Dave and Rhonda are the very best! I highly recommend this business. Honest and trustworthy! You…read moredon't ever have to worry about them taking advantage of you.

I thought my transmission was leaking , so I checked out some reviews for the transmission shop…read moreconnected to Mr. Radiator. He told me that all was okay, but the fluid was actually leaking from my radiator. So, I went next store to the radiator shop. Dave checked out my car and gave me a really fair price to replace the leaking radiator. That was a week ago. I took the car in today for the repair. I couldn't be more pleased with the customer service and kindness of the folks at Mr. Radiator. I was told that they could help with possible repairs for other parts of the vehicle, in the future. I would not hesitate to have them work on my car and I will be recommending them to family and friends. Plus , Dave fixed an annoying squealing window that was driving me bonkers so much that I had simply stopped using it). I always pray before I go to shops that I get a fair price and honest people to help me, and at Mr. Radiator I got both.

Absolutely the worst car-buying experience I've had in 25 years of driving…read more I purchased a used Cadillac Escalade from Bill Estes Chevrolet in Lebanon, Indiana, hoping for a safe and reliable vehicle for myself and my three kids. What I received was a misrepresented, overpriced vehicle with immediate mechanical problems and no accountability when things went wrong. Within 100 miles, the check engine light came on. The vehicle began misfiring. I immediately contacted the dealership, asked about returning it, and was told there was nothing to worry about. I brought it in for diagnosis and after being told it would be about $6,000, I received a quote for nearly $10,000 for repairs. After questioning, that number dropped to $6,000, then $3,500, then eventually to $0. None of it made sense, and I was given no written explanation of any repairs or warranties. At one point, the dealership returned the vehicle to my home without my consent and left the keys in my mailbox. I still hadn't received documentation or any formal warranty. My trusted mechanic later confirmed that the brakes were dangerously low and the rear suspension needed major repairs--issues that should have been caught before sale. Despite multiple attempts to resolve the issue respectfully and through the proper channels, including the Indiana Attorney General's office, I was eventually offered $4,000 on the condition that I stay silent and withdraw all complaints. I declined. I spent months in a borrowed vehicle and months without a reliable vehicle, while continuing to make loan payments and pay full insurance coverage. The check engine light has come on again since the supposed repairs were completed. I still don't know exactly what was done to the vehicle or whether it's even safe to drive. Throughout the process, I experienced shifting stories, incomplete records, vague promises, and no real accountability--not just from the local dealership but from Asbury Automotive Group, the publicly traded parent company. This experience has caused enormous stress, wasted time, and financial loss. I am sharing this because I believe consumers deserve transparency and honesty--especially when making major purchases that affect their families and daily lives. I hope this helps someone else avoid the same pain and frustration. I would not recommend doing business with Leo/Bill Estes Lebanon or any affiliated dealership without having everything in writing, verified independently, and fully documented before signing anything.

Buying a vehicle from a dealership is right up there with getting a root canal and my recent…read moreexperience with Leo proved that out. First, some insurance guy was sitting in the finance office making like he was the owner, making small talk while you're providing all your personal information. Then comes the warranty extension pitch, which I decline outright. "Give him the friends and family discount Johnny for a mere $4900!" I'll pass, I say. Also passed on the "free" oil change for an additional $550. When I got home, wifey asked why I paid $1400 extra for exterior coverage. Told her, I declined all additional warranties but sure enough there was my signature. Shame on me for not bringing my attorney with me to review the paperwork. Shame on Leo for reaffirming why I hate the car buying experience. It's not about selling cars but selling all the add ons. Apparently no means yes in that world. Truck is nice though. A bit too large. Probably sell or trade in a year or so. Better put my attorney on notice.

These guys have been helping me restore my '67 Mustang for the last 7 years. I appreciate that they…read moretake time to give me suggestions and pointers because I try to do as much work on my own as I can. When I screw up though, they have always been there to bail me out and when my car comes back it comes back exactly as I expect it to.

I have done business with the Vails for over 10 years. They have helped me restoring a 65 Ford…read moreMustang and they did great work. They know what they are doing. Ron always kepted me informed on what was going on plus a very detailed price list. Vails is not cheap. If that is what you are looking for, then this is not the place for you. Quality work and ethics. Anyone is welcome to contact me for a reference Steve Gardner Indianapolis, Indiana b8470@sbcglobal.net

Will is an excellent mechanic, honest, upfront, and transparent about everything with your vehicle…read more Great pricing, fast, and thorough work. I recommend this shop to everyone I know!

Very responsive, can get you in same day and fairly priced!! The owner is wonderful, this is the…read moreonly place I'll take my car from now on. Highly recommend for any repairs or maintenance on your vehicle

I will never go to another dealership! Everyone here is exceptional but specifically Mustafa was…read moreamazing to do business with. We can't say enough good things about this dealership

2/5 stars here's why and what you should know…read more I ran my own dealership for 16 years back in the dya, so I know a little more about buying cars and negotiating than your average Joe from the Mitten. The experience started off frustrating. I initially dealt with Daniel in sales, and the communication was poor. Questions weren't answered clearly, responses were slow and the whole deal felt shady. Then there was the pricing mess, made it even more confusing and misleading. The dealership's website showed one price, while I found at least three different prices for the exact same car across Carfax, truecar, cars.com. None of them matched, with roughly a $1,000-$1500 difference between some of the listings. If it wasn't for my background and years of experience,it's how much you as a customer would overpay for no reason. That's something the dealership really needs to clean up because inconsistent pricing is very skulduggery and raises red flags for buyers. Things did improve once I started dealing with F&I manager Nick. He was straightforward, polite and most importantly he was transparent. I asked him to honor the Truecar price and remove the unnecessary addons/fees. I appreciated that he did it without turning it into a whole negotiation battle. He also discounted the selling price further to make up for the poor experience we'd had up to that point. While we were driving down from Michigan, they got us approved at a competitive % and sent me the exact payment options ahead of time. No pressure, no last-minute surprises. We declined Gap (personally, I'd never buy it from a dealership when you can get it much cheaper through your regular insurance). We did end up purchasing a warranty though F&I manager actually SOLD my wife on it by taking the time to explain the coverage in detail rather than just pushing a product or scamming like a lot of dealerships do nowadays.I thought the terms were fair, since it's cancelable and prorated, so we took it. The dealer also gave us a full tank of gas, manager was positive and even escorted us out of town so we could avoid those ridiculous Carmel roundabouts, much appreciated. Overall, I'm happy with our new summer ride. If you're coming from out of state and want to get straight to the bottom line, my advice would be to skip the sales team and deal with someone who actually makes the decisions. Make sure to negotiate the fees, all those add ons are never mandatory. Also there seem to be too many unnecessary and illogical steps and the dealership could definitely improve its communication and pricing transparency. I'll update in about 3-6 months, once I've put enough miles on the car to see how it actually holds up and whether the dealership's claim that they thoroughly inspect their vehicles proves to be true.

Got a car from Johnny last week. Great customer service, he was very thorough and did a great job…read morewalking through the process. Found a small problem with one of the keys and he was more than willing to help me out the following week and get it all sorted out. Great business!

I bought an Audi A8L on Dec. 5, 2018, which I paid cash for from this dealership. I came from out…read moreof state and had been in contact with them for two weeks. I made a deposit on the car to hold it. I noticed from pictures a parking light was out that I asked Brad to fix, and also asked him to ensure the AC works properly. He told me he would do so. When I picked up the car, I again mentioned to him the light was out and he had the mechanic look at it for supposedly fix it while we finalized the deal. He said he checked the AC also. Well upon returning home I noticed the light wasn't fixed, and now I haveto pay at least $130.00 out of my own pocket to fix it. Not only that...now that the weather was finally warm enough to turn the AC on, I realized it doesn't work because it needed servicing. I contacted them and was told there's nothing they could do about it because it was too long since I bought the car, This is what I was trying to avoid, but due to the lack of integrity and business ethics by this company. Stay away from this dealer! Find an honest car sales company that does what they say to ensure the sale is done right.

If I could give more than five stars, I would…read more I had been searching for a new vehicle for quite a while. I was driving a BMW X1, but with my 14-year-old son and his very tall friends, it just wasn't cutting it anymore. I needed something with real legroom, and I had my heart set on a Honda Pilot. I originally came in to lease one, but unfortunately, it had literally just been sold before I arrived. Instead of sending me on my way, Edward showed me a pre-owned Pilot that ended up being an even better fit. Here's what really impressed me: I called around 7:30 PM, and they closed at 8:00 PM. Most dealerships would have told me to come back the next day. Not Edward. He took the time to get me out on a test drive, answered all of my questions, worked through the paperwork, and even agreed to take care of a few items I wanted inspected before I finalized everything. The experience didn't stop there. When I brought the vehicle back for those items, Edward was there waiting to greet me--even though it wasn't during his normal working hours. I have NEVER experienced customer service like this. Not at a dealership. Not anywhere. Edward went far above and beyond, and because of the way I was treated, they have earned a customer for life. When it's time for my next vehicle, I won't even shop around. I'll be back. Thank you, Edward, for proving that exceptional customer service still exists! I love my 2023 Honday Pilot even more because of the service.

My new car recently had an issue with the windows. I called the Honda dealer I purchased the car…read morefrom and they refused to provide me an appointment for a couple of weeks. Honestly, I was fuming! I called Great Lakes Honda of Fishers and they got me in within 2 days! I arrived first thing in the morning for my appointment and everyone was very friendly! Ladies, they even heard me when I told them my issue! The gentleman assured me they'd get me taken care of before I was off work for the day. I had a text allowing me to check the status of my car from the time I checked it in, which was great! My car was completed well before I was off work. Pickup went smooth and my car doesn't seem to have the issue anymore! I personally am very excited to have a Honda dealership I can utilize for my car's warranty service. Being heard, getting a quick appointment and being treated with care is very refreshing! Keep up the great work, it's a pleasure to do business with you!

Listening is a lost art and this shop cares about it. Performed what was asked and delivered what…read morewas promised. Outstanding.

My truck was leaking coolant. Having years of experience with this make and model truck, and years…read moreof general auto maintenance work experience, I was pretty sure that the radiator had a leak that would be non-repairable. I was all set to pay $1000 for labor and a new radiator. I had to wait several days to get the truck into their shop, but it was worth the wait. Once in the shop they confirmed my diagnosis and gave me an estimate of $674. I gave them the go ahead and they replaced the leaking radiator with a new one, and had it done that same day for $674. To top it all off, they were able to give me a ride to and from my house to drop off and pick up the truck, no charge. These guys are honest, quick (once they get you in), and dependable. I will use them in the future for all of the automotive work I hire done.