I bought a 2018 Tahoe LT Z71 at Carmel Auto Gallery yesterday. It was a good, positive experience…read more I came in prepared, and they knew/know their stuff. Neither of us wanted to play games, and I think we both walked away happy. What more could you want from a car buying experience? They even stayed late to get it done, although my salesperson was new, he was very knowledgeable, and when he didn't have an answer he got one for me quickly. The whole team and was very professional. A few other salespeople stayed late for their customers as well. This is why people shy away from the big, huge dealerships and seek out organizations like Carmel Auto Gallery --your business is appreciated and customers are valued, whether you're spending $90k or a more modest amount. I would go back to buy from them again and I have no qualms about recommending them.

2/5 stars here's why and what you should know…read more I ran my own dealership for 16 years back in the dya, so I know a little more about buying cars and negotiating than your average Joe from the Mitten. The experience started off frustrating. I initially dealt with Daniel in sales, and the communication was poor. Questions weren't answered clearly, responses were slow and the whole deal felt shady. Then there was the pricing mess, made it even more confusing and misleading. The dealership's website showed one price, while I found at least three different prices for the exact same car across Carfax, truecar, cars.com. None of them matched, with roughly a $1,000-$1500 difference between some of the listings. If it wasn't for my background and years of experience,it's how much you as a customer would overpay for no reason. That's something the dealership really needs to clean up because inconsistent pricing is very skulduggery and raises red flags for buyers. Things did improve once I started dealing with F&I manager Nick. He was straightforward, polite and most importantly he was transparent. I asked him to honor the Truecar price and remove the unnecessary addons/fees. I appreciated that he did it without turning it into a whole negotiation battle. He also discounted the selling price further to make up for the poor experience we'd had up to that point. While we were driving down from Michigan, they got us approved at a competitive % and sent me the exact payment options ahead of time. No pressure, no last-minute surprises. We declined Gap (personally, I'd never buy it from a dealership when you can get it much cheaper through your regular insurance). We did end up purchasing a warranty though F&I manager actually SOLD my wife on it by taking the time to explain the coverage in detail rather than just pushing a product or scamming like a lot of dealerships do nowadays.I thought the terms were fair, since it's cancelable and prorated, so we took it. The dealer also gave us a full tank of gas, manager was positive and even escorted us out of town so we could avoid those ridiculous Carmel roundabouts, much appreciated. Overall, I'm happy with our new summer ride. If you're coming from out of state and want to get straight to the bottom line, my advice would be to skip the sales team and deal with someone who actually makes the decisions. Make sure to negotiate the fees, all those add ons are never mandatory. Also there seem to be too many unnecessary and illogical steps and the dealership could definitely improve its communication and pricing transparency. I'll update in about 3-6 months, once I've put enough miles on the car to see how it actually holds up and whether the dealership's claim that they thoroughly inspect their vehicles proves to be true.

Mears Automotive is GREAT !!…read more I've been taking my Mercedes GLC 300 there since the warranty ran out two years ago. I am very impressed not only with the professionalism and great skills of the technicians, but the very helpful and friendly staff that greet you at the front desk. They always find the time to work me in to their busy schedule when I need their help the most. The prices here are very reasonable which makes their great service even better. I'm hooked on the outstanding abilities of Mears Automotive. This place always works wonders and I am extremely satisfied. I just want to spread the word because finding a great automotive repair shop is a challenge. So when you find a gem like this one you not only keep coming back, but I'm proud to tell you about them.

I love honesty and good work. And this is what they deliver. Nice to have auto mechanics you can…read moredepend on. Thanks Mears Carmel!

Car is TRASH! It's been in the shop since week one. The windshield wipers motor was out, no spare…read moretire and I was out of $1800 cash week one because a tire blew on the highway. Come to find out it needed tire sensors and new tires all the way around. The warranty I paid for is not honoring repairs. I have had nothing but issues and have only driven the vehicle 4x's. The transmission light is on, there's a leak in the sunroof, it's leaking oil, and needs motor mounts. Apparently there is no lemon law on used cars ... imagine that. Can't get plates because the bank IDW goes through won't release our titles. Oh and IDW won't answer their phone, probably because online it says they filed bankruptcy. I'm out of $14,000. Tried to sell the car and it's only worth $6,000. Worst purchase I have ever made!

If I could give ZERO stars, I would. Indy Wholesale Direct LLC of Carmel absolutely took advantage…read moreof me and sold me a complete luxury lemon while smiling in my face. I paid $10,000 CASH for a 2011 Mercedes ML350, plus $1,000 for a so-called "warranty" that was completely useless. The SECOND they got my money, the friendliness disappeared. The car was never detailed, had no gas, and wouldn't even start when I picked it up. I was told "don't worry, it's just a diesel." That was a lie. The car broke down multiple times THAT SAME DAY. I had to PAY for my own tow while they dodged every question and gave me a ridiculous "code" to start the car. They swapped out the starter but ignored everything else that was wrong. I had starting issues, an oil leak, and electrical problems. They kept my car for WEEKS, pretending to work on it, only to say they "couldn't figure it out." When Mercedes finally looked at it, they found over $14,000 in repairs needed -- things Indy Wholesale either knew about or didn't care enough to check. And of course, they refused to help me, hiding behind "AS IS." I had the car less than 90 days and had to sell it for $8,000 LESS than I paid. Indy Wholesale Direct LLC Patrick, Aaron this is me calling you out: you knowingly sold me a bad car, you refused to stand behind what you sold, and you left me to deal with the mess alone. To anyone considering buying from this place -- especially women buying on your own -- RUN. Don't walk. RUN.

They buy used cars at auction and can sell for cheaper. That is all you are getting from TruWorth…read morein Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can read on the internet and what they may have read on a brochure. When I bought my car it had 2 key fobs. One did not work. Grant, the General Manger, stepped in and told me three solutions: 1. Keys are too close together 2. Keys were in valet mode 3. get them reprogrammed at Tom Wood Volvo. I tried all of his solutions. Tom Wood Volvo informed me the second key fob wasn't even to the car I purchased. I took the key fob back to TruWorth on Friday, Nov. 29th. Grant, the General Manager, took my key fob and said he would get back to me on Monday or Tuesday. Grant, the General Manager, never got back to me. I reached out via 13 texts, 4 phone calls, and 2 in person visits with a 31 business day period. I do feel bad for the other employees who have to cover for Grant, the General Manager. He was either busy, "would get back to me", or out of the office. All I wanted was the second key because with a Volvo you have to have both keys to use some of the remote and app features, like remote start. After I contacted the Better Business Bureau magically Grant touched base. He let me know he had 7 other cars in the same situation as mine. I respectfully told him, I only care about my car. There is a problem with an attention to detail if 7 others are facing the same issue. The following day I went to Tom Wood Volvo and they had a key in stock. They had keys in stock the entire time, but TruWorth refused to acknowledge this, because they needed to again buy key fobs in bulk and not just one key fob. So, if you want lack of attention to detail, no communication, and zero customer service see Grant, the General Manager, at TruWorth. Also, after negative reviews are left they have an employee, like Ash, or family members Heather Hourigan (Ed Hourigan owns the Carmel TruWorth) leave a positive review to skew their rating on Google.

I read through the reviews but noticed most of them are in regards to buying cars and also the…read morepeople reviewing do not really have a lot of reviews so it's strange they took the time to write one really negative review. I can't speak to the buying process as they came up as an option to sell when I priced my vehicle through Kelly blue book. They were quite easy to work with and I interacted with several people, Ash, Chris, and Grant. Grant also explained to me that if you sell them a car that is a 2017 or newer, they split the profit of selling the car with the client. Who does that?! He said they have given over three million back to their clients. I had to go back to pick up my check on Monday because their finance department wasn't there in Saturday, but I would definitely recommend selling through them.

*Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

Craig Miller is very knowledgeable RV person. Gave us an excellent price on a 2 yr old Winnebago…read more Made sure everything was working and had a 30 day warranty that was honored. Highly recommend. Duane and Vicky Henderson

Craig and Luis are the nicest guys and really helped us be prepared for our first (of many) camping…read moretrips in our new Motorhome. They were very informative. For several months we shopped for the perfect RV and as soon as Craig found one with all the features we wanted, we bought it. We love these guys!!

Scammers. My son thought he was getting a car from here (even though I told him not to) only to…read morefind out 1 month later from the bank that they were getting sued so they didn't send the rest of the paperwork for his loan or title to the bmv. Shortly afterwards he received bankruptcy papers in the mail from them so they knew they were filing whilst taking peoples money!!! Run far away from this place and the owners.

Love my Murano!! Thank you guys! They have so many variety of different cars, You can definitely…read morefind the car that you want for a great deal. The stuff is very helpful and i would highly recommended it