Carmel Auto Gallery is a really nice place and their salesman are great. They take their time and listen to your concerns. Only 2 complaints are my Odyssey was sold to me on E! I don't expect a full tank of gas, but no gas? That was weird. Had to fill up gas first thing off the lot. Second was it had no floor mats. I asked if they had them and they were pictured in the online add too, but I guess they didn't have them anymore. Then at the end when I finished my paperwork and got the keys, they put some floor mats in the back, and they don't fit my new van. So again had to get some ordered so I don't mess up the carpet on the van I just paid a lot for. I will say the van seems very nice, just a couple odd things that happened in my experience with Carmel Auto Gallery, will update how the van behaves or misbehaves. read more

After an unexpected mishap with my vehicle, I've found myself in search of new wheels over the past three weeks. Having now acquired a new car, it's time for me to document my experiences in the search from the perspective of being a driver with a disability. I was doing an active online search and found a vehicle I'd been intrigued by at Carmel Auto Gallery. I'm a wheelchair user, though I've never actually driven a van (the stereotype). Instead, I drive a 2-door automatic with enough room that I can slip the folded wheelchair into my backseat. When I was younger, finding such a coupe was easy. These days, it takes a lot more work. I had arranged with a friend that they would drive me around to check out some vehicles at area auto places. I added Carmel Auto Gallery to my list. This Carmel Drive auto dealer specializes in used cars with clean titles. They also appear to finance, though I did not get to that point. They have a front parking lot. The actual cars are off to the side, though you're supposed to go in. There's someone who works the front counter, and there appears to be 3-4 associates to the side. We originally missed the front entrance thinking we'd access the lot in the back. Nope, that's their service center and there's no thru-way. As there was no accessibility via the outside (there is via the inside), we went inside and asked for a specific vehicle. You could tell it befuddled them a bit - I get that. I'm amazed at how many people don't realize a wheelchair user can drive. I was hooked up with Mustafa. He brought around the specific car I was interested in and left it running. To his credit, he wasn't high pressure and gave us time to look at it and for me to test the wheelchair. I'm not fond of the whole side lot arrangement. I think freedom to look is fairly basic. But, this isn't the only place that does that (CarMax is way more obnoxious about it). I ultimately decided this wasn't the car for me, though I was pleased to learn it would actually work with the chair. I explained what I was looking for - I was a bit disappointed that no other 2-door automatic was mentioned (I'd checked in advance - they had them). I was also a little disappointed with the "we'll keep our eyes open" comment, though they didn't bother to get my contact info. My "gut" feeling is they didn't actually realize I was a serious buyer with the cash in my pocket at the time. I was VERY serious. Blown sale. Would I return here? Maybe. It wasn't good. It wasn't bad. No one was rude, and I certainly didn't have a bad experience. I just felt like there was a lack of effort and some disability stereotyping. This was definitely out of my way, and I can't say the experience made me want to go out of my way again in the future. read more

UPDATE - September 2026: Unfortunately, the title issue is still unresolved. After weeks of being told our title paperwork had been sent to Texas, we were later told it had been returned. Carmel then mailed the entire title packet directly to me, which I received September 4. I still have never been provided documentation showing exactly where in Texas it was originally sent or which Texas agency allegedly received/rejected it. On September 8, I personally took the packet to my county Tax Assessor-Collector's Office to complete the title and registration. Texas could not process the transfer with the documents provided. After I notified Carmel, their title clerk told me that if Texas will not accept the existing dealer transfer documentation, I need to send the original title back to Carmel so they can transfer it into Carmel Auto Gallery's name and then reassign it to me. Because I already have an open complaint with Indiana Auto Dealer Services, I am seeking guidance from them before returning any original title documents. Indiana has also issued me an interim plate through its Title Assistance Plate Program, valid through October 5. More than two months after purchasing and paying for this vehicle in full, I still cannot obtain a Texas title or permanent registration. I will update this review again when there is a resolution. read more

If 0 stars were an option, that's what I would give. Stay away from this place and especially from the salesman Matt! I originally shared my experience with Carmel Auto Gallery on Google but somehow the dealership managed to get my review removed, whether they hired a reputation-management team or used some other con method, I honestly don't know. What I do know is that my review didn't just mysteriously disappear on its own. Thankfully Yelp gives me another place to share what happened without the dealership being able to conveniently erase my experience! Since posting my original review, the vehicle I purchased has actually been repossessed and after everything I went through, all I received from Carmel Auto crew was basically we're sorry, we sincerely overlooked this and don't know how this happened type of response. So for anyone considering purchasing a vehicle from this dealership I'd like to explain exactly what happened, respond to the owner's claims and warn y'all about the important catches and fine print you absolutely need to know before signing anything. My husband and I don't have perfect credit, so we knew getting financed might not be easy we were completely upfront about that from the beginning. We had money for a down payment and a vehicle to trade in. After filling out the application link, Matt called and told us we been approved, we were excited. My husband wanted to know the exact terms before coming in, so we spoke with finance guy Arielle. The terms weren't great, but we needed a car and agreed to it. We were specifically told to bring $2k plus our trade-in car. We came in on the day Matt told us to, only to find out the FINANCE MANAGER that we had talked to wasn't there. Instead, we were told the SALES MANAGER would handle the signing and that everything including terms would be exactly as discussed over the phone. The sales manager was very nice to us, but once we started going through the paperwork it became obvious that he had absolutely no idea what actually been discussed with us prior over the phone. First the amount down was different. It was a little more which we were willing to deal with. Then toward the end I suddenly found out there were a bunch of additional bank stipulations that they had never mentioned to my husband. On top of that, we were told that we had to purchase additional bundle appearance protection plan and GAP insurance in order for the bank to approve the deal, which added another $3k to the original price given a few days earlier. These were presented to us as requirements of the financing and not optional products! We later learned from the bank officials that these products were not actually mandatory, which made the whole situation feel even more disappointing. At that point, even the sales manager basically told us he didn't know because he was "just doing the signing of the preapproval"...so our sales guy Matt was brought into the room. That's when Matt told us straight to our faces that they had decided not to take our trade-in after all because they could only give us wholesale value and we would be "better off selling it on Facebook marketplace or privately". so apparently that decision had already been made, but nobody thought it was important to tell us before we drove there and started signing paperwork blindly. It got even worse! Matt told us that because my credit score was better, the loan should be under my name, even though I'm a stay-at-home mom and my husband is the one who works and earns the household income. He then told me that the bank would call me for a phone interview and that I basically just needed to agree with the questions they asked, he insisted that this was "completely normal and standard" because otherwise we wouldn't get approved, this put a lot of pressure on us, at one point we almost walked out but he calmed us down. Well, the bank did call few days later. They started asking questions about my employment my and husbands income and who the vehicle was actually for. I was not comfortable lying to a bank, so I answered honestly. Long story short, the vehicle was repossessed because the information submitted to the lender bank apparently did not match reality. The household income had been drastically increased and I was expected to confirm that I was the one working and earning that income, etc etc. I'm not risking being accused of bank fraud just because a salesman wants to close a deal. Stay away from Matt at all costs. In my experience he will use his charm and say whatever he needs to say to get a vehicle sold, even when what he is telling you changes completely once you're already sitting there signing paperwork. The one positive thing to come out of all of this is that the Mazda we bought turned out not to be in great shape anyway. We found out it apparently hadn't even been properly inspected, so honestly, maybe the whole deal falling apart was a blessing in disguise and for the best in the end read more

Carmel Auto Gallery - Used Car Dealers Near Me - Carmel, Indiana

2/5 stars here's why and what you should know I ran my own dealership for 16 years back in the dya, so I know a little more about buying cars and negotiating than your average Joe from the Mitten. The experience started off frustrating. I initially dealt with Daniel in sales, and the communication was poor. Questions weren't answered clearly, responses were slow and the whole deal felt shady. Then there was the pricing mess, made it even more confusing and misleading. The dealership's website showed one price, while I found at least three different prices for the exact same car across Carfax, truecar, cars.com. None of them matched, with roughly a $1,000-$1500 difference between some of the listings. If it wasn't for my background and years of experience,it's how much you as a customer would overpay for no reason. That's something the dealership really needs to clean up because inconsistent pricing is very skulduggery and raises red flags for buyers. Things did improve once I started dealing with F&I manager Nick. He was straightforward, polite and most importantly he was transparent. I asked him to honor the Truecar price and remove the unnecessary addons/fees. I appreciated that he did it without turning it into a whole negotiation battle. He also discounted the selling price further to make up for the poor experience we'd had up to that point. While we were driving down from Michigan, they got us approved at a competitive % and sent me the exact payment options ahead of time. No pressure, no last-minute surprises. We declined Gap (personally, I'd never buy it from a dealership when you can get it much cheaper through your regular insurance). We did end up purchasing a warranty though F&I manager actually SOLD my wife on it by taking the time to explain the coverage in detail rather than just pushing a product or scamming like a lot of dealerships do nowadays.I thought the terms were fair, since it's cancelable and prorated, so we took it. The dealer also gave us a full tank of gas, manager was positive and even escorted us out of town so we could avoid those ridiculous Carmel roundabouts, much appreciated. Overall, I'm happy with our new summer ride. If you're coming from out of state and want to get straight to the bottom line, my advice would be to skip the sales team and deal with someone who actually makes the decisions. Make sure to negotiate the fees, all those add ons are never mandatory. Also there seem to be too many unnecessary and illogical steps and the dealership could definitely improve its communication and pricing transparency. I'll update in about 3-6 months, once I've put enough miles on the car to see how it actually holds up and whether the dealership's claim that they thoroughly inspect their vehicles proves to be true. read more

Carmel Auto Gallery - Our summer ride Buick Cascada - Used Car Dealers Near Me - Carmel, Indiana

BE WARNED -- PLEASE READ BEFORE PURCHASING A VEHICLE FROM THIS DEALERSHIP 1 STAR -- I WOULD STRONGLY CAUTION ANYONE CONSIDERING BUYING HERE. We purchased a 2019 Ford Mustang EcoBoost Premium from this dealership and later discovered it had modified parts that were never disclosed before the sale. The situation became even worse when those modifications affected the extended warranty we purchased through the dealership. We were told the modified component would not be covered, despite the fact that we were never informed the vehicle had been modified when we bought it. The dealership has admitted the modification was not disclosed to us, yet to date they have done nothing to correct the situation or fix their mistake. We have spent significant time trying to get this resolved and have been extremely disappointed with how it has been handled. My biggest concern now is that another customer could end up in the same position -- purchasing a vehicle without being fully informed about modifications that may later affect repairs, warranty coverage, and the vehicle's value. Had we known the vehicle was modified, it absolutely would have affected our decision to purchase both the car and the warranty. ‼ PLEASE protect yourself. Ask detailed questions about aftermarket or modified parts, review the vehicle history carefully, consider an independent inspection, and GET EVERYTHING IN WRITING BEFORE PURCHASING FROM HERE. ‼ read more

I bought a SUV several months ago and it has been a complete nightmare dealing with these people . They sent the title & it got lost in the mail and then returned , then mailed again but did not have all the correct paperwork, I sent the title back and then was informed I needed to send more of the purchasing papers back & still have not received the title from these people ! Do not waste your time with these people ! After they were paid we couldn't even get a phone call returned . This is the worst customer service I've ever experienced. Marie is the lady that is supposed to deal with this stuff and she has been completely useless . September 23, 2026 and still no title . read more

Less than six months in and we're already facing huge repair bill. My husband bought this Mercedes as a weekend fun car so we barely drove it. We know the dealership sold it as-is..However! This week I went on a vacation and while visiting Florida I noticed it wasn't driving right and took it in for an inspection to local franchise store. We were given a suggested repair bill close to $14,000! I can't say whether everything was necessary or if there was some upselling but it's extremely frustrating and disturbing. If you're thinking about buying from Carmel Auto Gallery especially from out of state, Id really recommend getting independent pre-purchase inspection. Just to be safe, I wouldn't rely solely on the dealer's inspection or what you're told about the vehicle. read more

Carmel Auto Gallery - SUGGESTED $14,000 BILL! - Used Car Dealers Near Me - Carmel, Indiana

The only positive experience was the salesman. Purchased a Honda accord in May. A week later the car has issues. They barely did any diagnostic on the car. They did not provide any list of servicing that they executed on the car. After following up via email in trying to find a solve they just stoped responding. This is the worst experience that I have ever had. If you want a positive experience and a place that is proud of the relationships they foster and products they sell to the consumer. Save your self the headache and go somewhere else. I'll be happy to let anyone in the market for a car know the specifics on my experience. read more

Sold me a damaged vehicle without disclosing its accident history. Very dishonest and unprofessional dealership. Just bought a 2020 Chevy Trax from Carmel auto gallery, I haven't had the vehicle for a month yet and I've already had to put $1,200 into it and it has been in the shop 3 times and one it's way back for a fourth time. The first 2 times it was for the air conditioner they knew it wasn't working and just put some freon in it sold it to me and it lasted 2 days and it was hot, took it to the shop it they put Freon in it and dye to see if there was a leak cold for 2 days took it back because it was hot again changed the air compressor , it was cold for 2 days then hot again, took it back to the shop because it was hot and smoking they had to change the overflow reservoir because it was leaking all over everything and now it's on its way back because it's making a weird noise and it's back hot. I do not recommend anyone buying a vehicle from this dealership, they knew prior something was wrong with it and still sold it! read more

Purchased my car from here and Valeriya helped me out. She was able to answer all of my questions and get me in and out in a timely manner. Also financed through them, very competitive rates. read more

I will never go to another dealership! Everyone here is exceptional but specifically Mustafa was amazing to do business with. We can't say enough good things about this dealership read more

The best hometown, professional and made us feel like family! Best prices on automobiles and extended warranty! Timothy, our sales representative knows how to treat people with respect and kindness, taking time to my daughter in law many different automobiles that she had questions about because her husband ( my son) is in the US Air Force and could not be there to help her decide. It was like Timothy was her uncle and he made her feel comfortable describing about the different autos. He explained what repairs they had made to each vehicle so they would be in the best, trustworthy condition as possible. Nikolai, the finance manager is also the best in the business. Explained all the paperwork with respect, kindness and honesty. These guys made us feel like family! We will definitely be back! read more

James Myers and Jade Johnson of Carmel Auto Gallery in Carmel Indiana are hands down the best professionals in the auto industry. Very professional, knowledgeable, sincere, honest, transparent, and always return calls within the hour. I am an out of state buyer and the buying process could not have been any more smoother. Always look out for their clients. Five plus star review. read more

Don't purchase a vehicle from this company my mother with my assistance purchased a Lincoln from this dealership after driving it twice and the purchase being two weeks ago there is a suspension issue and remote starter will no longer work. I called the sales guy mustafa he throws me off to some lady who tells me to use the warranty we purchased I stated no we should not have issues with this car yet she says the manager said no I told her he needed to talk to me directly she gets a attitude on the phones and huffs and puffs and says your unbelievable! Takes my info manager calls me and is just as rude says because I didn't purchase a 2023 and it was a 2013 that's what I have to deal with. This is not a dealership that has respect or cares for there customers! I had a good experience upfront and they changed once the sale was made ! And I was willing to go back and buy a navigator or aviator when they got one in. Not in more my business will Go else where and I have put in a call to request arbitration process with the bank between the dealership read more

Straight to the point. I recently tried to purchase a car from this circus. And have never been treated so poorly ever. I went back and forth with these people for about a week. Had a downpayment like they asked. Got approved by a bank near my home like they said. I did all that only to never get calls or txt back. Some type communication. All i got was lies and the dealer run around where 10 people who aren't the sales guy try to talk to you. The sales manager is indeed a crook. They treat you like your crap basically. Not only that, but they will sell the car you were going to buy and call you by the wrong name the whole time they do it. They have no integrity and are the definition of used car sales men. Stay clear of Nick and Dimtri. This place needs some revamping and training on respect and how treat customers. Its never their issue or fault. No unaccountably over there. I said it once. But once more. Crooks who treat you like gum on the bottom of your shoe! read more