Went to have our vehicle repaired when it would nor drive. We towed it to agm because of the…read moregreat reviews and of how close we lived to the business. The next day I get a call and was told the transmission was ground up. So our vehicle needed a new transfer case and a new transmission. The total cost would be $4000. We agreed on the cost and told them to fix it. After a week they called and said the got the transmission in and everything looked great but they were waiting on a transmission filter and would be good to go the following Monday. The following Monday rolled around and we were told that the new transmission was faulty and they would have to get a different one. That happened 3 more times only for them to tell us they couldn't figure it out. So who is to say if it Really needed a new transmission. We went to pick up our vehicle only to find they cut our exhaust out. Without an explanation. They did something to our battery. My guess is they swapped it out. I would of been able to check this if there were not a bunch of parts they left in our trunk which is were our battery is. They lost the fuse panel cover. This is by far the worst experience from a so called professional business I have ever seen. Since the battery wasn't working that meant when I pulled the vehicle back home there was no hazards or steering. DO NOT TRUST THEM. The word around locals and an ex-employee is that the employees are not certified mechanics. They are random high school kids.

this is the best place for having your car , truck or any other motorized vehicle worked on…read more I had a serious situation with a blown motor and could not find a replacement motor. a friend told me about AGM and I called and talked to Andy the owner. I had truck towed there and they found motor, replaced it and my truck is like new the way it runs. highly recommend AGM for your vehicle needs! I would give them 10 stars if I could. they are not cheap but I am a believer in "you get what you pay for" thanks AGM Auto!

Nothing but praise for the service department. Friendly, helpful, efficient. Highly recommend!read more

I have been wanting a Lexus for awhile and when I was pre-approved through Capital One, I decided…read moreit was a good time to find my vehicle. Searching through vehicles available at O'Brien Toyota, which was a preferred dealership, I was able to find a Lexus NX 200t. I called ahead because I wanted to make sure that I understood the process once I actually went into the dealership and I spoke to Chris Larson. We set a time for Saturday for me to go in and take a look at the vehicle, test drive it and then also decide if I wanted to proceed with the purchase. Initially I wanted to change the day to Friday but Chris was off and offered to come in on his day off but I told him that wasn't necessary and we did move it to an earlier time on Saturday. When I arrived, the sales guys let Chris know I was there and he had pulled the car out front so once we did the initial stuff, we took the car out for a spin. I did notice a few things like some gunk on part of the dash (that they cleaned off) and there is some kind of residue on the display that they weren't able to get off that I have to address. As with any dealership, they told me they'd send my info to other financers to compete and hopefully give me a better rate. They did get me a slightly better rate through Toyota Financing so I went with that lender. The next step was the financing and for the most part this was ok though I found the process to be more stressful than anything. There were optional coverages that were presented to me and the finance guy, Kyle I think his name is, made it a point to mention that tires were expensive (duh) and that I could cancel if I later decided I didn't want the coverage. Only issue is canceling the coverage doesn't reduce your payment but it gets taken off at the end of the loan. Once the finance stuff was done, I was congratulated for getting into debt and not for my new car which I felt that was a weird thing to say. Also the finance guy needs to keep tissues in his office because he had sneezed a couple of times in his hands then used hand sanitizer to clean them which is wildly unsanitary. Overall, it was an ok experience. One thing that I'm now having to figure out which didn't come up while I was at the dealership is that the Bluetooth in the car doesn't seem to work and there's a chip in the windshield that I didn't see and wasn't pointed out when I was there. It's my own fault, I guess, for not doing a thorough enough inspection. Thanks to Chris for taking good care of me and being so nice and making this big purchase a pleasant experience. I'd have rated higher if some things had been tweaked and if they had taken sone time to clean out the glove conoartmentnof the previous owners documents. Next time I'm in the market for a vehicle, I might consider this dealership again.

I ordered my Ford Bronco from Don Hinds late last year, and was told it could take 8-12 months for…read moredelivery. Being the impatient soul I am, I shopped around while I waited for confirmation my build was complete. In the few months I shopped, I was told by multiple dealers that "no dealership will honor A plan discounts on a vehicle this popular, even if you order from the factory." My Bronco was not only delivered ahead of schedule, but they honored my A plan and treated me like I was part of their family. I worked with Jeff Bowen, and can't recommend him enough! I've never owned a brand new car, and Jeff made this process so smooth and seamless. He took the time to show me around the new Bronco, helped me with accessory shopping, and made sure I left with no question unanswered. I can't recommend Don Hinds, and Jeff Bowen, strongly enough. While I have no desire to sell/trade my new car, I look forward to working with this company and Jeff in the future!

We had a great experience purchasing our Bronco from this dealership. Scott did an excellent job…read morethroughout the sales process. This is our second Bronco in three years, and we have intentionally tried to remain loyal to this dealership for both purchases and service. Unfortunately, our experience with the service department after the purchase has been extremely frustrating. After purchasing a $50,000+ Bronco and putting $11,000 down, we wanted to add illuminated Bronco grille lettering and LED grille lights. We paid the dealership for the installation and had them order the illuminated lettering. We dropped the Bronco off for the installation, only to pick it up and discover they had completely forgotten to install the illuminated lettering. We had to bring it back the following week. When they installed the lettering, they decided on their own to wire it to an AUX switch instead of the running lights that the other lights were connected to. Nobody asked us how we wanted it configured. When we asked them to change it, we were initially told we would have to pay additional money. After getting the Bronco home, we noticed the grille had been chipped and cracked around the areas where the lights were installed. The dealership took photos and eventually agreed to replace the grille. We brought it back again the following week, only to be told that the replacement grille wasn't painted and the repair would have to wait another week. We again asked them to correct the wiring, and were initially told we would still be charged. After speaking with our original salesman, Scott, they eventually agreed to correct the wiring at no charge. Unfortunately, when we picked the Bronco up, the replacement grille had brown/discolored areas in the paint, scratches, other imperfections, and areas where it does not sit flush with the body. The original grille did not have these issues. Photos are attached to show the condition of the replacement grille. What should have been a simple accessory installation has turned into roughly a month of making a trip to the dealership almost every week. We paid for the original installation, and we've repeatedly had to return a $50,000+ vehicle to address mistakes, damage, and now problems with the replacement. As of posting this review, we are still waiting to hear back from the dealership regarding the latest paint and fitment issues. I want to be fair and point out that Scott has been great, both during the sales process and in helping us get the wiring issue addressed. My frustration is primarily with the service department and the lack of quality control throughout this process. Mistakes happen, but I expect mistakes to be properly corrected and the vehicle to be inspected before it is returned to the customer. Unfortunately, that has not been our experience. For a dealership we've purchased two Broncos from in three years and wanted to remain loyal to, this experience has been extremely disappointing.

The process was simple and not time consuming. The not time consuming was a great part of the…read moreexperience. The Sales Team was welcoming and helpful. Called the dealership after finding a truck on the web site to ask questions and discuss. The sales person, Scott Simmons, offered to go out into the lot and look the truck over. And he got back with me quickly to discuss items found and verify questions. Really did a wonderful job, and he took photos to help! The Bill Estes GMC Buick Dealership specializes in trucks and SUV's and is very price competitive. My neighbor is talking about going to the dealership to get an SUV from our experience. If you want to have a great experience and keep the process simple, stop by.

Absolutely the worst car-buying experience I've had in 25 years of driving…read more I purchased a used Cadillac Escalade from Bill Estes Chevrolet in Lebanon, Indiana, hoping for a safe and reliable vehicle for myself and my three kids. What I received was a misrepresented, overpriced vehicle with immediate mechanical problems and no accountability when things went wrong. Within 100 miles, the check engine light came on. The vehicle began misfiring. I immediately contacted the dealership, asked about returning it, and was told there was nothing to worry about. I brought it in for diagnosis and after being told it would be about $6,000, I received a quote for nearly $10,000 for repairs. After questioning, that number dropped to $6,000, then $3,500, then eventually to $0. None of it made sense, and I was given no written explanation of any repairs or warranties. At one point, the dealership returned the vehicle to my home without my consent and left the keys in my mailbox. I still hadn't received documentation or any formal warranty. My trusted mechanic later confirmed that the brakes were dangerously low and the rear suspension needed major repairs--issues that should have been caught before sale. Despite multiple attempts to resolve the issue respectfully and through the proper channels, including the Indiana Attorney General's office, I was eventually offered $4,000 on the condition that I stay silent and withdraw all complaints. I declined. I spent months in a borrowed vehicle and months without a reliable vehicle, while continuing to make loan payments and pay full insurance coverage. The check engine light has come on again since the supposed repairs were completed. I still don't know exactly what was done to the vehicle or whether it's even safe to drive. Throughout the process, I experienced shifting stories, incomplete records, vague promises, and no real accountability--not just from the local dealership but from Asbury Automotive Group, the publicly traded parent company. This experience has caused enormous stress, wasted time, and financial loss. I am sharing this because I believe consumers deserve transparency and honesty--especially when making major purchases that affect their families and daily lives. I hope this helps someone else avoid the same pain and frustration. I would not recommend doing business with Leo/Bill Estes Lebanon or any affiliated dealership without having everything in writing, verified independently, and fully documented before signing anything.

I had a great experience at the dealership thanks to Darrell. He was friendly, knowledgeable, and…read moremade the entire car-buying process easy and stress-free. He took the time to answer all of my questions. I really appreciate all of his help and would definitely recommend asking for Darrell if you're looking for a new vehicle!

My mom bought a new 2005 Nissan Xterra 4 wheel drive from Tom Wood Nissan on 96th (TWN) back in the…read moreaughts when they were released. In 2023 the car had just hit 80k miles and always had been babied; all service (with the exception of a few oil changes) had always been performed at dealerships. My mom is an older woman. She figured she would be in the ground before the vehicle reached 100k miles. The insurance is low on the car, she always felt safe in it. It was a solid, reliable car. She decided it would be her last vehicle. After returning to the US after several years abroad, she took the Xterra to TWN for any recommended service it might need. 81,405 miles. Since car was in great shape aside from a slightly torn intake air duct assembly boot, she decided to splurge and also replace a fog light along with fixing the finicky back door that stopped unlocking with the fob by replacing latch actuator. $1128.52 2 weeks later check engine light light came on. 81,554 miles. TWN said she needed a new catalytic converter. She replaced that. And since TWN said the car shouldn't need anymore major work for another 10k miles, she went ahead and replaced the fuel pump; the gas gauge has not worked properly since the mid aughts when purchased. $2529.67 2 months later the front right was making a knocking/ticking noise. 82,423 miles. TWN replaced alternator and messed with door which still wouldn't always unlock. $854.18 after $439 in "loyalty reward" discounts. 83,155 miles. TWN for oil change and vehicle detail cleaning. $328 Soon after, was driving on the freeway when suddenly smelt burning. Drove directly to TWN. They said it was nothing. Would periodically smell burning of short duration while driving after. 86,527 miles. 6 months later, driving on packed freeway. Needed to accelerate and car wouldn't respond--as if it had been dropped into neutral--putting us in a life threatening situation. Took it in immediately to TWN. To address the "drivability concern" they performed a brake flush. They also did a full front brake replacement/wheel alignment, cleaned the fuel injectors, and then they found that the radiator had a slight crack and needed to be replaced. They replaced it, the engine coolant, and recommended flushing the transmission fluid at the same time. $2727.96 A week later we were once again put into a life-threatening position on the freeway when the car suddenly would not accelerate and was almost hit by other cars. TWN told us that we now needed an new transmission at a cost of $8200. A friend's teenage son informed us of the infamous "strawberry milkshake of death" that occurs after Xterras hit 80k. Basically the seals fail in the factory radiator allowing the coolant to mix with the transmission fluid killing the transmission. He told us that there had been class action lawsuits but never a recall. Since most people hit 80k with their Nissans more than a decade ago, the repair work associated with the class action lawsuits had long expired. My mother has suffered greatly from this and it has taken a huge toll on her health and happiness. I have found her in tears feeling like her last years with any quality of life is over. She has had no way to see her friends, go grocery shopping, go to doctors appointments, or just get out of the house. She can't afford to take Ubers everywhere. Tom Wood Nissan's service department took advantage of my mother and basically ruined her last remaining years. Don't let them take advantage of you and yours. Stay away. Update about a month after first posting: The phone number listed in the response goes automatically to voice mail. I have left 3 messages and none of my calls have been returned.

Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in…read moreWestfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General's Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana

Recently purchased a Mitsubishi Outlander with less than 10,000 miles. This was my 4th purchase…read moretransaction with Tom Roush(Mercury, Mazda, Lincoln, Mitsubishi), and it was a great experience in large part due to the experienced salesperson and sales manager. The salesperson listened. The salesperson was proactive. The salesperson was actively engaged in the process. Highly recommend the Tom Roush group; for sales and service.

Well ...... for anyone watching this post I want you all to know that in the end Xtreme Motors did…read morein fact go above and beyond to handle a hard situation fairly and with the charter I believe defines a business. I do not think it is fair to them to go into exact details but I will tell you that they took care of us and stood behind not only a sale but their word, to "Do the Right Thing". It is great to work with people to come to the best resolution for all, in a time that we are all so disconnected personally. Thank You Xtreme!!!

I have bought two cars from Xtreme Motors and couldn't be happier with the customer service and…read moreattention to detail that the staff provide. They give used car dealerships a great reputation! They were willing to work with me and get me the best loan and payment possible! I can't say enough wonderful things about this business! I will be returning for any future car purchases and referring everyone I know searching for a new vehicle !

I recently had a disappointing experience that, to their credit, the general manager addressed…read morepromptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity.

I am extremely disappointed with my recent experience at Tom Wood Toyota in Whitestown, Indiana…read more On September 14, 2026, I brought my 2024 Toyota Crown Limited in for its 25,000-mile maintenance service. During the visit, my service advisor informed me that my tires needed to be replaced, even though the vehicle had only about 24,000 miles on it and the tires are covered by a 50,000-mile manufacturer warranty. When I questioned this recommendation, I was told that the dealership does not work with manufacturer tire warranties and that, based on the advisor's experience, tire warranties are rarely honored because tire wear depends on how a vehicle is driven. This explanation did not seem reasonable, so I contacted Michelin directly and opened a warranty case myself. Over the following week, I called the dealership on three separate occasions and left messages requesting assistance. None of my calls were returned. I also texted my service advisor, who told me he would contact Michelin on my behalf, but no action appeared to be taken. After receiving no meaningful assistance, I returned to the dealership in person on September 21. I explained that if they could not help me, I would take my vehicle elsewhere. Only then did the advisor contact Michelin while I was present. When I spoke directly with Michelin's warranty representative, I was told that my tires were completely fine, safe to drive, and had approximately 20,000 miles of usable life remaining. In other words, the recommendation to replace the tires was unnecessary. What frustrates me most is not only the inaccurate advice but also the lack of communication and customer service. I had to spend my own time researching the issue, opening a warranty case, making multiple phone calls, and returning to the dealership in person before anyone took action. Customers should be able to trust the recommendations they receive from a dealership service department. Unfortunately, this experience left me questioning both the accuracy of the advice I was given and the level of customer support provided. I expected much better from Tom Wood Toyota.