Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in…read moreWestfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General's Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana

Recently purchased a Mitsubishi Outlander with less than 10,000 miles. This was my 4th purchase…read moretransaction with Tom Roush(Mercury, Mazda, Lincoln, Mitsubishi), and it was a great experience in large part due to the experienced salesperson and sales manager. The salesperson listened. The salesperson was proactive. The salesperson was actively engaged in the process. Highly recommend the Tom Roush group; for sales and service.

Great customer service! The people working there were friendly and very helpful. The manager even…read morehelped me put the windshield wipers on my car after I purchased them.

Jason saved the day for me today and went out of his way to help me with my battery & further…read morediagnosis. Thanks!

The worst experience Ive ever had at a dealership. The financing guy and those in the title…read moredepartment gave us the wrong instructions on a titling issue. They hounded us to get it fixed while telling us the wrong things to do. My wife and I (with two small kids we need to tote around) still have not been able to register 9 months in to our lease! Eventually this place was taken to court for selling our trade in without getting the title fixed. AJ Roush and Steve Reynolds offered no help, knowing all of this took place. They showed zero remorse and even held my registration up longer by not giving my wife and I the basic docs until we drove 45 minutes there and back to Westfield to pay a tax. Never do business with this company. I look forward to my lease being over so I can get away from this place. I will never do business with them again.

Scott in the service department was very kind and helpful! Great at communicating with me about my…read morerepairs and keeping me up to date. Highly recommend!

I had an old can of stop leak that didn't work. He exchange it even though I didn't use my phone…read morenumber. Westfield Indiana 46062. Great customer service.

Went here this morning for a seat cover for the car. Lulu held the door open for my 90+yo mother…read moreand continued this amazing caring service through ringing us up. Super friendly and helpful. We left feeling better and happy about people. Thanks Lulu!

Kenny was awesome! He helped fix my headlight in 5 minutes. Every time I have came to this Autozone…read moreit's super quick and the employees are so helpful. Thanks Kenny!

George was very helpful and friendly! He got me all set up with new cabin and engine air filters…read moreand completed a free battery test. The dealership told me earlier in the week I needed to replace my battery, but the battery test proved that wasn't necessary. I appreciated George's friendly, honest and informative approach. He helped me save over $20 at checkout by suggesting I buy an oil filter to take advantage of a special filter combo deal. I'll be back to AutoZone Carmel if I have car needs or questions in the future!

Have frequently taken our cars to Bob's. They have been great at estimating cost,and time as well…read moreas telling what is needed versus what can wait for awhile, (great for people on tight budgets.) The facilities are excellent and the customer can see their car being worked on regardless of where it is in the shop. One of the few auto repair locations I have used in which I have felt demonstrated integrity and honesty. Only complaint I have is with the changes to Indiana-31, it is a bit challenging to get to their location.

Bob's garage, are they for real? The answer is yes, they are by far one of the best all around…read moreautomotive service centers in Indiana and all of the surrounding areas. I highly recommend them, and I don't say that very often at all. But they are honest and let you know exactly what is wrong with your vehicle and will give you an estimate of how much it will cost to fix and how long it will take. And be right on point. If you are looking for a service center for your vehicle left look no further.

This place is outstanding. It provides exceptional repairs at a great price on a consistent basis…read more I've had my Alfa Romeo and my daughter's Hyundai repaired here several times. Each time the repair is done quickly and their prices are very affordable. My daughter's Hyundai has lasted 14 years and survived almost 200,000 miles thanks to the great service at Westfield Automotive. One time, while repairing my Alfa Romeo, they noticed an oil leak in the front of the engine. This issue was not discovered by the Alfa Romeo dealership technicians during my last warranty visit with them. The technician at the Alfa Romeo dealership was amazed by how Westfield Automotive was able to find the defect. The dealership fixed it free of charge since they missed it. All I can say is the technicians at the Westfield Automotive are the best. I'm glad I found them and I want to spread the word so you too can get great service at a great price.

My 2011 Acura MDX had a very loud engine tick which had been diagnosed by another company as a…read morehydraulic lifter issue requiring a new engine (and charged me $150 for this 15 minute diagnosis). I left it with Westfield Automotive as a last resort before giving up all hope. Instead, Jeff and his team fixed it (timing belt) at a reasonable cost and breathed new life in it within a couple days. If you are looking for a company that is honest, reliable, and timely for your vehicle repairs, look no further! Thanks to Jeff and Zach who exceeded all expectations!!! I am so happy!!

We've been going there for years now. I just was over there because my car was shaking and I was…read moreafraid I'd thrown a wheel weight or something. They took 10 minutes to put it on the lift, remove the impacted snow, topped off the air. No charge. Just a friendly handshake. They are good honest people and when we need tires that's where we'll come.

These guys are great.... They did great work. the price was reasonable, and they compared against…read moreanother estimate and declined to do some of the things on it because they thought it was unnecessary. They got my car running great. I had them look over my car for anything that needed to be done. rotated my tires....

We were very pleased with the service ! I was told it would take two weeks to fix my car but it was…read morerepaired and returned within a week ! The staff was great and prompt on sending us communications and regarding the repairs !

Gerber collision located in Westfield, Indiana was the best. They had my car ready before time…read more They cleaned it up really nice and from the customer service rep at the desk to Kyle my advisor. It was an awesome experience. I would definitely recommend them. The vehicle was beautiful when I picked it up got myself a Rent-A-Car and they arranged everything. They are the best I give this 10 stars.