*Nice spacious light open space *Got to go out and look at…read morecars on my own...and they're all unlocked! *pretty prompt friendly greeting immediately *Angelica was my salesperson and she was soft-spoken and friendly and really knowledgeable about the entire process, made sure everything went smoothly right down to helping me hook up my apply car play. My first time at CarMax and I'd definitely come back and recommend it to anyone *price was fair for the vehicle I chose *trade in value was surprisingly great All in all...probably the best car-buying experience I've ever had (40 years of cars!)

I love the idea of CarMax. I love that CarMax actually has a lot right here in Central Indiana…read more I've recently found myself in need of a new vehicle, and I've been exploring several of Indy's auto dealers. As part of the process, I've been to this location of CarMax twice to explore vehicles I found on their website. My needs, because of my disability, are very specific. Unless I try to go to a van (which I considered), I'm mostly looking for a 2-door automatic with enough space that I can slide my wheelchair into the backseat. Simple? Not so much. Coupes aren't trendy these days, and the coupes that are around are either older, high mileage, or way too small for the wheelchair need. If you know this CarMax, you know it's a rather large lot right off the corner of 96th and Gray Road. As you likely know, East 96th Street has several car dealers and it's a great place to start if looking for a car from a Hyundai to a Bentley. CarMax does one of these things I despise, first of all. You can't actually access the lot without sales support. I got the feeling that most people contact them prior to arrival, but I tend to be a "show up" person - that's especially true right now since I'm dependent on a ride and never know when that will happen. When it does, I go. Both times I've been here, I've had specific cars in mind. However, I've also explained my needs. While I accept that wheelchair using drivers are somewhat in the minority, I am always a little baffled when a sales associate can't comprehend the idea of a 2-door automatic. They do exist. When I come on your lot with specific vehicles in mind, simply let me see the vehicles. I got the vibe they felt I was wasting their time. Was this a bad experience? Not really. Was it a good experience? Not really. It was just sort of "meh." Despite a couple visits, I've sort of scratched CarMax off my list. Maybe if I were buying exclusively online, it would be idea. But, as a driver with a wheelchair I just have to know the wheelchair will work. So, I have to show up in person. Once I did that, this place really lost me. I know there are people who swear by CarMax. More power to them, but as someone who needs a little extra in the buying experience this is definitely not a place that seemed to want my business.

I am the owner of a luxury German brand (my 5th of the same model) that has always been serviced at…read morethe branded dealer. I have done business with this dealership for 25 years, having purchased five cars from them during those 25 years. Recently I had my 50,000 mile service completed at the dealership and was told by the service advisor that my car needed new brakes and rotors, as well as some other fluid flushes and replacements. Since the quote from the dealer was substantial, I decided to take my car to Euro Motorworks, where I had taken my wife's Volvo after it was out of warranty, and where the service was performed satisfactorily and affordably. Imagine my shock when after telling the staff at Euro Motorworks that my car needed brakes, I received a phone call telling me that the car has plenty of brake pad left and that I didn't need any of the services that the dealership recommended or that I had brought my car in for. My dealership's service department has lost me as a customer forever, and Euro Motorsports has earned my service business as well as my respect and eternal gratitude for their integrity.

It was easy to get an appointment and everyone has been so kind! I had an appointment for a simple…read moreinspection and oil change and after dropping my car off at 8 it was done before noon. They sent an invoice with recommended service for next time but there was zero pressure or pushing to proceed with anything extra this time. It came with the cost breakdown for easy budgeting for the next appointment. I like the touch of a folder to keep in the car with records and the little popcorn! Will be recommending here to others in the area!

Excellent work, great job! Had a coolant leak. Went to a…read moreMercedes repair place who supposedly fixed it, $$$, but the leak problem remained. I turned to Yelp Project and found "Carmel Auto Group". Bottom line: They located and fixed the leak problem. They also found a rusted oil pan and repaired it (at a lower cost vs my previous Mercedes repair place who had also reported the oil pan issue)! Talked to owner, Will. Nice guy and was impressed by small operation but good people. I hope they get good business, signed... A very happy Mercedes owner.

Will is an excellent mechanic, honest, upfront, and transparent about everything with your vehicle…read more Great pricing, fast, and thorough work. I recommend this shop to everyone I know!

Mark was wonderful to work with. Very helpful and honest with his advice. I'd highly recommend…read moreBobby's Auto. I got an oil change and new brake pads.

Mark was very helpful on the phone, regarding a slow transmission leak for an old Mercedes. He was…read moreone of very few locations, who could replace the oil seals. But, since the leak was so small, we agreed, I could just watch it and only need to add a little oil, a few times a year for average driving. Now that is an honest review and a good tip! I would feel very comfortable bringing my old car in for service with Mark.

WOW!!!!! GREAT DEALERSHIP! No silly gamesmanship, no BS, nothing that was not EXCEPTIONAL!…read more Matt Pontius was an amazing sales guy......no pressure, just amazing competence! I've bought a lot of cars over the years and did not look forward to dealing with the normal issues of buying a car, but these guys made it easy to do the deal. Patrick in the closing office for the paperwork was more professional than I have even experienced in a car dealership. These folks sell a quality car at a fair price. No need for drama of any kind. NOTHING BUT ABSOLUTE PROFESSIONALS FROM THE ENTRY TO THE EXIT. The car was perfect in every way and better than described. Also, FRITZ is a terrific guy if you can catch him. He is the history of modern car ownership! I wish that every car dealer would take their example and live it.

1 star. After…read morebouncing back n forth from Fishers to Carmel, I found a car that I loved on a Thursday night. They wouldn't negotiate on price until I got a PPI which was scheduled for Monday morning - the earliest appt available. We arranged for me to pick up the car early Monday morning before they opened. I arrived and the salesman smiles and says, it's gone! He sold the car on Saturday. No call. No first right of refusal. No courtesy. Nothing. This car was a specialty color that is very rare. I was in love with the car and was ready to pay cash on Thursday night, but they wouldn't even discuss it before I got the PPI. That's super fishy. Is it because you were holding it for another buyer? Is it because I'm a young woman? Is it because I'm Black? Doesn't matter. It was wrong. I think it was his smile that sent me over the edge. Nothing about this situation was joyous. I will never return and I hope no one else does, either. Shame on you, Fritz!

I took my car in for Mears to diagnose a potential issue I had. They examined my car the same day…read moreand test drove it to detect any issues. They contacted me, stating that they could not find anything that would cause what I thought was occurring. They were helpful, diligent, and honest. There was no sales pressure. Honesty goes a LONG way with me and I will definitely return to Mears when the need arises.

I went through a lot of trouble to get my 2001 4 Runner into Mears. After I dropped it off in the…read moreevening, they called me the next day to tell me they can't work on a car older than 20 years. What? Their website says nothing about this restriction and I even talked to somebody on the phone there and they never asked me for the age of my car. The person I talked to on the phone who said they can't work on it was rude and condescending as well. I asked them to at least work on the tire that is leaking and he said they won't do it. He also said there is no way the person I initially talked to didn't ask me for the age of my car, basically implying that I am lying to him. They didn't offer me anything for my troubles either, such as at least paying for my Uber ride out there to get my car. Just an awful experience.

When I think of buying a car, I think of a**hole dealers who waste your time and try to scam you…read more But that couldn't be farther from the truth at Enterprise Car Sales. I was in a car accident (i'm ok!) and needed to purchase a used car ASAP! I heard great things about the cars sold at enterprise, so I went for it. Little did I know the salesmen were great, too! I mostly worked with Dane and I highly recommend! During each stage of the process, we worked with great people and felt comfortable. At NO point, I felt pushed or uneasy. Not to mention, this was my FIRST car buying experience. I can't wait til my next one so I can go back!

Awful, sold me a piece of crap.... Ignored & blamed me for a…read moremanufacturer recall...... Blake told me that there was a recall & Kristen shot that down, saying she hadn't heard that & added that he was a new hire & apparently he didn't know what he was talking about...I'm going to tell the truth & shame the devil (Kristen)