before a certain date. All 5 pairs were ready for me a couple days before that date , and they were pressed out for me too. Very welcoming & friendly environment!! read more

This is the place to go if you want great prices, friendly service, and amazing work done on any of your clothes! This is a business that sets the standard for how business should be done. They have done outstanding work on my jeans, my shorts, and even my shirts. If you are tall and slim, but cant find clothes that fit you because they are too long, too large, sag on the butt, or need to be tapered, they are the best place in Phoenix to fix your problems. I can't say enough good things about this fantastic family owned & operated business. Don't miss out on the opportunity to see what they can do for you, and don't be fooled by any competition who is too afraid to offer you a price over the phone!!! read more

Poor communication and slow. This is the second time I used Thomas Cleaners. The first time I had a bridesmaid dress altered, it didn't come out correct the first time so they took it back and made it fit the way it should. I was on a time crunch and I was able to receive my dress by the appropriate time. I dropped off four items over a month ago, called twice in the last week checking up on them and was told they have not even started my alterations. Twice the gentleman told me he would call me and never did. Communication with your customers are key when you are backed up. Though the woman was apologetic when I took my clothes back, I sadly will need to find another Tailor for alterations. read more

I needed my dress hemmed so I was out looking for alteration services. I am very pleased with the experience. Lee was very kind and friendly. She called me a day earlier as my dress was ready a day earlier than promised. Please consider using them for your alteration needs and support local business. read more

I'm a bit disappointed in this place. They've hemmed and tapered a few pairs of pants for me. They did a great job I have to say. BUT, they are never done when they say they will be done and I never received a call when they were done. EVER. Also the last time I took some slacks there they neglected to crease them even though the receipt clearly says "crease". Pickup was scheduled for Weds, Thurs but when I went in Thurs to pick them up only the pair that were dry cleaned were ready. I had to come back the next day for my other two pairs of pants. Paid $20 apiece for hem and taper and $5 for just a dry clean. Guess I'll be finding a new place. Prices too high for the service. read more

Thomas Cleaners & Tailors - Good but kinda inconsistent, expensive and slow. - Sewing & Alterations Near Me - Phoenix, Arizona

I have been dry cleaning my stuff at Thomas Cleaner's since I moved to Phoenix in 1997 and cannot imagine to get it done elsewhere. Not only is their service everything you expect from your dry cleaner, but your business is truly appreciated there. If you are interested in Greek Mythology and Greek History, just swing by, drop of your clothes and George will give you "Everything Greek 101". read more

I have been taking my family's dry cleaning here for years now and I have never been less than thrilled with their service and pricing. The entire family is a joy to be around and always make me feel like a part of the family. Their work is wonderful and their pricing is great. I simply cannot say enough good things about them. read more

Nice people, but when you take in 3 pairs of $150 jeans to have them shortened and they say yes we can keep the original hem apparently they think that means to cut off the original hem and stitch the alteration as close to they originally looked as possible. Everywhere else in the world that's called matching the stitch (which is usually cheaper) but not keeping the hem. Two totally different things and matching stitching isn't worth $10 per alteration. One last thing, they didn't even match the thread color and width well. Original is a faded yellow and they used a shiny bright yellow. Looks totally sloppy. They refused a refund and said they would fix it at the same price with the actual hem... If we went through a box of a ton of alterations scraps and matched it. Total scam artists. Too bad cash was paid or they would be getting a challenge from my credit card. I found them by yelp and hopefully other people consider this review before giving these dishonest business people any money. read more

We found this place about a year ago when I needed alterations. They did an amazing job with the alterations so we decided to give the dry cleaning a shot and we were not disappointed. They always remember our name and they are so friendly. Totally recommend them for all your dry cleaning needs. read more

really really great!!! yep that sums it up!!! they remember who you are, the prices are reasonable and the quality of the work is very very good - they do alterations too! I had a love affair with bell cleaners for quite a long time and while they are great also, their prices just got to be too much!! so without sacrificing quality, i found thomas cleaners. yes they are not as pretentious as bell cleaners, no fancy coffee machine, fake flowers in the waiting room, but when I get my perfectly pressed, perfectly cleaned clothes home and I still have $ in my pocket, none of that matters! read more

My previous review is below. After a year going to these folks we still love 'em. Don't know why they didn't make a recent Yelp survey of great Laundries because many of those listed were getting 3 stars from their customers. Hmm... This is a family owned and run business. Mom, Dad and two sons and they are always there. Work done on premise. Promptly and very well. Always nice. - - - I can't say enough about this place. See my review on Americlean to see why we went searching for a new place. Well, this was a little out of the way but now I commute this way just because of this place! I'd say that cleaners are all about service but having gone to a place that couldn't even get shirts clean, let alone with all their buttons returned, this place is a joy to deal with. The family that runs this place are really nice people. The shirts actually smell clean and are nicely done, each one. They're fast and efficient and return your laundry in beautiful shape. Bring your business to them; you won't regret it. And, no, I'm not a friend or family member of theirs. Just a really satisfied customer. read more

Super nice and my elopement dress was perfect. Cannot recommend this local business enough

I just arrived in Phoenix in Aug 2016 and needed a dry cleaner for my biz shirts. I lucked into Thomas Cleaners. They are great! Wonderful customer service, friendly, etc. I highly recommend them! Update. They are still awesome! read more

LOVE this place! Family owned--very friendly people. +Pretty cheap ($7 for a dress). +Fast! They'll work with you to get your clothes whenever you need them. +Dependable.... never any problems with clothes being ruined, not perfectly cleaned, etc. read more

Nice Service oriented business. DH had a little accident with one of his suits. They were able to get the spot out and back to us after 3pm the following day. Area was convenient, though it looks like it could turn rough after dark. read more

Excellent! Affordable and very friendly. I brought in a two piece suit, I needed to have the coat brought in, and the pants tapered as well. I brought them in a Tuesday evening, I needed the suit for the next night for my wife and I's anniversary dinner. I knew it would be along shot, but I asked if it could be done. They did! I'am so grateful for that, and will never forget... read more

I sent in a batch of dry cleaning that in any other city I have paid no more than 180.00 These crooks charged me 431.00 I was stricken. When I called to complain the phone was constantly busy. Being part of a touring road show I do not have the time to chase them down but this establishment I do not care how good they are, are highway robbers. Unbelievable. because of the amount and time frame I am convinced they know they are doing a road show and can jack prices because they know we can't come complain and as long as the phone is off the hook they can't field a complaint over the phone. COMPLETE SHAM ARTISTS!! IF YOU ARE A ROAD SHOW DO NOT USE THESE GUYS THEY WILL RIP YOU BLIND!!!!! IN FACT EVEN IF YOU AREN'T FIND ANY OTHER DRY CLEANER THAN THESE RIPOFFS UNBELIEVABLE read more

Simply put, these guys really bailed me out, and at an amazing price. I showed up at 2:00 p.m. on a Saturday needing 4 pieces of an outfit pressed and the pants hemmed before they closed. They delivered... only an hour later... and for only $10. Nothing else I could say could communicate more than that. read more

Very nice owners who know their clients and take personal care to make sure everything is done to the highest standards. Very professional. I've always been happy with their work. read more

Absolutely unbelievable dry cleaners! This business understands customer service and exemplifies it with every interaction. Lee is phenominal. Pretty sure this is the type of business that like a dentist, when you move elsewhere you just have to go back... you know what I mean. I'll be 45, unemployed, living in Philly and still flying to PHX to have these guys clean my clothes. read more

Typically, I try to support 'mom & pop' shops, however this shops was disappointing and worth a review. This place is overpriced for the quality of work. $10 for every little sewing job. There prices are substantially unreasonable. Additionally, I dropped off my 4 items that I wanted hemmed on 4/20/15. The woman in the front said to return the following week which would be 4/27/15 and that she would call me. She never called me so I then called her on Tuesday 4/28/15. No one answered and I did not leave a message. When I returned to pick up my clothes on 4/30/15, 10 days after I dropped off my 4 items that need to be hemmed, the woman in the front said that my items were not ready and I should have called because they were busy. Do not bring your clothes here; price and time length is unreasonable. I, now, have to find a new place to hem my pants. read more

Great company, great staff...competitive pricing. Always a friendly smile. I drive out of my way to continue to utilize this company

These people ruined my $300 dress I call ahead of time and asked if they were familiar with the material, the lady said yes I took it in two days later my dress was all stretched out and instead of owning up to it, she said there might have been a defect in the material Really!! Luckily it was purchased from Nordstrom they were able to exchange it for another one which I have taken to other dry cleaners without problem. read more

I haven't reviewed thomas cleaners already?! Highly recommend ! Good hem and tailor work fast service and friendly staff!

I really love Thomas Cleaners & Tailors. I recently dropped off several items for tailoring, pressing and dry cleaning for my wedding and they did a fantastic job! They turn items around quickly and are extremely friendly. They did such a great job that I took all the items back after the wedding, including my wedding gown. I will continue to go to Thomas Cleaners and highly recommend them to anyone that is looking for a solid place that you can count on time after time. read more

I came in at 10 a.m and needed one shirt cleaned for a party that day. A couple places told me no, can't make have it by the end of the day. This cleaners stepped up and 5 hours later gave me a perfectly cleaned and pressed shirt. The owner should put a tip jar by the register, so they can make some tips. I didn't see a jar so I wasn't sure what protocol was in the place. read more

This is a great family owned business! They are always so nice & helpful. The owner always makes conversation & make you feel like a person letting you know your business is appreciated. The lot with goodwill & big lots is super sketchy but don't let that shy you away from this dry cleaner. They also do alternations which makes it nice to take everything to one place. Their prices are good no need to go to a z cleaners or a prestige. In fact the short time I was taking my clothes to Zs in north scottsdale was sooooo expensive it literally would have been more than worth the time and gas to drive down to Arcadia & drop them here. read more

I used many cleaners and this is the best out o.f the best. Friendly fast and you're going to be surprised how nice it is steamed

My wife and I won't go anywhere else, this place is the best. Great prices, always quick, quality work and they're so friendly. They remember your name, what you do for work. My wife underwent surgery recently and they followed up with me the next time they saw me and asked how she was recovering. They're everything you'd want in a local, community, mom and pop shop. Their whole family works here and does a terrific job. Its fun to chat about local sports with the Dad & his sons when a game is on their small tv. read more