I'll start off saying I did not buy a car at CarMax...this time. I got financing to buy a car. I…read moregot into the car I wanted and I test drove it. Then I came to the realization that the hints being dropped on me by the universe -- from sources everywhere -- indicated it's just not the time to buy the car I was going to buy. So why the five star review? I got honest advice from my salesman, all the way through the deal. Buying a car is a non-trivial financial decision; you want a person of integrity on the other side of the desk. And that's what I got. I found a BMW z4 that, while it's not the M2 I've always wanted, was one of the lowest priced, best condition vehicles of its kind available; in fact the price was "jump on this now" reasonable. So I decided to inquire. My sales consultant was Quinn Luckie. I walked in, intending to buy a BMW z4 *if* I could get a decent offer on my current car; a Volkswagen GTI. Carmax offered me a very fair price, and I wouldn't have to deal with 19 year olds wanting to take test drives, ruining my clutch in the process, so we had a deal, on the spot. I didn't want to let the z4 get away so I was willing to transfer the vehicle, get financing, and sell my car to CarMax on the spot. Quinn slowed me down (here's where the integrity slips in). He informed me that the process -- since I was transferring the car from another state -- was a bit different than I'm used to, so I backed off. After all, the car I wanted was reserved for me. So I went home, found a loan with the best rate, researched insurance, and got ready to show up a little better informed when it was actually time to do business, and then waited for the car to arrive. That took a while. CarMax addressed that. When I showed up for the test drive, the offer on my GTI hadn't changed a bit, so everything was in order. The z4 was spotless and ready to go. I was excited when we put the car in motion but things just didn't line up. Believe it or not, part of it was I didn't feel like the z4 had the fun factor I was looking for (?!!), so my partner and I decided to think it over for the evening. And I passed. I can be smarter with my money right now. Wait for an M2. Quinn gave me a hint about an M4 -- and I looked -- but I'm not going to put him through two car transfers just to balk. It's just not the time, right now. But when it is time, I very well may try Carmax again. For now, there's a hell of a roadster available for sale and you should jump on it if you're looking for one. Ask for Quinn.

This was my second vehicle purchase through CarMax. My first experience was great, which is why I…read morecame back. The first car I purchased was in excellent condition, and I never really had any issues with it. This time around, though, the process started off really frustrating. I had a vehicle shipped in at the end of April and was originally told it would be "ready to drive" sometime between May 2nd and May 7th. The app showed it had shipped, but a week later it still showed the car hadn't arrived, and nobody from CarMax proactively communicated any delays or updates. I had to keep calling myself trying to figure out what was going on. I was eventually told the car wouldn't be ready until May 12th, which became an issue because my trade-in offer expired on the 11th. When I went into the store, I was basically told I'd have to restart the entire trade-in process because they couldn't extend the offer. At that point I was extremely frustrated and honestly considered walking away from the deal completely. Then, 30 minutes after leaving the dealership, I got a call asking when I was coming in to test drive the car. Turns out the vehicle had actually been ready, and I'd been given incorrect information by the store. The entire experience completely changed once I worked with Lisa. She was absolutely phenomenal and honestly saved this deal. If I had worked with her from the beginning, I truly believe this would've been a smooth two-day process instead of a stressful two-week one. She was knowledgeable, communicative, kind, and made everything feel effortless. If it weren't for Lisa, I probably would not have completed this purchase or recommended CarMax afterward. She was an absolute gem, and I cannot say enough good things about her. Thankfully, I finally got my vehicle and am loving it so far.

Fast, courteous and professional. They took the car, I got what they said... Great experience.read more

From the owner: Junk car buying, junk car buyers, cash for cars, cash for junk cars, junk car recycling, free…read morepickup and haul away, free estimates, electronic platform scale weighing

Answered the phone promptly. Communicated effectively and were true to their quote. Arrived on time…read morewith a confirmation call thirty minutes prior. Title and key changed hands. Money paid on quoted price. Helped me remove plates and towed non-running car away in less than ten minutes. Easy transfer. Would highly recommend.

From the owner: Short on cash give us a call if you have a junk car you want to get rid of need to cash or just…read morewant to sell your car 3172002000

The drive wasn't very enjoyable but the people who were working there were very helpful and…read morerespectful. Being the first time I had ever been to a place like this. I didn't know what to expect. If I had known that you could rent a golf cart to go in the yard instead of pushing a wheelbarrow around a 6 football field sized yard filled with 100's of cars I would have done so. Noted. But all the vehicle's were elevated so getting under them was easy. There were engine lifts out there i didn't have to use one so I don't know what or how someone would go about borrowing one. But they have them. The parts are very reasonable and if you are in the tires or batteries, pretty much anything else that you could want or need for a vehicle they have it.

Overall, a pretty good experience. The staff were friendly, and the prices were cheap. It looks…read morelike they have a pretty broad selection, although they didn't have any Honda Elements (which I think are more rare). Now I know it's in the name, but just know that you will have to take the part off the scrap vehicle out in the yard. So some basic wrenching knowledge is needed. I took my own tools, but it looked like they had some tools for use out there. Also, if you are looking to get a big part, or a bunch of parts, they have wheelbarrows you can use, or golf carts you can rent for $5/hr ($20 deposit). The $2 yard entry fee was interesting...not sure why they'd charge me to look, but it's only $2. Also if you sign up for their free vip program you get two free entries and $1 entries after that.

Great, very responsive punctual easy to work with Definitely a good guy to deal with gave me a…read moregood offer on my asking price. u have a junk vehicle in ur way he's ur guy to get ahold of Fast response.... Thanks again bud..

From the owner: Turn your junk unwanted and wrecked cars into cash Title or…read moretitle Any year make or model Same day pick up Same day cash

Car is TRASH! It's been in the shop since week one. The windshield wipers motor was out, no spare…read moretire and I was out of $1800 cash week one because a tire blew on the highway. Come to find out it needed tire sensors and new tires all the way around. The warranty I paid for is not honoring repairs. I have had nothing but issues and have only driven the vehicle 4x's. The transmission light is on, there's a leak in the sunroof, it's leaking oil, and needs motor mounts. Apparently there is no lemon law on used cars ... imagine that. Can't get plates because the bank IDW goes through won't release our titles. Oh and IDW won't answer their phone, probably because online it says they filed bankruptcy. I'm out of $14,000. Tried to sell the car and it's only worth $6,000. Worst purchase I have ever made!

If I could give ZERO stars, I would. Indy Wholesale Direct LLC of Carmel absolutely took advantage…read moreof me and sold me a complete luxury lemon while smiling in my face. I paid $10,000 CASH for a 2011 Mercedes ML350, plus $1,000 for a so-called "warranty" that was completely useless. The SECOND they got my money, the friendliness disappeared. The car was never detailed, had no gas, and wouldn't even start when I picked it up. I was told "don't worry, it's just a diesel." That was a lie. The car broke down multiple times THAT SAME DAY. I had to PAY for my own tow while they dodged every question and gave me a ridiculous "code" to start the car. They swapped out the starter but ignored everything else that was wrong. I had starting issues, an oil leak, and electrical problems. They kept my car for WEEKS, pretending to work on it, only to say they "couldn't figure it out." When Mercedes finally looked at it, they found over $14,000 in repairs needed -- things Indy Wholesale either knew about or didn't care enough to check. And of course, they refused to help me, hiding behind "AS IS." I had the car less than 90 days and had to sell it for $8,000 LESS than I paid. Indy Wholesale Direct LLC Patrick, Aaron this is me calling you out: you knowingly sold me a bad car, you refused to stand behind what you sold, and you left me to deal with the mess alone. To anyone considering buying from this place -- especially women buying on your own -- RUN. Don't walk. RUN.

Will is an excellent mechanic, honest, upfront, and transparent about everything with your vehicle…read more Great pricing, fast, and thorough work. I recommend this shop to everyone I know!

Very responsive, can get you in same day and fairly priced!! The owner is wonderful, this is the…read moreonly place I'll take my car from now on. Highly recommend for any repairs or maintenance on your vehicle