I recently had a fantastic experience with Gerber Collision. My 2016 Subaru was the victim of a hit and run and suffered a large amount of body damage. Gerber made the entire process incredibly simple. They worked directly with my insurance company, so I didn't have to submit the estimate, etc. Customer service was excellent, beginning with the appointment for my estimate. Communication was outstanding. Gerber kept me well informed and updated with text messages and phone calls. The repairs were completed ahead of the estimated completion date. My vehicle looked perfect, truly as good as new. And it was spotlessly clean inside and out. read more

Gerber Collision & Glass - Body Shops Near Me - Westfield, Indiana

We were very pleased with the service ! I was told it would take two weeks to fix my car but it was repaired and returned within a week ! The staff was great and prompt on sending us communications and regarding the repairs ! read more

Gerber collision located in Westfield, Indiana was the best. They had my car ready before time. They cleaned it up really nice and from the customer service rep at the desk to Kyle my advisor. It was an awesome experience. I would definitely recommend them. The vehicle was beautiful when I picked it up got myself a Rent-A-Car and they arranged everything. They are the best I give this 10 stars. read more

I don't normally write reviews but feel like I have to because of how fantastic my experience was. My car was rear-ended and had to get fixed. The facility was extremely nice and clean, with coffee, and even a little kids play area. The lady at the front desk, Junea, deserves a raise. Best customer service I've had in a long time. My car was fixed in less than 3 days with updates every day. They even washed and vacuumed my car afterwards. Ironically enough, my rental car was rear-ended while my car was getting worked on. Junea helped me coordinate with the rental car company when she didn't have to. This is the only collision center to go too. read more

I dropped my car off for what their employee referred to as "relatively minor" repairs on approximately November 16, 2023. I was told at the time that the repairs should take a week or so. It's now January 8, 2024 and I don't have my car back yet. They were, for the first few weeks, giving me weekly updates where I was thanked for my patience & told how embarrassed they are at how long this is taking. Even this small positive has devolved into no calls, lots of excuses about all of their staffing problems, my calls to them are no longer being returned, and them telling me the car "should be ready as soon as today" (when they clearly know that it will not be ready). After all of the above, I decided to drop by their shop to see the car & progress first hand. Turns out the car is not even there. It's down the road at another mechanic for alignment work and the manager of Gerber (Randy?) has no real idea when the other shop will be done with my car, other than to say, "we just sent it over there.....it depends on how quickly they can get to it". A few minutes of discussion any my attempts to get a more clear indication as to when my car will be ready, all I was able to get from him is, "what would you like me to do?" (another clear blow off technique). As I said in my Google review, I will consider editing my review if/when this situation is made right. read more

It took a while to get my car in to be repaired. However, that is because their services are in such demand. Great people who communicate very effectively when keeping customers informed of the progress of their repair. read more

I removed my last 3 star review after trying to edit it. I just picked up vehicle and it looks good. Robert and staff at counter were all very professional and explained the miscommunication that had me frustrated. I would come back in the future if needed read more

Customer service only - Went in for a warranty estimate. They were early getting to my car and thorough with their description and estimate detail. Warranty company turned down coverage, so still working through that, but Gerber service was great. Will update if I get work done. Very pleased with communication and estimate process/cost/etc. Makes me want to give them my business when it comes time to actually have the work done. read more

We have worked with Gerber twice now on body damage to two different vehicles. The crew is always very nice, does a great job, meets the promised deadlines and guarantees the work. We highly recommend them read more

So I have to give them 1 star as they don't do glass work.. Pretty sure the name is Gerber Collision & Glass, minus the glass I have a small crack in my windshield and I was up there and thought, let's get a quote and an appointment. The receptionist was very nice, but said they haven't been setup for glass yet.. i was like, haven't you guys been here over a year... she replied, close to 2 years.. REALLY!!! Wowsers read more

You go Caleb and your team of little miracle workers...you go! After my accident a few weeks ago, my little red rocket was in not so perfect shape...and by that, I mean: it was a terror on wheels. I sent her up to Collision Cure simply for the fact that they work directly with my insurance company, but I am so so so glad that they do because they are wonderful! They kept me updated throughout the process with not only phone calls, but text messages and emails with pictures throughout...seriously, who does that? These guys are great! As I anxiously awaited my estimated pick up date, I was so excited when they called two days early to let me know that I could come pick up my precious little red after work! When I got there, the process was so smooth and easy and my car had been cleaned out to boot! It smelled like a dream in there, let me tell ya. The car is running great, and I'm so grateful to have worked with such an awesome place as Collision Cure and their staff to get it done :) read more

Gerber Collision of Westfield IN will not provide any updates on the status of a $500.00 refund that is due me. It has now been over 30days since I pointed out their error and they have promised me on two different occasions that they would either call or email me with a status. Both times they never followed through to contact me. I'd be willing to bet that had I not made them aware of the overpayment, they would just keep it. Very unethical company to deal with. Clearly that don't care about customer service. This was the third repair I have had done with them and I will never go back again. I am also advising my Insurance company that they should never deal with or recommend this company again to their customers. read more

Really, really pleased with my visit! I was in a small fender bender prior to the holidays, and Gerber reached out immediately to schedule an appointment for me via an insurance claim, and had my car in and out of the shop in two days. Along the way, their team sent me text notifications and phone calls on the progress of my vehicle, and did a full diagnostic on my car to ensure nothing else was wrong prior to putting me back on the road. What really led me to leave a review, though, is that they vacuumed my car for me while it was in the shop, and returned my rental car for me! Really appreciated their attention to customer service and detail, and will absolutely take my car here in the future should I ever need any more collision service. read more

I stopped at Gerber today for an estimate to remove some scratches from my truck. They provided an estimate and then offered to try and buff- out the scratches. They did this in less than 15 minutes and would not let me pay them. I would highly recommend this business. read more

The service at this Gerber Collision is truly top notch! I got into a car wreck near this shop and had my car towed here after they had already closed. Unfortunately, I was on a road trip and more than 2 hours away from my house when the wreck occurred, so I had a friend drive me home and left my car at Gerber. After dealing with the insurance, I found out that my car was a write off. However, I hadn't completely cleared out my car when I left it, since I thought it would just be a repair and I'd be back to pick it up! I called Gerber and they were incredibly nice about the whole thing. I asked if they could check to see what was in my car, because I didn't know if it was worth driving a total of 4 hours to collect the items I had left behind. Erik and his team offered to mail me the contents of my car, including taking off my license plates that I wanted to keep (it was my first car!) and mailing those to me as well. All of this and they didn't even get to fix the car since it was totaled, and I had never met them since the tow truck dropped the car off after hours! That was truly above and beyond and really made my day. I can't speak to any car repairs, but I would absolutely recommend anyone to go here because the people are genuine and kind and working with them is stress-free. If you're in the Indianapolis area and need a body shop, try this Gerber! read more

The staff were extremely knowledgeable and helpful. They made a painful and aggravating situation stress free. They dealt with the insurance company, kept me updated, and the work was impeccable. As an added bonus you receive a free oil change and tire rotation from another company next door! They obviously work hard to make the clients life easier and will go above and beyond to make sure the job is done right. Thanks! read more

The staff at Westfield Collision Cure is courteous and prompt. I really liked the text updates that let me know the progress of the work and was delighted to get my car back days earlier than promised. Pick up was fast and hassle free - as was every part of my experience. read more

Had a great experience at collision cure. Everyone was very helpful. They kept me notified along the way. My car came back as good as new and they even cleaned the inside. Excellent job read more

They did an awesome job for me. I was hit in a parking lot and the first quote, from a competitor came in high. I asked the competitor, who else in Westfield would you trust and they sent me to Collision Cure. Fixed my issue within budget and even addressed a prior issue without adding additional cost to my limited budget. Car was beautifully cleaned on the inside and what I liked most was that everything was explained in layman's terms on the front end. Would not hesitate to recommend them to family & friends! read more

Beautiful job, well done, you dealt with insurance company for me, truck was completed on time and came home immaculately clean inside and out. Very impressive operation. Very professional and friendly and I got status updates all week while it was being repaired. Someone finally understands Good Customer Service. I hope I never need you again, but won't go anywhere else if I do. Thank you read more

After having the unsettling experience of being in a car accident, it was so nice to be treated with such courtesy at Collision Cure Westfield! I was expecting a long wait and lots of paperwork, but there was none of that! I only waited a few minutes while they looked over the car and determined what needed to be done. Then they arranged for a rental car, drove me to the rental agency and I was good to go! They took care of everything with my insurance company and kept me informed of the progress of the repair. My car had extensive damage, but they had it done a couple days ahead of schedule and it looks great! I was pleasantly surprised that they vacuumed out the car and changed the oil at no charge, plus gave us a voucher for another oil change at a later date. The staff were completely professional and extremely courteous in every interaction I had with them. It is apparent that they make it their number 1 priority to please the customer. I can't think of any other company I've dealt with that had better customer service. Thanks to everyone at Collision Cure Westfield for making my unpleasant situation a lot better! read more

Poor repair job to my 2016 Odyssey after a hard front driver side hit,damaged wheel. tire, front bumper, fender, drivers side door, and hidden damage. After a weak of repairs, i got my van back and it sounded just as bad as it did after the drunk driver from Ohio hit it in Michigan. Gerber also put a very damaged tire back onto a new wheel. I complained. They ignored me until I kept calling the Nationwide Insurance Co. After a month they finally called to have their mechanic repace the strut. I paid for the tire and they never figured the reimbursement. After about a year the "alloy wheels all replaced by Gerber at the time of the accident were pealing and chipping.Then my steering wheel was vibrating and sharing at speeds above 50. I took the van to Honda. I was asked the history after their inspection as the mechanic thought the wheel was about to fall off on drivers side. Honda could not guarantee it would fix the problems but recommended replacement of the aftermarket parts Gerber used (900 dollars). This greatly improved the van and the steering.I have since contacted Gerber Westfield manager, Gerber Central Customer Care, and their Regional manager for assistance in making good on their guarantee. They continue to be concerned about insurance but have already been paid. They had not reimbursed my Honda cost of replacement of their defective or irregular parts nor the tire pro-rated or otherwise, nor did they offer to make good on alloy wheels that look bad after one short year. read more